1,412 Servicenow Solutions jobs in India

We are seeking a highly skilled ServiceNow Architect with 8+ years of experience in designing and developing solutions across IT Service Management (ITSM), Field Service Management (FSM), Workplace Service Delivery (WSD), Configuration Management Database (CMDB), and Human Resource Service Delivery (HRSD) within the ServiceNow platform. The ideal candidate should have a deep understanding of industry best practices, strong technical expertise, and leadership capabilities to drive ServiceNow implementations and integrations.

• Design and develop scalable solutions/architectures for ITSM, FSM, WSD, CMDB, and HRSD on ServiceNow using industry best practices.
• Lead and participate in requirement gathering, effort estimation, and client interactions for various projects.
• Manage and implement ITSM/HRSD/FSM projects , including integrations with third-party tools.
• Work on ServiceNow proposals , providing strategic insights and technical recommendations.
• Develop and maintain ITSM & CMDB modules , including Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Request Management (RM), and Service Catalog .
• Hands-on experience with ServiceNow development , including:
• Client Scripts & Server Scripts
• Notifications
• Inbound & Outbound Email Integrations
• Workflows & Flow Designer
• Evaluate and adopt new ServiceNow features to enhance platform capabilities.
• Design and implement API integrations with external systems.
• Manage ServiceNow upgrades, Next Experience, Employee Center, and Workspaces .
• Work with Integration Hub orchestrations to automate processes efficiently.
• Prepare and maintain high-level (HLD) and low-level (LLD) design documents , as well as other technical documentation.
• Collaborate with internal stakeholders, demonstrating strong interpersonal, facilitation, and negotiation skills .
• Troubleshoot and resolve complex technical issues , ensuring optimal system performance.
• Lead teams, mentor junior developers, and work independently when required.
• Follow Agile methodologies for project execution and delivery.

• 8+ years of experience in ServiceNow architecture, design, and development .
• Proven track record in implementing and managing ITSM, FSM, HRSD, and ITOM applications.
• Strong troubleshooting and analytical skills with a proactive problem-solving approach.
• Excellent written and verbal communication skills , capable of engaging technical and non-technical stakeholders.
• Self-motivated, capable of working independently or in a team-oriented environment.

• Experience with IT Asset Management (ITAM), Customer Service Management (CSM), Governance, Risk & Compliance (GRC), and Legal Service Delivery (LSD) .

• Ability to identify issues, propose solutions, plan and execute with little supervision
• In-depth understanding of ITSM processes, technology and methods applicable to platform management
• Define and establish governance and data management policies to ensure the accuracy of the CMDB
• Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments
• Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets
  
  

• Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
• Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions
• 5+ years of IT Asset Management experience
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM
• Excellent understanding of IT operations and governance, including ITSM processes
• Experience with ITOM, ITAM and ITSM processes and frameworks
• The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs
• Previous experience implementing and running SAM & HAM
• Strong communication skills to liaise between business and technical teams
• Ability to gather and transform business needs into actionable requirements
• Strong analytical and problem-solving abilities
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences
  
  

• Ability to identify issues, propose solutions, plan and execute with little supervision
• In-depth understanding of ITSM processes, technology and methods applicable to platform management
• Define and establish governance and data management policies to ensure the accuracy of the CMDB
• Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments
• Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets
  

• Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
• Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions
• 5+ years of IT Asset Management experience
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM
• Excellent understanding of IT operations and governance, including ITSM processes
• Experience with ITOM, ITAM and ITSM processes and frameworks
• The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs
• Previous experience implementing and running SAM & HAM
• Strong communication skills to liaise between business and technical teams
• Ability to gather and transform business needs into actionable requirements
• Strong analytical and problem-solving abilities
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences
  

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Fast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.

Your Impact

Qualifications

Your Experience 

Additional Information

The Team

Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. You’ll be joined with the brightest minds in technology, creating, building, and supporting tools that enable our global teams on the front line of defense against cyberattacks.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.  Please note that we will not sponsor applicants for work visas for this position.

• Ability to identify issues, propose solutions, plan and execute with little supervision
• In-depth understanding of ITSM processes, technology and methods applicable to platform management
• Define and establish governance and data management policies to ensure the accuracy of the CMDB
• Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments
• Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets
  

• Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
• Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions
• 5+ years of IT Asset Management experience
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM
• Excellent understanding of IT operations and governance, including ITSM processes
• Experience with ITOM, ITAM and ITSM processes and frameworks
• The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs
• Previous experience implementing and running SAM & HAM
• Strong communication skills to liaise between business and technical teams
• Ability to gather and transform business needs into actionable requirements
• Strong analytical and problem-solving abilities
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences
  

Dear Aspirant ,

Greetings from TCS !

TCS presents excellent opportunity for Cloud Solutions Architect

Exp: 10 - 20 Years

Job Location: Chennai / Bangalore / Hyderabad / Mumbai / Pune / Kolkata / Delhi / Noida / Gurgaon

• Experience as Cloud Solution Architect in any one of the following cloud technology - AWS or Azure or GCP with respect to Application and IT Infrastructure
• Engage in strategic conversations with senior IT leaders, such as CTOs, CIOs, and IT Directors.
• Understand complex business challenges and craft effective, innovative solutions to address client needs.
• Adopt a consultative approach to frame problem statements and build appropriate solutions.
• Incorporate industry best practices and organizational insights into customer solutions.
• Leverage market research and industry expertise to create compelling Points of View and Whitepapers, establishing thought leadership.
• Develop strong, lasting client relationships through collaboration and trust-building.
• Work with account stakeholders and regional teams on RFP responses, industry reports, and event participation.
• Pre-Sales experience is good to have ( Not mandatory )

Regards,

Sai Lokesh S