2,739 Services Management jobs in India

Key Responsibilities:

• Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout.
• Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution.
• Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps.
• Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution.
• Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement.
• Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions.
• Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes.
• Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services.

Skills Required
Rca, Customer Support, Issue Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
+ Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
+ Provide input to help shape future content strategy for the product or business unit you help to support
+ Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards
+ Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
**Basic Qualifications:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Understanding of content development life cycles and processes
+ 5+ years work experience in technical communication
+ Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
+ Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
+ Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
+ Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualifications

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Understanding of content development life cycles and processes
• 5+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

• Risk Assessment and Planning:
• Develop and execute risk assessments to identify key risks and control areas.
• Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls.
• Control Testing:
• Perform detailed testing of key controls across various IT domains, including:
• Application controls (e.g., input controls, processing controls, output controls)
• General IT controls (e.g., access controls, change management, system development and maintenance controls)
• Infrastructure controls (e.g., network security, data center controls)
• Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis.
• Issue Identification and Reporting:
• Identify control deficiencies and potential risks.
• Document findings clearly and concisely in a professional manner.
• Prepare detailed reports summarizing test results, control observations, and recommendations.
• Follow-up and Remediation:
• Monitor the remediation of identified control deficiencies.
• Verify the effectiveness of corrective actions implemented by management.
• Continuous Improvement:
• Stay updated on industry best practices, regulatory requirements, and emerging risks.
• Proactively identify opportunities to enhance the organization s risk management and control framework.

Required Skills and Experience:

• Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework)
• Experience in performing IT audits and control assessments
• Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA)
• Proficiency in using data analysis tools (e.g., SQL, Excel)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• Certification in IT audit or risk management (e.g., CISA, CISM, CRISC)
• Experience with IT automation tools (e.g., RPA, scripting languages)
• Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Skills Required
Sql, Excel, Reporting, Risk Management

• Risk Assessment and Planning:
• Develop and execute risk assessments to identify key risks and control areas.
• Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls.
• Control Testing:
• Perform detailed testing of key controls across various IT domains, including:
• Application controls (e.g., input controls, processing controls, output controls)
• General IT controls (e.g., access controls, change management, system development and maintenance controls)
• Infrastructure controls (e.g., network security, data center controls)
• Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis.
• Issue Identification and Reporting:
• Identify control deficiencies and potential risks.
• Document findings clearly and concisely in a professional manner.
• Prepare detailed reports summarizing test results, control observations, and recommendations.
• Follow-up and Remediation:
• Monitor the remediation of identified control deficiencies.
• Verify the effectiveness of corrective actions implemented by management.
• Continuous Improvement:
• Stay updated on industry best practices, regulatory requirements, and emerging risks.
• Proactively identify opportunities to enhance the organization s risk management and control framework.

Required Skills and Experience:

• Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework)
• Experience in performing IT audits and control assessments
• Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA)
• Proficiency in using data analysis tools (e.g., SQL, Excel)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• Certification in IT audit or risk management (e.g., CISA, CISM, CRISC)
• Experience with IT automation tools (e.g., RPA, scripting languages)
• Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Skills Required
Sql, Excel, Reporting, Risk Management

• Risk Assessment and Planning:
• Develop and execute risk assessments to identify key risks and control areas.
• Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls.
• Control Testing:
• Perform detailed testing of key controls across various IT domains, including:
• Application controls (e.g., input controls, processing controls, output controls)
• General IT controls (e.g., access controls, change management, system development and maintenance controls)
• Infrastructure controls (e.g., network security, data center controls)
• Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis.
• Issue Identification and Reporting:
• Identify control deficiencies and potential risks.
• Document findings clearly and concisely in a professional manner.
• Prepare detailed reports summarizing test results, control observations, and recommendations.
• Follow-up and Remediation:
• Monitor the remediation of identified control deficiencies.
• Verify the effectiveness of corrective actions implemented by management.
• Continuous Improvement:
• Stay updated on industry best practices, regulatory requirements, and emerging risks.
• Proactively identify opportunities to enhance the organization s risk management and control framework.

Required Skills and Experience:

• Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework)
• Experience in performing IT audits and control assessments
• Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA)
• Proficiency in using data analysis tools (e.g., SQL, Excel)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• Certification in IT audit or risk management (e.g., CISA, CISM, CRISC)
• Experience with IT automation tools (e.g., RPA, scripting languages)
• Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Skills Required
Sql, Excel, Reporting, Risk Management

• Risk Assessment and Planning:
• Develop and execute risk assessments to identify key risks and control areas.
• Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls.
• Control Testing:
• Perform detailed testing of key controls across various IT domains, including:
• Application controls (e.g., input controls, processing controls, output controls)
• General IT controls (e.g., access controls, change management, system development and maintenance controls)
• Infrastructure controls (e.g., network security, data center controls)
• Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis.
• Issue Identification and Reporting:
• Identify control deficiencies and potential risks.
• Document findings clearly and concisely in a professional manner.
• Prepare detailed reports summarizing test results, control observations, and recommendations.
• Follow-up and Remediation:
• Monitor the remediation of identified control deficiencies.
• Verify the effectiveness of corrective actions implemented by management.
• Continuous Improvement:
• Stay updated on industry best practices, regulatory requirements, and emerging risks.
• Proactively identify opportunities to enhance the organization s risk management and control framework.

Required Skills and Experience:

• Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework)
• Experience in performing IT audits and control assessments
• Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA)
• Proficiency in using data analysis tools (e.g., SQL, Excel)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• Certification in IT audit or risk management (e.g., CISA, CISM, CRISC)
• Experience with IT automation tools (e.g., RPA, scripting languages)
• Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Skills Required
Sql, Excel, Reporting, Risk Management

Cradlepoint is seeking a highly motivated individual for the role of Services Resource Management . This position will be responsible for supporting the operations within Service Line Operate, focusing on critical resource management and financial activities. A key aspect of this role involves developing and maintaining PowerApps-based applications, ensuring data accuracy across various systems, streamlining processes, and generating essential reports to support strategic decision-making.

What You Will Do: Key Responsibilities

• Ensure accuracy of HRMS/SF data , including the correction of job roles and organizational alignment of resources.
• Support the implementation of organizational changes , such as reorganizations, creation/removal of units, resource transfers, and job role updates, ensuring seamless transitions.
• Prepare and maintain comprehensive reports for SDUs (Service Delivery Units), including Open Position Reports and Competence Reports.
• Position Management: Ensure accurate and timely updates of Job Requisition (JR) status in coordination with the Talent Acquisition (TA) team. Maintain clean and organized data by eliminating duplicate JRs and performing weekly inactivation of unapproved or unnecessary positions.
• Develop and implement VBA scripts to automate manual reporting processes as needed, driving efficiency.
• Design, develop, and maintain PowerApps-based tools to actively support resource management and financial operations, enhancing our operational capabilities.

Required Qualifications

• Education: Bachelor's degree in engineering, economics, project management, business administration, or equivalent professional experience.
• Services Business Experience: Proven working experience in a services business environment.
• Independent & Proactive: Self-motivated and capable of working independently, demonstrating initiative.
• Results-Oriented Leadership: Performance and results-oriented with strong skills in leading and motivating people, coupled with a keen sense of responsibility and empowerment.
• Communication Skills: Excellent interpersonal communication skills and the ability to communicate effectively at an executive level.
• Customer & Business Focus: Customer-oriented and business-minded, possessing a consultative approach and a strong focus on profitability.
• Planning & Prioritization: Ability to prioritize and plan own work effectively to meet assigned schedules and targets.
• Analytical & Problem-Solving: Analytic with strong problem-solving capabilities.
• Knowledge Sharing: Good skills in knowledge sharing, actively contributing experiences and skills to foster a learning culture.
• Advanced Excel: Strong understanding of advanced Excel functions and formulas.
• Data Analysis Tools: Hands-on experience with PivotTables, PivotCharts, and Power Query.
• Data Handling: Proven ability to work efficiently with large datasets and complex spreadsheets.

Skills Required
Resource Management, Communication Skills, Customer Service, Analytical Abilities, Data Handling

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
**Position Summary:** To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth.
**Crucial Duties and Responsibilities:**
+ Lead and own the Project Management Team and Order Processing Team.
+ Provide guidance, support and direction to ensure team efficiency
+ and develop a collaborative team environment.
+ Mentoring, coaching, training, career development, and harness Team Leaders' leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
+ Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
+ Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
+ These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
+ Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
+ Continuously review and optimize processes to improve efficiency and effectiveness.
+ Review and improve distribution supplier performance, packaging solutions and business-related supplies.
+ Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI's and other business enquiries for existing customer.
+ Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.
**Minimum Requirements/Qualifications:**
Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)
+ Excellent written and verbal communication skills
+ Possess knowledge and experience in handling customer's expectation
+ Potential to work on a variety of different projects simultaneously.
+ Show efficiency under strict time pressure and handle multiple tasksMeticulous attention to detail
+ Computer Literate and can efficiently use various Microsoft Office applications
+ Ability to work independently and resolve problems/ projects by exercising independent decision making.
+ Diligent with a focus on accuracy and quality.
**_Additional preferences:_** Professional project management /supply chain certification
**Benefits**
We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.