What Services Jobs are in Bhubaneshwar?

Our client is seeking a dedicated Customer Support Specialist - Online Services to join their dynamic team in Bhubaneswar, Odisha, IN . This role is crucial for ensuring our customers receive exceptional support for our suite of online services. You will be the primary point of contact, responsible for addressing inquiries, troubleshooting issues, and ensuring a seamless customer experience. We are looking for individuals with excellent communication skills, a patient demeanor, and a passion for technology and customer satisfaction. This position offers a Hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, based out of our Bhubaneswar office. It's an excellent opportunity for individuals eager to build a rewarding career in the fast-paced world of online service support.

• Provide prompt and accurate customer support via phone, email, and live chat.
• Troubleshoot and resolve technical and non-technical issues related to online services.
• Guide customers through service features, functionalities, and troubleshooting steps.
• Document customer interactions, issues, and resolutions meticulously in the ticketing system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Contribute to the development and maintenance of our customer knowledge base.
• Identify opportunities for service improvements based on customer feedback and common issues.
• Maintain a high level of customer satisfaction and loyalty.
• Adhere to all company policies, procedures, and service level agreements.
• Collaborate effectively with team members and other departments.

• High school diploma or equivalent; a degree or certification in a relevant field is a plus.
• Previous experience in customer support, preferably with online services or SaaS products.
• Strong verbal and written communication skills in English and Odia.
• Excellent problem-solving and analytical skills.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time efficiently in a dynamic environment.
• A customer-centric attitude and a passion for helping others.
• Familiarity with web browsers, online applications, and basic troubleshooting techniques.
• Team player with the ability to work independently when required.
• Adaptability to learn new tools and processes quickly.

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for professional growth and career advancement within the company.
• A positive and collaborative work environment in Bhubaneswar .
• Access to continuous training and skill development programs.
• Paid time off and company holidays.
• Employee assistance program for personal well-being.
• Regular team activities and social events.
• Exposure to cutting-edge online technologies.

Our client, a leading e-commerce platform, is looking for an energetic and dedicated Customer Service Associate to join their vibrant team in Bhubaneswar, Odisha . This role focuses on providing exceptional voice support to customers, addressing their queries, resolving issues, and ensuring a positive shopping experience. You will be the voice of our brand, handling inbound calls with professionalism and empathy. This is a fantastic opportunity for individuals with excellent communication skills and a passion for helping others. The role requires adaptability, efficiency, and the ability to manage customer interactions effectively in a fast-paced environment. You will work closely with team leads and quality analysts to maintain high service standards and contribute to customer retention goals. This hybrid position offers a balance between remote work flexibility and in-office collaboration to foster team synergy.

• Handle inbound customer calls professionally and courteously.
• Address customer inquiries regarding orders, products, payments, and delivery status.
• Troubleshoot and resolve customer issues efficiently, aiming for first-call resolution.
• Provide information about company policies, promotions, and services.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Adhere to quality assurance guidelines and performance standards.
• Contribute to team efforts and help achieve call handling targets.
• Identify opportunities to improve customer satisfaction and loyalty.
• Participate in ongoing training to enhance product knowledge and service skills.

• High school diploma or equivalent; undergraduate degree is a plus.
• Proven experience in a customer service role, preferably in a voice-based contact center.
• Excellent verbal communication skills in English and Hindi (regional language proficiency is an advantage).
• Clear and pleasant speaking voice.
• Ability to listen actively and understand customer needs.
• Basic computer proficiency and familiarity with CRM software.
• Strong problem-solving skills and the ability to think on your feet.
• Patience, empathy, and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Willingness to work flexible shifts and commute to the office in Bhubaneswar, Odisha for hybrid work.

• Competitive hourly wage and monthly incentives.
• Health insurance coverage for employees and dependents.
• Paid training program to equip you for the role.
• Opportunities for career growth within the customer service department.
• A supportive and encouraging team environment.
• Regular performance bonuses and recognition awards.
• Company-provided communication equipment for remote work.
• Annual leave and other statutory benefits.
• Provident Fund contribution.
• Employee assistance program.

• Respond to customer inquiries via live chat and email in a timely and professional manner.
• Provide accurate information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues, complaints, and requests efficiently.
• Process order modifications, cancellations, and returns as needed.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Contribute to the development and maintenance of the customer service knowledge base.
• Identify customer needs and proactively offer solutions or product recommendations.
• Adhere to all company policies, procedures, and service level agreements.
• Gather customer feedback to help improve products and services.

• High school diploma or equivalent; additional education or customer service training is a plus.
• Proven experience in a customer service role, particularly with chat and email support.
• Exceptional written communication skills in English, with a clear and concise tone.
• Proficiency in using customer support software, CRM systems, and common online platforms.
• Ability to multitask and manage multiple chat conversations or email threads simultaneously.
• Strong typing speed and accuracy.
• A customer-centric mindset with empathy and patience.
• Ability to work independently and manage time effectively in a remote environment.
• Must have a reliable internet connection and a dedicated, quiet workspace.
• Familiarity with e-commerce operations is highly desirable.

• Fully remote work option, providing flexibility and convenience.
• Competitive salary and opportunities for performance-based incentives.
• Comprehensive health benefits package.
• Paid time off and company holidays.
• Access to online training and professional development resources.
• A supportive team culture focused on collaboration.
• Opportunities for career growth within a growing company.
• Employee discounts on a wide range of products.
• A chance to directly impact customer satisfaction and loyalty.

Our client, a rapidly growing e-commerce platform specializing in unique handcrafted goods, is looking for a dedicated and empathetic Customer Service Representative to join their vibrant support team. This role is essential for ensuring a positive shopping experience for our customers by providing prompt, helpful, and friendly assistance across multiple channels. You will handle inquiries related to orders, products, shipping, and returns, aiming for first-contact resolution whenever possible. The ideal candidate is a natural communicator with a passion for helping people, a keen eye for detail, and the ability to thrive in a fast-paced digital environment. This is a fantastic opportunity to grow within a dynamic e-commerce company and make a direct impact on customer loyalty. You will work collaboratively with a supportive team that values exceptional service. This role is based in the culturally rich city of Bhubaneswar, Odisha .

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist customers with order placement, tracking, product information, and payment issues.
• Process returns, exchanges, and refunds according to company policies.
• Troubleshoot and resolve customer complaints and issues with a focus on customer satisfaction.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively suggest solutions or products.
• Provide feedback to management on customer trends, common issues, and product feedback.
• Maintain a high level of product knowledge to effectively answer customer questions.
• Collaborate with other departments (e.g., shipping, operations) to resolve customer issues.
• Contribute to building a positive brand image through exceptional customer service.

• Previous experience (1+ year) in a customer service, call center, or helpdesk role, preferably within e-commerce.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a positive attitude when dealing with customers.
• Familiarity with online shopping platforms and payment gateways.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or relevant certifications are a plus.

• Competitive hourly wage and performance-based bonuses.
• Health insurance benefits.
• Paid time off and company holidays.
• Opportunities for training and professional development.
• A flexible hybrid work schedule.
• Employee discounts on products.
• A fun and engaging work environment.
• Team-building activities.
• Vibrant office location in Bhubaneswar, Odisha .

• Conduct thorough needs assessments for clients seeking social services.
• Develop, implement, and monitor individualized case plans tailored to client goals.
• Connect clients with essential resources such as housing assistance, healthcare, employment services, and educational programs.
• Provide ongoing support, counseling, and advocacy for clients.
• Maintain detailed and confidential client records and case notes.
• Collaborate with other service providers, agencies, and community partners to ensure holistic client care.
• Monitor client progress and adjust service plans as needed.
• Facilitate client participation in workshops and support groups.
• Ensure compliance with agency policies and governmental regulations.
• Respond effectively to client crises and provide appropriate interventions.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or social services.
• Solid understanding of social welfare programs and community resources in **Odisha**.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in case management software and general computer applications.
• Ability to work effectively in a **hybrid** model, balancing remote tasks with in-person client interactions.
• Strong organizational skills and attention to detail.
• Empathy, patience, and a genuine commitment to serving vulnerable populations.
• Ability to work independently and as part of a team.
• Willingness to travel within **Bhubaneswar** as required for client support.

Our client is seeking an experienced and reliable Lead Custodial Services Professional for their facilities in Bhubaneswar, Odisha . This position is responsible for supervising a team of custodial staff, ensuring the highest standards of cleanliness, hygiene, and facility maintenance across assigned areas. The Lead Professional will also be involved in hands-on cleaning duties, training new staff, and managing supplies and equipment. This is a critical on-site role demanding attention to detail, strong leadership, and a commitment to creating a safe and welcoming environment for employees and visitors in Bhubaneswar . The ideal candidate will possess extensive experience in custodial services and a proactive approach to problem-solving.

• Supervise and direct the work of custodial staff, assigning tasks and ensuring efficient workflow.
• Conduct regular inspections of facilities to ensure cleanliness, orderliness, and adherence to standards.
• Perform detailed cleaning tasks, including dusting, vacuuming, mopping, sanitizing restrooms, and waste removal.
• Train new custodial staff on cleaning procedures, safety protocols, and the proper use of equipment and supplies.
• Manage inventory of cleaning supplies, chemicals, and equipment, ensuring adequate stock and proper storage.
• Identify and report any facility maintenance issues or safety hazards to management.
• Implement and enforce all health, safety, and environmental regulations.
• Respond to emergency cleaning needs and special requests.
• Maintain professional conduct and provide excellent service to all facility occupants.
• Contribute to a positive team atmosphere and foster good working relationships within the custodial department in Odisha .

• Minimum of 4 years of experience in custodial or janitorial services, with at least 1 year in a lead or supervisory capacity.
• Proven experience in managing and training a team.
• Comprehensive knowledge of cleaning methods, materials, and equipment.
• Understanding of health and safety standards in a professional setting.
• Strong organizational and time management skills.
• Ability to perform physical tasks associated with custodial work, including lifting and standing for extended periods.
• Excellent interpersonal and communication skills.
• Must be reliable, punctual, and possess a strong work ethic.
• Ability to work independently and as part of a team on-site in Bhubaneswar, Odisha .
• High school diploma or equivalent preferred.

Our client offers a competitive salary and benefits package, including health coverage and paid vacation. This full-time position provides job security and opportunities for professional growth within the company. Employees are provided with all necessary tools, equipment, and protective gear. This role is ideal for experienced individuals looking to take on more responsibility and contribute to maintaining high standards of facility care in Bhubaneswar . Join a team that values diligence, professionalism, and the importance of creating a clean and safe environment for everyone.

Our client, a fast-growing technology firm specializing in cloud solutions, is seeking a Senior Agile Project Manager to join their team. This role is crucial for driving the successful delivery of cloud migration and infrastructure projects. You will lead cross-functional teams in an Agile environment, ensuring projects are completed efficiently, on time, and within budget. The ideal candidate possesses a strong understanding of cloud technologies (AWS, Azure, GCP), Agile methodologies, and has a proven track record of managing complex IT projects. This is a remote position, allowing talented professionals to contribute from anywhere in India while working on cutting-edge cloud initiatives.

• Lead and manage multiple Agile projects focused on cloud services, including migration, implementation, and optimization.
• Facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Develop and maintain detailed project plans, roadmaps, backlogs, and progress reports.
• Manage project scope, resources, budget, and timelines, ensuring successful project delivery.
• Identify and mitigate project risks and impediments, proactively addressing challenges to maintain project momentum.
• Foster strong collaboration and communication among development teams, stakeholders, and clients.
• Ensure the delivery of high-quality, scalable, and secure cloud solutions.
• Champion Agile principles and best practices within the organization.
• Manage stakeholder expectations and provide regular project updates and status reports.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 6 years of experience in project management, with at least 3 years specifically in Agile environments managing IT projects.
• Proven experience managing cloud-related projects (e.g., AWS, Azure, GCP migrations, cloud infrastructure setup).
• Strong understanding of Agile methodologies (Scrum, Kanban) and their application in software and IT infrastructure projects.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in project management tools such as Jira, Confluence, or Azure DevOps.
• Ability to work effectively with remote and distributed teams.
• Experience with CI/CD pipelines and DevOps practices is a plus.
• Relevant certifications like PMP-ACP, CSM, or cloud certifications are highly desirable.

Our client offers a competitive salary and benefits package, including performance bonuses. Comprehensive health, dental, and vision insurance are provided. Employees receive generous paid time off, including vacation, sick leave, and holidays. Significant opportunities for professional growth are available, with support for training, certifications, and attendance at industry conferences. This fully remote role offers exceptional work-life balance and the opportunity to work with a passionate and innovative team on impactful cloud projects.