5,347 Services jobs in India

Securities Services - Client Services Associate

Mumbai, Maharashtra JPMorgan Chase & Co.

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Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.


Join our dynamic team for an exciting opportunity in a fast-paced environment. As a Client Service Account Manager, you'll be the key contact for our clients, ensuring their service needs are met and future requirements are anticipated. We aim to deliver world-class service and lead the industry in quality through proven performance. Our focus is on Client-Facing Technology, Simplicity, and Reliability, embodying our core values of Client Relationships and Teamwork. You'll oversee services for our Third Party Investment Management segment, based in Mumbai, India, and help build strong partnerships with clients.

As a Client Services Associate within the Securities Services team, you will act as a single point of contact and advocate for all of our client’s servicing requirements. You will partner with clients to ensure agreed service levels are met and future needs are understood, providing a world-class service experience at every client touch point. You will oversee and deliver on client efficiency initiatives, manage governance processes, and lead in-person meetings to build relationships and ensure client satisfaction.

Job Responsibilities: 

  • Deal with complex, demanding client organizations and an ability to develop strong client relationships.
  • Oversee and deliver on client efficiency initiatives – fax elimination, reduction in non-standard client processes, reporting, etc. Identify and implement process improvement opportunities that significantly enhance efficiency, quality and client satisfaction
  • Manage governance process of service disciplines. Deliver transparencies on significant items to wider audience and coordinate in region against global initiatives. Identify, design and influence investment initiative priorities for new product enhancements, service bundles and operational efficiencies
  • Completing periodic relationship reviews for your clients. Participate in service reviews and client events such as RFPs, Due Diligence and client workshops/forums.
  • Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with JPM.
  • Maintaining client profiles, and service level documents for your assigned book of business. Coordinating client training for proprietary JPM technology.
  • Coordinating service delivery across all products and services (including working with colleagues from Custody, Accounting, Performance, Compliance, and Securities Lending).
  • Ensuring personal and client compliance with all company policies and procedures. Prepare scorecards and ad-hoc reports for clients as well as for internal partners. Liaise with multiple product teams . Fund Accounting, Performance Reporting, etc. to consolidate the information required for clients
  • Analyze client key performance indicators (KPIs) and Key Risk Indicators (KRIs) to identify client trends and provide root cause explanations to facilitate CSM meetings with clients
  • Perform functions related to risk and quality control including; entitlements and dormant account reviews, fee billing audits, billing receivables, client onboarding, account closings, outstanding tax documentation and reclaims, standing instructions, etc.
  • Perform invoice review before they are sent to the client. Support Client Service team on client focused projects as well as internal/business transformation initiatives. Assist in coordinating activities with the global operations and middle office teams based in the Americas, EMEA and APAC to manage clients 
  •  Required qualifications, capabilities and skills: 

  • Bachelor’s degree.
  • Strong client management skills and experience in dealing with partners internallyAble to demonstrate Industry/Business Knowledge, demonstrate executive management and communication experience/skills, give examples of creative problem solving experience.Ability to adapt and demonstrate flexibility in a dynamic environment. Capability to quickly grasp new products and developing new business requirement.Demonstrated ability to work collaboratively and develop strong partnerships. Able to demonstrate influencing skills and strategic thinking
  • Strong presentation and analytical skills, speaking and oral skills. Ability to summarize, simplify and communicate detailed and complex information to a broad range of team members across the seniority spectrum, whether verbally or written
  • Strong organizational, project management and planning skill sets
  • Compliance mindset with a solid understanding of risks associated with the broad array of services offered
  • Effective problem solving.
  • Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPM.
  • Maintaining client profiles, and service level documents for your assigned book of business. Coordinating client training for proprietary JPM technology
  •  Preferred qualifications, capabilities and skills: 

  • An understanding of the major financial markets and securities
  • Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, Investment Information Services, and Securities Lending.
  • Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM. Ability to prioritize, handle multiple tasks and work with minimal supervision.
  • Relevant Operations, fund accounting or custody background preferred. Experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients.
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    Managed Services Managed Services Senior

    Gurugram, Uttar Pradesh KPMG India

    Posted today

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    Job Description

    Data Analytics, MIS, Finance Operations and Working Capital ManagementGraduate/ Post Graduate
  • Perform data analytics to support the HoD in business reviews
  • Build models to prepare monthly Forecast & Projections , weekly / monthly MIS and other adhoc reports
  • Working Capital Management : Prepare various Collection & Billing related reports on weekly / monthly basis for the assigned business area. Constant dialogue with business/project teams to ensure targets are met and maintain the Lock up low.
  • Revenue : Handling various dashboard for Provisions/ Revenue/ Pipeline etc. Should be on top of the numbers and work with the business team to ensure correct revenue accrual and minimize provisions.
  • Be a key member for Annual budgeting process. Play a vital role in finalizing budgets for SBUs working closely with the SBU leaders. This requires updating excel based business planning models, accurate and timely submission in Hyperion
  • Assist the SBU leaders in Global Planning and reporting
  • Handling Various management reports. Ensuring smooth monthly/quarterly/Annual closing and management reporting.
  • Perform various People related analysis Headcount, Utilization, Time Sheet compliance, Pyramid etc.
  • Support the Business teams on DRB reviews, RFI submissions.
  • Independently perform/prepare ad-hoc tasks/reports
  • Support team leads in various special projects undertaken time to time
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    Professional Services Engineer, Advanced Services

    Pune, Maharashtra NICE

    Posted today

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    Job Description

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

    So, what’s the role all about?

    Seeking a skilled and experienced Professional Services Engineer, you'll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the client's needs and integrates seamlessly with their existing systems.

    How will you make an impact?   

  • Implementing various customized java-based solutions on top of NiCE Workforce Management (WFM product on windows and/or Linux environment.
  • Lead product consulting call with customer team – understand their requirement/use case and provide product expertise.
  • Implementation and provide necessary support to customers and 3rd party integrators.
  • Work directly with NiCE internal & customer teams to assist with any technical questions during the implementation.
  • Create technical documents as per NiCE standards and processes.
  • Troubleshoot and resolve implementation defects and issues during project execution.
  • Maintain regular communication and updates to customers and NiCE management throughout the project.
  • Implementation of software solutions on Windows and Linux environments
  • Application software implementation, support, and troubleshooting
  • Programing software design, implementation, testing and troubleshooting Servers.
  • Have you got what it takes?

  • 3-5 years of systems engineering/technical implementation delivery experience.
  • Engineering degree in a Computer/IT/Software or related Field.
  • Excellent communication and problem-solving skills
  • Proven ability to work in a dynamic team environment across geographically distributed.
  • Proven ability to learn new products/solutions.
  • Implementing and integrating large scale deployments of client-server solutions in the enterprise industry.
  • Proven ability to delight customers.
  • Ability to learn and adapt to new technologies independently and quickly.
  • You will have an advantage if you also have:

  • Presentation Skills
  • RHEL Linux
  • Windows Sever
  • Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman
  • SQL Objects, basic query, and update knowledge Development experience is a significant advantage.
  • Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory)
  • Linux Certified
  • What’s in it for you?

    Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

    Enjoy NiCE-FLEX!

    At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

    Requisition ID: 7778
    Reporting into: 
    Tech Manager
    Role Type:  Individual Contributor

    About NiCE

    NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

    Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

    NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

    This advertiser has chosen not to accept applicants from your region.

    Securities Services - Client Services - Associate

    Mumbai, Maharashtra JPMorganChase

    Posted today

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    Job Description

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

    Seize the opportunity to join our dynamic, growing team in a fast-paced, challenging environment. This role allows you to partner with the Business, providing a comprehensive view and managing end-to-end relationships with our local and global clients. You'll be the primary contact for all Securities Services related matters, partnering with Sales & Product to improve and retain client relationships. You'll also serve as the escalation contact for our clients across all Ops and Tech teams, managing the overall relationship while the teams handle daily client queries.

    As a Senior Product Solutions Associate in Client Service and Solutions team, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.

    **Job responsibilities**
    - Support the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product
    - Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams
    - Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral
    - Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions
    - Resolve relationship and account level queries of clients/fund managers
    - Be the escalation point of contact for the Ops teams across the product suite taken by the client
    - Keep awareness of latest product, process, business and market updates
    - Implement process improvement to enhance efficiency and client satisfaction
    - Enable technology adoption within the team to help reduce manual intervention
    - Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks

    **Required qualifications, capabilities and skills**:

    - Minimum 8 years of overall work experience.
    - Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses
    - Strong attention to detail, problem solving and effective escalation skills required
    - Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project
    - Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals
    - Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables
    - Strong collaboration skills, able to work with many different individuals and partner effectively with different groups

    **Preferred qualifications, capabilities and skills**:

    - Working knowledge on Global Custody and/or Fund Services is a plus
    This advertiser has chosen not to accept applicants from your region.

    Services Specialist

    Tamil Nadu, Tamil Nadu GE Vernova

    Posted 5 days ago

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    Job Description

    **Job Description Summary**
    Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. You will be able to leverage your technical knowledge to directly support customer through commissioning, maintaining, servicing of Power Conversion's state of the art products and solutions across the globe, while you collaborate across the globe with key functional teams and enhance your strategic business acumen. The job will require frequent traveling up to 100 % to various client sites in India and globally.
    Our team of dedicated experts needs reinforcement from young or experienced colleagues. So if you find electric drive technology and the associated processes interesting, can get excited about it, and are a thoroughbred technician/engineer, then we are looking for you! Great performance needs Great Engineers!
    **Job Description**
    **Roles and Responsibilities**
    + The Services Specialist develops practical and innovative ways to identify and meet goals. In this role you are responsible for work which is defined in scope, utilize your understanding and experience to execute business objectives, and have the ability to effect short-term and some long-term business goals.
    + **Commissioning of extensive systems consisting of power controllers, frequency converters, load commutated drives, excitation systems, Electrical machines, and load machines or production plants, such as large converters for pumped storage power plants, gas turbine power plants, and much more.**
    + **Commissioning of the Medium voltage and Low Voltage variable speed drives with associated Voltage Switchgear in business segments such as Power Plants, Metals, Marine, Oil & Gas, Material handling, etc.,**
    + Show-up individuality with less supervision in commissioning and service activities in Power Equipment. Should communicate clearly and follow the instructions from Site Lead or Site manager and perform the task with at most quality. Interact and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines.
    + Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation
    + Perform unplanned/corrective maintenance and complete all necessary technical and business documentation on time and accurate. Comply with the integrity and compliance guidelines. Record keeping of day-to-day activities in digital forms.
    + Provide technical assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites
    + Respond to requests for emergency repairs and services to troublesome equipment
    + Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
    + Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards. Ensure all work is performed in accordance with the organization's EHS and associated policies/procedures
    + Ensure customer satisfaction with maintenance solutions, according to the metrics of service, terms, performance, and quality.
    + A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
    + Assist customer with improving reliability and reducing cost of ownership
    + Provide single point of contact to the customer, customer team, and all other GE stakeholders
    + Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
    + Assist customer with spare parts ordering & issues resolution
    + **Qualifications/Requirements**
    + Diploma/B.E / M.E or equivalent / Electrical/Electronic engineering from accredited college / university.
    + 2 - 5 years of relevant experience
    + Should have process knowledge of Metal / Marine / Oil & Gas / Test Bench / Material Handling / Power Plant
    + Knowledge in Power Electronics, Low Voltage Equipment (AC/ DC) & PLC
    + **Desired Characteristics**
    + Work experience on Power converters, Generators, switchboards, AVR, excitation systems, DC Motors, and DC/ AC drives
    + Strong oral and written communication skills
    + Strong interpersonal and leadership skills
    + Ability to work independently. Strong problem-solving skills
    + Strong attention to detail
    + Proactive self-starter and change agent & ability to work under stress environment
    + Cross functional, ability to work on matrix environment, and international team experience
    + Effectively communicate across all organizational levels, departments, and functions
    + Demonstrated technical aptitude and business acumen.
    + International experience
    **Additional Information**
    **Relocation Assistance Provided:** Yes
    GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    This advertiser has chosen not to accept applicants from your region.

    Treasury Services

    Mysore, Karnataka ThoughtFocus

    Posted 1 day ago

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    Job Description

    ThoughtFocus is a privately held global technology and consulting firm founded in 2004, headquartered in Brookfield, Wisconsin, USA. The company specializes in digital services and technology-enabled operations, primarily serving the financial services, manufacturing, higher education, and public sectors.


    Department: Treasury Services


    What You’ll do:

    • Handling margin calls and monitoring short term liquidity of funds; gaining a strong understanding of the

    portfolio, it’s financing structure and dynamics to efficiently analyze causes for change in liquidity

    • Understanding the various margining methodologies of the several agreements in a portfolio and tracking

    the internal view of margin

    • Handling end-to-end implementation of margin/financing, broker revenue, and counterparty exposure

    information

    • Handling end-to-end onboarding of new clients; gathering requirements and showcasing our capabilities

    clearly

    • Managing stakeholders’ expectations; being proactive in identifying their needs, articulating the scope of

    the offering, escalating issues in a timely manner, and showcasing persuasiveness in bringing about changes

    • Learn and enhance knowledge on complete Client's platform/industry, not restricted to current area of

    expertise.

    • Perform various activities like data gathering, GAP analysis, Mapping, Data transformation, Loading and

    reconciliation, BAU activities setup, Client parallel support etc… in Arcesium platform as a part of client

    implementation.

    • Work with technology teams as needed, by assisting in special projects, developing bespoke reports,

    developing specifications, product implementation and UAT.


    What You’ll need:

    • 3 to 7 years of experience working in the Treasury coupled with in-depth domain / finance knowledge

    • Collateral management and financing agreements as well as margin methodologies

    • Experience in securities lending and borrowing as well as optimization of portfolio financing

    • An understanding of data sources such as Reuters, Bloomberg, Markit etc for Treasury related attributes

    • Strong analytical skills, problem-solving skills and attention to detail

    • Proven track-record of handling projects and improving processes

    • Strong interpersonal skills with a collaborative attitude

    • Effective oral/written communications skills

    • Ability to work under pressure and take on additional operational tasks

    • Proficient in Microsoft Office applications especially MS Excel

    • Hands on experience with VBA macros / Python will be a big plus

    This advertiser has chosen not to accept applicants from your region.

    NI Services

    Delhi, Delhi Tata Consultancy Services

    Posted 1 day ago

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    Job Description

    Role NI Services

    Experience - 5+ years

    Location - delhi/hyderabad

    This advertiser has chosen not to accept applicants from your region.
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    NI Services

    Delhi, Delhi Tata Consultancy Services

    Posted today

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    Job Description

    Role NI Services
    Experience - 5+ years
    Location - delhi/hyderabad
    This advertiser has chosen not to accept applicants from your region.

    Treasury Services

    Mysore, Karnataka ThoughtFocus

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    ThoughtFocus is a privately held global technology and consulting firm founded in 2004, headquartered in Brookfield, Wisconsin, USA. The company specializes in digital services and technology-enabled operations, primarily serving the financial services, manufacturing, higher education, and public sectors.

    Department: Treasury Services

    What You’ll do:
    • Handling margin calls and monitoring short term liquidity of funds; gaining a strong understanding of the
    portfolio, it’s financing structure and dynamics to efficiently analyze causes for change in liquidity
    • Understanding the various margining methodologies of the several agreements in a portfolio and tracking
    the internal view of margin
    • Handling end-to-end implementation of margin/financing, broker revenue, and counterparty exposure
    information
    • Handling end-to-end onboarding of new clients; gathering requirements and showcasing our capabilities
    clearly
    • Managing stakeholders’ expectations; being proactive in identifying their needs, articulating the scope of
    the offering, escalating issues in a timely manner, and showcasing persuasiveness in bringing about changes
    • Learn and enhance knowledge on complete Client's platform/industry, not restricted to current area of
    expertise.
    • Perform various activities like data gathering, GAP analysis, Mapping, Data transformation, Loading and
    reconciliation, BAU activities setup, Client parallel support etc… in Arcesium platform as a part of client
    implementation.
    • Work with technology teams as needed, by assisting in special projects, developing bespoke reports,
    developing specifications, product implementation and UAT.

    What You’ll need:
    • 3 to 7 years of experience working in the Treasury coupled with in-depth domain / finance knowledge
    • Collateral management and financing agreements as well as margin methodologies
    • Experience in securities lending and borrowing as well as optimization of portfolio financing
    • An understanding of data sources such as Reuters, Bloomberg, Markit etc for Treasury related attributes
    • Strong analytical skills, problem-solving skills and attention to detail
    • Proven track-record of handling projects and improving processes
    • Strong interpersonal skills with a collaborative attitude
    • Effective oral/written communications skills
    • Ability to work under pressure and take on additional operational tasks
    • Proficient in Microsoft Office applications especially MS Excel
    • Hands on experience with VBA macros / Python will be a big plus
    This advertiser has chosen not to accept applicants from your region.

    Treasury Services

    Mysuru, Karnataka ThoughtFocus

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    ThoughtFocus is a privately held global technology and consulting firm founded in 2004, headquartered in Brookfield, Wisconsin, USA. The company specializes in digital services and technology-enabled operations, primarily serving the financial services, manufacturing, higher education, and public sectors.


    Department: Treasury Services


    What You’ll do:

    • Handling margin calls and monitoring short term liquidity of funds; gaining a strong understanding of the

    portfolio, it’s financing structure and dynamics to efficiently analyze causes for change in liquidity

    • Understanding the various margining methodologies of the several agreements in a portfolio and tracking

    the internal view of margin

    • Handling end-to-end implementation of margin/financing, broker revenue, and counterparty exposure

    information

    • Handling end-to-end onboarding of new clients; gathering requirements and showcasing our capabilities

    clearly

    • Managing stakeholders’ expectations; being proactive in identifying their needs, articulating the scope of

    the offering, escalating issues in a timely manner, and showcasing persuasiveness in bringing about changes

    • Learn and enhance knowledge on complete Client's platform/industry, not restricted to current area of

    expertise.

    • Perform various activities like data gathering, GAP analysis, Mapping, Data transformation, Loading and

    reconciliation, BAU activities setup, Client parallel support etc… in Arcesium platform as a part of client

    implementation.

    • Work with technology teams as needed, by assisting in special projects, developing bespoke reports,

    developing specifications, product implementation and UAT.


    What You’ll need:

    • 3 to 7 years of experience working in the Treasury coupled with in-depth domain / finance knowledge

    • Collateral management and financing agreements as well as margin methodologies

    • Experience in securities lending and borrowing as well as optimization of portfolio financing

    • An understanding of data sources such as Reuters, Bloomberg, Markit etc for Treasury related attributes

    • Strong analytical skills, problem-solving skills and attention to detail

    • Proven track-record of handling projects and improving processes

    • Strong interpersonal skills with a collaborative attitude

    • Effective oral/written communications skills

    • Ability to work under pressure and take on additional operational tasks

    • Proficient in Microsoft Office applications especially MS Excel

    • Hands on experience with VBA macros / Python will be a big plus

    This advertiser has chosen not to accept applicants from your region.

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