14,707 Services jobs in India

Company Description

Data Dynamics is a global leader in enterprise data management, focusing on Digital Trust and Data Democratisation. With flagship AI-powered self-service data management software, the company empowers individuals across organisations to manage, secure, and optimise their data. Trusted by over 300 organisations, including 25% of the Fortune 20, Data Dynamics is committed to creating a transparent and unified data ecosystem.

Role Description

• This is a full-time hybrid role for a Professional Services Engineer at Data Dynamics located in Pune, India. While the role is based in Pune, some work from home flexibility is available.
• You will be onboarded to our customers' environments, working to assist with onboarding Data Dynamics software products into the customers' environments, initial configuration of the software product, maintaining the software and its ecosystem, integration of the software with customers' applications and data repositories, developing custom reporting and ongoing usage of the software in order to achieve the customers' goals and objectives.
• As you will have deep knowledge of the customer's environment and use cases, you will also often be the first point of contact for customers with technical support issues and questions on advanced file storage, object storage, OneDrive and various unstructured data environments and will work closely with Support, Customer Success and Training teams to best support the customer.
• The role involves managing network security, cybersecurity, and ensuring the smooth operation of all technical aspects of the software. You will work closely with clients to understand their needs, provide solutions, and ensure satisfaction with Data Dynamics' products and services.
• In this role, you will be directly responsible for providing remote and sometimes in person technical support for all Data Dynamics products installed in enterprises with a wide variety of enterprise servers, storage devices, operating systems, and applications.
• You will also be responsible for answering common questions regarding installation, operation, configuration, customisation, performance and usage for Data Dynamics products. You will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct issues. You will also document problems, diagnostic actions performed, customer interactions and next steps, and solutions implemented in the knowledge base.
• In this role you will normally work 5 out of 7 days per week in 9-hour shifts. The vast majority of these shifts are day shifts, falling between the hours of 06:30 and 22:00 IST. Some of your working days each month may fall on a weekend and very occasionally at night depending on the customer's requirements.
• This role reports to the Customer Success Implementation Manager, who reports to the SVP of Customer Success. The Implementation and Professional Services team sits within the Customer Success organisation at Data Dynamics alongside the Solutions Engineering team, the Support team, the Training & Documentation team and Customer Success managers. This means all customer facing teams apart from Sales are in the same organisation, ensuring a seamless customer experience throughout the customer lifecycle as well as pathways for team members to grow and advance within the company.
• At Data Dynamics we take pride in creating an exceptional experience for our customers. We strive for and encourage a collaborative, challenging, fun and innovative work experience. If you are a customer-centric, passionate individual who feels strongly about building world class scalable data-driven software, we’d like to talk to you.

Key Responsibilities

• Manage and take ownership of customer goals, milestones, initiatives and issues from beginning to resolution.
• Implement Data Dynamics software in customers environments.
• Manage and maintain Data Dynamics software in customers environments.
• Operate and use Data Dynamics software in customers environments in order to achieve the customers objectives.
• Develop, manage and run custom reports for customers using the data from Data Dynamics software and integrating it with other data repositories in the customer environment.
• Integrate Data Dynamics software with other applications and processes within customer environments leveraging APIs and automation development.
• Assist customers by diagnosing problems and providing resolutions for technical and product issues.
• Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
• Deliver a positive customer experience according to Data Dynamic standards.
• Write knowledge base articles where necessary for both customers and internal teams to help diagnose and resolve problems quicker next time.
• Escalate more complex customer technical issues to product and development teams whilst maintaining the communication with the customer.
• As you are in the beneficial position of talking to new and existing customers daily and understanding their business vision, goals and objectives and technical capabilities and restrictions, you are expected to advocate for the customer, providing feedback into any relevant team within Data Dynamics. Whether it is regarding a business process, technical issues or enhancements, providing feedback from the field and driving continuous improvements in everything we do is imperative to our end goal of successful and happy customers.
• Other duties include but are not limited to script writing where needed, bug reporting, testing software where needed, personal activity tracking, CRM updates, and communication updates to management.

Qualifications, Skills and Experience

Required:

• Batchelor’s degree in Computer Science or related field.
• 2+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
• Thorough understanding and project management skills for a professional services position.
• Storage hardware and software knowledge of NAS and Object systems (NetApp, Dell EMC, Azure, AWS etc).
• Proficiency with Windows, Linux, Docker and Kubernetes.
• Experience creating complex Kibana and/or Tableau and/or PowerBI reports and dashboards.
• Network setup/routing with mixed LAN/WAN operating system environments and knowledge of DNS/WINS/DHCP/DFS.
• Strong organisational and time-management skills, with the ability to handle multiple issues simultaneously.
• Excellent problem-solving, presentation and communication skills.
• Ability to remain calm, courteous and professional under pressure.
• Ability to influence and drive change across the organisation.
• Ability to work collaboratively in a team environment
• Extremely strong written and verbal communication skills are required. Minimum CEFR (or equivalent) Level B1 English.

Preferred:

• 4+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
• Experience using customer relationship management tools.
• Elasticsearch and SQL/PostgreSQL experience.
• Knowledge of current trends and advancements in the storage solutions industry.
• Experience in data management and data migration.
• Knowledge of Data Discovery, Data Science – OCR, NLP, Computer Vision, AI, Keyword search, Regex.
• Knowledge of Data Governance & Regulations – GDPR, HIPAA, CCPA etc.
• Experience of Microservices based applications.
• CEFR (or equivalent) Level B2 English and higher.

Professional Services Manager

Job Description

Position Overview:

We are looking to add to our team a Professional Services Manager who will have a strong background in managing IAM Projects / Hybrid Cloud Solutions from start to finish. In this role, you will manage and mentor a Team of Architects, PMs, and Implementation Engineers/Developers. You will own client and partner relationships and be responsible for daily/weekly communication for key stakeholders throughout implementations. You will manage and work collaboratively with subject matter experts at Tuebora to support our clients and partners through their onboarding experience, as well as assist in the recommendation of tools and development of new processes to enable team to delight our Customers and meet set KPIs.

What you will do:

PS Manager

• Hire, inspire, mentor and grow people within PS organization including delivering annual performance appraisals
• Day to day people management of Implementation Engineers, Architects, PMs, QA Testing resources
• Responsible for project resource planning, cadence on following processes, developing artifacts, meeting/exceeding KPIs around budget, timeline, quality, profitability and staffing
• Coordinate with cross-functional teams, focused on delivering new or upgraded existing services, product defect resolution and high priority enhancement requests
• Oversight and understanding of all projects that team is delivering from inception to completion (or transition), including tracking and evaluation of project performance
• Serves as an Escalation Point for Project Managers
• Monitor and track project plans for all projects that includes follow-up on deliverables and action items to ensure they are completed on time, within budget, and with high quality
• Provide proactive weekly communication to customers and internal stakeholders regarding project status, issues, risks
• Work with cross-functional teams to define framework for scoping non-standard requests, determining client communication strategies, and setting scope of service to drive an exceptional customer experience
• Support Sales team in managing RFP/POCs responses and assisting with development of prospect-facing materials

You’ll be successful in this role if you have:

• 3+ years of demonstrated ability in implementing and running technical/process projects
• Can demonstrate with data analytics current status on projects, areas of concern, project risks, and recommendations
• Have 5+ years’ experience managing a highly productive teams of Architects, Implementation Engineers and Project Managers
• Past experience as an Architect, Technical PM or IE in IAM Space. 5+ years’ experience in one or more of those roles involving IAM projects.
• Full understanding of the nuances of delivery from all angles. Ideally have background in IAM Vendor/IAM Services.
• Ability to speak and connect with both technical and business personnel, at all levels
• Created project plans, managed risks and delivery of mid (10,000 user-base) to large (100K+ user-base) IAM deployments
• Experienced with IAM processes, mapping customer pain-points to vendor solutions
• Identify, evaluate and lead teams through prioritization of activities
• Demonstrated success with process driven programs – scrums, metrics, checklists, repeatable methodologies, project post-mortems, etc
• Customer focused with Customer Success top of mind
• Excellent written and verbal communication skills
• Demonstrated ability to deliver artifacts such as Requirements, Architecture, Design, Testing, etc.
• Start-up mentality with wearing multiple hats and doing what it takes to drive Customer Success

Desired:

• Preferably has managed IAM cloud deployment projects in past
• Preferably has implemented Cloud (AWS/Azure or other) deployments

Professional Services Manager

Job Description

Position Overview:

We are looking to add to our team a Professional Services Manager who will have a strong background in managing IAM Projects / Hybrid Cloud Solutions from start to finish. In this role, you will manage and mentor a Team of Architects, PMs, and Implementation Engineers/Developers. You will own client and partner relationships and be responsible for daily/weekly communication for key stakeholders throughout implementations. You will manage and work collaboratively with subject matter experts at Tuebora to support our clients and partners through their onboarding experience, as well as assist in the recommendation of tools and development of new processes to enable team to delight our Customers and meet set KPIs.

What you will do:

PS Manager

• Hire, inspire, mentor and grow people within PS organization including delivering annual performance appraisals
• Day to day people management of Implementation Engineers, Architects, PMs, QA Testing resources
• Responsible for project resource planning, cadence on following processes, developing artifacts, meeting/exceeding KPIs around budget, timeline, quality, profitability and staffing
• Coordinate with cross-functional teams, focused on delivering new or upgraded existing services, product defect resolution and high priority enhancement requests
• Oversight and understanding of all projects that team is delivering from inception to completion (or transition), including tracking and evaluation of project performance
• Serves as an Escalation Point for Project Managers
• Monitor and track project plans for all projects that includes follow-up on deliverables and action items to ensure they are completed on time, within budget, and with high quality
• Provide proactive weekly communication to customers and internal stakeholders regarding project status, issues, risks
• Work with cross-functional teams to define framework for scoping non-standard requests, determining client communication strategies, and setting scope of service to drive an exceptional customer experience
• Support Sales team in managing RFP/POCs responses and assisting with development of prospect-facing materials

You’ll be successful in this role if you have:

• 3+ years of demonstrated ability in implementing and running technical/process projects
• Can demonstrate with data analytics current status on projects, areas of concern, project risks, and recommendations
• Have 5+ years’ experience managing a highly productive teams of Architects, Implementation Engineers and Project Managers
• Past experience as an Architect, Technical PM or IE in IAM Space. 5+ years’ experience in one or more of those roles involving IAM projects.
• Full understanding of the nuances of delivery from all angles. Ideally have background in IAM Vendor/IAM Services.
• Ability to speak and connect with both technical and business personnel, at all levels
• Created project plans, managed risks and delivery of mid (10,000 user-base) to large (100K+ user-base) IAM deployments
• Experienced with IAM processes, mapping customer pain-points to vendor solutions
• Identify, evaluate and lead teams through prioritization of activities
• Demonstrated success with process driven programs – scrums, metrics, checklists, repeatable methodologies, project post-mortems, etc
• Customer focused with Customer Success top of mind
• Excellent written and verbal communication skills
• Demonstrated ability to deliver artifacts such as Requirements, Architecture, Design, Testing, etc.
• Start-up mentality with wearing multiple hats and doing what it takes to drive Customer Success

Desired:

• Preferably has managed IAM cloud deployment projects in past
• Preferably has implemented Cloud (AWS/Azure or other) deployments

Professional Services Manager

Job Description

Position Overview:

We are looking to add to our team a Professional Services Manager who will have a strong background in managing IAM Projects / Hybrid Cloud Solutions from start to finish. In this role, you will manage and mentor a Team of Architects, PMs, and Implementation Engineers/Developers. You will own client and partner relationships and be responsible for daily/weekly communication for key stakeholders throughout implementations. You will manage and work collaboratively with subject matter experts at Tuebora to support our clients and partners through their onboarding experience, as well as assist in the recommendation of tools and development of new processes to enable team to delight our Customers and meet set KPIs.

What you will do:

PS Manager

• Hire, inspire, mentor and grow people within PS organization including delivering annual performance appraisals
• Day to day people management of Implementation Engineers, Architects, PMs, QA Testing resources
• Responsible for project resource planning, cadence on following processes, developing artifacts, meeting/exceeding KPIs around budget, timeline, quality, profitability and staffing
• Coordinate with cross-functional teams, focused on delivering new or upgraded existing services, product defect resolution and high priority enhancement requests
• Oversight and understanding of all projects that team is delivering from inception to completion (or transition), including tracking and evaluation of project performance
• Serves as an Escalation Point for Project Managers
• Monitor and track project plans for all projects that includes follow-up on deliverables and action items to ensure they are completed on time, within budget, and with high quality
• Provide proactive weekly communication to customers and internal stakeholders regarding project status, issues, risks
• Work with cross-functional teams to define framework for scoping non-standard requests, determining client communication strategies, and setting scope of service to drive an exceptional customer experience
• Support Sales team in managing RFP/POCs responses and assisting with development of prospect-facing materials

You’ll be successful in this role if you have:

• 3+ years of demonstrated ability in implementing and running technical/process projects
• Can demonstrate with data analytics current status on projects, areas of concern, project risks, and recommendations
• Have 5+ years’ experience managing a highly productive teams of Architects, Implementation Engineers and Project Managers
• Past experience as an Architect, Technical PM or IE in IAM Space. 5+ years’ experience in one or more of those roles involving IAM projects.
• Full understanding of the nuances of delivery from all angles. Ideally have background in IAM Vendor/IAM Services.
• Ability to speak and connect with both technical and business personnel, at all levels
• Created project plans, managed risks and delivery of mid (10,000 user-base) to large (100K+ user-base) IAM deployments
• Experienced with IAM processes, mapping customer pain-points to vendor solutions
• Identify, evaluate and lead teams through prioritization of activities
• Demonstrated success with process driven programs – scrums, metrics, checklists, repeatable methodologies, project post-mortems, etc
• Customer focused with Customer Success top of mind
• Excellent written and verbal communication skills
• Demonstrated ability to deliver artifacts such as Requirements, Architecture, Design, Testing, etc.
• Start-up mentality with wearing multiple hats and doing what it takes to drive Customer Success

Desired:

• Preferably has managed IAM cloud deployment projects in past
• Preferably has implemented Cloud (AWS/Azure or other) deployments

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. 

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

The Professional Services Consultant will report to the Global Head of Professional Services. As part of the global team, you will manage client-facing projects.  When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation’s goals.

 As a Professional Services Consultant, you will:

• Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
• Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements.
• Perform Project and Client Management to delivery project outcomes.
• Hands-on implementation of ITRS Software according to Project goals.
• Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
• Deliver Classroom-based product training to our clients.
• Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.

Requirements

• ITRS Geneos Expertise: Minimum 12 months of hands-on experience.
• Client-Facing Experience: At least 3 years in a client-facing role.
• Problem-Solving & Communication: Ability to explain complex ideas in a clear, user-friendly manner.
• Project & Time Management: Minimum 3 years in a project-oriented, deadline-driven environment.
• Technical Background: At least 3 years in a technical IT role.
• Operating Systems: Experience with one or more UNIX-based OS.
• Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML-RPC.).
• Database & SQL Knowledge: Understanding of databases and SQL.
• Fast Learner: Interest in new technologies and software.
• Continuous Improvement: Improve processes and solutions.
• Business & Project Management Interest: Willingness to participate in business analysis and project management.
• Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues.
• Client-Centric Approach: Committed to delivering the best value and software experience to clients.
• Work Arrangement: working remotely when not on a client engagement, but on-site when on a client project.

Benefits

• Health insurance with Care for you and your dependants
• Provident Fund
• Group personal accident policy
• Leave entitlements
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Who You’ll Work With

In this Professional Services role, you will work closely with various stakeholders including clients’ network and IT teams, Arista's internal engineering and support teams, project managers, and technical leadership. Collaboration extends to design and deployment engineers, operations personnel, and cross-functional teams to ensure seamless implementation, migration, and support of Arista network solutions. You will also interact directly with customer technical staff for requirement gathering, design validation, knowledge transfer, and training, while coordinating with Arista’s technical support and product teams to deliver optimized, scalable, and production-ready network infrastructures.

What You’ll Do

Qualifications

Technical Capabilities 

Qualifications, skills and experience: 

Additional Information

Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.