4 Services jobs in Gwalior

Locations:

• Garden City – Opp. VISM College, Gwalior
• Nature Park – Behind New Collectorate Building, Gwalior
• Regal Garden – New City Center, Sirol

We are seeking a Front Desk Executive (Hospitality) to be the first point of contact for visitors at our Experience Galleries . The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the hospitality sector are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.

• Greet and welcome guests at the Experience Gallery with courtesy and professionalism.
• Manage guest check-ins/check-outs and maintain a record of walk-ins and appointments.
• Coordinate hospitality arrangements – refreshments, seating, ambience, and overall guest comfort.
• Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers.
• Maintain lobby discipline, cleanliness, and a professional environment at all times.
• Handle inbound calls, visitor queries, and scheduling of appointments when required.
• Work closely with the Sales & CRM team to ensure superior customer experience.
• Uphold brand standards of service, presentation, and guest relations.

• Graduate / Diploma in Hospitality Management, Hotel Management, or related field.
• 2–4 years of prior experience in hospitality, front desk, or guest relations.
• Excellent communication skills in English & Hindi.
• Strong interpersonal and customer service orientation.
• Well-groomed, polite, and presentable personality.
• Ability to handle multiple guests and tasks simultaneously with patience and poise.

• Attractive salary package commensurate with experience.

1. Take ownership of customer issues

Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

2. Troubleshoot problems and drive resolutions

It's important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience.

3. Escalate unresolved issues

A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot.

4. Collect prompt and accurate customer feedback

The work of a support rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer's suggestions on what can potentially improve their experience.

5. Document knowledge as solution articles

The solution to every customer problem provides a valuable learning experience to service reps. They should be able to document this knowledge in the form of help content or solution articles so that the same problems don't occur in the future.

Job Type: Full-time

Pay: ₹10, ₹14,000.00 per month

Benefits:

• Leave encashment

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Company Description

Motilal Oswal Home Finance Limited (MOHFL) focuses on the affordable housing market to meet the needs of lower and middle-income (LMI) families across 12 states in India. MOHFL provides LMI households with access to long-term home financing, concentrating exclusively on retail housing loans. Our strong risk assessment procedures ensure a high-quality loan book. Our parent firm, Motilal Oswal Financial Services Ltd (MOFSL), is a well-diversified provider of financial services with an emphasis on knowledge-based wealth creation.

Role Description

This is a full-time on-site role located in Gwalior for a Customer Service Manager. The Customer Service Manager will be responsible for overseeing customer service operations, managing customer support teams, and ensuring customer satisfaction. Daily tasks include analyzing customer feedback, resolving customer complaints, and implementing customer service strategies to enhance the overall customer experience.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical Skills
• Excellent Communication skills
• Ability to work on-site in Gwalior
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the housing finance sector is a plus