Customer Service - Retail Sales
Gwalior, Madhya Pradesh
Confidential
Posted today
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Job Summary
Skills Required
Auditing, Customer Satisfaction, Legal, Budgeting, irb, Monitoring
- Achieving business targets as laid down by acquiring new client relationships and maintaining them.
- Graduate in any discipline
- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Ensure compliance to all Audit / RBI regulations.
Skills Required
Auditing, Customer Satisfaction, Legal, Budgeting, irb, Monitoring
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Customer Service Executive-Reputed Telecom Industry-Gwalior, Madhya Pradesh, India-25k
Gwalior, Madhya Pradesh
Seven Consultancy
Posted today
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Job Description
JOB DETAILS
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
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