769 Shift Lead jobs in India

Key Responsibilities

• Responsible for management of power design, delivery and installation, HVAC systems operation, security and service delivery
• Responsible for the Utility management of mission-critical Data Center Facility.
• Responsible for managing the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems in accordance with company's policies and procedures.
• Provide consistent leadership and support through planning, communicating, and managing a team of managers and professionals responsible to deliver data center facility services.
• Delivery of quality and consistent services and support as established by the organisation, while satisfying unique local requirements, managing issue resolution and ensuring proper performance reporting of key metrics.
• Communicate the status of the operation process with senior management.
• Work with management to coordinate projects, manage capacity and optimize safety, performance, reliability and efficiency.
• Develop, implement and manage maintenance plan schedules and processes.
• Ensure compliance with regulations and directives of regulatory agencies.
• Coordinate the development, and build-out of the Data Centre; Manage environmental resources, power distribution, safety, security, physical layout, cabling, racking and monitoring of data center equipment.
• Maintenance budget & cost control (CAPEX & OPEX)
• Materials Management
• Assist in vendor selections, Contracts Management, and manage vendor service level agreement performance; Coordinate equipment vendor access for site service calls and supervise vendor on site activities
• Supervise facility technicians, sub-contractors and any other contracted vendors ensuring that all work is performed according to established practices and procedures.

Educational Qualifications

• Degree in Electrical/Mechanical engineering

Years of Experience (minimum & maximum)

5 to 10 years

What are the organizations that the candidate should have worked for?

Projects implementation, Operations and management preferably in data centers, IT parks, large mission-critical facilities in IT/Telecom or Experience in Utilities field in petrochemical plants

What are the nature and scope of responsibilities the candidate should have handled?

• Good technical knowledge & Leadership skills
• Large scale operations
• Team Management
• Day to day O&M jobs, incident management, Change Management, Escalation
• Work flow management

Knowledge & Skills (Indicate which criteria are mandatory)

• Good technical knowledge in Electrical & Mechanical engineering
• Awareness of BMS/DCIM
• Ability to work independently
• Strong Leadership & communication skills
• Knowledge of ISO/Compliance/Certification

Overview  

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions. 

How do they use it?  

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine. 

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology. 

Responsibilities:

Why work at Stats Perform?  

We love sports, but we love diverse thinking more!  

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues  

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules. 

We pull together to build a better workplace and world for all.  

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform  

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.

To handle shift operation, Shift team handling (involved direct workers contract workers including mobile equipment operators.)

Plant operational control and safety observation to ensure zero harm during operations.

EHS :

• Respect all safety rules as per HARSCO standards and work should be as per Procedures.
• Must obey the customer and Harsco safety rules and policies
• Ensure Participation in all the company safety event.
• Shouldn t allow anyone to work unsafe manner
• Ensure to know the all aspects and impacts of your workplace prior to each task and to protect environment as per company standard.
• Ensure to execute all best practices at work by provide training.
• Ensure tool box talk before start shift operations/ maintenance activities.
• If any incident happens, must report immediately to the site safety officer and site manager including his reporting Manager.
• Adequate training for EHS and Job specific training to the direct workers.

Financial:

• Shift leading and production in the shift i.e. Revenue of the plant in a shift
• Mobile equipment effective utilization with proper plan
• Accountable for shift operations of: Ferrochrome Plant.
• Material dispatch, Feeding and trucking certification for the shift operations.

Key Responsibilities

• Responsible for management of power design, delivery and installation, HVAC systems operation, security and service delivery
• Responsible for the Utility management of mission-critical Data Center Facility.
• Responsible for managing the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems in accordance with company's policies and procedures.
• Provide consistent leadership and support through planning, communicating, and managing a team of managers and professionals responsible to deliver data center facility services.
• Delivery of quality and consistent services and support as established by the organisation, while satisfying unique local requirements, managing issue resolution and ensuring proper performance reporting of key metrics.
• Communicate the status of the operation process with senior management.
• Work with management to coordinate projects, manage capacity and optimize safety, performance, reliability and efficiency.
• Develop, implement and manage maintenance plan schedules and processes.
• Ensure compliance with regulations and directives of regulatory agencies.
• Coordinate the development, and build-out of the Data Centre; Manage environmental resources, power distribution, safety, security, physical layout, cabling, racking and monitoring of data center equipment.
• Maintenance budget & cost control (CAPEX & OPEX)
• Materials Management
• Assist in vendor selections, Contracts Management, and manage vendor service level agreement performance; Coordinate equipment vendor access for site service calls and supervise vendor on site activities
• Supervise facility technicians, sub-contractors and any other contracted vendors ensuring that all work is performed according to established practices and procedures.

Educational Qualifications

• Degree in Electrical/Mechanical engineering

Years of Experience (minimum & maximum)

5 to 10 years

What are the organizations that the candidate should have worked for?

Projects implementation, Operations and management preferably in data centers, IT parks, large mission-critical facilities in IT/Telecom or Experience in Utilities field in petrochemical plants

What are the nature and scope of responsibilities the candidate should have handled?

• Good technical knowledge & Leadership skills
• Large scale operations
• Team Management
• Day to day O&M jobs, incident management, Change Management, Escalation
• Work flow management

Knowledge & Skills (Indicate which criteria are mandatory)

• Good technical knowledge in Electrical & Mechanical engineering
• Awareness of BMS/DCIM
• Ability to work independently
• Strong Leadership & communication skills
• Knowledge of ISO/Compliance/Certification

Description and Requirements

Key Responsibilities:

. Lead, supervise, and mentor a team of technicians responsible for network operations, data center activities, and end-user device support.

. Ensure all team members are properly trained on processes, technical tasks, and customer service expectations.

. Support the engineers for day to day BAU operations activities on DC and Network.
. Performance monitoring and reporting.
. Customer service and escalation management.
. Assisting the team members with Network and DC operations and issues.

. Strong technical background on PC, datacenter and Network fundamentals.
. Customer handling, Updating / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).
. Self-motivated, detail-oriented and organized. Professional, confident and enthusiastic team player with a flexible can-do attitude.
. Ability to remain calm under pressure.
. Ability to form networks with staff at all levels and influence effectively.
. Customer service focused, and able to liaise and influence staff at all levels.
. Excellent work ethic and the ability to thrive in a time-sensitive environment.
. Flexible and adaptable to fluctuating workflow levels.
. Excellent interpersonal, organizational, and presentation skills.
. Should exhibit Punctuality.
. Should be able to follow instructions as well as take responsibility for the actions.
. Acts as a mentor and share knowledge to the team members. 
. Excellent organizational skills with the ability to priorities workload.
. Ensure Resource availability by proper Work force management and work plan creation.
. Giving suggestion to higher management for smooth running / automating operation.

NOC-Shift Lead

Work Experience : 8+ Years

Department : NOC - Operations

Location : Hyderabad, Begumpet – India

ABOUT US:

iBASIS is the leading communications solutions provider enabling operators and digital players worldwide to perform and transform. iBASIS provides the end-to-end Global Access for Things™ connectivity solution, delivering single source cellular IoT access worldwide, provisioned through GSMA-standard eSIM/eUICC technology. In combination with the Simfony Connectivity Management Platform (CMP), a fully-featured management platform for remotely programmable SIMs (eSIMs), the iBASIS IoT solution simplifies IoT connection through one unified platform for seamless, remote, programmable, and secure communication. iBASIS is the first independent communications specialist. iBASIS today serves 1,000+ customers across 18 offices worldwide. Next to the end-to-end Global Access for Things™ connectivity solution, iBASIS offers a full portfolio of innovative mobile data, messaging and roaming solutions in the fastest-growing segments of global telecommunications - IP and mobile, with 700+ connected destinations. Goal is to be in the global top-3 of IPX players, driven by the growth in LTE roaming.

WHY US:

The iBASIS Global Access for Things portfolio of services uses GSMA standardized eSIMs to allow customers global access with a single SIM and the ability to control that data via policies. Leveraging a network of relationships with mobile network operators (MNOs), iBasis is a disruptive force in the IoT industry, specializing in cellular connectivity and offering a best-in-class management platform to manage that connectivity. In this rapidly expanding part of the iBasis portfolio, you have an opportunity to help grow iBasis into the market leader in IoT connectivity and connectivity management

About the Role:

This is an experienced and highly technical position that provides trouble analysis and resolution to iBASIS global customers and network as part of the operation of a 24x7x365 Network Operations Center (NOC) in Hyderabad, India. The successful NOC Shift Lead will lead a team of front-line technical staff who monitor and troubleshoot issues within iBASIS’ global VOIP and Mobile networks and associated services.

Responsibilities:

Provide technical, operational and management guidance for a team of network controllers and front-line technical staff. Actions include recruiting, hiring, managing, scheduling, mentoring and training a diverse technical staff of NOC engineers.

Additional responsibilities include:

• Leading staff responsible for acting on customer trouble reports, generating trouble tickets and performing follow-ups with customers, by tracking activity and productivity through KPI report monitoring
• Overseeing 24x7x365 NOC Floor Operations schedule and troubleshoot the network alarms using industry standard monitoring tools
• Managing the day-to-day NOC Floor Operations and ensuring proper shift handover is happening within the rotational shifts
• Responding to customer inquiries and issues by recording details of events in the Remedy ticketing system, keeping the customer up-to-date on problem resolution
• Ensuring all Faults / Abnormal Behavior in the networks are tracked through Trouble Ticket / Fault Ticket, assigned to the Right Person at Right Time and resolved within SLA / OLA
• Providing leadership and management across 3 shifts of coverage, where employees will:
• Monitor network performance and its component systems
• Lead efforts to reconfigure and restore network equipment
• Review network problems through real time monitoring; initiate repair work and reconfigurations
• Communicating technical concepts and define projects and maintenance efforts in written as well as verbal presentation formats; coordinate large number of activities and assignments.
• Creating tickets using Remedy for the symptoms and affected network elements per defined procedures
• Organizing, documenting troubleshooting processes into standard operating procedures and be a point of contact for escalations
• Working closely with customers, vendors and peers to gather information, report progress and close tickets per defined procedures
• Opening up Bridges during any Calamity / Critical Issues in the network and sending Incidence Communication to all relevant stakeholders
• Ensuring all Tickets are closed with proper and realistic closure code within agreed timeline
• Responsible for flashing timely Incidence Update Message / Mail to all relevant stakeholders
• Assigning each new NOC Engineer a mentor to ensure they receive guidance and training on a personal level
• Coordinating contingency plan implementation activities for the NOC
• Ensuring all on-duty NOC Engineers on properly trained and equipped to perform their roles
• Monitoring the MTTR trend and owning actions to reduce it

You’ll Bring:

Educational Background:

• Ideal candidate holds a BE / B. Technology degree in CSE / ECE / EE / IT with equivalent Telecom Industry work experience; MSc/MA is a plus
• CCNA / CCNP Certifications and other related certifications are plus

Experience and Industry Background:

• 6 - 8 years of experience in a Network Operations Center (NOC), Call Center (CC), Support Center (SC), ISP and Networking Company
• Preferred work experience in Telecom Industry ( Core / STP / NGN) /Telephony/VoIP Network Operations is desired
• Proven ability for learning technology by means of industry recognized certifications like Cisco CCNA, CVOICE (VoIP) certifications or related discipline strongly preferred
• Thorough Understanding of IP and PSTN network concepts and components such as T1, DS3, IP addresses, routers, switches, LAN and WAN and 2G, 3G, 4G and 5G cellular networks
• Must possess ability to troubleshoot problems by following procedures, work under pressure and respond quickly in a crisis-centered, business-critical environment; the ideal candidate should enjoy working on a problem and seeing it to resolution
• Experience working with and understanding using web based applications and tools
• Understanding of network access and troubleshooting tools such as Telnet, FTP, Ping and trace route
• Knowledge of SS7 / SIGTRAN and VOIP (SIP and H323) call control protocol, IP routing protocols (OSPF, BGP) desired
• Knowledge Cisco Gateways, Gatekeepers, Routers, switches and other VoIP products like Ribbon SBC’s
• Working experience with Windows and Unix working experience and understanding file system and structure desired and Remedy ticketing system is desired
• ITIL V4 Foundation certification will be a plus

Soft Skills / Competencies:

• Excellent verbal and written English communication skills are a must
• Good people, customer and vendor management skills, and one who embraces a collaborative approach to solving problems
• Extremely focused and attentive to details when under pressure
• Ability to approach problem solving both analytically and intuitively
• Ability to build good relationship with team members and be an excellent team player • Must be mature in working approach and be able enforce process discipline when and where appropriate
• Must have experience working with a variety of MIS applications including MS Excel / MS Word / MS Outlook and MS Teams, and related productivity tools
• Must have recent experience in managing NOC Floor Operations for a 24x7x365 Shift Operation
• Must be flexible to work in any working hour as needed and is comfortable with a 24x7x365 Environment
• When required, must be flexible to rotate between different shifts and be willing to work additional shifts, sometimes on very short notice