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Company Overview

7-Eleven is a globally recognized brand that operates a chain of convenience stores. In India, 7-Eleven provides a unique shopping experience by offering a variety of everyday items and services, ensuring convenience and customer satisfaction. With a focus on local customer needs, 7-Eleven India aims to deliver a seamless shopping experience.

Job Overview

As a Store Associate at 7-Eleven India, you will play a vital role in the day-to-day operations of the store. Your contribution will ensure that all customers receive friendly and efficient service, contributing to the overall success and reputation of 7-Eleven in the marketplace.

Qualifications and Skills

• 12th Pass Fresher
• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to work flexible shifts, including evenings and weekends.
• Well groomed.
• Reliable & honest.
• Multi-tasker.

Roles and Responsibilities

• Manage daily store operations effectively.
• Provide friendly and efficient customer service.
• Accurately handle POS transactions and cash handling tasks.
• Order and stock merchandise in alignment with store requirements.
• Ensure the store is kept clean, performing tasks such as floor cleaning, deep cleaning, toilet cleaning, and maintaining the guest area.
• Comply with all company SOPs and policies to maintain standards.

• Providing exceptional customer service through live chat, email, and phone support for online shoppers.
• Assisting customers with product inquiries, order placement, and tracking information.
• Resolving customer issues and complaints efficiently and professionally.
• Processing online orders accurately and ensuring timely dispatch.
• Maintaining product knowledge and staying updated on current promotions.
• Gathering customer feedback to help improve products and services.
• Collaborating with the e-commerce and operations teams to ensure a smooth customer journey.
• Managing customer returns and exchanges according to company policy.
• Contributing to a positive and supportive remote team environment.
• Identifying opportunities to upsell or cross-sell products based on customer needs.
• Ensuring all customer interactions adhere to company service standards.

• High school diploma or equivalent.
• Previous experience in customer service, retail, or a related field is preferred.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience.
• Proficiency in using computers and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive attitude and a strong commitment to customer satisfaction.
• Basic understanding of e-commerce operations is a plus.
• Experience within the **Mysuru, Karnataka, IN** retail landscape is advantageous but not essential due to the remote nature of the role.

Key Responsibilities:

Sales & Business Development

• Achieve monthly and quarterly sales targets as per brand goals.
• Identify opportunities to drive sales through client acquisition, upselling, and cross-selling.
• Track KPIs including conversion rate, ATV (average transaction value), and UPT (units per transaction).
• Support Store Manager in analyzing sales reports and strategizing action plans for improvement.

Client Experience & Relationship Management

• Deliver a world-class client experience aligned with luxury retail standards.
• Build and maintain long-term relationships with high-value and repeat clients.
• Manage clienteling activities — follow-ups, appointments, and personalized recommendations.
• Handle client escalations with professionalism and poise.

Team Management

• Motivate, coach, and support the sales team to achieve individual and store targets.
• Assist in training staff on brand storytelling, product knowledge, and service excellence.
• Ensure discipline, grooming, and adherence to brand protocols within the team.

Store Operations

• Oversee daily store operations including opening, closing, inventory, and visual merchandising.
• Maintain high standards of store hygiene, display, and ambience in line with brand guidelines.
• Coordinate with HO teams for stock replenishment, VM updates, and operational requirements.
• Ensure compliance with SOPs and company policies.

Visual Merchandising & Brand Presentation

• Work closely with the VM team to ensure displays reflect brand aesthetics.
• Ensure timely implementation of new collections, campaigns, and in-store experiences.

Reporting & Coordination

• Prepare and share daily/weekly MIS and performance reports.
• Collaborate with marketing, logistics, and CRM teams for seamless operations.

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people.

Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware;
we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success:

We are looking for a passionate and results-driven Assistant Store Manager to support the operations of the Le Creuset store. You will work closely with the Store Manager to ensure smooth day-to-day operations, deliver exceptional customer experiences & drive sales performance.

What’s on your Daily Menu?

• Support the Store Manager in leading and motivating the team to achieve sales targets.
• Oversee day-to-day store operations, including inventory management, cash handling, and visual merchandising.
• Deliver exceptional customer service and uphold the brand experience.
• Monitor KPIs and contribute to business growth.
• Maintain strong product knowledge and inspire customers.
• Manage staff scheduling, attendance, and performance evaluations.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Coordinate with warehouse and logistics teams to ensure smooth stock flow and replenishment.
• Ensure store displays are updated in line with seasonal changes, promotions, and new launches.
• Collaborate with marketing, finance, and operations teams to support business goals and store initiatives.

The Perfect Blend: Your ingredients for Success

Experience:

• A minimum of 2-3 years of experience in a luxury retail environment.
• Experience working with premium fashion/home wares products preferable.

Education/Qualifications:

• Bachelor’s degree.

Skills and Knowledge:

• Strong communication and upselling skills.
• Microsoft Word, Outlook and Excel skills to intermediate level.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is a colorful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

Ready to Stir Things Up?

Apply now and help us create exceptional experiences, one customer at a time.

Company Overview

Shubham K Mart Private Limited is a national hypermarket chain dedicated to offering a vast range of daily essentials, from groceries and FMCG products to general merchandise and fashion under one roof. Established in 2019 by Vijay Kumar Kankariya, the company is on a mission to deliver quality products at everyday low prices, elevating the customer experience. With rapid growth to 41 stores across three states, the company is poised to expand further, maintaining its commitment to serve communities nationwide.

Job Overview

We are seeking a Customer Service Associate for our Surat location. This full-time, entry-level position is well-suited to recent graduates or individuals with 0 to 1 year of experience in retail. The successful candidate will be responsible for providing excellent customer service, aiding in merchandise sales, and ensuring a pleasant shopping experience. As part of our team, you will be integral in upholding Shubham K-Mart's customer-first approach.

Qualifications and Skills

• Exceptional customer service skills with a strong focus on customer satisfaction and problem-solving abilities.
• Sound product knowledge that will enable you to offer accurate information and assist customers in making informed purchasing decisions.
• Basic computer skills to navigate retail software systems for efficient transaction processing and inventory checks.
• Basic math skills to handle cash-register transactions and provide accurate change quickly and efficiently.
• Excellent communication skills, both verbal and written, are necessary to effectively interact with customers and team members.
• The ability to work collaboratively as part of a team to achieve store goals and provide continuous support to other associates during peak times.
• Good time management skills with the capacity to handle multiple tasks and resolve customer issues promptly.
• Adaptability and a willingness to learn new systems and procedures that enhance store operations and customer service excellence.

Roles and Responsibilities

• Greet and assist customers, providing them with information on product features, pricing, and availability to enhance their shopping experience.
• Process sales transactions accurately and efficiently, handling payments and providing receipts while maintaining a positive checkout process.
• Maintain store cleanliness and hygiene standards, ensuring the shopping area is organized and products are properly displayed.
• Assist in inventory management tasks, including stock replenishment and product placement to ensure shelves are well-stocked at all times.
• Resolve customer inquiries and complaints professionally and escalate unresolved issues to management as needed.
• Support promotional activities and sales events, engaging customers and driving interest in featured products.
• Participate in regular training sessions to stay updated on new products, policies, and customer service strategies.
• Collaborate with colleagues to create a positive team environment and share information to improve customer interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat or other channels in a professional, empathetic, and timely manner.
• Provide accurate information about ICICI Lombard’s insurance products (motor, health, travel, home etc.), policy coverage, renewals, claims process, documentation and other processes.
• Assist customers with policy servicing — updating details, renewing policies, clarifying policy terms and conditions.
• Help customers through the claims process — explaining requirements, following up, clarifying delays or steps.
• Escalate unresolved or complex customer complaints or issues to senior team members or relevant departments.
• Maintain detailed, accurate records of customer interactions, transactions, feedback, complaints in CRM systems.
• Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction, quality of communication.
• Participate in training sessions to stay updated on product changes, internal policies, processes.
• Collaborate with teams like Claims, Underwriting, Sales or Operations to ensure customer issues are resolved and processes are improved.