71 Siebel Crm jobs in India
Customer Relationship
Posted today
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ At least 5-8 years of experience in a similar role, preferably in an IT or technical setting.
+ Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
+ Experience in handling client communication and negotiations.
+ Excellent in Japanese skills both translation and interpretation
+ Excellent problem-solving and analytical skills
+ Hands-on experience with cloud technologies, databases, or programming languages is a plus.
+ Experience with IT service management tools (e.g., Service Now, Jira).
**Preferred Technical and Professional Experience:**
+ Certifications in Japanese language proficiency JLPT N2 or above
+ Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
+ Experience in working with Japanese clients or in a multicultural team is preferred.
+ Ability to work independently and manage multiple tasks and deadlines.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Customer Relationship
Posted today
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ At least 5-8 years of experience in a similar role, preferably in an IT or technical setting.
+ Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
+ Experience in handling client communication and negotiations.
+ Excellent in Japanese skills both translation and interpretation
+ Excellent problem-solving and analytical skills
+ Hands-on experience with cloud technologies, databases, or programming languages is a plus.
+ Experience with IT service management tools (e.g., Service Now, Jira).
**Preferred Technical and Professional Experience:**
+ Certifications in Japanese language proficiency JLPT N2 or above
+ Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
+ Experience in working with Japanese clients or in a multicultural team is preferred.
+ Ability to work independently and manage multiple tasks and deadlines.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Customer relationship-Japanese
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Job Description
Customer relationship role at Kyndryl are project-based in all things - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
Job Qualifications
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Professional Experience**
+ At least 2-3 years of experience and preferably in an IT or technical setting.
+ Fluent in Japanese (JLPT N3 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
+ Experienced in handling client communication and negotiations.
+ Excellent in Japanese skills both translation and interpretation
+ Proven hands-on experience in SCRUM or Project Management.
+ Excellent problem-solving and analytical skills
+ Hands-on experience with cloud technologies, databases, or programming languages is a plus.
+ Experience with IT service management tools (e.g., Service Now, Jira).
**Preferred Professional Experience**
+ Certifications in Japanese language proficiency JLPT N2 or above
+ Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
+ Experience in working with Japanese clients or in a multicultural team is preferred.
+ Knowledge of Mainframe domain.
+ Ability to work independently and manage multiple tasks and deadlines.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Customer relationship-Japanese
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Job Description
Customer relationship role at Kyndryl are project-based in all things - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
Job Qualifications
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Professional Experience**
+ At least 2-3 years of experience and preferably in an IT or technical setting.
+ Fluent in Japanese (JLPT N3 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
+ Experienced in handling client communication and negotiations.
+ Excellent in Japanese skills both translation and interpretation
+ Proven hands-on experience in SCRUM or Project Management.
+ Excellent problem-solving and analytical skills
+ Hands-on experience with cloud technologies, databases, or programming languages is a plus.
+ Experience with IT service management tools (e.g., Service Now, Jira).
**Preferred Professional Experience**
+ Certifications in Japanese language proficiency JLPT N2 or above
+ Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
+ Experience in working with Japanese clients or in a multicultural team is preferred.
+ Knowledge of Mainframe domain.
+ Ability to work independently and manage multiple tasks and deadlines.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Customer Relationship Executive
Posted today
Job Viewed
Job Description
We are seeking an energetic and customer-focused Customer Relationship Executive (CRE) to join our dynamic team. The role involves maintaining strong relationships with existing clients, ensuring timely account recharges, assisting with cross-selling and up-selling of new products, and providing post-sales support to enhance customer satisfaction and retention.
Key Responsibilities
- Build and maintain relationships with existing customers to ensure high retention and satisfaction.
- Connect with clients regularly regarding account renewals, recharges, and usage updates.
- Identify and assist in cross-selling and up-selling opportunities for GreenAds Global’s messaging solutions (WhatsApp API, RCS, SMS, Voice).
- Handle customer queries promptly through calls, emails, or chat and ensure quick resolution.
- Maintain accurate customer data, recharge status in the CRM system.
- Coordinate with the sales and technical teams to ensure smooth service delivery.
- Educate customers about new features, pricing updates, and promotional offers.
- Contribute to customer satisfaction and revenue growth goals.
Qualifications & Skills
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in Customer Relationship Management / Tele-Sales / Inside Sales (experience in SaaS, CPaaS, or Telecom industry preferred).
- Strong communication skills in English (knowledge of Hindi and Tamil languages is an advantage).
- Ability to handle multiple client accounts with a positive and proactive attitude.
- Basic understanding of CRM tools and MS Office / Google Workspace.
- Organized, and team-player mindset
Customer Relationship Executive
Posted 6 days ago
Job Viewed
Job Description
dash and dot
Job role - CRM & Digital Executive
Location - Noida
Salary - 20,000-30,000/- Monthly
Role Specifics - Day in the Life
Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls and WhatsApp).
Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication.
Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
Must have skills:
1. 0-1 year of managing customer relationships.
2. Excellent verbal, written and interpersonal communication skills
3. Relevant knowledge of tools and techniques of digital marketing
Please mail your CV to
Customer Relationship Executive
Posted 6 days ago
Job Viewed
Job Description
About Tvisha Jewlz:
Tvisha Jewlz is a luxury fine jewellery house specializing in diamonds, polki, and jadau creations. With a focus on craftsmanship, innovation, and excellence, we are expanding our team to enhance our client experience and strengthen our internal coordination.
Role Overview:
We are seeking a proactive Customer Relations Executive to serve as the communication bridge between our sales, production, and clients . The ideal candidate will ensure smooth coordination from the time an order is placed until its completion and delivery, while maintaining exceptional client relationships through consistent updates and service.
Key Responsibilities:
Making sure all the leads of the clients after placing orders are met.
Ensuring your existing clients are satisfied through after-sales service.
Always ask them for true feedback.
Servicing the client after receiving the order till the time of collection of payment.
Resolve the queries and questions of all the clients.
Give or support the participants/clients about company products or services.
Acting as a point of contact for complaints and escalating issues to the concern.
Understand client queries and solve them in any manner.
Be The First To Know
About the latest Siebel crm Jobs in India !
Customer Relationship Executive
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities
- Build and maintain strong relationships with customers.
- Handle inquiries, coordinate orders, and provide after-sales support.
- Prepare and manage customer databases, reports, and trackers in Excel (advanced formulas, Pivot Tables, VLOOKUP, MIS reporting).
- Assist the sales team with MIS reports, sales data analysis, and follow-ups.
- Coordinate between clients and internal teams (sales, logistics, accounts) for smooth execution.
- Ensure timely responses to customer needs and resolve queries eff ectively.
- Support customer engagement initiatives and feedback collection.
Requirements
- Graduate in Business, Commerce, or related fi eld.
- Minimum 1–2 years of experience in customer relationship / sales coordination / back-office.
- Strong Excel skills (mandatory).
- Excellent communication and interpersonal skills.
- Good organizational and time management abilities.
- Team player with a problem-solving mindset.
- Freshers with fluency in English are preferred.
Salary Range: 2000 to 35000
Customer Relationship Executive
Posted 5 days ago
Job Viewed
Job Description
We are hiring a Customer Relationship Executive who will act as the primary point of contact for our clients. The role involves managing client communications, collecting documents, tracking service progress, and ensuring customer satisfaction for services such as GST, Income Tax, Company Registration, Loans, and Insurance .
Key ResponsibilitiesMaintain strong relationships with both existing and new clients through calls, WhatsApp, and emails.
Update clients regularly about the status of their services, filings, or documentation .
Collect required documents and information from clients for processing work.
Record all client interactions, updates, and notes in CRM .
Coordinate with the Accounts, Legal, and Sales Teams to ensure smooth service delivery.
Resolve client queries and escalate issues when required.
Follow up for renewals, pending payments, and feedback collection.
Maintain professionalism and represent the company positively in all interactions.
RequirementsRequired Qualifications & SkillsBachelor’s degree in any discipline (Commerce or Business preferred).
1–3 years of experience in Customer Service / CRM / Client Coordination .
Excellent communication skills in English and Hindi.
Good command over MS Excel, Email, and WhatsApp Business tools .
Familiarity with Zoho CRM or similar software will be an added advantage.
Strong multitasking ability and attention to detail.
Positive attitude and client-first approach.
Preferred SkillsPrior experience in Taxation, Accounting, or Business Consulting firms.
Understanding of basic GST, ITR, and Business Registration processes.
Ability to work with internal teams to resolve client issues quickly.
Benefits Flexible work options: Hybrid model Paid leaves: Annual leave, casual leave, festival leave Bonuses & incentives: Performance-based, annual, or project-based Professional development: Training, Paid seminars, skill courses, Growth Opportunities within the Organization Health & wellness: Health insurance / Medicaid coverage (as per requirement and T&C) Allowances: Travel, mobile, or internet allowance (as per requirement and T&C) Team culture: Friendly work environment, employee outings, monthly team lunch Growth opportunities: Fast-track career growth, exposure to diversified clients Other perks: Laptop/Desktop provided, festival gifts, Diwali bonus, etc.Customer Relationship Executive
Posted 10 days ago
Job Viewed
Job Description
We are seeking a proactive and customer-focused Customer Relationship Executive to build strong client relationships and drive business growth. The ideal candidate excels in communication, problem-solving, and delivering exceptional customer experiences while identifying opportunities to increase engagement and revenue.
Key Responsibilities 1. Customer Relationship ManagementBuild and maintain long-term, trust-based relationships with customers.
Understand customer needs, preferences, and challenges to provide personalized support.
Act as the primary point of contact for all customer interactions.
2. Account ManagementManage customer accounts to ensure satisfaction and retention.
Identify upselling and cross-selling opportunities to grow revenue.
Maintain regular follow-ups to strengthen engagement.
3. Customer Service ExcellenceHandle customer inquiries, feedback, and complaints promptly and professionally.
Ensure issues are resolved efficiently to maintain high satisfaction levels.
4. Sales & Business DevelopmentMeet or exceed assigned sales targets and performance metrics.
Identify new business opportunities and collaborate with the sales team to convert leads.
5. Data & ReportingMaintain accurate and updated customer records in CRM software .
Track and analyze customer interactions, sales activities, and performance metrics.
RequirementsRequired QualificationsEducation: Bachelor’s degree in Business, Marketing, or related field .
Experience: 1–3 years in Customer Service, Sales, or Account Management .
Technical Skills:
Proficiency in CRM software (e.g., Zoho CRM, Salesforce, HubSpot).
Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word).
Core SkillsExcellent communication, interpersonal, and negotiation skills.
Strong customer-centric approach and relationship management abilities.
Ability to analyze data and identify opportunities for growth.
Self-motivated, organized, and capable of working independently or in a team.
Adaptable to changing business priorities and deadlines.
BenefitsWhat We OfferCompetitive Salary with performance-based incentives.
Comprehensive Benefits , including health insurance and retirement plans.
Career Growth opportunities in a dynamic, fast-paced environment.
Collaborative Work Culture that values innovation and customer success.