639 Skilled Technicians jobs in Andhra Pradesh

Job Summary:

We are seeking a highly skilled and experienced Desktop Support Subject Matter Expert (SME) to join our IT team. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also mentoring junior staff, driving problem management, and ensuring global support efficiency.

Key Responsibilities:

• Expert Technical Support & Global Mentorship:
• Serve as the final point of escalation for all complex hardware, software, and networking issues that cannot be resolved by the Level 1 or Level 2 support teams.
• Provide expert guidance and technical support to L1 and L2 technicians globally, assisting them with complex cases and knowledge transfer.
• Diagnose and resolve intricate problems related to operating systems (Windows, macOS, Linux,Ios, Chrome OS and Android), desktop applications, peripheral devices, and remote access.
• Problem Management & Root Cause Analysis:
• Lead the problem management process, conducting in-depth root cause analysis to identify the underlying causes of recurring incidents.
• Develop and implement long-term solutions based on problem management analysis to prevent future issues and improve overall system stability.
• Collaborate with various IT teams (e.g., Network, Systems, inventory, Audio/ Video) to understand core technologies and formulate effective solutions.
• Reporting, Metrics & Queue Management:
• Create and maintain reports and dashboards of ticket trends, performance metrics, and key performance indicators (KPIs) to provide insights into support operations.
• Manage the deskside support queue, ensuring ticket hygiene, proper categorization, and accurate documentation.
• Monitor the support queue to ensure all tickets adhere to established Service Level Agreements (SLAs).
• Process Improvement & Quality Assurance:
• Lead the development and implementation of new technical standards, policies, and best practices for end-user computing.
• Perform regular quality checks to ensure that all support activities and ticket resolutions align with approved processes and client-specific requirements.
• Evaluate and optimize existing desktop support processes and workflows to enhance efficiency and end-user satisfaction.
• Communication and Stakeholder Management:
• Communicate effectively and efficiently with cross-functional teams to understand their core technologies and facilitate problem resolution.
• Communicate complex technical concepts to non-technical end-users and senior management in a clear and concise manner.
• Contribute to IT projects by providing expert input on desktop-related requirements, deployment strategies, and post-implementation support.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Minimum of 8+ years of experience in a desktop support or IT support role, with at least 2-3 years in a senior or lead capacity.
• Deep expertise in a wide range of operating systems, including Windows (10/11), macOS, Ios, Android, Chrome OS and familiarity with Linux.
• Proven experience in problem management and root cause analysis.
• Strong analytical skills with the ability to create meaningful reports and dashboards using tools like Power BI, Spreadsheet, PPT or similar.
• Extensive knowledge of hardware components, drivers, and peripherals.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
• Proven experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently, manage multiple priorities, and provide mentorship in a global team environment.

Preferred Skills and Certifications:

• ITIL Foundation or higher certification.
• Relevant industry certifications such as , Microsoft Certified: MCSA, Modern Desktop Administrator.
• Experience with scripting and automation (e.g., PowerShell,).
• Knowledge of cloud technologies (e.g., Azure AD, Office 365, Google Workspace).
• Experience in a large-scale, enterprise-level IT environment.

Job Summary:

We are seeking a highly skilled and experienced Desktop Support Subject Matter Expert (SME) to join our IT team. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also mentoring junior staff, driving problem management, and ensuring global support efficiency.

Key Responsibilities:

• Expert Technical Support & Global Mentorship:
• Serve as the final point of escalation for all complex hardware, software, and networking issues that cannot be resolved by the Level 1 or Level 2 support teams.
• Provide expert guidance and technical support to L1 and L2 technicians globally , assisting them with complex cases and knowledge transfer.
• Diagnose and resolve intricate problems related to operating systems (Windows, macOS, Linux,Ios, Chrome OS and Android), desktop applications, peripheral devices, and remote access.
• Problem Management & Root Cause Analysis:
• Lead the problem management process , conducting in-depth root cause analysis to identify the underlying causes of recurring incidents.
• Develop and implement long-term solutions based on problem management analysis to prevent future issues and improve overall system stability.
• Collaborate with various IT teams (e.g., Network, Systems, inventory, Audio/ Video) to understand core technologies and formulate effective solutions.
• Reporting, Metrics & Queue Management:
• Create and maintain reports and dashboards of ticket trends, performance metrics, and key performance indicators (KPIs) to provide insights into support operations.
• Manage the deskside support queue , ensuring ticket hygiene, proper categorization, and accurate documentation.
• Monitor the support queue to ensure all tickets adhere to established Service Level Agreements (SLAs).
• Process Improvement & Quality Assurance:
• Lead the development and implementation of new technical standards, policies, and best practices for end-user computing.
• Perform regular quality checks to ensure that all support activities and ticket resolutions align with approved processes and client-specific requirements.
• Evaluate and optimize existing desktop support processes and workflows to enhance efficiency and end-user satisfaction.
• Communication and Stakeholder Management:
• Communicate effectively and efficiently with cross-functional teams to understand their core technologies and facilitate problem resolution.
• Communicate complex technical concepts to non-technical end-users and senior management in a clear and concise manner.
• Contribute to IT projects by providing expert input on desktop-related requirements, deployment strategies, and post-implementation support.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Minimum of 8+ years of experience in a desktop support or IT support role, with at least 2-3 years in a senior or lead capacity.
• Deep expertise in a wide range of operating systems, including Windows (10/11), macOS, Ios, Android, Chrome OS and familiarity with Linux.
• Proven experience in problem management and root cause analysis.
• Strong analytical skills with the ability to create meaningful reports and dashboards using tools like Power BI, Spreadsheet, PPT or similar.
• Extensive knowledge of hardware components, drivers, and peripherals.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
• Proven experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently, manage multiple priorities, and provide mentorship in a global team environment.

Preferred Skills and Certifications:

• ITIL Foundation or higher certification.
• Relevant industry certifications such as , Microsoft Certified: MCSA, Modern Desktop Administrator.
• Experience with scripting and automation (e.g., PowerShell,).
• Knowledge of cloud technologies (e.g., Azure AD, Office 365, Google Workspace).
• Experience in a large-scale, enterprise-level IT environment.

Job Summary:

We are seeking a highly skilled and experienced Desktop Support Subject Matter Expert (SME) to join our IT team. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also mentoring junior staff, driving problem management, and ensuring global support efficiency.

Key Responsibilities:

Required Skills and Qualifications:

Preferred Skills and Certifications:

Job Summary:

We are seeking a highly skilled and experienced Desktop Support Subject Matter Expert (SME) to join our IT team. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also mentoring junior staff, driving problem management, and ensuring global support efficiency.

Key Responsibilities:

• Expert Technical Support & Global Mentorship:
• Serve as the final point of escalation for all complex hardware, software, and networking issues that cannot be resolved by the Level 1 or Level 2 support teams.
• Provide expert guidance and technical support to L1 and L2 technicians globally , assisting them with complex cases and knowledge transfer.
• Diagnose and resolve intricate problems related to operating systems (Windows, macOS, Linux,Ios, Chrome OS and Android), desktop applications, peripheral devices, and remote access.
• Problem Management & Root Cause Analysis:
• Lead the problem management process , conducting in-depth root cause analysis to identify the underlying causes of recurring incidents.
• Develop and implement long-term solutions based on problem management analysis to prevent future issues and improve overall system stability.
• Collaborate with various IT teams (e.g., Network, Systems, inventory, Audio/ Video) to understand core technologies and formulate effective solutions.
• Reporting, Metrics & Queue Management:
• Create and maintain reports and dashboards of ticket trends, performance metrics, and key performance indicators (KPIs) to provide insights into support operations.
• Manage the deskside support queue , ensuring ticket hygiene, proper categorization, and accurate documentation.
• Monitor the support queue to ensure all tickets adhere to established Service Level Agreements (SLAs).
• Process Improvement & Quality Assurance:
• Lead the development and implementation of new technical standards, policies, and best practices for end-user computing.
• Perform regular quality checks to ensure that all support activities and ticket resolutions align with approved processes and client-specific requirements.
• Evaluate and optimize existing desktop support processes and workflows to enhance efficiency and end-user satisfaction.
• Communication and Stakeholder Management:
• Communicate effectively and efficiently with cross-functional teams to understand their core technologies and facilitate problem resolution.
• Communicate complex technical concepts to non-technical end-users and senior management in a clear and concise manner.
• Contribute to IT projects by providing expert input on desktop-related requirements, deployment strategies, and post-implementation support.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Minimum of 8+ years of experience in a desktop support or IT support role, with at least 2-3 years in a senior or lead capacity.
• Deep expertise in a wide range of operating systems, including Windows (10/11), macOS, Ios, Android, Chrome OS and familiarity with Linux.
• Proven experience in problem management and root cause analysis.
• Strong analytical skills with the ability to create meaningful reports and dashboards using tools like Power BI, Spreadsheet, PPT or similar.
• Extensive knowledge of hardware components, drivers, and peripherals.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
• Proven experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently, manage multiple priorities, and provide mentorship in a global team environment.

Preferred Skills and Certifications:

• ITIL Foundation or higher certification.
• Relevant industry certifications such as , Microsoft Certified: MCSA, Modern Desktop Administrator.
• Experience with scripting and automation (e.g., PowerShell,).
• Knowledge of cloud technologies (e.g., Azure AD, Office 365, Google Workspace).
• Experience in a large-scale, enterprise-level IT environment.

• Install, maintain, and repair equipment and systems at customer sites.
• Diagnose and troubleshoot technical issues to identify root causes.
• Perform preventive maintenance to ensure optimal equipment performance.
• Respond to service requests and emergency calls in a timely manner.
• Provide technical support and guidance to customers.
• Document all service activities, including repairs, maintenance, and parts used.
• Adhere to all safety regulations and company procedures.
• Manage inventory of parts and tools required for service calls.
• Provide feedback to the engineering team on product performance and potential improvements.
• Ensure customer satisfaction through professional and efficient service delivery.
• Maintain a clean and organized service vehicle.
• Complete all required service reports accurately and submit them on time.

• High school diploma or equivalent; technical certifications or associate's degree in a relevant field are preferred.
• Proven experience as a Field Service Technician or in a similar technical role.
• Strong understanding of mechanical, electrical, and electronic systems.
• Excellent diagnostic and problem-solving skills.
• Ability to read and interpret technical manuals and schematics.
• Good customer service and communication skills.
• Proficiency in using hand and power tools.
• Valid driver's license and a clean driving record.
• Ability to work flexible hours and travel as required.
• Physical ability to lift heavy equipment and work in various environmental conditions.

• Install, maintain, and repair HVAC systems, including furnaces, air conditioners, heat pumps, and ventilation units.
• Diagnose and troubleshoot technical issues with HVAC equipment.
• Perform routine preventive maintenance to ensure optimal system performance.
• Respond promptly to service calls and customer requests.
• Educate customers on system operation, maintenance, and proper usage.
• Ensure all installations and repairs are completed according to industry standards and safety regulations.
• Maintain accurate service records and report on work performed.
• Identify opportunities for system upgrades or replacements.
• Adhere to all company safety policies and procedures.
• Manage service vehicle inventory and ensure it is adequately stocked.

• High school diploma or equivalent; completion of a vocational training program in HVAC or a related field is preferred.
• Minimum of 3 years of experience as an HVAC technician.
• Strong knowledge of HVAC systems, refrigeration cycles, electrical components, and control systems.
• Proficiency in using diagnostic tools and testing equipment.
• Excellent troubleshooting and problem-solving skills.
• Valid driver's license with a clean driving record.
• Ability to work flexible hours, including occasional evenings and weekends.
• Strong customer service and communication skills.
• Physical stamina to work in various environmental conditions and lift heavy equipment.
• Certification from relevant trade bodies is a plus.

• Install, configure, and test equipment and systems at customer locations according to specifications.
• Diagnose and resolve technical issues related to installations and equipment malfunctions.
• Perform routine maintenance and repair services on existing installations.
• Ensure all work is completed safely and adheres to company standards and industry best practices.
• Provide clear and concise technical support and guidance to customers during and after installation.
• Maintain accurate records of all service calls, including work performed, parts used, and time spent.
• Manage inventory of tools, equipment, and spare parts, ensuring they are in good working order.
• Adhere to strict safety protocols and conduct site assessments to identify potential hazards.
• Collaborate with the support team to escalate complex issues and share knowledge.
• Uphold a professional image and represent the company positively to clients.

• High school diploma or equivalent; technical certifications in a relevant field are highly desirable.
• Proven experience as an Installation Technician, Field Service Technician, or in a similar role.
• Strong mechanical and electrical aptitude, with the ability to understand technical schematics and manuals.
• Proficiency in using hand and power tools relevant to installation and maintenance.
• Excellent troubleshooting and problem-solving skills.
• Good communication and interpersonal skills, with the ability to interact effectively with customers.
• Ability to work independently, manage time efficiently, and travel to various client sites.
• Physical ability to lift heavy equipment and work in various environmental conditions.
• Valid driver's license and a clean driving record.
• Commitment to safety and quality workmanship.

• Install, commission, and configure industrial machinery according to specifications and blueprints.
• Perform routine maintenance, inspections, and preventive servicing on a variety of equipment.
• Diagnose and repair mechanical, electrical, and hydraulic issues promptly and efficiently.
• Respond to service calls and provide on-site technical support to customers.
• Troubleshoot complex machinery problems and implement effective solutions.
• Conduct performance testing and calibration of installed equipment.
• Maintain detailed service records, including work performed, parts used, and time spent.
• Order and manage spare parts inventory for service vehicles and on-site repairs.
• Provide technical training and guidance to customer operators and maintenance staff.
• Ensure compliance with safety regulations and company protocols during all service activities.
• Read and interpret technical manuals, schematics, and diagnostic reports.
• Collaborate with the engineering and sales departments to resolve technical challenges.
• Contribute to the continuous improvement of service procedures and documentation.
• Adhere to strict quality control standards in all maintenance and repair tasks.
• Travel to various customer locations within the assigned region, requiring overnight stays occasionally.
• Manage on-site service projects effectively, ensuring timely completion and customer satisfaction.
• Prepare service reports and submit them promptly to the service manager.
• Identify opportunities for upgrades or additional services based on customer needs.
• Maintain a clean and organized workspace, including tools and service vehicle.
• Uphold the company's reputation for reliability and technical expertise.

• Proven experience as a Field Service Technician or in a similar mechanical/electrical repair role.
• Strong understanding of industrial machinery, hydraulics, pneumatics, and electrical systems.
• Proficiency in reading technical diagrams, schematics, and blueprints.
• Excellent diagnostic and troubleshooting skills.
• Ability to work independently and manage time effectively.
• Strong communication and customer service skills.
• Valid driver's license and a clean driving record.
• Willingness to travel extensively and work flexible hours.
• Technical certifications or an associate's degree in a relevant field are highly desirable.
• Experience with specific types of industrial machinery relevant to our client's products is a plus.