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We're Hiring! Social Media Expert - Brand Management at Stellarserve Business Solution Pvt. Ltd.

Position: Social Media Expert - Brand Management

Industry: Cruise Booking, Travel Booking, Airline Booking, Hotel Booking

Location: Stellar Okas 1425, Sector 142, Noida

CTC: 3 - 4 LPA

Are you a digital-savvy storyteller with a flair for branding and a passion for the travel industry? ️

Join Stellarserve Business Solution Pvt. Ltd. as a Social Media Expert and lead our brand's online presence across platforms in the exciting worlds of cruise bookings, airline travel, and hotel reservations.

Key Responsibilities:

• Develop and manage social media strategies that align with brand goals and industry trends.
• Create, schedule, and publish engaging content across Instagram, Facebook, X, LinkedIn, and more.
• Strengthen brand identity and consistency through visual storytelling and copy.
• Collaborate with content writers, designers, and the marketing team to deliver cohesive campaigns.
• Analyze insights, monitor performance, and optimize content based on engagement and reach.
• Stay ahead of trends in the travel and booking industries to keep content fresh and relevant.
• Manage community interactions, respond to followers, and build brand loyalty.

Requirements:

• Bachelor's degree in Marketing, Communications, Media, or related field.
• 1+ years of experience in social media or digital marketing (freshers with strong portfolios are welcome).
• Prior experience handling social media for U.S.-based travel or hospitality brands is a strong advantage.
• Deep understanding of major social media platforms, trends, and content formats.
• Creativity, strong visual sense, and storytelling ability.
• Basic knowledge of analytics tools (Meta Insights, Google Analytics, etc.).
• Comfortable working night shifts and in a fast-paced environment.

Note:

Stellarserve is partnered with KTC Logistics Company LLC , operating across the transportation, logistics, and travel booking industries.

If you're passionate about travel, branding, and digital engagement , and ready to shape how the world sees us online - we want to hear from you!

Apply now and join our journey to make travel booking smarter, faster, and more inspiring.

Location: Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones

Employment: Full-time

Reports to: Directors

Works closely with: Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA

About Us

JOAN Digitech is a fast-moving, boutique digital agency operating across the UK, US and India. We help e‑commerce brands unlock growth through sharp strategy and exceptional execution in SEO, PPC, content and web. We’re a small, ambitious team that values ownership, clarity and outcomes.

Role Overview

We’re hiring a Digital Strategy Lead to own cross‑channel strategy (SEO, PPC, Web) for e‑commerce clients, lead client conversations end‑to‑end, and set direction for our specialist teams. You’ll translate business goals into clear strategies and defend them with data; orchestrate delivery with the Delivery Manager; and ensure our work lands on time, to spec, and with measurable impact. This role suits an entrepreneurial self‑starter with faultless English communication, who can think strategically and operate hands‑on in a fast‑paced startup environment.

What You’ll DoStrategy & Direction

• Own the integrated growth strategy across SEO, PPC and Web for a portfolio of e‑commerce clients.
• Turn commercial goals into channel roadmaps, quarterly OKRs and test‑and‑learn plans.
• Define information architecture, CRO hypotheses, landing page briefs and content frameworks.
• Establish measurement plans, attribution approach and incrementality testing where applicable.

Client Leadership

• Lead discovery, strategy presentations, QBRs and weekly/bi‑weekly work‑in‑progress calls.
• Present and defend recommendations with clear narratives and evidence; manage objections.
• Build trusted relationships with senior client stakeholders; surface opportunities and risks early.

Planning, Delivery & Governance

• Convert strategies into clear scopes, milestones and briefs; ensure Delivery Manager has what they need to plan sprints and resourcing.
• Set quality bars and acceptance criteria for deliverables (SEO audits, ad builds, landing pages, dev tickets, dashboards).
• Maintain a risk log; proactively unblock delivery and escalate where needed.

Team Leadership (Matrix)

• Provide day‑to‑day strategic guidance to SEO, PPC and Web specialists; review and sign off key outputs.
• Coach teams on decision‑making, prioritisation and data storytelling; contribute to playbooks and templates.
• Foster a culture of accountability, speed and high craftsmanship.

Performance, Analytics & Insight

• Own KPI frameworks (revenue/ROAS, CPA, MER, CVR, AOV, LTV, organic sessions/visibility, tech health).
• Direct analytics setup (GA4, GTM), product feed hygiene, conversion tracking and event taxonomy.
• Build concise, insight‑led reporting; translate data into decisions and next actions.

Growth & Commercials

• Identify expansion opportunities (new channels, CRO, feed optimisation, internationalisation).
• Support proposals, pitches and forecasting for new business and upsell.

What You’ll BringMust‑Have Experience

• 7+ years in digital performance roles spanning SEO, PPC and Web/CRO , with at least 3 years in a client‑facing strategy lead/lead consultant capacity for e‑commerce brands.
• Proven ownership of multi‑channel roadmaps delivering measurable revenue growth.
• Hands‑on credibility: comfortable reviewing SEO technical audits, building/QAing paid campaigns, and shaping web backlogs with developers.

Technical Fluency

• SEO: Technical audits (CWV, rendering, crawl/indexation, schema), content strategy, internal linking, international SEO.
• PPC/Paid Social: Google Ads, Microsoft Ads, Meta, LinkedIn/TikTok (as relevant), feed management, audiences, creative testing, budgeting and pacing.
• Web/CRO: Shopify/WordPress familiarity, UX heuristics, experimentation, landing page briefs, basic HTML/CSS/JS literacy helpful.
• Analytics: GA4, GTM, Looker Studio; comfort with attribution concepts and testing.

Communication & Ways of Working

• Faultless English written and spoken; concise storytelling and deck craft.
• Exceptionally organised; able to run multiple accounts across time zones without dropping balls.
• Startup mindset: ownership, bias to action, comfortable with ambiguity and context‑switching.

Location & Hours

• Bengaluru (Bangalore) preferred. Remote within India considered.
• Willingness to align hours for regular overlap with UK (GMT/BST) and US (ET/PT) clients.

Nice to Have

• Experience with international rollouts, multi‑store/multi‑language SEO.
• Familiarity with ecommerce platforms (e.g., Shopify, Wix, WooCommerce), product schema, and PMax best practices.
• Experience shaping QA standards and delivery playbooks in an agency.
• Public speaking or thought leadership (webinars, blogs, events).

What We Offer

• Competitive compensation with performance incentives.
• Remote‑friendly, flexible working with a trusting, outcomes‑first culture.
• Direct impact: shape how a growing agency delivers strategy and performance.
• Professional development budget; exposure to UK/US e‑commerce brands.
• Laptop and essential work tool reimbursements where applicable.

How to Apply

Send your CV and a short note/cover letter to (subject: Digital Strategy Lead – Your Name ), including:

• 2–3 concise case studies showing cross‑channel impact (problem → strategy → actions → outcomes).
• A sample deck or reporting snapshot that demonstrates your storytelling and rigour.
• Availability and location.

JOAN Digital is an equal opportunity employer and does not discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications and ability to perform the role.

Location: Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones
Employment: Full-time
Reports to: Directors
Works closely with: Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA

About Us

JOAN Digitech is a fast-moving, boutique digital agency operating across the UK, US and India. We help e‑commerce brands unlock growth through sharp strategy and exceptional execution in SEO, PPC, content and web. We’re a small, ambitious team that values ownership, clarity and outcomes.

Role Overview

We’re hiring a Digital Strategy Lead to own cross‑channel strategy (SEO, PPC, Web) for e‑commerce clients, lead client conversations end‑to‑end, and set direction for our specialist teams. You’ll translate business goals into clear strategies and defend them with data; orchestrate delivery with the Delivery Manager; and ensure our work lands on time, to spec, and with measurable impact. This role suits an entrepreneurial self‑starter with faultless English communication, who can think strategically and operate hands‑on in a fast‑paced startup environment.

What You’ll DoStrategy & Direction Own the integrated growth strategy across SEO, PPC and Web for a portfolio of e‑commerce clients.
Turn commercial goals into channel roadmaps, quarterly OKRs and test‑and‑learn plans.
Define information architecture, CRO hypotheses, landing page briefs and content frameworks.
Establish measurement plans, attribution approach and incrementality testing where applicable.

Client Leadership Lead discovery, strategy presentations, QBRs and weekly/bi‑weekly work‑in‑progress calls.
Present and defend recommendations with clear narratives and evidence; manage objections.
Build trusted relationships with senior client stakeholders; surface opportunities and risks early.

Planning, Delivery & Governance Convert strategies into clear scopes, milestones and briefs; ensure Delivery Manager has what they need to plan sprints and resourcing.
Set quality bars and acceptance criteria for deliverables (SEO audits, ad builds, landing pages, dev tickets, dashboards).
Maintain a risk log; proactively unblock delivery and escalate where needed.

Team Leadership (Matrix) Provide day‑to‑day strategic guidance to SEO, PPC and Web specialists; review and sign off key outputs.
Coach teams on decision‑making, prioritisation and data storytelling; contribute to playbooks and templates.
Foster a culture of accountability, speed and high craftsmanship.

Performance, Analytics & Insight Own KPI frameworks (revenue/ROAS, CPA, MER, CVR, AOV, LTV, organic sessions/visibility, tech health).
Direct analytics setup (GA4, GTM), product feed hygiene, conversion tracking and event taxonomy.
Build concise, insight‑led reporting; translate data into decisions and next actions.

Growth & Commercials Identify expansion opportunities (new channels, CRO, feed optimisation, internationalisation).
Support proposals, pitches and forecasting for new business and upsell.

What You’ll BringMust‑Have Experience 7+ years in digital performance roles spanning SEO, PPC and Web/CRO , with at least 3 years in a client‑facing strategy lead/lead consultant capacity for e‑commerce brands.
Proven ownership of multi‑channel roadmaps delivering measurable revenue growth.
Hands‑on credibility: comfortable reviewing SEO technical audits, building/QAing paid campaigns, and shaping web backlogs with developers.

Technical Fluency SEO: Technical audits (CWV, rendering, crawl/indexation, schema), content strategy, internal linking, international SEO.
PPC/Paid Social: Google Ads, Microsoft Ads, Meta, LinkedIn/TikTok (as relevant), feed management, audiences, creative testing, budgeting and pacing.
Web/CRO: Shopify/WordPress familiarity, UX heuristics, experimentation, landing page briefs, basic HTML/CSS/JS literacy helpful.
Analytics: GA4, GTM, Looker Studio; comfort with attribution concepts and testing.

Communication & Ways of Working Faultless English written and spoken; concise storytelling and deck craft.
Exceptionally organised; able to run multiple accounts across time zones without dropping balls.
Startup mindset: ownership, bias to action, comfortable with ambiguity and context‑switching.

Location & Hours Bengaluru (Bangalore) preferred. Remote within India considered.
Willingness to align hours for regular overlap with UK (GMT/BST) and US (ET/PT) clients.

Nice to Have Experience with international rollouts, multi‑store/multi‑language SEO.
Familiarity with ecommerce platforms (e.g., Shopify, Wix, WooCommerce), product schema, and PMax best practices.
Experience shaping QA standards and delivery playbooks in an agency.
Public speaking or thought leadership (webinars, blogs, events).

What We Offer Competitive compensation with performance incentives.
Remote‑friendly, flexible working with a trusting, outcomes‑first culture.
Direct impact: shape how a growing agency delivers strategy and performance.
Professional development budget; exposure to UK/US e‑commerce brands.
Laptop and essential work tool reimbursements where applicable.

How to Apply Send your CV and a short note/cover letter to (subject: Digital Strategy Lead – Your Name ), including:
2–3 concise case studies showing cross‑channel impact (problem → strategy → actions → outcomes).
A sample deck or reporting snapshot that demonstrates your storytelling and rigour.
Availability and location.

JOAN Digital is an equal opportunity employer and does not discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications and ability to perform the role.

Location: Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones

Employment: Full-time

Reports to: Directors

Works closely with: Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA

About Us

JOAN Digitech is a fast-moving, boutique digital agency operating across the UK, US and India. We help e‑commerce brands unlock growth through sharp strategy and exceptional execution in SEO, PPC, content and web. We’re a small, ambitious team that values ownership, clarity and outcomes.

Role Overview

We’re hiring a Digital Strategy Lead to own cross‑channel strategy (SEO, PPC, Web) for e‑commerce clients, lead client conversations end‑to‑end, and set direction for our specialist teams. You’ll translate business goals into clear strategies and defend them with data; orchestrate delivery with the Delivery Manager; and ensure our work lands on time, to spec, and with measurable impact. This role suits an entrepreneurial self‑starter with faultless English communication, who can think strategically and operate hands‑on in a fast‑paced startup environment.

What You’ll DoStrategy & Direction

• Own the integrated growth strategy across SEO, PPC and Web for a portfolio of e‑commerce clients.
• Turn commercial goals into channel roadmaps, quarterly OKRs and test‑and‑learn plans.
• Define information architecture, CRO hypotheses, landing page briefs and content frameworks.
• Establish measurement plans, attribution approach and incrementality testing where applicable.

Client Leadership

• Lead discovery, strategy presentations, QBRs and weekly/bi‑weekly work‑in‑progress calls.
• Present and defend recommendations with clear narratives and evidence; manage objections.
• Build trusted relationships with senior client stakeholders; surface opportunities and risks early.

Planning, Delivery & Governance

• Convert strategies into clear scopes, milestones and briefs; ensure Delivery Manager has what they need to plan sprints and resourcing.
• Set quality bars and acceptance criteria for deliverables (SEO audits, ad builds, landing pages, dev tickets, dashboards).
• Maintain a risk log; proactively unblock delivery and escalate where needed.

Team Leadership (Matrix)

• Provide day‑to‑day strategic guidance to SEO, PPC and Web specialists; review and sign off key outputs.
• Coach teams on decision‑making, prioritisation and data storytelling; contribute to playbooks and templates.
• Foster a culture of accountability, speed and high craftsmanship.

Performance, Analytics & Insight

• Own KPI frameworks (revenue/ROAS, CPA, MER, CVR, AOV, LTV, organic sessions/visibility, tech health).
• Direct analytics setup (GA4, GTM), product feed hygiene, conversion tracking and event taxonomy.
• Build concise, insight‑led reporting; translate data into decisions and next actions.

Growth & Commercials

• Identify expansion opportunities (new channels, CRO, feed optimisation, internationalisation).
• Support proposals, pitches and forecasting for new business and upsell.

What You’ll BringMust‑Have Experience

• 7+ years in digital performance roles spanning SEO, PPC and Web/CRO , with at least 3 years in a client‑facing strategy lead/lead consultant capacity for e‑commerce brands.
• Proven ownership of multi‑channel roadmaps delivering measurable revenue growth.
• Hands‑on credibility: comfortable reviewing SEO technical audits, building/QAing paid campaigns, and shaping web backlogs with developers.

Technical Fluency

• SEO: Technical audits (CWV, rendering, crawl/indexation, schema), content strategy, internal linking, international SEO.
• PPC/Paid Social: Google Ads, Microsoft Ads, Meta, LinkedIn/TikTok (as relevant), feed management, audiences, creative testing, budgeting and pacing.
• Web/CRO: Shopify/WordPress familiarity, UX heuristics, experimentation, landing page briefs, basic HTML/CSS/JS literacy helpful.
• Analytics: GA4, GTM, Looker Studio; comfort with attribution concepts and testing.

Communication & Ways of Working

• Faultless English written and spoken; concise storytelling and deck craft.
• Exceptionally organised; able to run multiple accounts across time zones without dropping balls.
• Startup mindset: ownership, bias to action, comfortable with ambiguity and context‑switching.

Location & Hours

• Bengaluru (Bangalore) preferred. Remote within India considered.
• Willingness to align hours for regular overlap with UK (GMT/BST) and US (ET/PT) clients.

Nice to Have

• Experience with international rollouts, multi‑store/multi‑language SEO.
• Familiarity with ecommerce platforms (e.g., Shopify, Wix, WooCommerce), product schema, and PMax best practices.
• Experience shaping QA standards and delivery playbooks in an agency.
• Public speaking or thought leadership (webinars, blogs, events).

What We Offer

• Competitive compensation with performance incentives.
• Remote‑friendly, flexible working with a trusting, outcomes‑first culture.
• Direct impact: shape how a growing agency delivers strategy and performance.
• Professional development budget; exposure to UK/US e‑commerce brands.
• Laptop and essential work tool reimbursements where applicable.

How to Apply

Send your CV and a short note/cover letter to (subject: Digital Strategy Lead – Your Name ), including:

• 2–3 concise case studies showing cross‑channel impact (problem → strategy → actions → outcomes).
• A sample deck or reporting snapshot that demonstrates your storytelling and rigour.
• Availability and location.

JOAN Digital is an equal opportunity employer and does not discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications and ability to perform the role.

Description

:

Mission & Responsibilities

Participate in producing best business outcomes and effective, innovative media plans for global clients

Suggest strategy based on solid insights

Provide support to local markets on global clients as required

Contribute to new business pitches

Coordinate colleagues in strategy roles within local markets to support successful global pitch assignments

Previous Experience & Industry Background

2+ years experience in strategic planning

Media, Brand, Consultancy

Qualifications & Languages:

Bachelor’s or Master’s degree in Business, Marketing or Advertising

Languages: English (Fluent)

Soft skills & Competencies

Strategy

Storytelling

Strategic communications planning

Media and media planning

Communication skills

Written & presentation skills

Collaborative

Ability to distil information & complex research findings

Listen to client needs

Delivery oriented

Doer

Strategic thinker

Technical Skills

Office software

#LI-RB1

Contract Type :

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Minimum Education or Certification: Bachelor's Degree related to IT (MBA preferred)

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to Digital Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.

Experience: 5+ years of corporate experience with 3+ years as a Business Analyst

Key Responsibilities:

Manage the BA approach; communicating, driving and managing the business analysis effort for the portfolio/program throughout all phases of the project lifecycle

Experience in SQL and Data Analytics

Able to link technical solutions with business strategy when working with business partners.

Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.

Must have experience as BA in Application development and Implementation projects.

Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.

Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.

Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.

Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs

Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory, or facilitating services for the use of others to achieve results.

Not Recommended if Bulk exp in Mainframe/Networking/Infrastructure/ Support/Transition BA only

Key Skills:

Extensive experience in corporate IT experience with IT BA Experience.

Experience in data visualizations and reporting for easy consumptions of all the stakeholders

Knowledge of Business Analysis techniques and tools.

Understanding of systems engineering concepts and data/process analysis and modelling.

Create functional specifications document, user stories, BRDs and quality assurance plan to ensure smooth workflow

Work closely with the Product Owner to manage the product backlog, and own the backlog grooming process

Opinions valued by business interface and plays a prominent role in business partner meetings

Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions

Able to act as a focal point for a specialized area (technical or business); able to lead teams while managing multiple competing priorities

Demonstrates a concern and aptitude for considering the user's perspective in IT development. and has a deep understanding of user aspects of interactive systems

Has a comprehensive understanding of business process improvement, benefit and risk management

Has a comprehensive knowledge of the technical specialism of IT Business Analysis. Takes a systematic and analytical approach to problem solving and pays close attention to detail

Ability to take a systematic and analytical approach to problem solving and pay close attention to detail

Agile project experience

Agile certifications preferred (not mandatory)

Experience analyzing the alignment between business requirements and system capabilities

Strong interpersonal and influencing skills

Impeccable English proficiency for leading discussions with seniors & stakeholders abroad

Location: Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones

Employment: Full-time

Reports to: Directors

Works closely with: Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA

About Us

JOAN Digitech is a fast-moving, boutique digital agency operating across the UK, US and India. We help e‑commerce brands unlock growth through sharp strategy and exceptional execution in SEO, PPC, content and web. We’re a small, ambitious team that values ownership, clarity and outcomes.

Role Overview

We’re hiring a Digital Strategy Lead to own cross‑channel strategy (SEO, PPC, Web) for e‑commerce clients, lead client conversations end‑to‑end, and set direction for our specialist teams. You’ll translate business goals into clear strategies and defend them with data; orchestrate delivery with the Delivery Manager; and ensure our work lands on time, to spec, and with measurable impact. This role suits an entrepreneurial self‑starter with faultless English communication, who can think strategically and operate hands‑on in a fast‑paced startup environment.

What You’ll DoStrategy & Direction

• Own the integrated growth strategy across SEO, PPC and Web for a portfolio of e‑commerce clients.
• Turn commercial goals into channel roadmaps, quarterly OKRs and test‑and‑learn plans.
• Define information architecture, CRO hypotheses, landing page briefs and content frameworks.
• Establish measurement plans, attribution approach and incrementality testing where applicable.

Client Leadership

• Lead discovery, strategy presentations, QBRs and weekly/bi‑weekly work‑in‑progress calls.
• Present and defend recommendations with clear narratives and evidence; manage objections.
• Build trusted relationships with senior client stakeholders; surface opportunities and risks early.

Planning, Delivery & Governance

• Convert strategies into clear scopes, milestones and briefs; ensure Delivery Manager has what they need to plan sprints and resourcing.
• Set quality bars and acceptance criteria for deliverables (SEO audits, ad builds, landing pages, dev tickets, dashboards).
• Maintain a risk log; proactively unblock delivery and escalate where needed.

Team Leadership (Matrix)

• Provide day‑to‑day strategic guidance to SEO, PPC and Web specialists; review and sign off key outputs.
• Coach teams on decision‑making, prioritisation and data storytelling; contribute to playbooks and templates.
• Foster a culture of accountability, speed and high craftsmanship.

Performance, Analytics & Insight

• Own KPI frameworks (revenue/ROAS, CPA, MER, CVR, AOV, LTV, organic sessions/visibility, tech health).
• Direct analytics setup (GA4, GTM), product feed hygiene, conversion tracking and event taxonomy.
• Build concise, insight‑led reporting; translate data into decisions and next actions.

Growth & Commercials

• Identify expansion opportunities (new channels, CRO, feed optimisation, internationalisation).
• Support proposals, pitches and forecasting for new business and upsell.

What You’ll BringMust‑Have Experience

• 7+ years in digital performance roles spanning SEO, PPC and Web/CRO , with at least 3 years in a client‑facing strategy lead/lead consultant capacity for e‑commerce brands.
• Proven ownership of multi‑channel roadmaps delivering measurable revenue growth.
• Hands‑on credibility: comfortable reviewing SEO technical audits, building/QAing paid campaigns, and shaping web backlogs with developers.

Technical Fluency

• SEO: Technical audits (CWV, rendering, crawl/indexation, schema), content strategy, internal linking, international SEO.
• PPC/Paid Social: Google Ads, Microsoft Ads, Meta, /TikTok (as relevant), feed management, audiences, creative testing, budgeting and pacing.
• Web/CRO: Shopify/WordPress familiarity, UX heuristics, experimentation, landing page briefs, basic HTML/CSS/JS literacy helpful.
• Analytics: GA4, GTM, Looker Studio; comfort with attribution concepts and testing.

Communication & Ways of Working

• Faultless English written and spoken; concise storytelling and deck craft.
• Exceptionally organised; able to run multiple accounts across time zones without dropping balls.
• Startup mindset: ownership, bias to action, comfortable with ambiguity and context‑switching.

Location & Hours

• Bengaluru (Bangalore) preferred. Remote within India considered.
• Willingness to align hours for regular overlap with UK (GMT/BST) and US (ET/PT) clients.

Nice to Have

• Experience with international rollouts, multi‑store/multi‑language SEO.
• Familiarity with ecommerce platforms (e.g., Shopify, Wix, WooCommerce), product schema, and PMax best practices.
• Experience shaping QA standards and delivery playbooks in an agency.
• Public speaking or thought leadership (webinars, blogs, events).

What We Offer

• Competitive compensation with performance incentives.
• Remote‑friendly, flexible working with a trusting, outcomes‑first culture.
• Direct impact: shape how a growing agency delivers strategy and performance.
• Professional development budget; exposure to UK/US e‑commerce brands.
• Laptop and essential work tool reimbursements where applicable.

How to Apply

Send your CV and a short note/cover letter to (subject: Digital Strategy Lead – Your Name ), including:

• 2–3 concise case studies showing cross‑channel impact (problem → strategy → actions → outcomes).
• A sample deck or reporting snapshot that demonstrates your storytelling and rigour.
• Availability and location.

JOAN Digital is an equal opportunity employer and does not discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications and ability to perform the role.

Location: Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones Employment: Full-time Reports to: Directors Works closely with: Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA About Us JOAN Digitech is a fast-moving, boutique digital agency operating across the UK, US and India. We help e‑commerce brands unlock growth through sharp strategy and exceptional execution in SEO, PPC, content and web. We’re a small, ambitious team that values ownership, clarity and outcomes. Role Overview We’re hiring a Digital Strategy Lead to own cross‑channel strategy (SEO, PPC, Web) for e‑commerce clients, lead client conversations end‑to‑end, and set direction for our specialist teams. You’ll translate business goals into clear strategies and defend them with data; orchestrate delivery with the Delivery Manager; and ensure our work lands on time, to spec, and with measurable impact. This role suits an entrepreneurial self‑starter with faultless English communication, who can think strategically and operate hands‑on in a fast‑paced startup environment. What You’ll Do Strategy & Direction Own the integrated growth strategy across SEO, PPC and Web for a portfolio of e‑commerce clients. Turn commercial goals into channel roadmaps, quarterly OKRs and test‑and‑learn plans. Define information architecture, CRO hypotheses, landing page briefs and content frameworks. Establish measurement plans, attribution approach and incrementality testing where applicable. Client Leadership Lead discovery, strategy presentations, QBRs and weekly/bi‑weekly work‑in‑progress calls. Present and defend recommendations with clear narratives and evidence; manage objections. Build trusted relationships with senior client stakeholders; surface opportunities and risks early. Planning, Delivery & Governance Convert strategies into clear scopes, milestones and briefs; ensure Delivery Manager has what they need to plan sprints and resourcing. Set quality bars and acceptance criteria for deliverables (SEO audits, ad builds, landing pages, dev tickets, dashboards). Maintain a risk log; proactively unblock delivery and escalate where needed. Team Leadership (Matrix) Provide day‑to‑day strategic guidance to SEO, PPC and Web specialists; review and sign off key outputs. Coach teams on decision‑making, prioritisation and data storytelling; contribute to playbooks and templates. Foster a culture of accountability, speed and high craftsmanship. Performance, Analytics & Insight Own KPI frameworks (revenue/ROAS, CPA, MER, CVR, AOV, LTV, organic sessions/visibility, tech health). Direct analytics setup (GA4, GTM), product feed hygiene, conversion tracking and event taxonomy. Build concise, insight‑led reporting; translate data into decisions and next actions. Growth & Commercials Identify expansion opportunities (new channels, CRO, feed optimisation, internationalisation). Support proposals, pitches and forecasting for new business and upsell. What You’ll Bring Must‑Have Experience 7+ years in digital performance roles spanning SEO, PPC and Web/CRO , with at least 3 years in a client‑facing strategy lead/lead consultant capacity for e‑commerce brands. Proven ownership of multi‑channel roadmaps delivering measurable revenue growth. Hands‑on credibility: comfortable reviewing SEO technical audits, building/QAing paid campaigns, and shaping web backlogs with developers. Technical Fluency SEO: Technical audits (CWV, rendering, crawl/indexation, schema), content strategy, internal linking, international SEO. PPC/Paid Social: Google Ads, Microsoft Ads, Meta, Linked In/Tik Tok (as relevant), feed management, audiences, creative testing, budgeting and pacing. Web/CRO: Shopify/Word Press familiarity, UX heuristics, experimentation, landing page briefs, basic HTML/CSS/JS literacy helpful. Analytics: GA4, GTM, Looker Studio; comfort with attribution concepts and testing. Communication & Ways of Working Faultless English written and spoken; concise storytelling and deck craft. Exceptionally organised; able to run multiple accounts across time zones without dropping balls. Startup mindset: ownership, bias to action, comfortable with ambiguity and context‑switching. Location & Hours Bengaluru (Bangalore) preferred. Remote within India considered. Willingness to align hours for regular overlap with UK (GMT/BST) and US (ET/PT) clients. Nice to Have Experience with international rollouts, multi‑store/multi‑language SEO. Familiarity with ecommerce platforms (e.g., Shopify, Wix, Woo Commerce), product schema, and PMax best practices. Experience shaping QA standards and delivery playbooks in an agency. Public speaking or thought leadership (webinars, blogs, events). What We Offer Competitive compensation with performance incentives. Remote‑friendly, flexible working with a trusting, outcomes‑first culture. Direct impact: shape how a growing agency delivers strategy and performance. Professional development budget; exposure to UK/US e‑commerce brands. Laptop and essential work tool reimbursements where applicable. How to Apply Send your CV and a short note/cover letter to (subject: Digital Strategy Lead – Your Name ), including: 2–3 concise case studies showing cross‑channel impact (problem → strategy → actions → outcomes). A sample deck or reporting snapshot that demonstrates your storytelling and rigour. Availability and location. JOAN Digital is an equal opportunity employer and does not discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications and ability to perform the role.