758 Social Support jobs in India

Our client, a dedicated social service agency, is looking for a compassionate and skilled Social Worker specializing in Case Management. This role involves providing direct support and advocacy for individuals and families facing various social challenges. The ideal candidate will be adept at assessing client needs, developing personalized service plans, and connecting clients with essential resources. This position requires a strong understanding of social welfare systems, excellent interpersonal skills, and a commitment to empowering vulnerable populations. You will work closely with clients to navigate complex systems, overcome barriers, and achieve their goals.

Responsibilities:

• Conduct comprehensive client assessments to identify needs, strengths, and challenges.
• Develop and implement individualized service plans in collaboration with clients.
• Provide case management services, including advocacy, counseling, and resource coordination.
• Connect clients with community resources such as housing, employment, healthcare, and legal aid.
• Monitor client progress and adjust service plans as needed.
• Maintain accurate and confidential client records and documentation.
• Liaise with other agencies, service providers, and stakeholders to ensure coordinated care.
• Provide crisis intervention and support when necessary.
• Facilitate group sessions and workshops on relevant topics.
• Ensure adherence to ethical standards and professional best practices in social work.

Qualifications:

• Bachelor's degree in Social Work (BSW) from an accredited institution. Master's degree in Social Work (MSW) preferred.
• Minimum of 3 years of experience in social work, case management, or a related field.
• Licensure as a Social Worker (LSW or LCSW) is highly desirable.
• Strong knowledge of social welfare policies, community resources, and human services.
• Excellent assessment, counseling, and crisis intervention skills.
• Proficiency in case management software and electronic health records (EHR).
• Exceptional communication, interpersonal, and advocacy skills.
• Ability to manage a caseload effectively and prioritize tasks.
• Experience working with diverse and vulnerable populations.
• Commitment to social justice and client empowerment.

This hybrid role offers the flexibility to work both remotely and from our client's office in Jaipur, Rajasthan, IN , allowing for a blend of fieldwork and administrative tasks.

About Us

We are a fast-growing multi-service company working across technology, digital marketing, and business solutions. Our team values creativity, collaboration, and strong communication. We are looking for a motivated individual who can manage our social media presence and support the team with documentation, communication, and content creation.

Key Responsibilities
- Manage and update official social media profiles (LinkedIn, Instagram, Facebook, etc.)
- Create engaging content (posts, captions, reel memes) to build brand presence
- Draft and maintain business documents, proposals, reports, and internal notes
- Support team members with presentations, client communications, and documentation tasks
- Coordinate with different departments to ensure smooth flow of information
- Research trends and suggest improvements for online branding and visibility

**Requirements**:

- Must be a **Graduate (BBA, MBA preferred)**:

- Strong written and verbal communication skills in English
- Comfortable with **content writing and content creation** (social media + basic graphics)
- Proficiency in MS Office (Word, Excel, PowerPoint); knowledge of Google Workspace a plus
- Ability to multitask, organize, and support the team effectively
- Positive attitude, proactive, and a quick learner

What We Offer
- A dynamic and supportive work environment
- Exposure to multiple industries and business domains
- Opportunity to grow in social media, marketing, and business operations
- Competitive salary based on skills and experience

**How to Apply**:
Please share your resume along with a short note on why you are the right fit for this role.

Pay: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

Expected Start Date: 01/09/2025

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Case Management QA Vendor Associate**
**What you will do**
Support interactions with business partners (license partners) and vendors for all case intake and processing activities. Vendor oversight of all case intake and processing activities and case quality including analysis and reporting of trends in quality measures. Ensure vendor compliance with approved processes and training requirements. Submission of all individual case safety reports to FDA/EMA, business partners (license partners), and vendors. Act as US/EU local safety office and FDA/EMA point of contact for safety reporting. Provide audit & external inspection support.
+ Assist in assuring quality of Individual Case Safety Report (ICSR) processing globally for clinical trial and post-market cases processed by vendors
+ Ensure Vendors deliver high quality cases through metric management meet all worldwide regulatory authority requirements
+ Provide vendors with resources and training to perform their role
+ Analysis and communication of case Quality Control results
+ Responsible for escalation of case related issues from vendor(s)
+ Providing audit/inspection support for case management related activities, including liaising with vendors to provide support as applicable
+ Undertaking activities delegated by the Qualified Person for Pharmacovigilance (QPPV) as detailed in the PV System Master File and maintain a state of inspection readiness
+ May assist with Periodic Aggregate Safety Reports (PASR) processes and associated metrics throughout the product lifecycle as applicable
+ Other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by their supervisor · Work within the Quality Management System framework including all applicable training and controlled documentation governing Pharmacovigilance processes
+ Ensure vendor case processing timelines for AE intake, triage and submission are met
+ Perform retrospective quality assurance of vendor processed cases
+ Day-to-day vendor management issues
+ Interact with other local safety offices as applicable
+ Support on-boarding and off-boarding of vendor staff
+ Attend management meetings with vendors
+ Support analysis of QC trends
+ Support generating, communicating, and archiving of reports of QC findings
+ Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
+ Perform case review as required
+ Generate and distribute performance metrics (retro QA / Case correction)
+ Support analysis of QC trends including actions/recommendations
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
+ Bachelor's degree and 3 years of directly related experience (OR)
+ Associate's degree and 5 years of directly related experience (OR)
+ High school diploma / GED and 7 years of directly related experience (AND)
+ Previous experience directly managing teams, projects, programs or directing the allocation of resources
**Preferred Skills:**
+ Understanding of global regulatory requirements for pharmacovigilance
+ Proficiency in safety case processing
+ Expertise in all aspects of case intake and processing in multiple global safety databases
+ Experience in supporting inspections or internal audits
+ Communication skills and attention to detail
+ Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now**
**for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our client, a respected social services agency, is actively seeking a compassionate and skilled Remote Social Worker specializing in Case Management. This vital role operates entirely remotely, allowing you to provide essential support and guidance to individuals and families from the comfort of your home. You will be responsible for assessing client needs, developing personalized care plans, connecting clients with appropriate community resources, and advocating on their behalf. Duties include conducting needs assessments via video calls and phone, maintaining detailed client records in accordance with ethical and legal standards, coordinating services with healthcare providers, educational institutions, and other support agencies, and providing crisis intervention and emotional support. The ideal candidate possesses a strong understanding of social work principles, excellent empathetic communication skills, and the ability to navigate complex systems to secure resources for clients. Proficiency in case management software and virtual communication tools is crucial. This position requires a dedicated professional committed to empowering individuals and enhancing community well-being through remote service delivery.

Key Responsibilities:

• Conduct comprehensive needs assessments for clients via virtual platforms.
• Develop and implement individualized case management plans.
• Connect clients with appropriate community resources and services.
• Advocate for clients' needs with various agencies and service providers.
• Maintain accurate and confidential client records.
• Provide emotional support and crisis intervention.
• Monitor client progress and adjust service plans as necessary.
• Collaborate with other professionals to ensure holistic client care.
• Ensure compliance with ethical guidelines and agency policies.

Qualifications:

• Master's degree in Social Work (MSW) from an accredited institution.
• Licensed Social Worker (LSW) or equivalent certification.
• Minimum of 3 years of experience in case management or direct social services.
• Proficiency in case management software and virtual communication tools.
• Excellent empathetic listening and counseling skills.
• Strong understanding of community resources and social service systems.
• Ability to work independently and manage a caseload remotely.
• Excellent organizational and documentation skills.

Our client is seeking an experienced and compassionate Senior Social Worker to provide expert case management and support services to individuals and families within the community. This hybrid role involves direct client interaction, assessment, intervention, and advocacy, while also requiring administrative and team coordination responsibilities. You will be responsible for developing individualized care plans, connecting clients with essential resources and services, and providing ongoing support to help them achieve their goals. The ideal candidate will possess a strong understanding of social work principles, relevant legislation, and community resources. Excellent assessment, counseling, and crisis intervention skills are paramount. You will also be expected to mentor junior social workers and contribute to program development and evaluation. Strong organizational skills, meticulous record-keeping, and proficiency in case management software are essential. A master's degree in Social Work (MSW) from an accredited institution and relevant professional licensure (e.g., LCSW, MSW) are required. This role demands empathy, resilience, and a commitment to promoting client well-being and social justice. Responsibilities:

• Conduct comprehensive psychosocial assessments of clients and their families.
• Develop, implement, and monitor individualized service plans.
• Provide counseling, therapeutic interventions, and crisis support.
• Connect clients with community resources, including healthcare, housing, and employment services.
• Advocate for clients' needs with relevant agencies and institutions.
• Maintain accurate and confidential client records in accordance with agency policies and legal requirements.
• Collaborate with interdisciplinary teams to ensure coordinated client care.
• Mentor and supervise junior social work staff.

Qualifications:

• Master's degree in Social Work (MSW) from an accredited institution.
• Current professional licensure (e.g., LCSW, MSW, or equivalent) in the relevant jurisdiction.
• Minimum of 5 years of experience in direct social work practice, with a focus on case management.
• Proven experience in assessment, counseling, and crisis intervention.
• In-depth knowledge of social work theories, ethics, and practices.
• Familiarity with community resources and referral systems.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively in a hybrid work environment.

As a Case Management Specialist for Device Safety, you will be accountable for the quality of device and combination product Individual Case Safety Reports (ICSRs) globally. This role involves significant vendor oversight, ensuring compliance with approved processes, and maintaining a state of inspection readiness. You will be a key point of contact for safety reporting and will apply your analytical skills to evaluate and solve moderately complex situations while ensuring timely and high-quality results.

Key Responsibilities

• Quality Assurance & Vendor Oversight: You will be accountable for the quality of device and combination product ICSR processing for both clinical trial and post-market cases. This includes ensuring vendors deliver high-quality cases through metric management and comply with worldwide regulatory authority requirements. You'll also be responsible for raising case-related issues and providing vendors with necessary training and resources.
• Regulatory Compliance & Reporting: Ensure compliance and timely reporting of device and combination product cases through the query process. This includes submitting all individual case safety reports to the FDA/EMA , business partners, and vendors. You'll also support audits and external inspections, including liaising with vendors as needed.
• Process Implementation & Support: Contribute to the implementation of new intake-related systems, processes, and procedures. You will apply analytical skills to evaluate moderately complex situations using multiple sources of information while applying multiple systems.
• Documentation & Standards: Work within the Quality Management System framework and implement Standard Operating Procedure requirements for device and combination product cases. You'll ensure the quality of PC , AE , and OSF records.

Qualifications

• A Doctorate degree with 4 years, a Master's degree with 7 years, or a Bachelor's degree with 9 years of Drug Safety or Life Sciences experience.
• Experience in Pharmacovigilance or Quality within the biotech, pharmaceutical, or medical device industry is preferred.
• A Bachelor's degree in a health-care subject area or scientific field.
• An understanding of applicable global regulatory requirements, including Good Manufacturing Practices and Good Pharmacovigilance Practices .
• Previous experience with a corporate intake system or safety database.

Skills

• Analytical: The ability to apply analytical skills to evaluate moderately complex situations and develop solutions to technical problems.
• Attention to Detail: A high level of attention to detail to ensure high case-level productivity and quality.
• Communication: Strong communication skills to support interactions with business partners and vendors.
• Time Management: The ability to successfully manage your workload to meet strict timelines and consistently deliver on-time, high-quality results

Skills Required
Vendor Management, Case Management, Quality Assurance, Reporting, Documentation, Pharmacovigilance

As a Case Management QA Vendor Associate , you will be responsible for the quality and oversight of case intake and processing activities conducted by vendors. This role involves ensuring vendor compliance with approved processes and training requirements, managing relationships with business partners, and supporting safety reporting to regulatory bodies. You will be a key player in ensuring high-quality case processing, meeting all worldwide regulatory requirements, and maintaining a state of inspection readiness.

Roles & Responsibilities

• Vendor Oversight & Quality Assurance: You will oversee vendor activities, ensuring the quality of Individual Case Safety Reports (ICSRs) processed globally. This includes performing retrospective quality assurance, analyzing and reporting on QC trends, and managing vendor-related issues.
• Compliance & Training: Ensure vendors comply with approved processes and training requirements. You will provide vendors with the necessary resources and training and support the on-boarding and off-boarding of vendor staff.
• Safety Reporting & Regulatory Support: Submit all individual case safety reports to regulatory bodies like the FDA/EMA and business partners. You will act as a local safety office point of contact and provide essential support during audits and external inspections.
• Metrics & Analysis: Generate and distribute performance metrics related to retro QA and case corrections. You will also support the analysis of QC trends, including recommendations and actions to improve case quality.

Qualifications

• A Bachelor's degree with 3 years of directly related experience, an Associate's degree with 5 years of experience, or a High School diploma/GED with 7 years of experience.
• Previous experience managing teams, projects, or programs, or directing the allocation of resources.
• Expertise in safety case processing and a strong understanding of global regulatory requirements for pharmacovigilance.
• Experience in all aspects of case intake and processing in multiple global safety databases.
• Experience in supporting inspections or internal audits is preferred.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Project, Outlook ).

Soft Skills

• Communication: Strong communication skills and the ability to interact with business partners, vendors, and other local safety offices.
• Attention to Detail: Meticulous attention to detail to ensure the quality of case processing and accurate reporting.
• Initiative: A high degree of initiative and self-motivation to undertake delegated activities and ensure inspection readiness.
• Problem-Solving: The ability to escalate and resolve case-related issues from vendors effectively.

Skills Required
Vendor Management, Case Management, Quality Assurance, Reporting, microsoft suites , performance metrics

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Agent – Case Management Interacts with customers / customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent – Case Management helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction.

What You'll Do:

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information

Work with dealerships and client support teams as needed to achieve optimal customer satisfaction in relation to service, customer complaints, warranty issues and recalls

Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.

Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines

Make accurate records as needed in both French and English, as applicable, for specific case types.

Review customer files and take appropriate actions in a timely manner

Think creatively both in terms of solutions to complex complaints and process improvement.

Collaborate cross-functionally on root cause analysis and drive resolution of customer issues

Ensure customer satisfaction and provide professional customer support

Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.

Champion company core values and other company programs

Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required

Philippines – Minimum of 2 years post-secondary or equivalent is required

Costa Rica – No Minimum requirement

United Kingdom – No Minimum requirement

Experience

Previous experience in an Agent/Customer Service Representative is preferred but not required

Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice.

Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty

Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations

What We're Looking For:

INFORMATION SECURITY RESPONSIBILITIES

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

Assistant Manager (Arbitrator & Case Management)

Location:  Colaba Mumbai

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Role Overview

We are seeking a dedicated and experienced professional to oversee the onboarding, engagement, and management of arbitrators empaneled with our platform. This individual will serve as the primary point of contact for arbitrators, ensuring smooth onboarding, effective training, continuous engagement, and ongoing support. The role also involves coordinating arbitrator activities, managing communication, and maintaining updated records.

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Key Responsibilities

• Identify and source potential arbitrators for empanelment.

• Manage the end-to-end onboarding process of arbitrators, including process explanation, responsibilities, fee structure, case handling guidelines, and documentation.

• Conduct training sessions for newly empaneled arbitrators on platform usage.

• Organize quarterly refresher trainings and workshops for existing arbitrators.

• Develop and maintain training resources, manuals, FAQs, and other support materials.

• Act as the key liaison between the organization and arbitrators for ongoing disputes.

• Coordinate with arbitrators to schedule hearings and facilitate the issuance of orders.

• Facilitate smooth communication by creating and managing WhatsApp groups.

• Maintain and update databases of arbitrators, training sessions, and certifications.

• Engage with arbitrators regularly to gather feedback and implement improvements.

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Skills & Qualifications

• Bachelor’s degree in Law (LLB), Commerce (B.Com), Management (BMS), or a related field.

• Minimum 1 year of post-qualification experience in stakeholder management, training, legal, or arbitration roles.

• Strong communication and interpersonal skills with the ability to engage senior professionals.

• Excellent organizational and coordination skills with a keen eye for detail.

• Strong analytical, problem-solving, written, and verbal communication abilities.

• Ability to work independently and proactively in a fast-paced environment.

• Proficiency in MS Word, Excel, and PowerPoint.

• Tech-savvy, with the ability to quickly adapt to new tools and systems.

• Proactive approach towards learning and staying updated on laws and regulations.

• Passionate, enterprising, resilient, and perseverant, with a “never give up” attitude.

• Willingness to go beyond the call of duty, take initiative, and contribute to process improvements.