394 Soft Services jobs in India

AM-Soft Services
Job ID

Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Administrative, Facilities Management, Project Management
Location(s)
Bhubaneshwar - Odisha - India, Kolkata - West Bengal - India
Develops and maintains positive relationships with clients. Attends client meetings.
* Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.
* Reviews work orders to ensure that assignments are completed
· Responsible for facilities inspections and reports.
· Coordinates and manages moves, adds and change activities.
· Obtains and reviews price quotes for the procurement of parts, services, and labor for projects.
· Manages capital projects. Prepares capital project and operating budget and variance reports.
* Manages vendor relationships and trains vendors on work order and billing procedures.
* Responsible for invoice processing and accuracy of cost center coding.
· Uses pc and/or PDA for work order system, email, ESS and training.
· Provides process and procedure training.
· Conductsfinancial/business analysis including preparation of reports.
· Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Job Title: Soft Services Executive

Location: Goregaon, Mumbai

Salary: 5,40,000 per annum

Department: Facility Management

Reporting To: Soft Services Manager / Facility Head

Job Summary:

We are seeking a dedicated and detail-oriented Soft Services Executive to manage and

supervise daily soft services operations. This role includes oversight of housekeeping,

pantry, waste management, pest control, and general hygiene, ensuring a clean and

welcoming environment for tenants and visitors.

Key Responsibilities:

Supervise and monitor daily housekeeping, pantry, and cleaning operations.

Ensure cleanliness and hygiene standards are consistently maintained across all

common areas.

Coordinate with vendors and housekeeping staff to address service quality and

performance.

Oversee waste disposal, pest control schedules, and hygiene compliance activities.

Handle client/tenant service requests related to soft services and resolve them

promptly.

Conduct routine inspections and audits to identify gaps and implement corrective

actions.

Maintain inventory and stock records of cleaning materials and pantry supplies.

Prepare daily/weekly reports on soft services performance and issues.

Requirements:

Bachelor’s degree or diploma in Hotel Management, Facility Management, or related

field.

2–4 years of experience in soft services operations in commercial or hospitality

environments.

Good communication and interpersonal skills.

Knowledge of housekeeping SOPs, safety protocols, and hygiene standards.

Ability to manage vendors, supervise staff, and ensure service delivery excellence.

Preferred Qualifications:

Experience in managing services in Grade-A commercial properties or business parks.

Familiarity with CAFM/Facility Management tools and checklists.

Job Title: Soft Services Manager

Location: Goregaon, Mumbai

Salary: 7,20,000 per annum

Department: Facility Management

Reporting To: Facility Head / Admin Manager

Job Summary:

We are seeking an experienced and quality-driven Soft Services Manager to oversee all soft

service operations. The role involves managing housekeeping, pantry, waste management,

pest control, and related services to ensure a clean, safe, and pleasant environment for all

occupants.

Key Responsibilities:

Lead, manage, and supervise the soft services team including housekeeping, pantry,

and support staff.

Monitor daily operations to ensure cleanliness, hygiene, and service standards are

consistently maintained.

Coordinate with vendors for manpower, supplies, and service delivery performance.

Manage inventory, procurement, and budgeting for cleaning materials and

consumables.

Handle tenant and client requests related to soft services and ensure timely resolution.

Conduct regular audits, inspections, and performance reviews of service areas.

Ensure compliance with safety, hygiene, and quality standards as per facility

guidelines.

Maintain documentation, reports, and checklists related to soft service operations.

Requirements:

Bachelor’s degree or diploma in Hotel Management, Facility Management, or a

related field.

4–6 years of relevant experience in managing soft services in commercial buildings or

corporate environments.

Strong leadership and vendor management skills.

Good communication and interpersonal abilities.

Working knowledge of facility management tools and quality control processes.

Preferred Qualifications:

Experience in managing soft services in Grade-A commercial real estate.

Familiarity with CAFM systems, statutory hygiene standards, and safety audits.

Short Description

Skilled in HK chemical handling & System Knowledge

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Soft Services Executive
Property and Asset Management

What this job involves
You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:
Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
Schedule weekly vendor meetings to discuss on daily issues if any.
Maintaining / preparing monthly attendance summary record for salary.
Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
Assisting in preparing and developing the documentation of standard policies and procedures
Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
Manage landscaping and gardening.
Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
Ensure the housekeeping staff is well groomed.
Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be reporting to Housekeeping Manager /Property Manager.

**Sound like you? Here is what we’re looking for**:
Being Analytical and Meticulous
You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

**Qualifications**:
You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Soft Services Executive
Work Dynamics

**What this job involves**:
Prioritising the facilities’ needs
Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the process.

You’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients.

In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Also part of your mandate is to monitor the property’s budget. As the person in charge, you’ll make sure that there’s enough petty cash to support operations. You’ll also see to it that vendor invoice processes comply with standards.

Going above and beyond expectations
Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

Strong knowledge of property operations

Solid background in team management
Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

**Job Overview**:
Soft Services Executive will be a part of onsite facility management team for a reputed client in Gurgaon and will be responsible for overall maintenance of facility.

**Responsibilities**
- Overall responsible for the housekeeping of the entire site.
- Vendor coordination to ensure manpower availability as per contract.
- Implementation of SOPs.
- He/she will assist the Estate Manager in all day-to-day soft services issues
- Co-ordinate with vendors/contractors for outsourced House Keeping activities.
- Responsible for reconciliation of housekeeping chemical/ housekeeping material, stock, and consumption.
- Ensure that housekeeping machines and tools are kept in the operational state.

**Required Skillset**:

- Graduate in Hospitality Management/Hotel Management
- Required Chemical & Machinery Knowledge
- Proficiency in Computers.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current Location

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

**Speak with the employer**

**Job Overview**:
Soft Services Executive will be a part of onsite facility management team for a reputed client in Gurgaon and will be responsible for overall maintenance of facility.
- **Responsibilities**:

- Overall responsible for the housekeeping of the entire site.
- Vendor coordination to ensure manpower availability as per contract.
- Implementation of SOPs.
- He/she will assist the Estate Manager in all day-to-day soft services issues
- Co-ordinate with vendors/contractors for outsourced House Keeping activities.
- Responsible for reconciliation of housekeeping chemical/ housekeeping material, stock, and consumption.
- Ensure that housekeeping machines and tools are kept in the operational state.
- **Required Skillset**:

- Graduate in Hospitality Management/Hotel Management
- Required Chemical & Machinery Knowledge
- Proficiency in Computers.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Housekeeping (required)

**Speak with the employer**

JLL supports the Whole You, personally and professionally.
**Following would be your site deliverables**:
Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
Schedule weekly vendor meetings to discuss on daily issues if any.
Maintaining / preparing monthly attendance summary record for salary.
Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
Assisting in preparing and developing the documentation of standard policies and procedures
Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
Manage landscaping and gardening.
Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
Ensure the housekeeping staff is well groomed.
Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.