124 Soft Skills jobs in India

About Plum

Plum is on a mission to transform employee health insurance and benefits in India. We provide modern, transparent, and hassle-free healthcare experiences backed by cutting-edge technology and empathetic customer support. To support our fast-growing customer base, we are looking for a dynamic Process & Customer Service Trainer who can build strong training programs, empower teams, and elevate service standards.

Role Overview

As a Process & Customer Service Trainer, you will be responsible for designing, delivering, and monitoring training programs that ensure our customer service and operations teams are well-equipped to handle queries, resolve issues, and provide a world-class experience to our customers. You will collaborate with stakeholders across Customer Experience, Operations, and Quality to create consistent, effective, and scalable learning solutions.

Key Responsibilities

• Design and deliver onboarding and ongoing training for customer service executives, operations, and support staff.
• Develop training content, SOPs, and job aids to ensure process consistency.
• Conduct refresher sessions on product updates, process changes, and soft skills.
• Partner with Quality & Process Excellence teams to identify skill gaps and create targeted training interventions.
• Monitor effectiveness of training through assessments, feedback, and performance metrics.
• Drive customer-first mindset through workshops on empathy, communication, and problem-solving.
• Maintain a repository of training documents, playbooks, and process manuals.
• Support the launch of new products, tools, or processes by creating training modules.
• Act as a bridge between product, operations, and customer support teams to ensure smooth knowledge transfer.

Key Requirements

• 3–6 years of experience in training, preferably in customer service, insurance, healthcare, or SaaS/startups.
• Strong knowledge of customer support processes, quality standards, and performance metrics.
• Excellent communication and facilitation skills (English, Hindi; regional languages a plus).
• Experience in creating training content, e-learning modules, or knowledge bases.
• Ability to work in a fast-paced, dynamic environment with multiple stakeholders.
• Strong analytical skills to evaluate training impact and link to performance outcomes.
• Passion for customer experience and process excellence.

What We Offer

• Opportunity to shape the customer service culture of a rapidly growing health-tech startup.
• Work with a young, passionate, and mission-driven team.
• Competitive compensation and benefits package.
• A culture of learning, ownership, and innovation.

Handle Business English Classes for College ,School students and working professional

Counsel the prospects who are looking for English communication

Follow up with Schools and Colleges for sessions and if needed visit them and provide seminars

Handle sessions on Soft Skills to students

Ensure the training quality is maintained

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

Roles & Responsibilities

1. Training Delivery

• Lead interactive sessions on strategic thinking, communication, and leadership skills.

• Provide one-on-one coaching to help learners strengthen specific skills like strategic thinking, communication & leadership skills.

2. Research & Collaborate

• Tailor training content to fit individual learner needs and goals.

• Stay updated with industry trends to continuously improve our programs.

3. Assessment & Feedback

• Track learner progress and provide constructive, actionable feedback.

• Report on performance and suggest further training if needed.

4. Support & Guidance

• Act as a mentor, providing support and encouragement to learners.

• Create a welcoming and inclusive environment that fosters positive learning experiences.

5. Professional Development

• Keep up with the latest trends in soft skills training and development techniques.

• Share knowledge and best practices with the Kapable team.

Essential Skills

We’re not focused on formal educational qualifications; what we need is passion and expertise in training soft and behavioural skills. You should have:

• Excellent verbal and written communication skills.

• Strong presentation and facilitation skills.

• Proficiency in using virtual training tools and platforms.

• Strong organizational and time management skills.

• Empathy and emotional intelligence

Job Title: Soft Skills Trainer

Location: BTM Layout

Job Type: Full-time

Salary: Competitive

Job Description:

We are seeking an experienced Soft Skills Trainer with 2+ years of experience to deliver engaging and impactful training sessions. The ideal candidate should have strong expertise in communication and interpersonal skills, along with a passion for teaching and mentoring. You will be responsible for training students and professionals on essential soft skills that enhance their personal and professional growth.

Key Responsibilities:

• Conduct soft skills training sessions in-person or online, ensuring interactive and engaging delivery.
• Teach core areas such as communication, teamwork, leadership, emotional intelligence, time management, problem-solving, and workplace etiquette.
• Develop training materials, role-play activities, case studies, and real-world scenarios for effective learning.
• Mentor participants, address queries, and provide constructive feedback to improve performance.
• Customize training programs to suit different learning groups (e.g., students, professionals, managers).
• Stay updated with the latest trends, tools, and techniques in soft skills training.
• Track participant progress and adapt training methods to maximize outcomes.

Requirements:

• Bachelor's degree in HR, Psychology, Education, Business, or a related field.
• 1+ years of experience in soft skills training, corporate training, or a similar role.
• Strong communication, presentation, and facilitation skills.
• Ability to explain concepts in simple, practical, and relatable terms.
• Passion for teaching, mentoring, and personal development.
• Strong organizational and interpersonal skills with attention to detail.

Preferred Skills:

• Experience in behavioral training, public speaking, or corporate workshops.
• Familiarity with modern training methodologies and digital learning platforms.
• Coaching/mentoring experience with individuals or groups.
• Certification in training or learning & development will be an added advantage.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Role Overview

We are looking for an energetic and passionate Soft Skills Trainer to join our Learning & Development team. The trainer will be responsible for designing, delivering, and evaluating training programs that enhance communication, customer interaction, leadership, and other interpersonal skills across the organization. This role plays a crucial part in strengthening Vyapar`s culture of excellence, collaboration, and customer-centricity.

Role & responsibilities

• Design, develop, and deliver engaging soft skills training programs (classroom, virtual, and blended).
• Conduct training needs analysis in consultation with managers and HR to identify skill gaps.
• Train employees on communication skills, business etiquette, conflict resolution, time management, customer service, teamwork, and leadership.
• Create training materials, modules, and assessments aligned with Vyapars values and business objectives.
• Use interactive methodologies such as role plays, case studies, group discussions, and simulations to enhance learning outcomes.
• Evaluate training effectiveness through feedback, assessments, and performance improvement tracking.
• Partner with managers to provide coaching and on-the-job support for employees.
• Stay updated with the latest trends in soft skills training and incorporate innovative practices.

Preferred candidate profile

• Bachelors degree in HR, Psychology, Education, Business, or a related field (Master's preferred).
• 3–6 years of experience as a Soft Skills Trainer / Corporate Trainer.
• Strong expertise in communication, behavioral, and interpersonal skills training.
• Excellent facilitation, presentation, and public-speaking skills.
• Ability to design creative and impactful training content.
• Experience using digital tools and LMS for training delivery.
• Strong interpersonal skills with the ability to connect with diverse audiences.
• Certification in training, coaching, or behavioral skills (preferred).

Designing and delivering training programs, assessing training needs, and supporting trainees, Training program design, Ability to develop training materials, Ability to develop training materials.

● Establishing partnerships with Tier 3 & Tier 4 colleges for the youth employability program

● Mobilizing students from these colleges and gauging their interest

● Training students on 21st century skills Curriculum (provided for by program) in offline & online modes

● Following up with students for course completion, assignments etc. as the need may arise

● Mobilizing and preparing students to apply for placement opportunities

● Providing one to one counselling to students to work in the formal sector

● Maintaining student and program data in relevant trackers and dashboards

● Collating case studies and other program collateral

● Providing other support as the role may require

● Conduct pre-placement activities

Job Type: Full-time

Pay: ₹350, ₹400,000.00 per year

Work Location: In person

Company Description

Naandi Foundation, founded in 1998, is one of India's largest social sector organizations dedicated to eradicating poverty. With innovative and sustainable models, the foundation provides critical services to underserved communities by effectively channeling collective resources from governments, corporates, and civil society. Operating in 16 states, Naandi impacts over 1 million people through initiatives in education, youth employment, sustainable livelihoods, and safe drinking water. The organization emphasizes efficient and equitable solutions to enduring development challenges.

Role Description

This is a part-time on-site role for a Soft Skills Trainer located in Gujarat. The Soft Skills Trainer will be responsible for conducting training sessions to enhance the soft skills of participants. Daily tasks include designing and delivering training programs, planning and organizing workshops, assessing participants' needs, and providing constructive feedback. The role also involves maintaining training records and preparing reports on training outcomes.

Qualifications

• Strong communication and interpersonal skills
• Experience in training and development, particularly in soft skills
• Proficiency in creating and delivering engaging training content
• Ability to assess training needs and measure outcomes
• Familiarity with various training methodologies and tools
• Bachelor's degree in Education, Psychology, Human Resources, or a related field is preferred
• Prior experience in working with underserved communities is a plus

1. Training Delivery

• Conduct interactive training sessions on soft skills such as communication, teamwork, leadership, time management, problem-solving, adaptability, and emotional intelligence.
• Use various teaching methods — role plays, group discussions, activities, and presentations — to enhance engagement and learning outcomes.

2. Training Design and Development

• Design and develop training modules, lesson plans, and supporting materials (presentations, handouts, assessments, etc.).
• Customize sessions based on participant profiles and learning objectives.

3. Program Coordination

• Coordinate with HR, department heads, and management to identify training needs and create training calendars.
• Plan and schedule training sessions effectively to ensure maximum participation.
• Ensure all logistical arrangements (venue, materials, attendance tracking, etc.) are in place.

4. Continuous Improvement

• Gather participant and management feedback to improve future sessions.
• Stay updated with the latest training techniques, tools, and trends in behavioral and soft skills development.
• Participate in self-development activities to enhance personal training delivery and facilitation skills.

6. Mentoring and Coaching

• Offer one-on-one mentoring or follow-up sessions for employees needing extra support.
• Encourage a culture of learning and positive communication across the organization.

Job Type: Full-time

Pay: ₹30, ₹35,481.52 per month

Work Location: In person