6 Software Process jobs in India

Meet Our Team:

The Process and Task Mining team is at the forefront of transforming how businesses understand, optimize, and automate their processes. We develop advanced solutions using cutting-edge technologies, delivering powerful insights to help clients make data-driven decisions with ease. Our team is responsible for building robust, scalable, and secure solutions that seamlessly integrate with Pega and non-Pega platforms.

Picture Yourself at Pega:

Pega is redefining how the world builds software, and as a Development Manager, you will lead a team of talented engineers to deliver high-impact solutions in the process and task mining domain. You will drive technical excellence, foster a culture of innovation, and ensure that our solutions are robust, scalable, and aligned with business goals.

What You'll Do at Pega:

Lead and manage a team of software engineers, ensuring clear goals, mentorship, and continuous growth.

• Drive engineering excellence, best practices, and technical quality across the product lifecycle.

• Collaborate with product management, leadership, and data science teams, along with UX designers and other stakeholders, to define and deliver product features.

• Ensure scalability, security, and performance of the Process and Task Mining solutions.

• Oversee project timelines, resource allocation, and team productivity across the entire Process and Task Mining Alliance, ensuring consistent delivery excellence across all teams.

• Foster a culture of continuous improvement, code quality, and technical innovation.

• Lead technical discussions, architectural planning, release readiness, and proactively unblock teams to ensure smooth delivery of complex solutions.

Who You Are:

A seasoned technical leader with 10+ years of experience in software engineering, including at least 3+ years in a managerial or leadership role.

• Proven track record of leading cross-functional teams in an agile environment.

• Excellent problem-solving skills, with the ability to balance technical excellence with business priorities.

• Strong interpersonal and communication skills, capable of mentoring and inspiring team members.

What You've Accomplished:

Strong expertise in software development using modern programming languages (Java, Python, or similar) and frameworks.

• Experience with cloud platforms (AWS, Azure, or GCP), containerization technologies (Docker, Kubernetes), and big data processing using Spark, EMR, or similar technologies.

• Solid understanding of scalable architecture, microservices, and API-driven development.

• Excellent problem-solving skills, with the ability to balance technical excellence with business priorities.

• Strong interpersonal and communication skills, capable of mentoring and inspiring team members.

• Familiarity with Process Mining or Task Mining technologies is a plus.

• Knowledge of the Pega Platform is an added advantage.

Pega Offers You:

#LI-SP

Role & responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Preferred candidate profile

• 3+ years proven work experience in a sales role
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager

Job Description

• Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.
• Establish project defined process in-line with client requirements and IMS.
• Conduct Facilitations, internal Audits, configuration audits & release audits and publish respective reports.
• Collection and Verification of project metrics on monthly basis.
• Support Project Managers on Quantitative Project Management.
• Plan and schedule internal Audits.
• Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA.
• Identification of IMS changes / Improvements and incorporate changes to IMS.
• Establish PPBs and PPMs at organizational level by using SQC techniques and Regression models.
• Participate in Project / Quality Management Reviews
• Conduct trainings and perform workshops at Organizational level.
• Communicate with internal / external customers.
• Accountable for assigned responsibilities. 

Required Technical/ Functional Competencies

Process Definition:

Quality Management:

Standards and Models:

Facilitation:

Audits:

Process Management:

Measurements and Improvement:

Required Behavioral Competencies

Accountability:

Collaboration:

Agility:

Customer Focus:

Communication:

Drives Results:

Certifications

Job Description

• Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.
• Establish project defined process in-line with client requirements and IMS.
• Conduct Facilitations, internal Audits, configuration audits & release audits and publish respective reports.
• Collection and Verification of project metrics on monthly basis.
• Support Project Managers on Quantitative Project Management.
• Plan and schedule internal Audits.
• Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA.
• Identification of IMS changes / Improvements and incorporate changes to IMS.
• Establish PPBs and PPMs at organizational level by using SQC techniques and Regression models.
• Participate in Project / Quality Management Reviews
• Conduct trainings and perform workshops at Organizational level.
• Communicate with internal / external customers.
• Accountable for assigned responsibilities. 

Required Technical/ Functional Competencies

Process Definition:

Quality Management:

Standards and Models:

Facilitation:

Audits:

Process Management:

Measurements and Improvement:

Required Behavioral Competencies

Accountability:

Collaboration:

Agility:

Customer Focus:

Communication:

Drives Results:

Certifications