4,705 Software Support jobs in India
Software Support Engineer
Pune, Maharashtra
Pitney Bowes
Posted 8 days ago
Job Viewed
Job Description
**At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.**
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: **Client. Team. Win. Innovate.**
We actively look for prospects who:
- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Move boldly in the quest for superior and best in market solutions.
**Job Description:**
About the Opportunity
Under minimal supervision this position provides client facing technical support for Pitney Bowes Technologies. They will also be a resource in identifying trends to improve the client experience.
Duties include working with clients (External Developers, Integrators, Merchants, Marketplaces and Brands) and Internal Teams to resolve business critical and time sensitive issues.
This position will be the interface between clients and Engineering in resolving escalated client and application issues. The incumbent will rely on strong technical and interpersonal skills to work with internal and external technical teams.
Build. Deploy. Bridge. Grow.
+ Ownership of technical enquiries - Identify, diagnose and resolve incidents raised by clients.
+ Progressing all incidents through to resolution and working with the client to verify effectiveness of solution.
+ Execute tasks to help our customers successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with our best practices.
+ The successful candidate will have a customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve the customer experience, and having an "I own the resolution" mentality.
+ Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
+ Participates as a subject matter expert in supporting the development and launch of new products and solutions into the Pitney Bowes space.
+ Offers recommendations to engineering on product features and modifications through client feedback and analysis.
+ Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
+ Responsible for creating and maintaining technical training curriculums.
+ Thoroughly document client communication and solutions in ticketing system.
+ Strong interpersonal skills to interact with clients and internal teams.
+ Strong written communication skills to respond to client communications and publish technical documents.
+ Innovate on current processes to constantly improve support operations.
Qualifications
+ Strong English Communication Skills
+ 1-3 years relevant (i.e. industry/product) experience or equivalent API expertise
+ Direct customer facing experience
+ Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
+ Proven ability to thrive in fast paced day-to-day activity
+ Degree in Engineering, computer science, or equivalent preferred
+ Excellent problem solving and analytical skills
+ Ability to multitask and prioritize responsibilities
+ Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
+ Excellent Customer Service Skills required
+ Shipping industry knowledge is preferred
+ Minimal travel required
**We will:**
- Provide the will: opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally **(** **P** B Live Well )
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: **Client. Team. Win. Innovate.**
We actively look for prospects who:
- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Move boldly in the quest for superior and best in market solutions.
**Job Description:**
About the Opportunity
Under minimal supervision this position provides client facing technical support for Pitney Bowes Technologies. They will also be a resource in identifying trends to improve the client experience.
Duties include working with clients (External Developers, Integrators, Merchants, Marketplaces and Brands) and Internal Teams to resolve business critical and time sensitive issues.
This position will be the interface between clients and Engineering in resolving escalated client and application issues. The incumbent will rely on strong technical and interpersonal skills to work with internal and external technical teams.
Build. Deploy. Bridge. Grow.
+ Ownership of technical enquiries - Identify, diagnose and resolve incidents raised by clients.
+ Progressing all incidents through to resolution and working with the client to verify effectiveness of solution.
+ Execute tasks to help our customers successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with our best practices.
+ The successful candidate will have a customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve the customer experience, and having an "I own the resolution" mentality.
+ Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
+ Participates as a subject matter expert in supporting the development and launch of new products and solutions into the Pitney Bowes space.
+ Offers recommendations to engineering on product features and modifications through client feedback and analysis.
+ Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
+ Responsible for creating and maintaining technical training curriculums.
+ Thoroughly document client communication and solutions in ticketing system.
+ Strong interpersonal skills to interact with clients and internal teams.
+ Strong written communication skills to respond to client communications and publish technical documents.
+ Innovate on current processes to constantly improve support operations.
Qualifications
+ Strong English Communication Skills
+ 1-3 years relevant (i.e. industry/product) experience or equivalent API expertise
+ Direct customer facing experience
+ Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
+ Proven ability to thrive in fast paced day-to-day activity
+ Degree in Engineering, computer science, or equivalent preferred
+ Excellent problem solving and analytical skills
+ Ability to multitask and prioritize responsibilities
+ Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
+ Excellent Customer Service Skills required
+ Shipping industry knowledge is preferred
+ Minimal travel required
**We will:**
- Provide the will: opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally **(** **P** B Live Well )
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.
This advertiser has chosen not to accept applicants from your region.
0
Software Support Specialist
Junagadh, Gujarat
beBeeTechnology
Posted today
Job Viewed
Job Description
Production Support Engineer
This role entails the provision of ongoing technical support and maintenance for applications, modules, and tasks using MERN Stack & Java/J2EE and related technologies.
The successful candidate will offer technical guidance to the support team, stepping in to assist with coding and troubleshooting as needed.
Key Responsibilities:
- Technical Leadership : Provide direction and oversight to the support team on technical matters.
- Application Support : Offer support and maintenance for applications, modules, and tasks.
- Issue Resolution : Identify and resolve bottlenecks and bugs, ensuring smooth operation of applications.
- Collaboration : Work closely with internal team members, shared services teams (e.g., Server team, Network, etc.), and external stakeholders throughout the project lifecycle.
- Environment Setup : Perform necessary end-to-end setup (software and middleware) on development, testing, and production environments.
- Quality Assurance : Conduct code reviews to ensure high-quality deliverables and adherence to best practices.
- Knowledge Sharing : Promote and practice knowledge sharing within the team.
Qualifications and Experience Required:
- Bachelor's degree in computer science required; master's degree preferred.
- 8+ years of enterprise application development & Support experience in various development roles and technologies.
- Strong development experience in Restful Web Services using Spring or Jersey Frameworks.
- Strong development experience using any ORM (JPA/Hibernate).
- Knowledge of MERN stack with SQL Server.
- Knowledge of Cloud hosting.
- Prior web development experience using HTML5, CSS, AJAX/JQuery, and AngularJS/DOJO preferred.
- Demonstrable working knowledge of CI/Build tools like Maven, Ant, and Jenkins.
- Strong knowledge of Test Driven Development.
- Solid foundation and experience in agile development methodology.
- Exposure to any unit test framework like Junit/Test NG and Mocking frameworks (e.g., Mockito).
- Knowledge of design patterns, including Java and J2EE design patterns.
- Familiarity with mainstream application servers like WebSphere 8.0 and Apache Tomcat.
- Working knowledge of UNIX commands and scripting.
- Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, and Microsoft LUIS preferred.
- Proven experience in SQL and Database programming.
- Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organization regarding all aspects of a project solution with managers, clients, and project teams.
- Strong interpersonal abilities to collaborate across teams.
- Creative thinking and innovative problem-solving skills.
- Experience/knowledge of the entire software lifecycle process/SDLC.
- Experience developing and deploying solutions/applications across various environments (on-premises and cloud, e.g., AWS, Azure, Amazon, etc.).
- Experience in the contact center domain and multi-channel customer engagement platforms like Genesys, eGain, and Avaya preferred.
This advertiser has chosen not to accept applicants from your region.
1
Software Support Specialist
Kozhikode, Kerala
beBeeSoftware
Posted today
Job Viewed
Job Description
Software Support Specialist
About the Role:
We are seeking an experienced and skilled software support specialist to join our team. As a software support specialist, you will be responsible for providing technical assistance and support to our clients. This includes resolving technical issues, providing guidance on software usage, and troubleshooting problems.
About You:
- You have at least 8 years of experience in software development and support.
- You have strong knowledge of software development methodologies and technologies, including MERN stack, Java/J2EE, and related technologies.
- You have excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- You have a proven track record of delivering high-quality results and meeting deadlines.
Benefits:
This is a remote position that offers flexible work hours and a competitive salary package.
About Our Team:
We are a dynamic and innovative team that values collaboration and open communication. We are committed to delivering high-quality results and exceeding client expectations.
What We Offer:
- A competitive salary package.
- Flexible work hours.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
This advertiser has chosen not to accept applicants from your region.
2
Software Support Specialist
Coimbatore, Tamil Nadu
beBeeSoftware
Posted today
Job Viewed
Job Description
Job Title: Software Support Specialist
About the JobWe are seeking a highly skilled Software Support Specialist to join our team. The ideal candidate will have a strong background in software development and support, with excellent communication skills and the ability to work independently.
The successful candidate will be responsible for providing ongoing support and maintenance for software applications, modules, and tasks using MERN Stack & Java/J2EE and related technologies.
Key Responsibilities:
- Support and Maintain Applications: Provide ongoing support and maintenance for software applications, modules, and tasks using MERN Stack & Java/J2EE and related technologies.
- Technical Leadership: Offer technical guidance to the support team, stepping in to assist with coding and troubleshooting as needed.
- Requirement Analysis: Understand and translate business requirements into technical specifications.
- Issue Resolution: Identify and resolve bottlenecks and bugs, ensuring smooth operation of software applications.
- Collaboration: Work closely with internal team members, shared services teams (e.g., Server team, Network, etc.), and external stakeholders throughout the project lifecycle.
- Environment Setup: Perform necessary end-to-end setup (software and middleware) on development, testing, and production environments.
- Quality Assurance: Conduct code reviews to ensure high-quality deliverables and adherence to best practices.
- Knowledge Sharing: Promote and practice knowledge sharing within the team.
Required Skills and Qualifications
- Bachelor's degree in computer science required; master's degree preferred.
- 8+ years of enterprise software development & Support experience in various development roles and technologies.
- Strong development experience in Restful Web Services using Spring or Jersey Frameworks.
- Strong development experience using any ORM (JPA/Hibernate).
- Knowledge of MERN stack with SQL Server.
- Knowledge of Cloud hosting.
- Prior web development experience using HTML5, CSS, AJAX/JQuery, and AngularJS/DOJO preferred.
- Demonstrable working knowledge of CI/Build tools like Maven, Ant, and Jenkins.
- Strong knowledge of Test Driven Development.
- Solid foundation and experience in agile development methodology.
- Exposure to any unit test framework like Junit/Test NG and Mocking frameworks (e.g., Mockito).
- Knowledge of design patterns, including Java and J2EE design patterns.
- Familiarity with mainstream application servers like WebSphere 8.0 and Apache Tomcat.
- Working knowledge of UNIX commands and scripting.
- Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, and Microsoft LUIS preferred.
- Proven experience in SQL and Database programming.
- Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organization regarding all aspects of a project solution with managers, clients, and project teams.
- Strong interpersonal abilities to collaborate across teams.
- Creative thinking and innovative problem-solving skills.
- Experience/knowledge of the entire software lifecycle process/SDLC.
- Experience developing and deploying solutions/applications across various environments (on-premises and cloud, e.g., AWS, Azure, Amazon, etc.).
- Experience in the contact center domain and multi-channel customer engagement platforms like Genesys, eGain, and Avaya preferred.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work on challenging projects and contribute to the success of our organization.
Contact Information
Please submit your resume and cover letter to us by (date). We look forward to hearing from you.
This advertiser has chosen not to accept applicants from your region.
3
Software Support Engineer
Chennai, Tamil Nadu
ADCI MAA 12 SEZ
Posted today
Job Viewed
Job Description
Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
- 4+ years of overall development/technical support experience.
- 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system.
- Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.
- Experience in UNIX/Linux operating system and tools Strong communication skills
- Experience in handling high severity incident management calls.
- Knowledge of distributed applications/enterprise applications.
- BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- QUALITY: You demonstrate appropriate quality and thoroughness.
- INTEGRITY: You act with personal integrity at all times.
- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
BASIC QUALIFICATIONS
- Bachelor’s degree in Computer Science or a related field.- 4+ years of overall development/technical support experience.
- 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system.
- Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.
- Experience in UNIX/Linux operating system and tools Strong communication skills
- Experience in handling high severity incident management calls.
PREFERRED QUALIFICATIONS
- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.- Knowledge of distributed applications/enterprise applications.
- BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- QUALITY: You demonstrate appropriate quality and thoroughness.
- INTEGRITY: You act with personal integrity at all times.
- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
4
Software Support Engineer
Coimbatore, Tamil Nadu
Easa College Of Engineering & Technology
Posted today
Job Viewed
Job Description
Company Overview
EASA College of Engineering & Technology, an autonomous institution, is a prominent player in the higher education sector based in Coimbatore, Tamil Nadu, India. The college is dedicated to offering advanced educational programs and currently boasts a team of 201-500 employees working tirelessly to foster academic excellence. Learn more about us at .
Job Overview
We are seeking a dedicated Software Support Engineer with a minimum of 4 years and a maximum of 6 years of experience to join our team on a full-time basis. This mid-level position is based in Coimbatore. The candidate will be responsible for providing software support for various applications and ensuring smooth operation within the educational environment of the institution.
Qualifications and Skills
- Experience with both Linux and Windows Server environments. Troubleshooting skills are a must to ensure seamless maintenance and technical support (Mandatory skill).
- Proficiency in SQL for managing databases, ensuring efficient data retrieval and manipulation for various applications.
- Good command of Python programming to automate repetitive tasks and support software applications.
- Working knowledge of Customer Relationship Management (CRM) software to support and manage user queries effectively.
- Experience utilizing Jira for issue tracking and project management, ensuring tasks are prioritized and completed on schedule.
- Familiarity with Application Performance Monitoring (APM) tools for monitoring and improving software performance.
- Strong customer service skills to maintain positive relationships and efficiently address user concerns.
- Excellent analytical skills to diagnose issues, propose solutions, and implement fixes timely and effectively.
Roles and Responsibilities
- Provide first-line support to users by diagnosing, troubleshooting, and resolving software issues.
- Maintain and monitor application performance, ensuring all systems are running smoothly and efficiently.
- Collaborate with the development team to identify and rectify software bugs and issues.
- Document and track issues and solutions using Jira to ensure transparent communication and follow-up.
- Engage with other stakeholders to ensure software solutions meet business needs and enhance the educational experience.
- Continually update technical skills and knowledge to keep up with technological advancements.
- Participate in software installation projects, updates, and maintenance tasks as necessary.
- Assist in optimizing existing software systems and introducing innovative solutions to improve performance.
This advertiser has chosen not to accept applicants from your region.
5
Software Support Engineer
Chennai, Tamil Nadu
Audible
Posted today
Job Viewed
Job Description
Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Software support Jobs in India !
6
Software Support Executive
Pune, Maharashtra
iT Gurus Software
Posted today
Job Viewed
Job Description
Vacancy Title : Software support executive
Description : If you having below experience then only apply for this profile so that we will schedule your interview.
* Good communication skills, spoken English and Hindi are must.
* Speaking other languages would be added advantage
* Good working experience as Customer care executive for a cloud based software product is must.
* Expertise in dealing with Customers on phone / email / chat
* Ability to resolve customer complaints and requirements amicably and smoothly, following set processes and protocols.
* Working knowledge of Intercom system is an added advantage
* Should be having experience in Demo, Support, Training with client
* Should have basic technical knowledge.
Description : If you having below experience then only apply for this profile so that we will schedule your interview.
* Good communication skills, spoken English and Hindi are must.
* Speaking other languages would be added advantage
* Good working experience as Customer care executive for a cloud based software product is must.
* Expertise in dealing with Customers on phone / email / chat
* Ability to resolve customer complaints and requirements amicably and smoothly, following set processes and protocols.
* Working knowledge of Intercom system is an added advantage
* Should be having experience in Demo, Support, Training with client
* Should have basic technical knowledge.
This advertiser has chosen not to accept applicants from your region.
7
Software Support Engineer
Thiruvananthapuram, Kerala
CONNECTING 2 WORK
Posted today
Job Viewed
Job Description
Job Description
We are looking for a Software support Engineer
Software Support Engineers *who can work in night shifts , like a customer support in call centers.(only male resource)
Responsibilities and Duties
Software Support Engineers serve primarily to address technical issues relating to software implementation, function and upgrades.
They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.
He should be able work in night shifts
Key Skills Knowledge in basic TCP/IP Networking (Switching/Vlans/Routing), Knowledge in installiation and configuration of MSSQL Database, Basic SQL Language, Basic Knowledge in IIS and Web App Deployement, Basic Linux and Winodws Server knowledge, Basic Knowledge in VOIP and Telephony Service.
Required Experience and Qualifications
Graduates or post graduates in Computer science ,IT etc (freshers and 6 months to 1 yr experience)
Apply here
This advertiser has chosen not to accept applicants from your region.
8