5,154 Software Support jobs in India
Software Support
Posted today
Job Viewed
Job Description
The Software Support role is designed for freshers/entry-level candidates who are looking to kickstart their career in the tech industry. In this position, you will provide essential technical support to our clients, ensuring they have a seamless experience with our software products.
Responsibilities- Provide technical support to customers via phone, email, or chat.
- Diagnose and troubleshoot software issues reported by users.
- Assist in the installation and configuration of software applications.
- Maintain detailed records of customer interactions and technical issues.
- Collaborate with the development team to resolve software bugs and improve functionality.
- Educate customers on software features and best practices.
- Strong understanding of software development processes and methodologies.
- Proficiency in at least one programming language (e.g., Java, Python, C#).
- Familiarity with database management systems (e.g., SQL, MongoDB).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Problem-solving skills and a customer-oriented mindset.
Skills Required
Sql, Python, Linux, Javascript, Api Integration, Troubleshooting, Version Control, Technical Documentation, Customer Support
Software Support Specialist
Posted 3 days ago
Job Viewed
Job Description
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Software support specialist will be the part of the India software team located in Mumbai and will report to the Service Manager, Mumbai .
Core Responsibilities-
- Analyzes problems to deliver logical and effective solutions through phone/email support. Site visit as and when required (Travel <50%) that satisfy customers requirements.
- Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.
- Requirement of Strong troubleshooting skills of software issues is highly desirable.
- Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.
- Supporting the key KPI's for team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution
The essential requirements of the job include
+ Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT
+ Minimum 7-8 years of relevant experience in Lifesciences or related industry.
+ Excellent communication and conversation skills Verbal and Written - Good Documentation Skills and customer handling skills
+ Need fluency in English.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel - Ability and willingness to travel, overnight /outstation calls with short notice, if require.
It would be a plus if you also possess previous experience in:
+ Chromatography, Mass spectrometer softwares,Pharma IT
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Software Support Analyst
Posted 1 day ago
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Job Description
Shift Hours: US Hours (Pacific Time Zone)
Key Responsibilities:
We are looking for positive, self-motivated professionals with customer support experience and
an affinity for technology products and innovation. In this role, you will be working directly with
our active clients assisting with any product feature functionality questions they have for the
products your team supports.
Additionally, you will coordinate the delivery of a variety of services offered by our Support team.
These services include but are not limited to: responding to inquiries via email tickets and
phone, data migrations, live phone training, and reconfiguration. Through your experience in
assisting our clients, you will gain a valuable understanding of the needs of our customers. Job
duties also include helping troubleshoot any issues in the system that a client may have
encountered and working with various internal teams to resolve these issues and/or provide
solutions.
Attributes of a Successful Candidate:
● 1-3 years experience in a technical support function
● SaaS environment and experience is highly preferred
● Confident working in the Pacific Time Zone is highly preferred
● Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
● Bachelor's degree or commensurate combination of education and experience
● Ability to analyze and troubleshoot in order to resolve problems quickly and
cost-effectively
● Ability to communicate clearly with team members and clients
● Excellent interpersonal, verbal, and written communication skills, with emphasis on
phone, email, and online communications
● Collaborate with development, product management, and customer onboarding
functions in order to care for customers efficiently and effectively
● High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
● Self-starter with solid organizational and planning skills
● Proficiency in Excel fundamentals is a plus
● Accounting & Audit knowledge is a plus
● Open-minded and willing to learn
Software Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Join us as a Software Support Specialist at Etech!
What You’ll Be Doing:
- Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
- Respond to support requests via email tickets and phone calls
- Conduct live training sessions and assist with product reconfiguration as needed
- Coordinate delivery of various support services, including data migrations and system updates
- Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
- Ensure a smooth and satisfying client experience through proactive communication and problem-solving
- Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
- Gather client feedback and share insights to help optimize our support processes and product offerings
What We Expect You To Have:
- 1–3 years of experience in a technical support role
- Experience in a SaaS environment highly preferred
- Comfortable working Pacific Time Zone hours
- Familiarity with helpdesk ticketing systems (ZenDesk is a plus)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Collaborative mindset with internal and external stakeholders
- High energy, professional attitude, and the ability to work independently
- Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus
- Eagerness to learn, grow, and adapt in a fast-paced tech environment
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
Apply now and be part of our journey!
Software Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Job Title: L3 Support Engineer (.NET)
Office Location: Hyderabad (Can work remotely)
Experience Required: 5-8 years
Key Skills: Support Engineer, Technical Support, .NET, C#, WinForm, WPF, Azure DevOps, client-facing.
Job Summary: We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensure
products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable
of diagnosing code issues, and suggest effective alternatives.
Job Description
● Provide effecƟve customer service by leveraging in-depth knowledge of company products.
● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication
with customers regarding the status and resolution progress.
● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.
● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuous
improvement.
● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance the
efficiency of issue resolution.
● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to our
Product team.
Required Experience
● Minimum of 8 years of development experience in a customer facing role with a soŌware company.
● Fluency in wriƩen and spoken English.
● Flexibility working EU or US Ɵme zone.
Required Technical Skills
● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).
● Strong knowledge of development technologies: .NET and C#.
● Strong knowledge of WPF and WinForms.
● Strong knowledge of IntegraƟons such as Azure DevOps.
● Experienced with scripƟng languages and network protocols.
● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.
● Basic understanding of C++/QT.
● Basic understanding of databases.
● Proficient in using JIRA for issue tracking.
Required Soft Skills
● Hands-on experience with remote troubleshooting methods.
● Strong wriƩen, verbal and presentaƟon skills.
● Strong problem solving and analytical skills.
● Capability to work independently and collaboraƟvely within a team.
● Ability to mulƟ-task across multiple products within different technology platforms.
Nice to have
● Knowledge of WebDriver technologies (Eg. Selenium).
● Knowledge of Linux operating systems (client and server).
● Basic understanding of Java.
● Basic understanding of JavaScript.
● Eager to learn new technologies.
Software Support Specialist
Posted today
Job Viewed
Job Description
Join us as a Software Support Specialist at Etech!
What You’ll Be Doing:
- Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
- Respond to support requests via email tickets and phone calls
- Conduct live training sessions and assist with product reconfiguration as needed
- Coordinate delivery of various support services, including data migrations and system updates
- Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
- Ensure a smooth and satisfying client experience through proactive communication and problem-solving
- Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
- Gather client feedback and share insights to help optimize our support processes and product offerings
What We Expect You To Have:
- 1–3 years of experience in a technical support role
- Experience in a SaaS environment highly preferred
- Comfortable working Pacific Time Zone hours
- Familiarity with helpdesk ticketing systems (ZenDesk is a plus)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Collaborative mindset with internal and external stakeholders
- High energy, professional attitude, and the ability to work independently
- Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus
- Eagerness to learn, grow, and adapt in a fast-paced tech environment
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
Apply now and be part of our journey!
Software support engineer
Posted today
Job Viewed
Job Description
Job Title: L3 Support Engineer (. NET)Office Location: Hyderabad (Can work remotely)Experience Required: 5-8 yearsKey Skills: Support Engineer, Technical Support,. NET, C#, Win Form, WPF, Azure Dev Ops, client-facing. Job Summary: We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensureproducts work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capableof diagnosing code issues, and suggest effective alternatives.Job Description● Provide effecƟve customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communicationwith customers regarding the status and resolution progress.● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuousimprovement.● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance theefficiency of issue resolution.● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to ourProduct team.Required Experience● Minimum of 8 years of development experience in a customer facing role with a soŌware company.● Fluency in wriƩen and spoken English.● Flexibility working EU or US Ɵme zone.Required Technical Skills● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).● Strong knowledge of development technologies:. NET and C#.● Strong knowledge of WPF and Win Forms.● Strong knowledge of IntegraƟons such as Azure Dev Ops.● Experienced with scripƟng languages and network protocols.● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.● Basic understanding of C++/QT.● Basic understanding of databases.● Proficient in using JIRA for issue tracking.Required Soft Skills● Hands-on experience with remote troubleshooting methods.● Strong wriƩen, verbal and presentaƟon skills.● Strong problem solving and analytical skills.● Capability to work independently and collaboraƟvely within a team.● Ability to mulƟ-task across multiple products within different technology platforms.Nice to have● Knowledge of Web Driver technologies (Eg. Selenium).● Knowledge of Linux operating systems (client and server).● Basic understanding of Java.● Basic understanding of Java Script.● Eager to learn new technologies.
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Software support engineer
Posted today
Job Viewed
Job Description
Job Title: L3 Support Engineer (. NET)Office Location: Hyderabad (Can work remotely)Experience Required: 5-8 yearsKey Skills: Support Engineer, Technical Support,. NET, C#, Win Form, WPF, Azure Dev Ops, client-facing. Job Summary: We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensureproducts work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capableof diagnosing code issues, and suggest effective alternatives.Job Description● Provide effecƟve customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communicationwith customers regarding the status and resolution progress.● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuousimprovement.● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance theefficiency of issue resolution.● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to ourProduct team.Required Experience● Minimum of 8 years of development experience in a customer facing role with a soŌware company.● Fluency in wriƩen and spoken English.● Flexibility working EU or US Ɵme zone.Required Technical Skills● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).● Strong knowledge of development technologies:. NET and C#.● Strong knowledge of WPF and Win Forms.● Strong knowledge of IntegraƟons such as Azure Dev Ops.● Experienced with scripƟng languages and network protocols.● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.● Basic understanding of C++/QT.● Basic understanding of databases.● Proficient in using JIRA for issue tracking.Required Soft Skills● Hands-on experience with remote troubleshooting methods.● Strong wriƩen, verbal and presentaƟon skills.● Strong problem solving and analytical skills.● Capability to work independently and collaboraƟvely within a team.● Ability to mulƟ-task across multiple products within different technology platforms.Nice to have● Knowledge of Web Driver technologies (Eg. Selenium).● Knowledge of Linux operating systems (client and server).● Basic understanding of Java.● Basic understanding of Java Script.● Eager to learn new technologies.
Software support engineer
Posted today
Job Viewed
Job Description
Job Title: L3 Support Engineer (. NET)Office Location: Hyderabad (Can work remotely)Experience Required: 5-8 yearsKey Skills: Support Engineer, Technical Support,. NET, C#, Win Form, WPF, Azure Dev Ops, client-facing. Job Summary: We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensureproducts work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capableof diagnosing code issues, and suggest effective alternatives.Job Description● Provide effecƟve customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communicationwith customers regarding the status and resolution progress.● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuousimprovement.● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance theefficiency of issue resolution.● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to ourProduct team.Required Experience● Minimum of 8 years of development experience in a customer facing role with a soŌware company.● Fluency in wriƩen and spoken English.● Flexibility working EU or US Ɵme zone.Required Technical Skills● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).● Strong knowledge of development technologies:. NET and C#.● Strong knowledge of WPF and Win Forms.● Strong knowledge of IntegraƟons such as Azure Dev Ops.● Experienced with scripƟng languages and network protocols.● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.● Basic understanding of C++/QT.● Basic understanding of databases.● Proficient in using JIRA for issue tracking.Required Soft Skills● Hands-on experience with remote troubleshooting methods.● Strong wriƩen, verbal and presentaƟon skills.● Strong problem solving and analytical skills.● Capability to work independently and collaboraƟvely within a team.● Ability to mulƟ-task across multiple products within different technology platforms.Nice to have● Knowledge of Web Driver technologies (Eg. Selenium).● Knowledge of Linux operating systems (client and server).● Basic understanding of Java.● Basic understanding of Java Script.● Eager to learn new technologies.
Software support engineer
Posted today
Job Viewed
Job Description
Job Title: L3 Support Engineer (. NET)Office Location: Hyderabad (Can work remotely)Experience Required: 5-8 yearsKey Skills: Support Engineer, Technical Support,. NET, C#, Win Form, WPF, Azure Dev Ops, client-facing. Job Summary: We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensureproducts work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capableof diagnosing code issues, and suggest effective alternatives.Job Description● Provide effecƟve customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communicationwith customers regarding the status and resolution progress.● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuousimprovement.● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance theefficiency of issue resolution.● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to ourProduct team.Required Experience● Minimum of 8 years of development experience in a customer facing role with a soŌware company.● Fluency in wriƩen and spoken English.● Flexibility working EU or US Ɵme zone.Required Technical Skills● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).● Strong knowledge of development technologies:. NET and C#.● Strong knowledge of WPF and Win Forms.● Strong knowledge of IntegraƟons such as Azure Dev Ops.● Experienced with scripƟng languages and network protocols.● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.● Basic understanding of C++/QT.● Basic understanding of databases.● Proficient in using JIRA for issue tracking.Required Soft Skills● Hands-on experience with remote troubleshooting methods.● Strong wriƩen, verbal and presentaƟon skills.● Strong problem solving and analytical skills.● Capability to work independently and collaboraƟvely within a team.● Ability to mulƟ-task across multiple products within different technology platforms.Nice to have● Knowledge of Web Driver technologies (Eg. Selenium).● Knowledge of Linux operating systems (client and server).● Basic understanding of Java.● Basic understanding of Java Script.● Eager to learn new technologies.