3,284 Software Support jobs in India
Software Support Specialist
Mumbai, Maharashtra
Danaher Corporation
Posted 2 days ago
Job Viewed
Job Description
At SCIEX, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Software support specialist will be the part of the India software team located in Mumbai and will report to the Service Manager, Mumbai .
Core Responsibilities-
- Analyzes problems to deliver logical and effective solutions through phone/email support. Site visit as and when required (Travel <50%) that satisfy customers requirements.
- Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.
- Requirement of Strong troubleshooting skills of software issues is highly desirable.
- Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.
- Supporting the key KPI's for team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution
The essential requirements of the job include
+ Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT
+ Minimum 7-8 years of relevant experience in Lifesciences or related industry.
+ Excellent communication and conversation skills Verbal and Written - Good Documentation Skills and customer handling skills
+ Need fluency in English.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel - Ability and willingness to travel, overnight /outstation calls with short notice, if require.
It would be a plus if you also possess previous experience in:
+ Chromatography, Mass spectrometer softwares,Pharma IT
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Software support specialist will be the part of the India software team located in Mumbai and will report to the Service Manager, Mumbai .
Core Responsibilities-
- Analyzes problems to deliver logical and effective solutions through phone/email support. Site visit as and when required (Travel <50%) that satisfy customers requirements.
- Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.
- Requirement of Strong troubleshooting skills of software issues is highly desirable.
- Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.
- Supporting the key KPI's for team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution
The essential requirements of the job include
+ Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT
+ Minimum 7-8 years of relevant experience in Lifesciences or related industry.
+ Excellent communication and conversation skills Verbal and Written - Good Documentation Skills and customer handling skills
+ Need fluency in English.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel - Ability and willingness to travel, overnight /outstation calls with short notice, if require.
It would be a plus if you also possess previous experience in:
+ Chromatography, Mass spectrometer softwares,Pharma IT
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
0
Software Support Associate
Hyderabad, Andhra Pradesh
MediaMint
Posted 6 days ago
Job Viewed
Job Description
We are looking for a dedicated and technically inclined Software Support Associate to join our team. The ideal candidate will provide exceptional customer support, resolve technical issues efficiently, and contribute to improving our processes and systems. This role requires strong problem-solving skills, a customer-centric mindset, and the ability to adapt to new technologies.
As a Software Support Associate, you will be responsible for troubleshooting technical issues raised by clients via email, chat, and calls, using relevant FAQs, help articles, and internal knowledge bases. You will also analyze trends, identify recurring issues, and proactively suggest solutions to improve customer experience and operational efficiency.
Responsibilities:
● Develop a thorough understanding of the assigned processes and systems.
● Resolve technical issues raised in the CRM tool by leveraging relevant FAQs, help articles, and
internal documentation.
● Analyze issues, identify root causes, and provide customer-centric solutions for system and
process-related problems.
● Demonstrate effective, clear, and professional communication in both written and oral interactions.
● Deliver excellent customer service while maintaining process SLAs at all times.
● Escalate complex or unresolved issues and follow up until resolution.
● Accurately document customer issues and actions taken using ticketing software.
● Monitor trends and alert management based on ticket patterns and customer feedback.
● Adapt quickly to new technologies and tools to support ongoing process improvements.
Required Skills & Experience:
● 3+ years of experience in customer-facing roles (email, chat, and calls), preferably in a technical
environment.
● Prior experience with Salesforce or other CRM platforms is preferred.
● Familiarity with Amazon Seller Central, EDI, APIs, XML, Flat Files, and communication protocols such as AS2, SFTP, HTTP is a plus.
● Ability to work in a 24/7 environment and manage shifting schedules.
● Must be ready to work from the office.
● Strong problem-solving, analytical, and troubleshooting skills.
● Excellent communication and interpersonal skills.
If you're interested in this opportunity, please take a moment to fill out our Candidate Information Form to help us get to know you better.
This advertiser has chosen not to accept applicants from your region.
1
Software Support Engineer
Coimbatore, Tamil Nadu
Easa College Of Engineering & Technology
Posted 24 days ago
Job Viewed
Job Description
Company Overview
EASA College of Engineering & Technology, an autonomous institution, is a prominent player in the higher education sector based in Coimbatore, Tamil Nadu, India. The college is dedicated to offering advanced educational programs and currently boasts a team of 201-500 employees working tirelessly to foster academic excellence. Learn more about us at .
Job Overview
We are seeking a dedicated Software Support Engineer with a minimum of 4 years and a maximum of 6 years of experience to join our team on a full-time basis. This mid-level position is based in Coimbatore. The candidate will be responsible for providing software support for various applications and ensuring smooth operation within the educational environment of the institution.
Qualifications and Skills
- Experience with both Linux and Windows Server environments. Troubleshooting skills are a must to ensure seamless maintenance and technical support (Mandatory skill).
- Proficiency in SQL for managing databases, ensuring efficient data retrieval and manipulation for various applications.
- Good command of Python programming to automate repetitive tasks and support software applications.
- Working knowledge of Customer Relationship Management (CRM) software to support and manage user queries effectively.
- Experience utilizing Jira for issue tracking and project management, ensuring tasks are prioritized and completed on schedule.
- Familiarity with Application Performance Monitoring (APM) tools for monitoring and improving software performance.
- Strong customer service skills to maintain positive relationships and efficiently address user concerns.
- Excellent analytical skills to diagnose issues, propose solutions, and implement fixes timely and effectively.
Roles and Responsibilities
- Provide first-line support to users by diagnosing, troubleshooting, and resolving software issues.
- Maintain and monitor application performance, ensuring all systems are running smoothly and efficiently.
- Collaborate with the development team to identify and rectify software bugs and issues.
- Document and track issues and solutions using Jira to ensure transparent communication and follow-up.
- Engage with other stakeholders to ensure software solutions meet business needs and enhance the educational experience.
- Continually update technical skills and knowledge to keep up with technological advancements.
- Participate in software installation projects, updates, and maintenance tasks as necessary.
- Assist in optimizing existing software systems and introducing innovative solutions to improve performance.
This advertiser has chosen not to accept applicants from your region.
2
Application Support
Delhi, Delhi
Jio
Posted 24 days ago
Job Viewed
Job Description
Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.
Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems.
Experience : - 2.5 Years to 4.5 Years.
Education : - BE / Btech / Mtech
Job Description :
- Expertise with configuration management tools (Ansible, Chef, Puppet)
- Knowledge on Kafka, Elastic, Logstash
- Scripting : Shell, Python, Powershell
- Knowledge of Software Engineering best practices with experience on implementing CI/CD, Log aggregation/Monitoring/alerting for production system.
- Very good expertise in production support related activities (issue identification, resolution)
- Working knowledge of databases - SQL, NoSQL
- Experience troubleshooting systems including, but not limited to Linux, web applications and databases
- Cloud engineer with sound Knowledge on multi cloud support (Azure/GCP/AWS/OpenStack)
- Very good expertise in production support related activities (issue identification, resolution)
- Experience troubleshooting systems including, but not limited to Linux, web applications and databases
- Work experience : 4 to 6 year
This advertiser has chosen not to accept applicants from your region.
3
Software Technical Support Specialist
Bangalore, Karnataka
UL, LLC
Posted 2 days ago
Job Viewed
Job Description
JOB RESPONSIBILITIES:
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
+ Provide assistance to existing customers at critical times of the year
+ Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system's database
+ To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
+ Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
+ Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
+ Provide training to customers on existing functionality
+ Draft training documentation both generically for the system and for customer-specific purposes.
+ Perform additional duties as needed
+ Bachelor's degree in computer science, Information Technology, or related technical discipline preferred
+ Minimum one (1) years of experience in software troubleshooting, technical support, or relevant
+ experience
+ Minimum two (2) years working in Java development along with experience with relational databases or technical experience is required (in particular SQL & XML), PL/SQL highly desirable
+ Experience working to effectively troubleshoot, and problem solve. This includes being able to
+ work independently to analyze the situation, identify obstacles, obtain key pieces of information,
+ and apply knowledge gained to rectify situations and gain mutual resolution
+ Ability to learn new technologies while maintaining high levels of performance in a high-pressure
+ environment
+ Familiarity with web-based applications and software implementation/configuration
+ Strong communication, both written and verbal
+ Ability to build positive and effective relationships with internal teams across all functions
+ Ability to build and maintain positive and effective relationships with customers
+ Demonstrate proactivity and a drive to learn and improve
+ Industry knowledge in the field of Sustainability (both management and reporting) is a plus
#LI-Hybrid
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
+ Provide assistance to existing customers at critical times of the year
+ Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system's database
+ To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
+ Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
+ Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
+ Provide training to customers on existing functionality
+ Draft training documentation both generically for the system and for customer-specific purposes.
+ Perform additional duties as needed
+ Bachelor's degree in computer science, Information Technology, or related technical discipline preferred
+ Minimum one (1) years of experience in software troubleshooting, technical support, or relevant
+ experience
+ Minimum two (2) years working in Java development along with experience with relational databases or technical experience is required (in particular SQL & XML), PL/SQL highly desirable
+ Experience working to effectively troubleshoot, and problem solve. This includes being able to
+ work independently to analyze the situation, identify obstacles, obtain key pieces of information,
+ and apply knowledge gained to rectify situations and gain mutual resolution
+ Ability to learn new technologies while maintaining high levels of performance in a high-pressure
+ environment
+ Familiarity with web-based applications and software implementation/configuration
+ Strong communication, both written and verbal
+ Ability to build positive and effective relationships with internal teams across all functions
+ Ability to build and maintain positive and effective relationships with customers
+ Demonstrate proactivity and a drive to learn and improve
+ Industry knowledge in the field of Sustainability (both management and reporting) is a plus
#LI-Hybrid
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
This advertiser has chosen not to accept applicants from your region.
4
Application Support Engineer (Java application support)
Noida, Uttar Pradesh
Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions)
Posted 2 days ago
Job Viewed
Job Description
Who we are and what do we do
Innovation in every byte
India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.
We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space.
Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.
While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.
What will you do
The ideal candidate will have in-depth experience in troubleshooting Java-based applications, with a working knowledge of Node.js (preferred). The role requires the ability to run .JAR files, analyze logs, debug errors, and implement quick and effective resolutions. Candidates must also have scripting expertise and familiarity with modern monitoring tools.
Job Responsibilities
- Troubleshoot and resolve issues in live environments, ensuring minimal downtime.
- Execute and monitor .JAR files, identify runtime errors.
- Analyze applications, servers, and system logs to detect and address anomalies.
- Write scripts (Shell, Bash) to automate repetitive tasks and log parsing.
- Monitor application performance and health using tools such as Zabbix, Grafana, Prometheus, and Nagios.
- Coordinate with development and infrastructure teams for fixing implementation and testing.
- Document known errors, troubleshooting steps, and solutions in knowledge base.
- Participate in deployments, validations, and provide post-deployment support.
- Maintain SOPs, runbooks, and knowledge base for all supported applications.
What are we looking for:
- Strong experience supporting Java-based applications and Node.js runtimes (preferred).
- Ability to run and debug .JAR files, trace logs, and identify errors efficiently.
- Hands-on knowledge on middleware technologies such as java, Apache Tomcat, NGINX, or Jboss.
- Proficient in log analysis and performance tuning of applications.
- Scripting experience with Shell, Bash, or Python.
- Expertise with monitoring tools: Zabbix, Grafana, Prometheus, Nagios.
- Strong understanding of Linux/Unix systems and command-line troubleshooting.
Education Qualification - Bachelor’s degree in software engineering or computer science
Experience – 3-5 years
Industry - IT/Software/BFSI/ Banking /Fintech
Work arrangement – 5 days working from office
Location – Noida
What do we offer:
- An organization where we strongly believe in one organization, one goal.
- A fun workplace which compels us to challenge ourselves and aim higher.
- A team that strongly believes in collaboration and celebrating success together.
- Benefits that resonate ‘We Care’.
If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.
This advertiser has chosen not to accept applicants from your region.
5
Application Support Engineer
Gurgaon, Haryana
S&P Global
Posted 1 day ago
Job Viewed
Job Description
**About the Role:**
**OSTTRA India**
**The Role: Application Support Engineer**
**The Team:** Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that OSTTRA provides a high-quality service and maintains client satisfaction.
**The Impact:** Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
**What's in it for you:**
OSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.
You will have 6-10 years' experience of Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients.
This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
+ Your duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.
+ You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.
+ The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
+ Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
+ Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.
+ You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.
**What We're Looking For:**
+ University graduate or equivalent with background of bachelor's in computer science.
+ Ability to read and trace Java, C++ and/or scripting languages.
+ Possess the understanding of PAAS and implementation with OpenShift.
+ Experience or having high motivation to pick up cloud implementation on AWS.
+ Experience in handling client issues and expectation management.
+ Experience in Application Support, software development and deployment (SDLC).
+ Good Unix skills, including scripting experience.
+ Experience of XML and XSLT.
+ Experience of databases including SQL scripting, preferably but not limited to Oracle.
+ Good understanding of messaging platforms and protocols like FIX and IBM MQ.
+ Understanding of networking principles, its practical uses and basic troubleshooting.
+ Experience in encrypted connectivity channels utilizing SSL and TLS.
+ Have experience of working in the Finance Industry.
+ Knowledge of the Financial OTC Derivative and FX products.
+ Good understanding of Application Support processes.
+ Awareness of Derivatives products and post trade processing (desirable).
+ Be flexible regarding hours including weekends and public holidays.
+ Knowledge of financial protocols like FIX, FPmL, TOF etc
+ Ability to understand Application architecture, and able to effectively navigate to the problem area.
+ Ability to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.
+ Ability to understand business workflow and tie to technical implementation.
**The Location: Gurgaon, India**
**About Company Statement:**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
**OSTTRA India**
**The Role: Application Support Engineer**
**The Team:** Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that OSTTRA provides a high-quality service and maintains client satisfaction.
**The Impact:** Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
**What's in it for you:**
OSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.
You will have 6-10 years' experience of Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients.
This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
+ Your duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.
+ You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.
+ The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
+ Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
+ Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.
+ You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.
**What We're Looking For:**
+ University graduate or equivalent with background of bachelor's in computer science.
+ Ability to read and trace Java, C++ and/or scripting languages.
+ Possess the understanding of PAAS and implementation with OpenShift.
+ Experience or having high motivation to pick up cloud implementation on AWS.
+ Experience in handling client issues and expectation management.
+ Experience in Application Support, software development and deployment (SDLC).
+ Good Unix skills, including scripting experience.
+ Experience of XML and XSLT.
+ Experience of databases including SQL scripting, preferably but not limited to Oracle.
+ Good understanding of messaging platforms and protocols like FIX and IBM MQ.
+ Understanding of networking principles, its practical uses and basic troubleshooting.
+ Experience in encrypted connectivity channels utilizing SSL and TLS.
+ Have experience of working in the Finance Industry.
+ Knowledge of the Financial OTC Derivative and FX products.
+ Good understanding of Application Support processes.
+ Awareness of Derivatives products and post trade processing (desirable).
+ Be flexible regarding hours including weekends and public holidays.
+ Knowledge of financial protocols like FIX, FPmL, TOF etc
+ Ability to understand Application architecture, and able to effectively navigate to the problem area.
+ Ability to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.
+ Ability to understand business workflow and tie to technical implementation.
**The Location: Gurgaon, India**
**About Company Statement:**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
This advertiser has chosen not to accept applicants from your region.
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6
Specialist, Application Support
Chennai, Tamil Nadu
Fiserv
Posted 2 days ago
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
7
Specialist, Application Support
Chennai, Tamil Nadu
Fiserv
Posted 2 days ago
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
8
Specialist, Application Support
Bengaluru, Karnataka
Fiserv
Posted 2 days ago
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
9