Customer Service Executive

Thrissur, Kerala GVR TECHNOLABS PRIVATE LIMITED

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Job Description

Company Overview

GVR Technolabs Pvt Ltd is a prominent Information Technology services company based in Thrissur. We specialize in the design, deployment, and management of hardware and software applications and technology infrastructures. Our mission is to enhance client efficiency, strengthen partnerships, and improve business processes with a focus on quality, value, and security.


Job Overview

We are seeking a dedicated Customer Service Executive to join our team in Thrissur. This is a full-time position at the junior level, requiring a minimum of 1 year of experience. The ideal candidate will possess a strong aptitude for customer support, with the ability to manage multiple tasks effectively. Fluency in Hindi and English is necessary.


Qualification: Any Graduate with Minimum 1 year of experience


Skills:

  • Proficiency in customer support with a strong commitment to customer satisfaction (Mandatory skill).
  • Experience in call handling, ensuring professional and effective communication with clients.
  • Skilled in email communication, capable of writing clear and concise responses to queries.
  • Ability to multitask efficiently, managing multiple customer interactions without compromising quality.
  • Time management skills, ensuring timely resolution of customer concerns and prioritizing tasks efficiently.
  • Strong problem-solving abilities, identifying customer issues and providing appropriate solutions promptly.
  • Active listening skills to understand and address customer needs effectively.
  • Experience in attendance management, ensuring adherence to schedules and maintaining professional availability.


Roles and Responsibilities:

  • Handle inbound customer calls and provide comprehensive assistance to resolve customer inquiries.
  • Maintain accurate and detailed records of customer interactions in the company database.
  • Respond to customer emails in a timely and professional manner, ensuring high levels of satisfaction.
  • Collaborate with internal teams to resolve complex issues and enhance service delivery.
  • Monitor customer feedback and provide insights for service improvement and product development.
  • Work closely with the team to ensure procedures and policies are correctly followed.
  • Assist in training new team members and share best practices for customer service excellence.
  • Participate in team meetings and contribute to a positive and collaborative work environment.


Interested and suitable candidates can forward their resumes to or Whatsapp @ ,

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Customer Service Representative

Thrissur, Kerala TP

Posted 1 day ago

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Job Description

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate


Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

  • Manage inbound and outbound customer queries via voice/email/chat
  • Provide accurate information and resolve issues with empathy and professionalism
  • Maintain service quality and adhere to process guidelines
  • Document interactions and escalate unresolved concerns when necessary

Requirements:

  • Excellent verbal and written communication skills in English
  • Ability to work in rotational shifts (including night shifts)
  • Basic computer proficiency and typing skills
  • Freshers with strong communication are encouraged to apply
  • Must have a stable internet connection and quiet workspace
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Customer Service Representative

Thrissur, Kerala TP

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Bachelor’s degree or equivalent qualification.

1–3 years of experience in international customer support or BPO environment.

Excellent communication skills in English (additional languages are a plus).

Strong problem-solving ability and customer empathy.

Proficiency in using CRM systems and support tools.

Willingness to work in rotational shifts, including nights and weekends.

Responsibilities


  • Provide deep knowledge and expertise in the designated subject area.
  • Guide and inform project planning, ensuring alignment with best practices.
  • Ensure high-quality outcomes by reviewing and validating project deliverables.
  • Act as a mentor and resource for team members, sharing knowledge and fostering development.
  • Collaborate with cross-functional teams to achieve project goals.


Qualifications

  • Bachelor’s degree or higher in a relevant field.
  • Extensive experience and expertise in the specific subject area.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to guide and mentor team members.
  • Experience in project planning and execution.
  • Strong attention to detail and commitment to high-quality outcomes.
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