1,909 Sr Program Manager jobs in India

Description
We are hiring Senior Program Manager to run complex and cross functional projects for Quick Commerce. This role is a part of the core Quick Commerce team . The incumbent will drive large high impact projects for ultra fast network. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or solving for scale up
The incumbent will own the following -
1) Drive automation and work with technology teams to scope out and drive any tech changes that are needed
2) Work with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out solution themes and associated projects
4) Responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
5) Create a plan and manage execution to deliver results
6) Develop a roadmap and metrics to measure progress of the initiatives they own. Own writing reports/documents that detail the progress to leadership on a frequent basis.
7) Liaise across functions to drive their project and help clear issues and bottlenecks.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
At Amazon, we're working to be the world's most customer-centric company. Driving innovation on behalf of customers is core to our mission. This is an exciting opportunity to join one of the most strategic, impactful, and fastest growing areas within Amazon.
This role requires one to be a self-starter with good business modeling skills, keen attention to detail and good track record of collaborating with diverse stakeholders. This role has regular interaction with senior leadership and stakeholders across Amazon and requires good verbal and written communication skills. The candidate will need to be capable of operating with a high degree of autonomy and hence needs to demonstrate a high degree of comfort with ambiguity besides holding a high bar on performance. The candidate will need to have a proven track record for hiring, developing and retaining the best talent.
Key job responsibilities
Learn and stay current with technical developments in the field of Automation Technology and including Amazon AI services.
Lead a team of highly talented RPA and automation engineers responsible for managing all aspects of mission-critical systems
Partner with business stakeholder and product managers around automation technology/RPA capability communication/articulation, translate technical jargon and methodologies to business absorb able language
Research and drive new and innovative AI/ML approaches
Enforce a high bar for operational excellence of the team's services
Recruit high performing team members, and provide them mentorship and coaching
Establish team mechanisms for project planning, product development, engineering excellence, operational excellence, and team building mechanisms.
Basic Qualifications
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7-10+ years of leadership experience in managing large a team of engineers who automate processes - Experience with one or more RPA technologies (E.g.: Automation Anywhere, Blue Prism, UiPath, Amazon Q, Amazon Diamond Toolkit framework) and ability to integrate to in-house platforms.
- Good consulting mindset working with Sr Managers, Directors and ability to build, lead and guide technical and business teams.
- Collaborative conflict resolution experience and ability to navigate the complex business environment to drive decisions
- Demonstrated leadership experience in hiring, leading, motivating, and developing teams. Should have managed a team at least for 3-5 years
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
- Experience with Gen AI services, frameworks, and server side automation implementations. Exposure to LLM constraints, pitfalls, and implementation patterns.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help.
We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.
Work/Life Balance
RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss about things outside work, like, life in general, your family, hobbies etc. We provide trainings to the employees through online learning platforms such as O'reilly and also encourage them to take up AWS/ML certifications.
Key job responsibilities
- Experience of managing complex business processes at scale.
- Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon
- Communication and influencing skills with an ability to deal with a fast-paced environment.
- Experience in defining, developing and using metrics to drive the vision and manage the business.
- Analyze data and dive deep into processes to derive insights for enhancing systems
- Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
- Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects
- Ability to work effectively & independently in a fast-paced environment with tight deadlines.
- Write compelling business documents and drive outcomes for senior leadership at Amazon
About the team
Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.
Basic Qualifications
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help.
We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.
Work/Life Balance
RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss about things outside work, like, life in general, your family, hobbies etc. We provide trainings to the employees through online learning platforms such as O'reilly and also encourage them to take up AWS/ML certifications.
Key job responsibilities
- Own and drive comprehensive go-to-market (GTM) strategies for products and initiatives
- Build scalable processes and frameworks to standardize GTM execution
- Partner with senior leadership to align GTM strategies with broader business objectives
- Create and maintain executive-level communications and presentations
- Lead cross-functional teams to execute large-scale programs across multiple geographies and business units
- Develop detailed project plans, timelines, and success metrics while managing dependencies and risks
- Drive data-driven decision making through analytics and customer insights
About the team
Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.
Basic Qualifications
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Job Title: Program Manager, DSP
Position Overview:
Here at Amazon, we're seeking for an experienced Sr.Program Manager to lead routing and capacity planning initiatives. In this role, an experienced program manager will work with different stakeholder to track program status and drive the end-to-end launch of an innovative sorting technologies that enhances operational efficiency and delivery speed.
Key Responsibilities:
- Own the complete launch roadmap for Sort to Zone implementation across multiple stations in India.
- Work with ACES, Ops engineering and other cross functional teams to build standard operating procedures, conduct UATs and design first time right solutions.
- Drive change management, training programs for associates and infrastructure readiness.
- Design and implement performance metrics to track Sort to Zone efficiency from the launch.
- Coordinate with global teams to leverage best practices and learnings from other regions to horizontally expand best practices.
- Program manage end to end efforts across multiple functions to ensure day 1 readiness for the launch.
- Work with product, Tech SMEs and Ops leaders to design and execute robust sortation strategy for India in line with world wide parity
Required Qualifications:
- Bachelor's degree in Engineering, Operations Management, or related field
- 7+ years of program management experience in operations or technology implementation
- 3+ years in lastmile program/ops
- Strong track record of leading large-scale transformation projects
- Experience in process improvement methodologies (Six Sigma, Lean)
- Excellent stakeholder management and communication skills
Preferred Qualifications:
- MBA or Master's degree
- Experience with multi-year change management projects across lastmile
- Knowledge of Indian logistics landscape
- Six Sigma certification
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Within SP Support, Partner Engagement team strives to make Amazon the best way for selling partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We focus on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency.
ABOUT THE ROLE:
The Senior Program Manager, Workfront will play a pivotal role contributing to the success of Change Management and Defect Elimination charters for the Partner Engagement Team. This role will lead the implementation, configuration, and adoption of Workfront platform, managing technology, workflows, and requirements, as well as supporting process improvements to meet the operational needs of the organization. The role is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management and license allocation. In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards. The role will also lead the implementation of new functionality and lead software integration initiatives, defining requirements as well as testing and troubleshooting (Including and not limited to Automation, APIs, and Fusion). The PM will be passionate about the selling partner experience, innovation, and cross-team partnerships to deliver business impact . The role regularly collaborates with a large set of individuals and does not afraid to make hard decisions. This role partners/influences extensively with key stakeholders in Product/Program owners, Operations, and Analytics.
Key job responsibilities
- Regularly review intake processes and user feedback to ensure implementation is meeting expectations, making adjustments to processes as needed to improve the end user experience and metrics
- Collaborate with cross-functional stakeholders to understand current state, difficulties and offer Workfront solutions to meet those challenges
- Support day-to-day system needs and adjustments such as user management and experience, data integrity, audits, as well as user troubleshooting. Lead troubleshooting efforts and track support ticket requests shared by users
- Setup scalable mechanisms/process to fix and reduce upstream defects.
- Implement new functionality and drive automation initiatives by partnering with including API and Fusion integrations.
- Configure Workfront platform to meet business requirements and provide work management transparency through accurate and effective reports and dashboards
- Create, share, and update reports and dashboards as requested by leadership, partnering with stakeholders on requirements
-Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes. Maintain documentation for processes, adoption, standardization, alignment.
- Create and lead Workfront Center of Excellence to support the governance and prioritization requirements for the organization
- Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed
- Be a visible and vocal role model across the wider business for Amazon's customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.
Basic Qualifications
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- 6+ years of relevant work experience with
- 4+ years experience supporting teams and business requesters
- Demonstrated experience designing and mapping processes, and charting interaction layers across users, processes, systems, data, and governance
- Demonstrated experience architecting Workfront solutions
- Ability to clearly capture and communicate processes, changes, and designs to non-technical peers
- Strong understanding of processes and workflows and project lifecycles
- Proficiency in building automation and integrations using Adobe Fusion, leveraging best practices to analyze and select the optimal approach
- Analytical mindset with strong problem solving and process improvement abilities.
- Excellent communication skills, with the ability to present technical solutions to business stakeholders
Preferred Qualifications
- Master of Business Administration with a minimum of 2 years work experience within e-commerce industry. Experience in fast paced and ambiguous environment
- Demonstrated ability to work independently to drive projects to completion
- Tenacity to develop ideas independently and thrive in a fast-paced environment
- Experience working with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
About Amazon.com
Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. We want you to help share and shape our mission to be Earth's most customer-centric company. We are making history and the good news is that we've only just begun.
The Team: We at ASIN Localization are an integral part of creating new listings and enabling customers to shop in a language of preference globally. Our vision is to enable customers in every Store to have access to all of Amazon's WW selection and in a language of their choice. Every year, we help in launching new marketplaces and localize billions of products for Amazon worldwide. The site at Hyderabad manages multiple critical programs for WW Localization team.
The Role: We're seeking an exceptional Program Manager to drive Operational Excellence in project/program management at our Hyderabad team. Operational Excellence is not just a set of activities; it's a philosophy anchored in problem-solving and leadership to create sustainable, continuous improvement.
As our ideal candidate, you will enhance both service value and delivery to our customers, deploy new processes and implement consistent improvements. You will drive high-visibility, strategic programs and lead process improvement initiatives while balancing big-picture thinking with meticulous attention to detail. This role involves managing multiple critical programs for Worldwide ASIN Localization, structuring programs to launch new processes, and rectifying defects across existing portfolios. You will coordinate with multiple internal Amazon teams, present to senior leadership, and drive alignment among stakeholders.
Ideal candidate is expected to:
- Work with internal teams (Engineering/Product Management etc) to identify opportunities and set up new processes from scratch which can reduce operational load on partner teams.
- Work with product management/Engineering teams to understand program requirements and jointly develop a solution to drive automation as well as deliver on the yearly goals.
- Identify defects, deep dive root causes and work out short-term and long-term solutions. Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview.
- Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals.
- Thrive in a dynamic environment, addressing varying workloads, customer priorities, and changing mix of workload for optimum throughput management.
Basic Qualifications
- - 6+ years of program or project management experience
- - Experience using data and metrics to determine and drive improvements
- - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- - Experience working cross functionally with tech teams
- - Excellent communication and writing skills, with the ability to translate technical information into clear and concise SOPs or narratives.
- - Highly organized, detail-oriented, and able to manage multiple priorities and deadlines simultaneously.
Preferred Qualifications
- - 2+ years of driving process improvements experience
- - Master's degree, or MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Sr. Program Manager leads programs and products designed to improve seller experience and address program gaps while driving continuous improvement and identifying areas for expanded services.
This role focuses on facilitating growth through scalability and sustainability to keep pace with Amazon's overall growth, and may include leading small teams of direct reports.
Key job responsibilities
Build and drive detailed roadmaps incorporating technical, operational tasks, workstreams and stakeholder alignments
Develop and maintain project plans, identify resource needs, and manage project schedules while collaborating across teams
Drive awareness and communications strategies to foster a safer, more secure, and resilient workplace
Conceptualise, benchmark and calculate promotion goals, reward models, adoption metrics and estimated profitability
Lead program approval processes with leadership, Finance and Legal teams
Create and implement go-to-market initiatives to drive seller awareness and adoption
A day in the life
The role involves setting up and managing short-term monetary incentives to drive seller behavior changes and adoption of specific high value actions.
Each day includes working with business teams to create, approve and release customized time-bound promotions that align with key business goals.
About the team
The IN Seller Success & Enablement (IN SSE) team is dedicated to identifying, retaining and accelerating success for high-potential sellers through scalable programmatic and product interventions.
The team employs scalable efforts across multiple areas including customer inputs like selection expansion and speed, event performance through deals and marketing, seller engagement via third-party services and communication channels, and program/product go-to-market adoption.
Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Inventory Optimization Program (IOP) . Objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects , thereby increase their availability and sales by enhancing customer experience. Our end customers are the Buying customer and Selling partner. We work hard to reduce the buying customer's product non-availability and to improve the profitability of our selling partners.
As the Senior Program Manager, you will own the expansion of IOP program to all defect reasons across WW and driving Defect elimination.
The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). He/She will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships).
A successful candidate will be an exceptional strategic thinker and will have exposure to supply chain improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product.
Key job responsibilities
·Responsibility for defining and driving business goals.
. Forming and managing cross-functional project teams to drive key programs for our customers.
· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.
. Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination.
· Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
· Takes up a business problems which are not well defined. Delivers independently with limited leadership direction.
· Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others.
· Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. Makes trade-offs on short-term vs. long-term needs. Able to resolve difficult situations
· Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas
A day in the life
You will own few defects that lead to process-gaps in Inventory Management, understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects.
Each day, you will dive deep into Data to analyze opportunities, identify patterns and implement upstream solutions.
You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements.
You will present data driven insights to leadership for decision making.
About the team
Our program identifies, categorizes, reports and resolves inventory availability process defects in Amazon fulfillment network. We resolve key bottlenecks to make sure inventory is available for our customers. We think tech first to provide scalable solutions.
Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.