4,926 Sr Program Manager jobs in India

Description
We are hiring Senior Program Manager to run complex and cross functional projects for Quick Commerce. This role is a part of the core Quick Commerce team . The incumbent will drive large high impact projects for ultra fast network. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or solving for scale up
The incumbent will own the following -
1) Drive automation and work with technology teams to scope out and drive any tech changes that are needed
2) Work with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out solution themes and associated projects
4) Responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
5) Create a plan and manage execution to deliver results
6) Develop a roadmap and metrics to measure progress of the initiatives they own. Own writing reports/documents that detail the progress to leadership on a frequent basis.
7) Liaise across functions to drive their project and help clear issues and bottlenecks.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

ABOUT THIS OPPORTUNITY

The Property management team strategically manages Target Properties to deliver value, reliability, and brand. As Manager Property Management you will be leading a team of up to 10 resources.

As part of this role, you will lead Targets strategic priorities in sustainability and asset portfolio by working closely with multiple teams in Minneapolis & India within PM functions such as asset management, portfolio management.

Facilitate transitions/knowledge transfers of new tools/capabilities and skillsets towards global capability enhancement. From a TII perspective your team will be managing multiple priorities in waste minimization, energy conservation, vendor management, WO management, asset portfolio management etc. Talent management and partner engagement will be key for this role as you will work with a high performing and diverse team with varied work experiences and well versed with the current process.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

This role focuses on developing and managing end-to-end process of Asset Portfolio managing the collection, changes and updates of information over multi-billion dollar assets across all locations. The role will be responsible to developing the process, collaborating across ops teams and stakeholders, Product and Data teams to ensure we have accurate understanding of what we own. This is a critical process that is fundamental to all of Property Managements other key processes and investment decisions

PM Operations:

• Developing and documenting end-to-end processes on collecting and updates to Asset Portfolio including intake for New Assets set up, change of assets through replacement or remodel.
• Set up operations business rules to maintain the Assets based on the needs of each asset and location.
• Managing and maintaining the process in partnership with Ops, Product, Stakeholders and Data teams
• Manage information democratization across Properties functions

Partnerships :

• Develop strong partnership and collaboration/interaction model with Asset Owners and Asset Leaders
• Develop strong partnership with Product and Data teams
• Develop strong partnership with Ops teams who own other key processes that depend on Asset Portfolio

REPORTING/WORKING RELATIONSHIPS:

Reports to Property Management Director.

Working relationship: All teams within the Property Management (US and India)

JOB REQUIREMENTS:

Minimum requirements:

• 7+ years business experience in retail or related field with preference for Mechanical/electrical domain.
• Demonstrated success in designing and managing a program, or complex processes
• Bachelors Degree from Accredited Universities. Preferably in Mechanical Electrical streams
• Ability to work and contribute to a team environment.
• Able to positively interact with various levels of management.
• Ability to coordinate and multitask on conflicting priorities.
• Ability to convert strategic priorities to goals for a team to pursue.
• Ability to represent team and Property management in various forums.
• Ability to design a process end-to-end with optimized efficiency and accuracy.
• Strong partnership with the Sr. Manager in Data & Analytics to optimize data quality in asset portfolio data collected.
• Strong strategic thinking beyond execution of a process to drive future design.

Skills Required:

• Strong system thinking, dot-connecting skills
• Strong critical thinking and problem solving skills
• Excellent partnership building skills.
• Excellent communication skills
• Proven project management and leadership skills
• Excellent conflict management skills.
• Strong presentation, meeting management, and facilitation skills

Skills Required
Retail, Property Management, Program Managment

We are hiring Senior Program Manager to run complex and cross functional projects for Quick Commerce. This role is a part of the core Quick Commerce team . The incumbent will drive large high impact projects for ultra fast network. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or solving for scale up
The incumbent will own the following -
1) Drive automation and work with technology teams to scope out and drive any tech changes that are needed
2) Work with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out solution themes and associated projects
4) Responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
5) Create a plan and manage execution to deliver results
6) Develop a roadmap and metrics to measure progress of the initiatives they own. Own writing reports/documents that detail the progress to leadership on a frequent basis.
7) Liaise across functions to drive their project and help clear issues and bottlenecks.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

About Zeta Zeta is a Next-Gen Banking Tech  company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card Zeta has over 1,700+ employees  across the US, EMEA, and Asia, with 70%+ roles in R&D . Backed by SoftBank, Mastercard, and other investors , we raised $330M at a $2B valuation  in 2025. more @ ,,, About the Role: We are seeking a (highly experienced) Program Manager to lead cross-functional teams and manage complex programs that drive business growth and customer success.The ideal candidate will have a proven track record of leading large-scale, high-impact programs and initiatives in the banking & credit cards domain .

Responsibilities

Program Planning and Design: Align programs with the organization's strategic objectives and business goals. Clearly define the scope of the program, including deliverables and outcomes. Establish clear and measurable program objectives.

 Collaboration: Collaborate with design leadership to contribute to the creation of world-class interaction designs, offering assistance from initial concept ideation through the entire design process up to the product shipping stage.

Resource Management: Identify and allocate resources, including budget, personnel, and equipment. Develop and manage the program budget, ensuring cost-effectiveness.

Risk Management: Identify potential risks and develop mitigation strategies. Address and resolve issues that may impact the program's success.

Stakeholder Management: Engage with various stakeholders, including executives, project managers, and team members.

Requirements Gathering: Gather and manage requirements from stakeholders to shape the program.

Planning and Execution: Develop and manage the program schedule, setting realistic timelines and milestones. Implement and oversee quality assurance processes to ensure deliverables meet standards

Change Management: Implement effective change control processes to manage alterations to the program scope, schedule, and resources. Communicate changes to stakeholders and ensure alignment.

Performance Monitoring: Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metrics.

Documentation: Maintain comprehensive documentation, including project plans, reports, and other relevant materials.

Contract and Vendor Management: Manage contracts and relationships with external vendors if applicable.

Continuous Improvement: Continuously analyze program performance, reliability, and incidents to identify areas for improvement. Implement changes to enhance overall program resilience.

Conflict Resolution: Address conflicts and challenges within the team to maintain a positive work environment.

Skills

Project Planning and Delivery: Advanced knowledge and demonstrated expertise in the areas of end to end project planning and project delivery

Experience with any tech stacks: Must be from a technical background and have hands-on experience with any tech stacks (preferably Java, Spring boot and Postgresql). Preferably a PMP or Agile PM certification.

Project Management tools: Strong hands-on experience on any project management tools like JIRA, Trello, Smartsheets, OKR management software, Kanban, etc

Agile Methodology: Strong understanding of scrum and agile methodologies, sprint planning etc. Proficiency in creating animations from scratch using Lottie, showcasing the ability to add dynamic and engaging elements to user interfaces. This skill enhances the overall user experience through interactive and visually appealing animations.

Cross-functional coordination: Exercise good business judgment skills to find short-term solutions working cross-functionally for difficult/tricky engineering problems while not sacrificing the long term goals.

Reporting & Dashboards: Experience working with tools to manage schedule, cost and risks of ongoing projects and provide reports to management

Communication Skills: Excellent communication skills, somebody who can understand the business problem/domain fast and articulate problem/solution to different audience types (technical/business)Obsessive ownership towards individual and team goals and does it right

Experience and Qualifications

12-16 years of software industry experience with 4+ years of experience managing large cross-functional product development projects from inception to launch seeing the full lifecycle with a deep understanding of agile methodologies

Experience in deploying cards platform is preferred

Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)

Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

About Zeta Zeta is a Next-Gen Banking Tech  company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card Zeta has over 1,700+ employees  across the US, EMEA, and Asia, with 70%+ roles in R&D . Backed by SoftBank, Mastercard, and other investors , we raised $330M at a $2B valuation  in 2025. more @ ,,, About the Role: We are seeking a (highly experienced) Program Manager to lead cross-functional teams and manage complex programs that drive business growth and customer success.The ideal candidate will have a proven track record of leading large-scale, high-impact programs and initiatives in the banking & credit cards domain .

Responsibilities :

Program Planning and Design: Align programs with the organization's strategic objectives and business goals. Clearly define the scope of the program, including deliverables and outcomes. Establish clear and measurable program objectives. 

 Collaboration: Collaborate with design leadership to contribute to the creation of world-class interaction designs, offering assistance from initial concept ideation through the entire design process up to the product shipping stage. 

Resource Management: Identify and allocate resources, including budget, personnel, and equipment. Develop and manage the program budget, ensuring cost-effectiveness. 

Risk Management: Identify potential risks and develop mitigation strategies. Address and resolve issues that may impact the program's success. 

Stakeholder Management: Engage with various stakeholders, including executives, project managers, and team members. 

Requirements Gathering: Gather and manage requirements from stakeholders to shape the program. 

Planning and Execution: Develop and manage the program schedule, setting realistic timelines and milestones. Implement and oversee quality assurance processes to ensure deliverables meet standards 

Change Management: Implement effective change control processes to manage alterations to the program scope, schedule, and resources. Communicate changes to stakeholders and ensure alignment. 

Performance Monitoring: Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metrics. 

Documentation: Maintain comprehensive documentation, including project plans, reports, and other relevant materials. 

Contract and Vendor Management: Manage contracts and relationships with external vendors if applicable. 

Continuous Improvement: Continuously analyze program performance, reliability, and incidents to identify areas for improvement. Implement changes to enhance overall program resilience. 

Conflict Resolution: Address conflicts and challenges within the team to maintain a positive work environment. 

Skills :

Project Planning and Delivery: Advanced knowledge and demonstratedexpertise in the areas of end to end project planning and project delivery 

Experience with any tech stacks: Must be from a technical background and have hands-on experience with any tech stacks (preferably Java, Spring boot and Postgresql). Preferably a PMP or Agile PM certification. 

Project Management tools: Strong hands-on experience on any project management tools like JIRA, Trello, Smartsheets, OKR management software, Kanban, etc 

Agile Methodology: Strong understanding of scrum and agile methodologies, sprint planning etc. Proficiency in creating animations from scratch using Lottie, showcasing the ability to add dynamic and engaging elements to user interfaces. This skill enhances the overall user experience through interactive and visually appealing animations. 

Cross-functional coordination: Exercise good business judgment skills to find short-term solutions working cross-functionally for difficult/tricky engineering problems while not sacrificing the long term goals. 

Reporting & Dashboards: Experience working with tools to manage schedule, cost and risks of ongoing projects and provide reports to management 

Communication Skills: Excellent communication skills, somebody who can understand the business problem/domain fast and articulate problem/solution to different audience types (technical/business). Obsessive ownership towards individual and team goals and does it right 

Client Management: Build and maintain strong relationships with clients, ensuring their needs and expectations are met. Act as the primary point of contact for clients, providing regular updates and addressing any concerns promptly. Understand client business goals and align program objectives to support these goals. Facilitate effective communication between clients and internal teams to ensure seamless program execution. Gather and manage client requirements, ensuring they are accurately reflected in the program deliverables. 

Experience and Qualifications :

10+ years of software industry experience with 4+ years of experience managing large cross-functional product development projects from inception to launch seeing the full lifecycle with a deep understanding of agile methodologies 

Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus 

Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent) 

Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our succes

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ , , ,

The Role:

We are seeking a highly skilled Delivery Manager to lead the delivery of high-quality products and services to our clients. You will be responsible for overseeing the entire delivery process, from project initiation to completion, ensuring timely, on-budget, and quality delivery of all services and solutions. The ideal candidate should have strong leadership skills, exceptional problem-solving abilities, and the ability to manage complex, multi-disciplinary projects. 

Responsibilities:

Project Delivery:

Lead and manage the end-to-end delivery of projects, ensuring they are completed within scope, time, and budget constraints. 

Coordinate with cross-functional teams (technical, business, operations, etc.) to ensure smooth project execution. 

Monitor and report on project progress, risks, and issues, ensuring proactive risk mitigation. 

Stakeholder Management: 

Engage and manage relationships with key stakeholders, including clients, senior management, and team members. 

Communicate project status, timelines, and risks to stakeholders clearly and effectively. 

Ensure customer satisfaction by ensuring that all expectations and requirements are met. 

Team Leadership: 

Manage and motivate project teams, ensuring they have the necessary resources and support to succeed. 

Foster a collaborative and productive team environment. 

Provide guidance and coaching to team members to enhance performance and career development. 

Budget and Resource Management: 

Monitor and manage project budgets, ensuring effective resource allocation and cost control. 

Ensure that the appropriate resources (people, tools, and technology) are available to deliver the project successfully. 

Process Improvement: 

Drive continuous improvement of project management processes, tools, and methodologies. 

Implement best practices in project delivery and share lessons learned from past projects. 

Facilitate retrospectives and feedback loops to improve team performance and delivery outcomes. 

Quality Assurance: 

Ensure that all deliverables meet quality standards and client expectations. 

Collaborate with quality assurance (QA) teams to incorporate testing and validation into the project delivery lifecycle. 

Skills:

Proven experience as a Delivery Manager or in a similar role Project Manager, Scrum Master) within an IT or technical environment. 

Experience managing cross-functional teams and delivering complex projects. 

Strong understanding of project management methodologies (Agile, Scrum, Waterfall, etc.). 

Experience with project management tools Jira, Trello, MS Project, etc.). 

Strong leadership and team management skills. 

Excellent communication and interpersonal skills. 

Problem-solving and critical-thinking abilities. 

Ability to manage multiple priorities in a fast-paced environment. 

Client-focused with an ability to manage stakeholder expectations effectively. 

Experience and Qualifications

Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field (or equivalent work experience). 

Certifications (Optional but preferred): 

PMP (Project Management Professional), Prince2, Agile, or Scrum certifications. 

ITIL (Information Technology Infrastructure Library) certification for IT service management

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

Job Description

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! 

Project Planning and Management

· Develop comprehensive project roadmaps by defining key milestones, deliverables, and success criteria for each engineering initiative.

· Collaborate with engineering team leads to accurately estimate resources, budgets, and timelines for all phases of project execution.

· Proactively track project performance against key performance indicators (KPIs) such as schedule adherence, budget variance, and quality benchmarks.

· Analyze changes in project requirements and scope, and efficiently implement change management strategies to minimize disruption and maximize outcomes.

· Utilize agile, waterfall, or hybrid project methodologies depending on the nature and scope of the project while ensuring compliance with company policies.

Leadership and Team Coordination

· Define clear roles, responsibilities, and expectations for each member of the project team, ensuring accountability and optimal performance.

· Serve as a motivational leader by fostering a results-driven culture, inspiring the engineering team to meet challenging goals.

· Resolve conflicts within project teams in a fair and timely manner, mitigating risks to performance or timeline delays.

· Facilitate team-building activities and retrospectives to strengthen collaboration and continuously improve workflow processes.

· Provide coaching and professional development support to engineers and team members to optimize their individual contributions.

Reporting and Stakeholder Management

· Maintain a comprehensive project dashboard to provide real-time visibility to stakeholders at various levels of the organization.

· Deliver executive-level presentations summarizing critical metrics, program highlights, and challenges, along with actionable recommendations for resolution.

· Actively engage stakeholders during all stages of the project lifecycle to incorporate their input and manage expectations effectively.

· Work with external vendors, contractors, or consultants as necessary, ensuring adherence to contractual obligations and timelines.

· Address and resolve escalations from stakeholders promptly while ensuring alignment with program goals and constraints.

Risk and Issue Management

· Set up and oversee a robust risk mitigation framework to identify, assess, and address potential challenges early on.

· Prioritize and manage issues during the development cycle by coordinating with engineering and operations teams to implement quick resolutions.

· Conduct root cause analyses for recurring risks and implement preventative measures to safeguard project delivery.

· Ensure adherence

· Proven ability to deliver complex engineering programs through advanced knowledge of project management tools, methodologies, and best practices.

· Strong leadership and organizational skills with the ability to inspire and build high-performing teams to achieve program objectives.

· Exceptional problem-solving skills with a proactive and creative approach to addressing challenges and mitigating risks.

· Outstanding interpersonal abilities to articulate complex technical and strategic concepts to diverse audiences, including senior leadership and cross-functional teams.

· Solid understanding of engineering principles, processes, and product lifecycles to make informed decisions and guide project execution.

· Demonstrated capacity to manage multiple initiatives in parallel, effectively prioritizing tasks and resources within fast-paced and dynamic environments.

· Ability to work efficiently in fluid and rapidly changing conditions while fostering collaboration and alignment across departments.

Computer Skills

· Proficiency in project management tools such as Microsoft Project, JIRA, or similar platforms.

· Technical knowledge of engineering tools and software is highly preferred.

· Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Role : Program Manager / Sr. Program Manager

Location : Electronic City, Bangalore 

Reporting to : VP, Head of Operations

About Scaler

Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler’s industry-vetted curriculum provides solutions to real-world challenges, addressing the changing dynamics of the technology industry through three flagship programs: Scaler Academy, Scaler Devops and Scaler DSML. Scaler believes in creating real-life impact by focusing on ‘impact-driven’ tech talent. Enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organisations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x RoI (return on investment) and a salary hike of approximately 126%. To further redefine tech education, Scaler has launched Scaler Neovarsity - an online university that offers an outcome-focused Master’s Programme accredited with ECTS and Scaler School of Technology - a 4-year residential UG program in Computer Science. Scaler Enterprise is its B2B arm that focuses on building relationships with domestic and global organisations to provide them with industry-ready talent. Over 900 companies have worked with Scaler for their tech recruitment needs. The startup’s parent firm, InterviewBit, is featured on the Financial Times’s Asia Pacific High Growth Companies 2021, 2022 and 2023 rankings. Valued at $710 million, Scaler is backed by marquee global investors like Peak XV Partners (formerly Sequoia Capital India), Tiger Global, and Lightrock India. It has expanded its footprint across India and the US.

About the team

The Scaler Business Operations team ensures high-quality learning experiences and that the right career outcomes are provided to learners as part of the Scaler online vertical. This means managing and optimising the day-to-day activities and processes of the functions that the team oversees: onboarding, participation, experience, and placement. This team plays a critical role in achieving the company's strategic goals and objectives through effective internal and external coordination with the learners and execution of mission-critical problem statements. 

Role & Responsibilities of a PM/Sr. PM

Problem-Solving & Collaboration

Proactively identify and resolve operational challenges to ensure smooth execution.

Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.

Work cross-functionally with instructors, product teams, and support teams to drive program success.

Build and maintain strong, trust-based relationships with key stakeholders.

Communicate effectively in both written and verbal formats across teams and leadership.

Execution & Operations

Take end-to-end ownership of stakeholder management, including onboarding, training, work assignment, performance evaluation, payments, and deboarding.

Develop, execute, and maintain detailed operational plans to ensure seamless program execution.

Track and manage daily, weekly, and monthly tasks with precision and timeliness.

Ensure high-quality, error-free deliverables that exceed team standards.

Monitor and report workstream progress to support strategic decision-making.

Draft policies and document processes to enhance efficiency and standardisation.

Leverage internal tools (e.g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.

Identify and implement process automation and optimisation strategies.

Independently manage and scale multiple workstreams simultaneously.

Team Collaboration & Contribution

Work closely with peers to drive collective team success and operational excellence.

Leading a team of passionate associates and empowering them to deliver meaningful impact across key business functions.

Qualifications

Strong passion for education, technology, and working in a dynamic startup environment

A background in tech or experience in ed-tech operations is preferred

Prior experience in stakeholder/ vendor management

High proficiency in analytical tools such as Excel, Word, and data visualisation tools

Excellent problem-solving and communication abilities 

Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams

Description
Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help.
We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.
Work/Life Balance
RBS Tech team puts a high value on work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss about things outside work, like, life in general, your family, hobbies etc. We provide trainings to the employees through online learning platforms such as O'reilly and also encourage them to take up AWS/ML certifications.
Key job responsibilities
- Experience of managing complex business processes at scale.
- Drive end-to-end high impact and high visibility programs that impact WW Retail and hence customer experience on Amazon
- Communication and influencing skills with an ability to deal with a fast-paced environment.
- Experience in defining, developing and using metrics to drive the vision and manage the business.
- Analyze data and dive deep into processes to derive insights for enhancing systems
- Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
- Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects
- Ability to work effectively & independently in a fast-paced environment with tight deadlines.
- Write compelling business documents and drive outcomes for senior leadership at Amazon
About the team
Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.
Basic Qualifications
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.