12,803 Staff Management jobs in India

Overview

The Performance Management Specialist at Gallagher Company will be responsible for developing and implementing talent management strategies and programs to support in the processes focused on development and retention of top talent within the organization. This role will collaborate with various stakeholders to support in managing different talent management activities: Talent Management – Performance Management activities – Goals uploads, Goals deletion, performance evaluation reports, reminders and related activities. Succession planning, Organization Charts, Future Successor charts, cancellation of performance documents, mid-year and annual performance cycle, Talent reviews, succession planning. How you'll make an impact Responsibilities: Collaborate with HR and business leaders to support during the performance cycle, support in talent needs and develop talent pipelines for critical roles. Support in the assignment of goals, managing goal deletion process, performance review and management process, setting up of evaluation reminders and related activities. Process and manage activities related to succession planning, Creation and modification of Organization charts, Future Successor Charts, cancelling of performance documents. Monitor and analyze talent metrics to measure the effectiveness of talent management initiatives and identify areas for improvement. Build strong relationships with internal stakeholders, including business leaders, HR partners, and employees, to understand their talent needs and provide effective solutions. Handle talent management processes, including: Manual exit process using Qualtrics tool: Managing the exit process for employees leaving the organization by utilizing the Qualtrics tool to collect necessary information and feedback. Succession planning: Assisting in the creation and editing of organizational charts to identify potential successors for key roles within the company as per request. This will involve collaborating with HR and business leaders to ensure a smooth transition and continuity of talent. Succession planning deactivation project: Supporting the deactivation of succession planning initiatives, which may involve updating and revising organizational charts, identifying new talent needs, and communicating changes to relevant stakeholders. Ordering welcome gifts for Merger & Acquisition (M&A) employees: Coordinating the process of ordering and delivering welcome gifts to employees joining the company through mergers and acquisitions. This will involve liaising with vendors, tracking orders, and ensuring timely delivery. About you Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred. Minimum of 4 years of experience in talent management or a related HR function. Strong knowledge of talent management principles, practices, and trends. Proven experience in designing and implementing talent development programs, including leadership development and performance management process. Familiarity with talent assessment and succession planning processes. Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Strong project management skills, with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Proficiency in HRIS and talent management software is preferred.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Manager – Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives.

Key Responsibilities:

SLA Governance and Performance Oversight

• Lead end-to-end SLA and KPI governance across IT service providers and internal towers.
• Ensure accurate, timely reporting and interpretation of performance data.
• Monitor trends, identify performance gaps, and drive corrective action plans with suppliers.

Operational Excellence and CoE Development

• Establish and maintain standardized SLA governance frameworks, templates, and dashboards.
• Develop playbooks, SOPs, and best practices for performance management activities.
• Act as a change agent to build performance-centric culture across the organization.

Analytics, Reporting & Insights

• Manage the performance reporting lifecycle: data collection, validation, analysis, and communication.
• Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel.
• Provide actionable insights to business stakeholders and governance forums.

Stakeholder Management

• Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement.
• Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans.
• Ensure transparency and alignment across global and regional teams.

Continuous Improvement & Automation

• Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools.
• Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency.
• Support transformation programs that elevate vendor and service performance.

Required Qualifications:

Education: Bachelors in IT, Business, or related field

Experience: 10–15 years in IT performance management, SLA’s, Managed services background, vendor governance

Tools: Strong skills in Excel, Power BI, Tableau, ServiceNow

Knowledge: Deep understanding of SLA/OLA frameworks, ITIL, service delivery

Certifications (preferred): ITIL v4, Six Sigma, PMP, CSM,

Key Competencies:

• Strategic Thinking and Operational Discipline
• Strong Analytical and Presentation Skills
• Vendor and Stakeholder Relationship Management
• Change Management and Influence
• Communication and Executive Reporting
• Results-Oriented and Collaborative Mindset

Why Join Us:

• Lead a high-impact, cross-functional CoE central to our client success.
• Work in a dynamic, data-driven environment with exposure to senior leadership.
• Help shape enterprise-wide service excellence initiatives.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Manager – Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives.

Key Responsibilities:

SLA Governance and Performance Oversight

- Lead end-to-end SLA and KPI governance across IT service providers and internal towers.
- Ensure accurate, timely reporting and interpretation of performance data.
- Monitor trends, identify performance gaps, and drive corrective action plans with suppliers.

Operational Excellence and CoE Development

- Establish and maintain standardized SLA governance frameworks, templates, and dashboards.
- Develop playbooks, SOPs, and best practices for performance management activities.
- Act as a change agent to build performance-centric culture across the organization.

Analytics, Reporting & Insights

- Manage the performance reporting lifecycle: data collection, validation, analysis, and communication.
- Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel.
- Provide actionable insights to business stakeholders and governance forums.

Stakeholder Management

- Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement.
- Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans.
- Ensure transparency and alignment across global and regional teams.

Continuous Improvement & Automation

- Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools.
- Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency.
- Support transformation programs that elevate vendor and service performance.

Required Qualifications:

Education: Bachelors in IT, Business, or related field

Experience: 10–15 years in IT performance management, SLA’s, Managed services background, vendor governance

Tools: Strong skills in Excel, Power BI, Tableau, ServiceNow

Knowledge: Deep understanding of SLA/OLA frameworks, ITIL, service delivery

Certifications (preferred): ITIL v4, Six Sigma, PMP, CSM,

Key Competencies:

- Strategic Thinking and Operational Discipline
- Strong Analytical and Presentation Skills
- Vendor and Stakeholder Relationship Management
- Change Management and Influence
- Communication and Executive Reporting
- Results-Oriented and Collaborative Mindset

Why Join Us:

- Lead a high-impact, cross-functional CoE central to our client success.
- Work in a dynamic, data-driven environment with exposure to senior leadership.
- Help shape enterprise-wide service excellence initiatives.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Manager – Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives.

Key Responsibilities:

SLA Governance and Performance Oversight

• Lead end-to-end SLA and KPI governance across IT service providers and internal towers.
• Ensure accurate, timely reporting and interpretation of performance data.
• Monitor trends, identify performance gaps, and drive corrective action plans with suppliers.

Operational Excellence and CoE Development

• Establish and maintain standardized SLA governance frameworks, templates, and dashboards.
• Develop playbooks, SOPs, and best practices for performance management activities.
• Act as a change agent to build performance-centric culture across the organization.

Analytics, Reporting & Insights

• Manage the performance reporting lifecycle: data collection, validation, analysis, and communication.
• Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel.
• Provide actionable insights to business stakeholders and governance forums.

Stakeholder Management

• Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement.
• Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans.
• Ensure transparency and alignment across global and regional teams.

Continuous Improvement & Automation

• Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools.
• Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency.
• Support transformation programs that elevate vendor and service performance.

Required Qualifications:

Education: Bachelors in IT, Business, or related field

Experience: 10–15 years in IT performance management, SLA’s, Managed services background, vendor governance

Tools: Strong skills in Excel, Power BI, Tableau, ServiceNow

Knowledge: Deep understanding of SLA/OLA frameworks, ITIL, service delivery

Certifications (preferred): ITIL v4, Six Sigma, PMP, CSM,

Key Competencies:

• Strategic Thinking and Operational Discipline
• Strong Analytical and Presentation Skills
• Vendor and Stakeholder Relationship Management
• Change Management and Influence
• Communication and Executive Reporting
• Results-Oriented and Collaborative Mindset

Why Join Us:

• Lead a high-impact, cross-functional CoE central to our client success.
• Work in a dynamic, data-driven environment with exposure to senior leadership.
• Help shape enterprise-wide service excellence initiatives.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.