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Job Description: Performance Management Specialist
About the Role:
We are looking for a Performance Management Specialist to join our dynamic People team and contribute to building a high-performance, feedback-driven culture. The ideal candidate will play a pivotal role in designing, executing, and continuously improving performance management processes that align with organizational goals and employee growth.

This role requires a highly structured, people-centric professional with a passion for process excellence and strong cross-functional collaboration, including working with tech, leadership, and people managers.
Key Responsibilities:
• Lead end-to-end performance management cycles, including goal setting, monthly reviews, final appraisals, and continuous feedback processes.
• Design and implement succession planning frameworks to identify and develop high-potential talent and ensure leadership continuity.
• Drive competency planning initiatives to build role-based competencies aligned to business needs and growth pathways.
• Guide managers and employees in creating and tracking Individual Development Plans (IDPs) to support skill development and career progression.
• Partner with business leaders, managers, and HR teams to ensure timely goal submissions, appraisal discussions, and performance data accuracy.
• Design and deliver training for managers, HODs, and employees on performance management tools, feedback mechanisms, IDPs, and succession planning processes.
• Collaborate with HR systems teams to design and enhance performance management workflows in tools like Darwinbox (or similar platforms).
• Analyze performance data to provide actionable insights, trends, and department-specific recommendations to leadership.
• Prepare and share detailed performance reports, dashboards, and bell curve analyses for leadership and audit purposes.
• Drive process improvement initiatives to enhance the effectiveness and employee experience of the performance management system.
• Facilitate calibration and succession planning sessions with HODs and leadership to ensure fairness, consistency, and future-readiness.
• Lead the communication strategy for performance cycles, including reminders, process updates, and feedback collection.
• Collaborate with Learning & Development teams to align learning interventions to competency gaps and individual development needs.
Key Requirements:
• 2-6 years of experience in Performance Management, Talent Management, or a related HR function.
• Strong understanding of performance management cycles, frameworks, succession planning, competency mapping, and IDPs.
• Experience working with performance management systems (Darwinbox or similar tools preferred).
• Exceptional stakeholder management skills with the ability to influence and partner with senior leadership, managers, and cross-functional teams.
• Proficiency in Google Sheets/Excel for data analysis and reporting; familiarity with performance dashboards.
• Strong presentation, training delivery, and communication skills.
• Ability to analyze performance data and translate insights into actionable strategies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Experience working in fast-paced, tech-driven organizations is a plus.
Preferred Attributes:
• Ownership mindset with a strong drive to deliver measurable impact.
• Process-oriented and adept at identifying opportunities for improvement.
• Comfortable working independently and collaboratively across diverse teams.
• Prior experience in competency framework design, succession planning, or IDP implementation will be an added advantage.
• AI first mindset.
Location:
Hyderabad
Employment Type:
Full-Time

Overview

The Performance Management Specialist at Gallagher Company will be responsible for developing and implementing talent management strategies and programs to support in the processes focused on development and retention of top talent within the organization. This role will collaborate with various stakeholders to support in managing different talent management activities: Talent Management – Performance Management activities – Goals uploads, Goals deletion, performance evaluation reports, reminders and related activities. Succession planning, Organization Charts, Future Successor charts, cancellation of performance documents, mid-year and annual performance cycle, Talent reviews, succession planning. How you'll make an impact Responsibilities: Collaborate with HR and business leaders to support during the performance cycle, support in talent needs and develop talent pipelines for critical roles. Support in the assignment of goals, managing goal deletion process, performance review and management process, setting up of evaluation reminders and related activities. Process and manage activities related to succession planning, Creation and modification of Organization charts, Future Successor Charts, cancelling of performance documents. Monitor and analyze talent metrics to measure the effectiveness of talent management initiatives and identify areas for improvement. Build strong relationships with internal stakeholders, including business leaders, HR partners, and employees, to understand their talent needs and provide effective solutions. Handle talent management processes, including: Manual exit process using Qualtrics tool: Managing the exit process for employees leaving the organization by utilizing the Qualtrics tool to collect necessary information and feedback. Succession planning: Assisting in the creation and editing of organizational charts to identify potential successors for key roles within the company as per request. This will involve collaborating with HR and business leaders to ensure a smooth transition and continuity of talent. Succession planning deactivation project: Supporting the deactivation of succession planning initiatives, which may involve updating and revising organizational charts, identifying new talent needs, and communicating changes to relevant stakeholders. Ordering welcome gifts for Merger & Acquisition (M&A) employees: Coordinating the process of ordering and delivering welcome gifts to employees joining the company through mergers and acquisitions. This will involve liaising with vendors, tracking orders, and ensuring timely delivery. About you Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred. Minimum of 4 years of experience in talent management or a related HR function. Strong knowledge of talent management principles, practices, and trends. Proven experience in designing and implementing talent development programs, including leadership development and performance management process. Familiarity with talent assessment and succession planning processes. Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Strong project management skills, with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Proficiency in HRIS and talent management software is preferred.

Job Description: Performance Management Specialist

About the Role:

We are looking for a Performance Management Specialist to join our dynamic People team and contribute to building a high-performance, feedback-driven culture. The ideal candidate will play a pivotal role in designing, executing, and continuously improving performance management processes that align with organizational goals and employee growth.

This role requires a highly structured, people-centric professional with a passion for process excellence and strong cross-functional collaboration, including working with tech, leadership, and people managers.

Key Responsibilities:

• Lead end-to-end performance management cycles, including goal setting, monthly reviews, final appraisals, and continuous feedback processes.

• Design and implement succession planning frameworks to identify and develop high-potential talent and ensure leadership continuity.

• Drive competency planning initiatives to build role-based competencies aligned to business needs and growth pathways.

• Guide managers and employees in creating and tracking Individual Development Plans (IDPs) to support skill development and career progression.

• Partner with business leaders, managers, and HR teams to ensure timely goal submissions, appraisal discussions, and performance data accuracy.

• Design and deliver training for managers, HODs, and employees on performance management tools, feedback mechanisms, IDPs, and succession planning processes.

• Collaborate with HR systems teams to design and enhance performance management workflows in tools like Darwinbox (or similar platforms).

• Analyze performance data to provide actionable insights, trends, and department-specific recommendations to leadership.

• Prepare and share detailed performance reports, dashboards, and bell curve analyses for leadership and audit purposes.

• Drive process improvement initiatives to enhance the effectiveness and employee experience of the performance management system.

• Facilitate calibration and succession planning sessions with HODs and leadership to ensure fairness, consistency, and future-readiness.

• Lead the communication strategy for performance cycles, including reminders, process updates, and feedback collection.

• Collaborate with Learning & Development teams to align learning interventions to competency gaps and individual development needs.

Key Requirements:

• 2-6 years of experience in Performance Management, Talent Management, or a related HR function.

• Strong understanding of performance management cycles, frameworks, succession planning, competency mapping, and IDPs.

• Experience working with performance management systems (Darwinbox or similar tools preferred).

• Exceptional stakeholder management skills with the ability to influence and partner with senior leadership, managers, and cross-functional teams.

• Proficiency in Google Sheets/Excel for data analysis and reporting; familiarity with performance dashboards.

• Strong presentation, training delivery, and communication skills.

• Ability to analyze performance data and translate insights into actionable strategies.

• Excellent project management skills with the ability to manage multiple initiatives simultaneously.

• Experience working in fast-paced, tech-driven organizations is a plus.

Preferred Attributes:

• Ownership mindset with a strong drive to deliver measurable impact.

• Process-oriented and adept at identifying opportunities for improvement.

• Comfortable working independently and collaboratively across diverse teams.

• Prior experience in competency framework design, succession planning, or IDP implementation will be an added advantage.

• AI first mindset.

Location:

Hyderabad

Employment Type:

Full-Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. They will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, they will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas.
Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities.
**Primary Responsibilities:**
+ Analyzes and investigates
+ Provides explanations and interpretations within area of expertise
+ Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning
+ Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business
+ Effectively manage internal and external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions
+ Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations
+ Provide high quality analyses to support evidence-based decision making. Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business
+ Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies
+ Be part of the annual budgeting exercise with the finance and business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ BS or BA in related field, preference for MBA or MS in related field such as Operations Research, Statistics, Quantitative Methods, etc.
+ 5+ years of experience in workforce analytics, planning, forecasting and/or workforce management with a large global call center
+ Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc.
+ Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts)
+ Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment
+ Proven solid Excel skills with preferred experience in or knowledge of third party capacity planning tools
+ Proven solid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends
+ Proven effective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner. Proven ability to connect tactical deliverables with enterprise objectives and strategies
+ Proven highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures
+ Proven highly developed project management skills and proven ability to deliver organizational projects within designated timelines
+ Proven well-developed analytical and written communication skills
+ Demonstrated ability to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
#SSWFM #NJP

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights.
**Primary Responsibilities:**
+ Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
+ Data Analysis: Analyze workforce data to identify trends and forecast staffing needs
+ Model Development: Develop and maintain workforce planning models and tools
+ Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements
+ Reporting: Prepare and present workforce analysis reports to management
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Proven ability to use statistical analysis and forecasting methods
+ Proven ability to ensure data-driven decision-making
+ Proven ability to support short and long term operational / strategic business activities through analysis
+ Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques
+ Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning
+ Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
+ Proven ability to be part of the annual budgeting exercise with the finance and business
+ Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care
#SSWFM
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

**Job Requisition ID #**
25WD86558
**Position Overview**
As a Workforce Planning Analyst at Autodesk, you will work within Autodesk's Customer Technical Success (CTS) organization. You will play a crucial role in driving operational excellence and leading transformative change. You will excel in workforce analytics, process automation, and strategic planning to ensure the right people are in the right place at the right time.
In this role, you will generate and optimize schedules, lead process enhancements, implement automation, and drive data-driven decision-making. Your ability to leverage analytics and Workforce Management (WFM) technology will be key to improving operational efficiency and achieving service level goals. As a key player in workforce transformation, you will lead change initiatives, influence leadership decisions, and create scalable workforce strategies.
**Responsibilities**
- Lead process improvements and automation efforts to enhance workforce management efficiency. Develop and implement scheduling strategies to balance operational efficiency with service level attainment
- Analyse workforce data to identify trends, gaps, and opportunities for optimization. Optimize staffing models by leveraging data analytics and forecasting techniques to minimize SLA risks. Conduct forecasting and trend analysis to ensure data-driven decisions align with future business needs
- Help build and enhance reporting solutions, leveraging Power BI, Excel automation, and other analytics tools. Deliver actionable insights through advanced reporting, enabling leadership to make informed decisions. Develop predictive analytics models to support long-term workforce planning
- Work with WFM software (e.g., Calabrio, Verint, IEX, Aspect) to ensure data accuracy and optimal performance. Stay up to date with current technologies in forecasting and implement best practices to enhance workforce planning accuracy
- Provide recommendations on headcount planning and workforce allocation. Collaborate with leadership to drive WFM initiatives, ensuring alignment with business goals. Lead WFM transformation projects, ensuring seamless implementation of new tools and methodologies
**Minimum Qualifications**
- Experience in WFM platforms (e.g., Calabrio, Verint, IEX, Aspect) with experience in system administration or configuration
- Proficient in Excel and Power BI, including data modeling, automation, and visualization
- Strong technical skills in SQL, Python, or other data analytics tools (preferred but not required)
- Ability to drive process improvements and implement automation in workforce planning
- Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations
- Strong interpersonal and communication skills, with the ability to influence stakeholders and lead change
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Previous experience in forecasting and trend analysis, with the ability to leverage modern forecasting technologies
#LI-SV2
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Position Overview

As a Workforce Planning Analyst at Autodesk, you will work within Autodesk’s Customer Technical Success (CTS) organization. You will play a crucial role in driving operational excellence and leading transformative change. You will excel in workforce analytics, process automation, and strategic planning to ensure the right people are in the right place at the right time.

In this role, you will generate and optimize schedules, lead process enhancements, implement automation, and drive data-driven decision-making. Your ability to leverage analytics and Workforce Management (WFM) technology will be key to improving operational efficiency and achieving service level goals. As a key player in workforce transformation, you will lead change initiatives, influence leadership decisions, and create scalable workforce strategies.

Responsibilities

• Lead process improvements and automation efforts to enhance workforce management efficiency. Develop and implement scheduling strategies to balance operational efficiency with service level attainment
• Analyse workforce data to identify trends, gaps, and opportunities for optimization. Optimize staffing models by leveraging data analytics and forecasting techniques to minimize SLA risks. Conduct forecasting and trend analysis to ensure data-driven decisions align with future business needs
• Help build and enhance reporting solutions, leveraging Power BI, Excel automation, and other analytics tools. Deliver actionable insights through advanced reporting, enabling leadership to make informed decisions. Develop predictive analytics models to support long-term workforce planning
• Work with WFM software (e.g., Calabrio, Verint, IEX, Aspect) to ensure data accuracy and optimal performance. Stay up to date with current technologies in forecasting and implement best practices to enhance workforce planning accuracy
• Provide recommendations on headcount planning and workforce allocation. Collaborate with leadership to drive WFM initiatives, ensuring alignment with business goals. Lead WFM transformation projects, ensuring seamless implementation of new tools and methodologies

Minimum Qualifications

• Experience in WFM platforms (e.g., Calabrio, Verint, IEX, Aspect) with experience in system administration or configuration
• Proficient in Excel and Power BI, including data modeling, automation, and visualization
• Strong technical skills in SQL, Python, or other data analytics tools (preferred but not required)
• Ability to drive process improvements and implement automation in workforce planning
• Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations
• Strong interpersonal and communication skills, with the ability to influence stakeholders and lead change
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Previous experience in forecasting and trend analysis, with the ability to leverage modern forecasting technologies
 

#LI-SV2

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).