1,942 Workforce Planning jobs in India
Workforce Planning Analyst
Posted today
Job Viewed
Job Description
The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. They will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, they will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas.
Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities.
**Primary Responsibilities:**
+ Analyzes and investigates
+ Provides explanations and interpretations within area of expertise
+ Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning
+ Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business
+ Effectively manage internal and external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions
+ Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations
+ Provide high quality analyses to support evidence-based decision making. Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business
+ Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies
+ Be part of the annual budgeting exercise with the finance and business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ BS or BA in related field, preference for MBA or MS in related field such as Operations Research, Statistics, Quantitative Methods, etc.
+ 5+ years of experience in workforce analytics, planning, forecasting and/or workforce management with a large global call center
+ Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc.
+ Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts)
+ Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment
+ Proven solid Excel skills with preferred experience in or knowledge of third party capacity planning tools
+ Proven solid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends
+ Proven effective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner. Proven ability to connect tactical deliverables with enterprise objectives and strategies
+ Proven highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures
+ Proven highly developed project management skills and proven ability to deliver organizational projects within designated timelines
+ Proven well-developed analytical and written communication skills
+ Demonstrated ability to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
#SSWFM #NJP
Workforce Planning Analyst
Posted 1 day ago
Job Viewed
Job Description
The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights.
**Primary Responsibilities:**
+ Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
+ Data Analysis: Analyze workforce data to identify trends and forecast staffing needs
+ Model Development: Develop and maintain workforce planning models and tools
+ Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements
+ Reporting: Prepare and present workforce analysis reports to management
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Proven ability to use statistical analysis and forecasting methods
+ Proven ability to ensure data-driven decision-making
+ Proven ability to support short and long term operational / strategic business activities through analysis
+ Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques
+ Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning
+ Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
+ Proven ability to be part of the annual budgeting exercise with the finance and business
+ Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care
#SSWFM
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
Workforce Planning Analyst
Posted 1 day ago
Job Viewed
Job Description
25WD86558
**Position Overview**
As a Workforce Planning Analyst at Autodesk, you will work within Autodesk's Customer Technical Success (CTS) organization. You will play a crucial role in driving operational excellence and leading transformative change. You will excel in workforce analytics, process automation, and strategic planning to ensure the right people are in the right place at the right time.
In this role, you will generate and optimize schedules, lead process enhancements, implement automation, and drive data-driven decision-making. Your ability to leverage analytics and Workforce Management (WFM) technology will be key to improving operational efficiency and achieving service level goals. As a key player in workforce transformation, you will lead change initiatives, influence leadership decisions, and create scalable workforce strategies.
**Responsibilities**
- Lead process improvements and automation efforts to enhance workforce management efficiency. Develop and implement scheduling strategies to balance operational efficiency with service level attainment
- Analyse workforce data to identify trends, gaps, and opportunities for optimization. Optimize staffing models by leveraging data analytics and forecasting techniques to minimize SLA risks. Conduct forecasting and trend analysis to ensure data-driven decisions align with future business needs
- Help build and enhance reporting solutions, leveraging Power BI, Excel automation, and other analytics tools. Deliver actionable insights through advanced reporting, enabling leadership to make informed decisions. Develop predictive analytics models to support long-term workforce planning
- Work with WFM software (e.g., Calabrio, Verint, IEX, Aspect) to ensure data accuracy and optimal performance. Stay up to date with current technologies in forecasting and implement best practices to enhance workforce planning accuracy
- Provide recommendations on headcount planning and workforce allocation. Collaborate with leadership to drive WFM initiatives, ensuring alignment with business goals. Lead WFM transformation projects, ensuring seamless implementation of new tools and methodologies
**Minimum Qualifications**
- Experience in WFM platforms (e.g., Calabrio, Verint, IEX, Aspect) with experience in system administration or configuration
- Proficient in Excel and Power BI, including data modeling, automation, and visualization
- Strong technical skills in SQL, Python, or other data analytics tools (preferred but not required)
- Ability to drive process improvements and implement automation in workforce planning
- Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations
- Strong interpersonal and communication skills, with the ability to influence stakeholders and lead change
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Previous experience in forecasting and trend analysis, with the ability to leverage modern forecasting technologies
#LI-SV2
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Workforce Planning Analyst
Posted today
Job Viewed
Job Description
Position Overview
As a Workforce Planning Analyst at Autodesk, you will work within Autodesk’s Customer Technical Success (CTS) organization. You will play a crucial role in driving operational excellence and leading transformative change. You will excel in workforce analytics, process automation, and strategic planning to ensure the right people are in the right place at the right time.
In this role, you will generate and optimize schedules, lead process enhancements, implement automation, and drive data-driven decision-making. Your ability to leverage analytics and Workforce Management (WFM) technology will be key to improving operational efficiency and achieving service level goals. As a key player in workforce transformation, you will lead change initiatives, influence leadership decisions, and create scalable workforce strategies.
Responsibilities
• Lead process improvements and automation efforts to enhance workforce management efficiency. Develop and implement scheduling strategies to balance operational efficiency with service level attainment
• Analyse workforce data to identify trends, gaps, and opportunities for optimization. Optimize staffing models by leveraging data analytics and forecasting techniques to minimize SLA risks. Conduct forecasting and trend analysis to ensure data-driven decisions align with future business needs
• Help build and enhance reporting solutions, leveraging Power BI, Excel automation, and other analytics tools. Deliver actionable insights through advanced reporting, enabling leadership to make informed decisions. Develop predictive analytics models to support long-term workforce planning
• Work with WFM software (e.g., Calabrio, Verint, IEX, Aspect) to ensure data accuracy and optimal performance. Stay up to date with current technologies in forecasting and implement best practices to enhance workforce planning accuracy
• Provide recommendations on headcount planning and workforce allocation. Collaborate with leadership to drive WFM initiatives, ensuring alignment with business goals. Lead WFM transformation projects, ensuring seamless implementation of new tools and methodologies
Minimum Qualifications
• Experience in WFM platforms (e.g., Calabrio, Verint, IEX, Aspect) with experience in system administration or configuration
• Proficient in Excel and Power BI, including data modeling, automation, and visualization
• Strong technical skills in SQL, Python, or other data analytics tools (preferred but not required)
• Ability to drive process improvements and implement automation in workforce planning
• Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations
• Strong interpersonal and communication skills, with the ability to influence stakeholders and lead change
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Previous experience in forecasting and trend analysis, with the ability to leverage modern forecasting technologies
#LI-SV2
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Workforce Planning Analyst
Posted today
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. They will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, they will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas.
Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#SSWFM #NJP
Workforce Planning Analyst
Posted today
Job Viewed
Job Description
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your New Role
Reporting to Workforce Planning Manager, this role sits within the Business Support Team. Workforce planning is progressively being implementing within Australian Super and is an important function for the future AustralianSuper member service model. The successful candidate will have previous experience and understanding of Workforce Planning.
This role will play a pivotal role in the embedding of work force planning; you will contribute to the development of our system and become a source of knowledge and expertise. You will be responsible for documenting procedures and understanding systems that facilitates consistency in the process across multiple teams.
Some of your duties will include, but not limited to:
Motivate and inspire colleagues on the benefits of workforce planning while demonstrating commitment to the Fund’s values, decision pillars and leadership principles.
Demonstrate and deliver active operations management balancing the cost, quality, and service to provide an improved level of service and experience for Members.
Engage with leaders to understand the impact of activities that drive the yearly forecast of volumes.
Contribute to the development of the workforce planning frameworks, including tactical and strategic tools.
Design and document the workforce planning processes.
What You’ll Need
Workforce planning skills and advanced MS Excel analytical and modelling skills to create and present detailed reports.
Ability to document the work instructions on how workforce planning functions and how to use the system from both workforce planning and business usage.
Strong stakeholder management skills, with the ability to engage effectively at all levels.
Experience with change management and communication.
An ability to work autonomously and pro-actively without supervision and to set own work plan to meet deadlines.
Demonstrate active operations management balancing the cost, quality, and service to provide an improved level of service and experience for Members.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
Progress powered by purpose.
*** please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
Workforce Planning Associate
Posted today
Job Viewed
Job Description
H
**Function/Department**
Contact Center Planning & Analytics
**Date**
5/13/2021
**Requested Job Title**
Customer Care Planning Associate
**Job Code**
US-S0006
**FLSA **Status**
Non exempt
**EEO Category**
1
**Career Band and Level**
**Management Level**
H-SPE
**Reports to (Job Title)**
Manager, Contact Center Planning & Analytics
**Direct Reports (Yes/No)**
No
- Note: The final Job Title will be determined by Compensation. _
**High Level Summary**
The Contact Center Planning Associate will provide real-time support to the Contact Center, improving overall queue performance management. You will work across the business to achieve operational goals by reviewing service performance and drivers, identifying plan discrepancies in real-time results, and performing root cause analysis. You will also provide recommendation to the business to maximize effectiveness and realign resources for optimal performance.
**Essential Functions/Responsibilities**
- Monitors contact center service indicators and initiates real-time action plans with business partners.
- Communicate with Phone CSRs on regular basis for activity alerts and status changes as needed.
- Tracks and reports on CSR attendance and adjusts staff schedules as needed.
- PerformsPerforms adjustments, maintains daily logs, and monitors phone agent adherence to schedule.
- Tracks PTO requests
- Schedules off-phone events through supervisory discussions and queue assesment.
- Assists in preparing other WFM reports as needed.
- Identify process gaps and opportunities for increased service levels.
- Report information to leadership and provide solution recommendations.
- Maintain working relationships with leadership and business partners, ensuring their support needs are met.
**Education Requirements**
- High School Diploma
**Experience Requirements**
- 1+ years Customer Service/Contact Center experience or workforce management experience
- Previous financial service industry experience
**Skills and Abilities**
- Ability to take initiative, seek out root causes and explain business performance.
- Ability to think clearly and act positively under pressure.
- Excellent organizational skills and ability to balance several on-going projects simultaneously.
- Clear communication skills and ability to deliver oral presentations with confidence.
- Knowledge of call center management calculations, technologies and key performance indicators.
**Certifications, Licenses and/or Registrations - Completing this section is optional**
- N/A
- The statements contained herein reflect the principle/essential functions and most significant duties of the job, and is not an all-inclusive list of the job's requirements. Individuals may perform other duties as assigned including work in other areas to cover absences, provide relief as needed and/or to equalize peak work periods or otherwise balance workloads. _
**Equal Opportunity Statement
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Sr. Manager/ Manager- Strategic Workforce Planning
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1.Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular performance reviews, provide feedback, and support professional development for team members. Coordinate team activities and ensure alignment with departmental and organizational objectives. 2.Strategic Workforce Planning: Develop and implement workforce management strategies to align staffing levels with business needs and objectives. Oversee forecasting and planning processes to predict future staffing requirements and manage capacity effectively. 3. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage and reduce scheduling conflicts. 4. Strategic Project Management & P&L Ownership: Manage the global client services budget across multiple stakeholders and teams for accurate resourcing and timely budget adherence. 5. Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators (KPIs), staffing efficiency, and operational performance. Provide insights and recommendations to senior management based on data analysis to support strategic decision-making. 6. Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends and best practices to continuously improve WFM processes and systems. 7. Collaboration and Communication: Work closely with other departments, such as HR, FP&A, operations, and IT, to ensure effective coordination and communication. Communicate workforce management strategies, changes, and updates to relevant stakeholders and ensure clarity of expectations. 8. Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations in all workforce management activities. Maintain accurate documentation of workforce management processes, policies, and system configurations.
Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience). 10+ years of experience in Strategic Workforce planning, with at least 5 years in a leadership position. Proven track record in leading SaaS implementations and customer success initiatives. Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS environment. PMP, ITIL, or other relevant certifications are a plus. Strong understanding of SaaS business models and subscription-based services. Additional Skills (Nice to Have): Advanced degree (MBA or relevant technical master’s degree) Experience in a specific vertical or industry (e.g., healthcare, finance, etc.) is a plus. Familiarity with emerging technologies such as AI, machine learning, or data analytics
Manager - Workforce Planning and Insights
Posted today
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Job Description
We are looking for a self-motivated, energetic Reporting and Analytical manager to join our Global Human Resources (GHR) Workforce Planning and Insights Team. The role will manage a team, creating and implementing strategies and driving continuous improvement within the function. The Ideal candidate will be responsible for providing timely and high-quality reporting and analysis on HR data that will help identify trends and provide guidance that will drive global business decisions. The Analyst will partner with the internal teams and stakeholders to understand the need for data and provide insights and analysis to support leaders and business in critical decision-making process. This person will also support technology-based platforms, functionality implementation, automation and maintenance.
Key Responsibilities
In collaboration with team leads, build and implement a yearly reporting and analytics strategy, setting priorities and driving the team to reach milestones
Manage all phases of reporting projects: provide consultation, analyses, data interpretation, and presentation
Design and develop metrics, intuitive reports and dashboards, and effective visual aids that result in actionable insights that support key business decisions
Serve as a Tableau Subject Matter Expert with knowledge of Tableau server management, data modeling and data visualization best practices. Assist team in problem solving challenges related to both dashboard maintenance and development
Recruit, train, develop and supervise analyst-level employees
Establish collaborative relationship with internal clients including HR Centers of Excellence (CoEs) and HR Business Partners (HRBPs), corporate function and business leaders
Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs
Document and update reporting processes. Proactively identify opportunities to drive reporting standardization and optimize reporting delivery solution. Make recommendation on improvements to organizational efficiency and effectiveness
Create connection with HR analyst community on an on-going basis. Support HR analyst community to leverage expertise and share knowledge and best practices across Global HR
Qualifications
Bachelor’s degree. Field of study in Human Resources, Business, Finance, Computer Science, or Information Management a plus
9 -11 years of working experience in performing HR reporting and analysis
Managed a team
Tableau Subject Matter Expert with knowledge of Tableau server management, data modeling and data visualization best practices
Knowledge and hands on experience of Workday is a must
Strong technical skills with expertise with MS Office Suite including Advanced Excel, PowerPoint and Visio (Desirable)
Ability to write intermediate level SQL queries and experience with programming languages such as R and Python a plus
Driving continuous improvement within the function (Agile, Scrum is an added advantage)
Intellectually curious and have strong desire to learn new tools and Technology
Demonstrated business acumen and strong analytical and problem-solving skills,
Strong verbal and written communication skills including the ability to communicate reporting and analytical insights to a non-technical audience
A self-starter with the ability to manage ambiguity. Thrives in a fast pace, constantly changing environment; can adapt plans due to changes in priorities and/ or clients objectives
Demonstrated ability to work well both independently and in a team setting
Workforce Planning & Insights – Senior Associate
Posted today
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Job Description
Job Description
We are looking for a self-motivated, energetic Reporting and Analytical professional to join our Global Human Resources (GHR) Workforce Analytics and Insights Team. The Analyst will support the continued evolution of the reporting function. The Analyst is responsible for providing timely and high quality reporting and analysis on Employee Engagement and related HR data that will help identify trends, and provide guidance that will drive global business decisions. The Analyst will partner with the internal teams to continue improving reporting processes and optimizing reporting delivery solution to support State Street strategies. This person will also support technology based platforms, functionality implementation and maintenance.
Key Responsibilities
Qualifications