10,177 Workforce Planning jobs in India

We are seeking a seasoned workforce management analyst to fill this key role. This is an opportunity for a highly skilled professional with expertise in workforce forecasting and analytics.

About the Role:

The ideal candidate will have strong analytical skills and experience with workforce management software and forecasting tools. They will be responsible for developing and implementing effective workforce planning strategies, ensuring optimal resource allocation and productivity.

Key Responsibilities:

In this forward-thinking position, you will focus on utilizing data to predict staffing needs over extended periods, taking into account seasonal trends and market fluctuations.

Your key responsibilities will include analyzing historical data, reviewing past sales trends and stakeholder behavior, and identifying patterns and seasonal variations.

You will integrate long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.

The role also involves identifying emerging trends and potential impacts on future staffing needs, such as new product launches or market expansions.

Capacity planning includes forecasting workforce requirements for future growth and expansion, including potential skill gaps.

You will create different staffing scenarios based on various market conditions to assess potential risks and opportunities.

This role requires developing long-term staffing plans, collaborating with key stakeholders to plan for new business and growth impact hiring needs based on projected demand.

Data visualization and analytical skills are essential to relay actionable data and drive outcomes.

Additional responsibilities include trend analysis, scenario modeling, and shift timings - night shifts between 4.30 PM and 4.30 AM IST.

Job Description:

We are seeking a skilled and analytical Strategic Workforce Planning Specialist to join our team. As a key member of our workforce planning function, you will play a critical role in ensuring that we have the right talent in place to achieve our business objectives.

Key Responsibilities:

• Analyzing historical data - Reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.
• Business strategy alignment - Integrating long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.
• Trend analysis - Identifying emerging trends and potential impacts on future staffing needs, like new product launches or market expansions.
• Capacity planning - Forecasting workforce requirements for future growth and expansion, including potential skill gaps.
• Scenario modeling - Creating different staffing scenarios based on various market conditions to assess potential risks and opportunities.

Required Skills and Qualifications:

• Developing long-term staffing plans - Collaborating with key stakeholders to plan for new business and growth impact hiring needs based on projected demand.
• Expertise in data visualization and analytics, with the ability to effectively communicate complex data insights to drive business decisions.

Benefits:

This role offers a unique opportunity to work with a talented team, driving strategic workforce planning initiatives that align with our business goals. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

As a Workforce Management professional, you will oversee the strategic planning and execution of workforce scheduling within our organization. This involves forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws to optimize productivity and service levels.

Key Responsibilities include:

• Forecasting: Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
• Scheduling and Allocation: Create employee schedules that align with forecasted demand and labor constraints. Optimize shift patterns to maximize efficiency and minimize costs.
• Performance Monitoring and Coaching: Monitor real-time adherence to schedules and performance metrics. Identify areas for improvement and provide coaching to employees.
• Data Analysis and Reporting: Analyze workforce data to identify trends and opportunities for optimization. Generate reports on key performance indicators (KPIs) related to workforce management.

Required Skills and Qualifications

Strong analytical skills and ability to interpret data are essential for this role. Proficiency with workforce management software and Excel/Power BI is also required. Excellent communication and interpersonal skills are necessary for effective collaboration with team members and stakeholders.

Additional qualifications include:

• Understanding of labor laws and compliance requirements
• Problem-solving and decision-making abilities
• Proficiency with telephony routing solutions

We are seeking an experienced Strategic Workforce Planning Specialist to join our organization in Kolkata, India. This role requires a professional with strong analytical skills to forecast staffing needs based on long-term business plans and goals.

The ideal candidate will have the ability to analyze complex data sets, identify trends, and create different staffing scenarios to assess potential risks and opportunities. They will also be responsible for developing long-term staffing plans by collaborating with key stakeholders to plan for new business and growth impact hiring needs based on projected demand.

• Analyze historical data to identify patterns and seasonal variations in sales trends, stakeholder behavior, and market conditions.
• Integrate long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.
• Identify emerging trends and potential impacts on future staffing needs, such as new product launches or market expansions.
• Forecast workforce requirements for future growth and expansion, including potential skill gaps.
• Create different staffing scenarios based on various market conditions to assess potential risks and opportunities.
• Develop long-term staffing plans by collaborating with key stakeholders to plan for new business and growth impact hiring needs based on projected demand.

• A strong analytical mindset with the ability to analyze complex data sets and identify meaningful trends.
• Excellent communication skills with the ability to effectively relay actionable data to drive outcomes.
• Strong business acumen with the ability to integrate long-term business plans and goals into workforce forecasts.

This role offers the opportunity to work on challenging projects, develop your skills, and contribute to the success of our organization. You will also have the chance to work with a talented team of professionals who are passionate about their work.

The work schedule for this role is a Night Shift (9 hours shift between 4:30 PM - 4:30 AM IST). Data Visualization and creation ability along with analytical and creativity to relay actionable data to drive towards outcomes are essential skills for this position.

Organization:
At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title:
Workforce Planning & Forecasting Senior Analyst

Location:
Bangalore - Manyata Tech Park

Business & Team:
Chief Operations Office (COO) is responsible for servicing multiple product and business within the Group internationally, delivering a highly flexible operations environment, outstanding customer experiences and better risk outcomes. This is achieved through end-to-end process management, use of innovative new technologies and a cross-skilled, capable workforce. This role will be a part of the Strategic Workforce Planning team.

Impact & contribution:

• Strong demonstrated experience in data analysis, forecasting and workforce planning.
• Strong stakeholder management experience, with the ability to support with requirements definition, report scope and planning

Roles & Responsibilities:

• Source and transform data to help build and run a timely and accurate volume forecast.
• Deliver actionable insights to contribute to the optimisation of our workforces, our customers' experience and enable business leaders to make data-driven decisions.
• Enable and empower leaders to create a flexible workforce to keep up with the ever-changing needs and expectations of our customers.
• Use data and advance analytics technique to identify opportunity to innovate, optimise workforces and processes and continuously improve.
• Embed workforce planning practices in the businesses we support and provide insights to enable datadriven decision-making.
• Support the development of new analytical solutions and application of advanced techniques. Identify opportunities to improve own capabilities and demonstrate creativity and ingenuity when tackling complex problems.
• Act as a trusted advisor and help to address and solve for key business problems.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Essential Skills:

• Overall 5-7 Years of Experience in predictive modelling, time series forecasting (ARIMA, STL, ETS), A/B testing, spatial analytics, workforce optimisation (linear programming).
• Display an understanding of quantitative activities such as scenario forecast modelling and workforce analytics to generate actionable value-add insights from complex data.
• Experience with large data sets and data analysis tools such as SQL, SAS
• Hold a relevant tertiary qualification or industry experience (computer science, statistics, mathematics, workforce planning, contact centre or related disciplines).
• Possess knowledge of Financial Services industry and/or Banking Operations (would be highly regarded).
• Experience with large data sets and data analysis tools. SQL,Tableau, Python and R is MUST.
• Added advantage if candidate has hands on experience on GenAI tools and techniques.

Education Qualification:
Bachelor's degree/Master's degree in Engineering in Computer Science/Information Technology.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 29/09/2025

Project Role: Workforce Planning Specialist (Operations Effectiveness Specialist 2)

Work Experience: 4+ Years

Work location: Bangalore

Work Mode: Hybrid

Work Timing: General

Job Summary:

Plans, schedules, directs, controls, monitors, organizes, secures and manages processes/ tool resources to bring about the successful completion of projects specific to a particular industry or specialty. Optimizes the productivity and efficiency of operating processes.

Identifies and implements potential process improvements; analyzes processes and any related data; completes ad-hoc analysis, data gathering, and research to support Operational Effectiveness teams; and prepares/ presents project- and process-related reports.

Job Responsibilities:

• Assist in the implementation of Lean initiatives to streamline processes and reduce waste.

• Participate in value stream mapping and identify areas for improvement.

• Help analyze current processes and workflows to identify inefficiencies.

• Assist in developing and implementing standardized processes and best practices.

• Monitor and measure process performance under supervision.

• Collaborate with cross-functional teams on improvement projects.

• Track and report on the progress of improvement initiatives.

• Collect and analyze data to identify trends and root causes of inefficiencies.

• Use data-driven insights to recommend process improvements.

• Maintain accurate records and documentation of process changes.

• Assist in managing improvement projects, ensuring timely completion.

• Develop project plans, timelines, and deliverables under guidance.

• Communicate project status and results to stakeholders.

• Support change management efforts to ensure successful adoption of new processes.

• Provide training and support to employees during process changes.

• Help address resistance and foster a culture of continuous improvement.

• Familiarity with ERP systems and process automation tools

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
• Data Analysis: Analyze workforce data to identify trends and forecast staffing needs
• Model Development: Develop and maintain workforce planning models and tools
• Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements
• Reporting: Prepare and present workforce analysis reports to management
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

• Proven ability to use statistical analysis and forecasting methods
• Proven ability to ensure data-driven decision-making
• Proven ability to support short and long term operational / strategic business activities through analysis
• Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques
• Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning
• Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
• Proven ability to be part of the annual budgeting exercise with the finance and business
• Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Position Summary.

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

What you'll do.

About Team:

We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence; Robotic Process Automation, Networking, and Pre; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career-minded, customer-centric individuals who are experienced in providing best-in-class customer service.

What you'll do:

• Drives the continuous improvement of workforce planning programs and processes by developing methodologies to report program and process performance; reporting key trends and compliance risks; analyzing new and historical performance data to determine root cause of issues; recommending and presenting remedies and solutions regarding compliance issues and risks; and working with senior management to finalize and implement solutions.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Manages workforce planning projects by establishing priorities and goals; developing action plans; obtaining and allocating resources; monitoring progress toward project milestones; organizing, facilitating, and directing cross-functional meetings to share information, evaluate progress, and implement changes; developing, implementing, and analyzing metrics to measure project success; summarizing and evaluating project results; and communicating project status with key stakeholders and cross-functional partners.
• Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in workplace.
• Develops and evaluates business tools and core statistical models by understanding complex business needs and scope of work; designing tools, statistical models, and reporting infrastructure; building or providing guidance on building data infrastructure, databases, and tools; determining the business impact of data infrastructure, databases, and tools; testing and evaluating pilot solutions before implementation; verifying results. and interpreting data and results into actionable initiatives for business partners.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
• Supports project execution by ensuring compliance with project procedures and guidelines; advising on, executing, and documenting organizational practices and company, legal, and regulatory policies and procedures and evaluating and responding to issues and concerns regarding analytics practices and procedures.
• Provides data based insights in support of strategic initiatives by assisting with the design of statistical or heuristic models for applications involving multiple statistical techniques and stakeholders; coordinating the development of complete datasets necessary to support project-level models; coordinating with internal and external customers to build a consistent and accurate strategy for using functional area metrics; partnering on statistical or segmentation models to advance the approach; assisting with analyses utilizing advanced software and techniques; and evaluating and interpreting results and presenting in different formats and different forums.

What you'll bring:

• Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years' experience in data management, business analytics, statistics, or related area OR 4 years' experience in data analysis, statistics, computer science, or related area.
• Respect the Individual demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.
• Respect the Individual creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others' contributions and accomplishments.
• Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Act with Integrity:Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
• Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
• Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
• Serve our customers and members adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Minimum Qualifications.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years' experience in data management, business analytics, statistics, or related area OR 4 years' experience in data analysis, statistics, computer science, or related area.

Preferred Qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Masters: Analytics, Masters: Computer Science

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location.
Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R