3,518 Staff Training jobs in India

Sales-corporate Training

Mumbai, Maharashtra Network Intelligence

Posted 1 day ago

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Job Description

**Designation**: Sales-Corporate Training

**Job Code**: HR1191

**Location**: Mumbai

**Experience**: 2-4 years
- We are looking for a talented and competitive Sales Representative who cangenerate high quality sales leads for the business in a quick sales cycle environment.
- Close sales and achieve monthly/quarterly/yearlytarget
- Research accounts, identify key players and generate interestfor upcomingtrainings.
- Sense of ownership and pride in self performance and its impact on company’s success
- Proven track record of achievingthemonthly/quarterly/yearly target.
- Understanding customer needs and requirementsand skill to upsell or cross sell.
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Communication Coach, Corporate Training

Bengaluru, Karnataka PHH Mortgage

Posted today

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POSITION SUMMARY:  The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.

JOB FUNCTION AND RESPONSIBILITIES:

  • Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
  • Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
  • Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores
  • Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
  • Design and run campaigns to improve the overall NPS for the process
  • Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas
  • Arranging initiatives and/or campaigns with focus on voice and customer service quality
    Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
  • Participate in Calibrations and achieve the variance targets laid down by the departments
  • Conducting Refresher training sessions for the advisors as per standard monthly targets
  • QUALIFICATION:

  • Graduation is mandatory
  • Relevant - years of auditing & coaching experience in a Contact Center environment
  • Good in Excel and strong written and Verbal Communication and Presentation skills
  • Proficient in designing training modules and delivering refresher/remediation trainings
  • Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
  • Tactful in handling difficult situations and ability to multitask
  • Ability to work under pressure and meet stringent call monitoring targets/willingness to work / - needs to be comfortable with working in night shifts
  • This advertiser has chosen not to accept applicants from your region.

    HR & Training Executive

    Pune, Maharashtra Marriott

    Posted 6 days ago

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    Job Description

    **Additional Information**
    **Job Number** 25119844
    **Job Category** Human Resources
    **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India, 410501VIEW ON MAP ( Full Time
    **Located Remotely?** N
    **Position Type** Non-Management
    **Human Resources Coordinator**
    Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
    PREFERRED QUALIFICATIONS
    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: At least 1 year of related work experience.
    Supervisory Experience: No supervisory experience.
    License or Certification: None
    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
    At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
    In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
    This advertiser has chosen not to accept applicants from your region.

    Training

    Bengaluru, Karnataka Sagility

    Posted 1 day ago

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    Job Description

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

    **Job title**:
    Training

    test

    **Location**:
    Ground floor, First floor and Third floor in Surya wave BuildingIndia
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    Training Specialist, Training Specialist

    Ahmedabad, Gujarat Amazon

    Posted 3 days ago

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    Job Description

    Description
    Job summary
    Training Specialist Job Description
    At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
    Trainer Best Behavior
    1- Listening to associates and be supportive to managers.
    2- Answering requests and always gets back to people.
    3- Lead by example, doing what we say and act how we say.
    4- Must be approachable.
    5- Must exhibit the best behavior while at work.
    6- Always be up to date with the latest techniques, tools, and processes.
    7- Be right, honest, and be willing to accept mistakes.
    8- Be willing to push their limits and accept more responsibilities.
    9- Drive in quality & learning related metrics
    10- Conducting chime sessions & class room training sessions to the stake holders
    Key job responsibilities
    Job Responsibilities:
    1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
    2. Managing live performance metrices end to end for the assigned territory.
    3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
    4. Maintaining data and analysis through reports on excel (as per business requirement)
    5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
    6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
    7. Identifying learning coaches & certifying them.
    8. Lead the individual improvement projects to enhance the business performance.
    9.Drive Quality & Learning metrics
    10.Conducting chime sessions & Class room sessions to the stake holders
    A day in the life
    - Track the day to day business metrics and plan to visit the mapped stations for metric improvement
    - Daily Reporting's and progress updates
    - Involve and engage well with mapped LA/LGs for daily L&D activities
    Basic Qualifications
    Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement)
    Preferred Qualifications
    Role requirements: Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
    This advertiser has chosen not to accept applicants from your region.

    Training Specialist, Training Specialist

    Ahmedabad, Gujarat ATSPL - Gujarat

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job summary
    Training Specialist Job Description
    At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
    Trainer Best Behavior
    1- Listening to associates and be supportive to managers.
    2- Answering requests and always gets back to people.
    3- Lead by example, doing what we say and act how we say.
    4- Must be approachable.
    5- Must exhibit the best behavior while at work.
    6- Always be up to date with the latest techniques, tools, and processes.
    7- Be right, honest, and be willing to accept mistakes.
    8- Be willing to push their limits and accept more responsibilities.
    9- Drive in quality & learning related metrics
    10- Conducting chime sessions & class room training sessions to the stake holders



    Key job responsibilities
    Job Responsibilities:
    1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
    2. Managing live performance metrices end to end for the assigned territory.
    3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
    4. Maintaining data and analysis through reports on excel (as per business requirement)
    5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
    6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
    7. Identifying learning coaches & certifying them.
    8. Lead the individual improvement projects to enhance the business performance.
    9.Drive Quality & Learning metrics
    10.Conducting chime sessions & Class room sessions to the stake holders

    A day in the life
    - Track the day to day business metrics and plan to visit the mapped stations for metric improvement
    - Daily Reporting's and progress updates
    - Involve and engage well with mapped LA/LGs for daily L&D activities

    BASIC QUALIFICATIONS

    Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement)

    PREFERRED QUALIFICATIONS

    Role requirements: Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.

    Our inclusive culture empowers Amazonians to deliver the best results for our customers.
    This advertiser has chosen not to accept applicants from your region.

    Training Specialist , IN-LM Training

    Bangalore, Karnataka Amazon

    Posted 6 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Description
    Training Specialist Job Description
    At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
    Trainer Best Behavior
    1- Listening to associates and be supportive to managers.
    2- Answering requests and always gets back to people.
    3- Lead by example, doing what we say and act how we say.
    4- Must be approachable.
    5- Must exhibit the best behavior while at work.
    6- Always be up to date with the latest techniques, tools, and processes.
    7- Be right, honest, and be willing to accept mistakes.
    8- Be willing to push their limits and accept more responsibilities.
    Job Responsibilities:
    1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
    2. Managing live performance metrices end to end for the assigned territory.
    3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
    4. Maintaining data and analysis through reports on excel (as per business requirement)
    5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
    6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
    7. Identifying learning coaches & certifying them.
    8. Lead the individual improvement projects to enhance the business performance.
    Basic Qualifications
    Role requirements:
    1. Experience in customer service and handling projects will be an added advantage.
    2. Should be able to translate the given content in regional languages.
    3. Provide support to existing data management through analysis and accurate reports.
    4. Capability to present intricate information to a variety of audiences.
    5. Proficient in MS Word, excel & PowerPoint
    6. Graduate in any field.
    7. Excellent organization & interpersonal skills.
    8. Person should be flexible working on weekends (in case of business requirement)
    Preferred Qualifications
    Role requirements:
    1. Proven 2 as a Training Specialist/ Trainer in a similar role.
    2. Good communication skills
    3. Should know the local language (Kannada) to interact with ground team
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
    This advertiser has chosen not to accept applicants from your region.
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    Training Specialist, IN-LM Training

    Bengaluru, Karnataka ATSPL - Karnataka

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Training Specialist Job Description
    At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-
    Trainer Best Behavior
    1- Listening to associates and be supportive to managers.
    2- Answering requests and always gets back to people.
    3- Lead by example, doing what we say and act how we say.
    4- Must be approachable.
    5- Must exhibit the best behavior while at work.
    6- Always be up to date with the latest techniques, tools, and processes.
    7- Be right, honest, and be willing to accept mistakes.
    8- Be willing to push their limits and accept more responsibilities.

    Job Responsibilities:
    1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
    2. Managing live performance metrices end to end for the assigned territory.
    3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
    4. Maintaining data and analysis through reports on excel (as per business requirement)
    5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
    6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
    7. Identifying learning coaches & certifying them.
    8. Lead the individual improvement projects to enhance the business performance.


    BASIC QUALIFICATIONS


    Role requirements:
    1. Experience in customer service and handling projects will be an added advantage.
    2. Should be able to translate the given content in regional languages.
    3. Provide support to existing data management through analysis and accurate reports.
    4. Capability to present intricate information to a variety of audiences.
    5. Proficient in MS Word, excel & PowerPoint
    6. Graduate in any field.
    7. Excellent organization & interpersonal skills.
    8. Person should be flexible working on weekends (in case of business requirement)

    PREFERRED QUALIFICATIONS

    Role requirements:
    1. Proven 2 as a Training Specialist/ Trainer in a similar role.
    2. Good communication skills
    3. Should know the local language (Kannada) to interact with ground team

    Our inclusive culture empowers Amazonians to deliver the best results for our customers.
    This advertiser has chosen not to accept applicants from your region.
     

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