1,875 Staff Training jobs in India

Communication Coach, Corporate Training

Bengaluru, Karnataka PHH Mortgage

Posted 1 day ago

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Job Description

POSITION SUMMARY:  The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.

JOB FUNCTION AND RESPONSIBILITIES:

  • Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
  • Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
  • Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores
  • Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
  • Design and run campaigns to improve the overall NPS for the process
  • Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas
  • Arranging initiatives and/or campaigns with focus on voice and customer service quality
    Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
  • Participate in Calibrations and achieve the variance targets laid down by the departments
  • Conducting Refresher training sessions for the advisors as per standard monthly targets
  • QUALIFICATION:

  • Graduation is mandatory
  • Relevant - years of auditing & coaching experience in a Contact Center environment
  • Good in Excel and strong written and Verbal Communication and Presentation skills
  • Proficient in designing training modules and delivering refresher/remediation trainings
  • Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
  • Tactful in handling difficult situations and ability to multitask
  • Ability to work under pressure and meet stringent call monitoring targets/willingness to work / - needs to be comfortable with working in night shifts
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    Corporate Trainer/training Coordinator

    Kochi, Kerala Mglobus advisory LLP

    Posted today

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    Job Description

    Experienced Soft skill & corporate trainers required.

    **Job Types**: Full-time, Part-time, Freelance
    Contract length: 24 months

    **Salary**: ₹15,000.00 - ₹30,000.00 per month

    Expected hours: 25 per week

    Schedule:

    - Day shift

    Supplemental pay types:

    - Commission pay

    **Experience**:

    - total work: 1 year (preferred)

    Work Location: In person
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    HR & Training Executive

    Pune, Maharashtra Marriott

    Posted 3 days ago

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    Job Description

    **Additional Information**
    **Job Number**
    **Job Category** Human Resources
    **Location** Courtyard by Marriott Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India, VIEW ON MAP ( Full Time
    **Located Remotely?** N
    **Position Type** Non-Management
    **Human Resources Coordinator**
    Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
    PREFERRED QUALIFICATIONS
    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: At least 1 year of related work experience.
    Supervisory Experience: No supervisory experience.
    License or Certification: None
    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
    At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
    In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    This advertiser has chosen not to accept applicants from your region.

    HR & Training Executive

    Marriott International

    Posted 1 day ago

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    Job Description

    Human Resources Coordinator

    Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (., interview documents, I-9's).

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    Education: High school diploma or . equivalent.

    Related Work Experience: At least 1 year of related work experience.

    Supervisory Experience: No supervisory experience.

    License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    This advertiser has chosen not to accept applicants from your region.

    HR Training & Engagement

    Mumbai, Maharashtra Sisco Jobs

    Posted 1 day ago

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    Job Description

    Job Description
    Job Description – HR Training & Engagement

    Location: Vikhroli, Mumbai

    Employment Type: Full-time

    Position Overview

    The HR Training & Engagement professional will be responsible for developing, implementing, and managing training initiatives and engagement strategies to enhance employee performance, build organizational capability, and foster a positive workplace culture. This role requires expertise in learning and development, employee engagement, and performance management, with strong analytical and interpersonal skills to align initiatives with business goals.



    Key Responsibilities
    • Design, deliver, and evaluate training programs to improve employee skills, productivity, and career growth.

    • Conduct Training Needs Analysis (TNA) in collaboration with department heads to create structured learning roadmaps.

    • Implement innovative learning methodologies, digital platforms, and tools to drive continuous learning.

    • Plan and execute employee engagement initiatives to strengthen workplace culture and enhance employee morale.

    • Organize workshops, team-building activities, and recognition programs to drive participation and retention.

    • Monitor engagement levels through surveys, feedback, and analytics, and recommend improvement measures.

    • Support managers in KPI setting, competency mapping, and career development planning.

    • Drive performance management processes and ensure consistent evaluation of employee performance.

    • Analyze outcomes and recommend interventions to improve productivity and goal achievement.

    • Prepare HR dashboards and reports on training hours, engagement scores, attrition trends, and KPI achievements.

    • Utilize advanced Excel (dashboards, pivot tables, data analysis) and HR software to track effectiveness and generate insights.

    • Present findings and recommendations to management for decision-making.

    • Ensure training and engagement initiatives are aligned with organizational values and business goals.

    • Collaborate with senior leadership to integrate learning and engagement strategies into the company’s long-term HR agenda.

    Requirements
    • Master’s degree in Human Resources, Organizational Development, or related field.

    • 8–10 years in Learning & Development (L&D), Employee Engagement, or Performance Management.

    • Strong knowledge of training design, facilitation, and evaluation frameworks.

    • Proficiency in Excel (dashboards, pivot tables, advanced analysis) and HRMS/engagement tools.

    • Excellent communication, presentation, and facilitation skills.

    • Strong analytical and interpersonal skills with a proven ability to foster engagement and a performance-driven culture.




    Requirements
    Excellent English communication skills with no grammatical errors. Ability to speak English fluently and clearly. Willingness to work night shifts. Freshers or candidates with 1 to 3 years of experience in any domain are eligible. Strong interpersonal and customer service skills. Basic computer skills and familiarity with MS Office applications. Ability to handle multiple tasks and work in a fast-paced environment.
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    HR Training & Engagement

    Mumbai, Maharashtra Sisco Jobs

    Posted today

    Job Viewed

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    Job Description

    Job Description – HR Training & Engagement

    Location: Vikhroli, Mumbai
    Employment Type: Full-time

    Position Overview

    The HR Training & Engagement professional will be responsible for developing, implementing, and managing training initiatives and engagement strategies to enhance employee performance, build organizational capability, and foster a positive workplace culture. This role requires expertise in learning and development, employee engagement, and performance management, with strong analytical and interpersonal skills to align initiatives with business goals.

    Key Responsibilities

  • Design, deliver, and evaluate training programs to improve employee skills, productivity, and career growth.
  • Conduct Training Needs Analysis (TNA) in collaboration with department heads to create structured learning roadmaps.
  • Implement innovative learning methodologies, digital platforms, and tools to drive continuous learning.
  • Plan and execute employee engagement initiatives to strengthen workplace culture and enhance employee morale.
  • Organize workshops, team-building activities, and recognition programs to drive participation and retention.
  • Monitor engagement levels through surveys, feedback, and analytics, and recommend improvement measures.
  • Support managers in KPI setting, competency mapping, and career development planning.
  • Drive performance management processes and ensure consistent evaluation of employee performance.
  • Analyze outcomes and recommend interventions to improve productivity and goal achievement.
  • Prepare HR dashboards and reports on training hours, engagement scores, attrition trends, and KPI achievements.
  • Utilize advanced Excel (dashboards, pivot tables, data analysis) and HR software to track effectiveness and generate insights.
  • Present findings and recommendations to management for decision-making.
  • Ensure training and engagement initiatives are aligned with organizational values and business goals.
  • Collaborate with senior leadership to integrate learning and engagement strategies into the company’s long-term HR agenda.
  • Requirements

  • Master’s degree in Human Resources, Organizational Development, or related field.

  • 8–10 years in Learning & Development (L&D), Employee Engagement, or Performance Management.

  • Strong knowledge of training design, facilitation, and evaluation frameworks.

  • Proficiency in Excel (dashboards, pivot tables, advanced analysis) and HRMS/engagement tools.

  • Excellent communication, presentation, and facilitation skills.

  • Strong analytical and interpersonal skills with a proven ability to foster engagement and a performance-driven culture.

  • This advertiser has chosen not to accept applicants from your region.

    HR Training & Engagement

    Mumbai, Maharashtra Sisco Jobs

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description – HR Training & Engagement

    Location: Vikhroli, Mumbai

    Employment Type: Full-time

    Position Overview

    The HR Training & Engagement professional will be responsible for developing, implementing, and managing training initiatives and engagement strategies to enhance employee performance, build organizational capability, and foster a positive workplace culture. This role requires expertise in learning and development, employee engagement, and performance management, with strong analytical and interpersonal skills to align initiatives with business goals.



    Key Responsibilities
    • Design, deliver, and evaluate training programs to improve employee skills, productivity, and career growth.

    • Conduct Training Needs Analysis (TNA) in collaboration with department heads to create structured learning roadmaps.

    • Implement innovative learning methodologies, digital platforms, and tools to drive continuous learning.

    • Plan and execute employee engagement initiatives to strengthen workplace culture and enhance employee morale.

    • Organize workshops, team-building activities, and recognition programs to drive participation and retention.

    • Monitor engagement levels through surveys, feedback, and analytics, and recommend improvement measures.

    • Support managers in KPI setting, competency mapping, and career development planning.

    • Drive performance management processes and ensure consistent evaluation of employee performance.

    • Analyze outcomes and recommend interventions to improve productivity and goal achievement.

    • Prepare HR dashboards and reports on training hours, engagement scores, attrition trends, and KPI achievements.

    • Utilize advanced Excel (dashboards, pivot tables, data analysis) and HR software to track effectiveness and generate insights.

    • Present findings and recommendations to management for decision-making.

    • Ensure training and engagement initiatives are aligned with organizational values and business goals.

    • Collaborate with senior leadership to integrate learning and engagement strategies into the company’s long-term HR agenda.

    Requirements
    • Master’s degree in Human Resources, Organizational Development, or related field.

    • 8–10 years in Learning & Development (L&D), Employee Engagement, or Performance Management.

    • Strong knowledge of training design, facilitation, and evaluation frameworks.

    • Proficiency in Excel (dashboards, pivot tables, advanced analysis) and HRMS/engagement tools.

    • Excellent communication, presentation, and facilitation skills.

    • Strong analytical and interpersonal skills with a proven ability to foster engagement and a performance-driven culture.



    This advertiser has chosen not to accept applicants from your region.
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    HR Training & Engagement

    400008 Mumbai, Maharashtra Sisco Jobs

    Posted 12 days ago

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    Job Description

    Permanent
    Job Description – HR Training & Engagement Location: Vikhroli, Mumbai Employment Type: Full-time Position Overview

    The HR Training & Engagement professional will be responsible for developing, implementing, and managing training initiatives and engagement strategies to enhance employee performance, build organizational capability, and foster a positive workplace culture. This role requires expertise in learning and development, employee engagement, and performance management, with strong analytical and interpersonal skills to align initiatives with business goals.

    Key ResponsibilitiesDesign, deliver, and evaluate training programs to improve employee skills, productivity, and career growth.Conduct Training Needs Analysis (TNA) in collaboration with department heads to create structured learning roadmaps.Implement innovative learning methodologies, digital platforms, and tools to drive continuous learning.Plan and execute employee engagement initiatives to strengthen workplace culture and enhance employee morale.Organize workshops, team-building activities, and recognition programs to drive participation and retention.Monitor engagement levels through surveys, feedback, and analytics, and recommend improvement measures.Support managers in KPI setting, competency mapping, and career development planning.Drive performance management processes and ensure consistent evaluation of employee performance.Analyze outcomes and recommend interventions to improve productivity and goal achievement.Prepare HR dashboards and reports on training hours, engagement scores, attrition trends, and KPI achievements.Utilize advanced Excel (dashboards, pivot tables, data analysis) and HR software to track effectiveness and generate insights.Present findings and recommendations to management for decision-making.Ensure training and engagement initiatives are aligned with organizational values and business goals.Collaborate with senior leadership to integrate learning and engagement strategies into the company’s long-term HR agenda.Requirements

    Master’s degree in Human Resources, Organizational Development, or related field.

    8–10 years in Learning & Development (L&D), Employee Engagement, or Performance Management.

    Strong knowledge of training design, facilitation, and evaluation frameworks.

    Proficiency in Excel (dashboards, pivot tables, advanced analysis) and HRMS/engagement tools.

    Excellent communication, presentation, and facilitation skills.

    Strong analytical and interpersonal skills with a proven ability to foster engagement and a performance-driven culture.

    This advertiser has chosen not to accept applicants from your region.
     

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