1,029 Stakeholder Management jobs in India

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Established in 2005, Jai Shree Jewellers is a renowned name in Rajasthan's jewelry market. Based in Jaipur, the store offers authentic and traditional jewelry crafted by skilled artisans from various parts of India. With a vast range of stunning designs in Gold Jewelry, Silver Jewelry, and Gem Stones, Jai Shree Jewellers aims to provide exceptional online jewelry shopping experiences. The company, founded by Mr. Avant Kumar Jain, is driven by his extensive experience and supported by his son, Yash Jain, who brings a modern touch to their designs.

This is a full-time on-site role based in Jaipur for a Customer Relationship Management Consultant at Jai Shree Jewellers. The CRM Consultant will be responsible for analyzing business processes, improving sales strategies, consulting with clients, and managing Salesforce.com administration. The role involves developing and maintaining customer relationships, identifying customer needs, and providing tailored solutions to enhance customer satisfaction.

• Proficient in Analytical Skills and Business Process
• Experience in Sales and Consulting
• Knowledge of Salesforce.com Administration
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team
• Experience in the jewelry industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• ensure smooth transaction from welcome call to registration and collection.
• register the booked units and complete the collection in defined TAT Period.
• maintain and regularise MIS Report for review meeting on weekly basis.
• address customer grievances thoroughly.
• for facilitating & issuing relevant documents for bank approval.
• with Bankers in getting Various schemes into system.
• with Internal team for smooth functioning of Booking process.

Required Skills set

Excellent Communication and people skills

Strong management and Time management ability

Proficient in MS excel

MBA or BBA in marketing

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• ensure smooth transaction from welcome call to registration and collection.
• register the booked units and complete the collection in defined TAT Period.
• maintain and regularise MIS Report for review meeting on weekly basis.
• address customer grievances thoroughly.
• for facilitating & issuing relevant documents for bank approval.
• with Bankers in getting Various schemes into system.
• with Internal team for smooth functioning of Booking process.

Required Skills set

Excellent Communication and people skills

Strong management and Time management ability

Proficient in MS excel

MBA or BBA in marketing

Established in 2005, Jai Shree Jewellers is a renowned name in Rajasthan's jewelry market. Based in Jaipur, the store offers authentic and traditional jewelry crafted by skilled artisans from various parts of India. With a vast range of stunning designs in Gold Jewelry, Silver Jewelry, and Gem Stones, Jai Shree Jewellers aims to provide exceptional online jewelry shopping experiences. The company, founded by Mr. Avant Kumar Jain, is driven by his extensive experience and supported by his son, Yash Jain, who brings a modern touch to their designs.

This is a full-time on-site role based in Jaipur for a Customer Relationship Management Consultant at Jai Shree Jewellers. The CRM Consultant will be responsible for analyzing business processes, improving sales strategies, consulting with clients, and managing Salesforce.com administration. The role involves developing and maintaining customer relationships, identifying customer needs, and providing tailored solutions to enhance customer satisfaction.

• Proficient in Analytical Skills and Business Process
• Experience in Sales and Consulting
• Knowledge of Salesforce.com Administration
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team
• Experience in the jewelry industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Position: Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.