276 Stakeholder Management jobs in India

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will have a strong background in the broking industry, with 3-5 years of broking experience providing exceptional customer service to clients. The ideal candidate will be fluent in multiple languages, including (Hindi). As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner, both verbally and in writing
• Provide accurate and timely information to customers regarding products and services offered by our company
• Identify and escalate complex customer issues to senior management or other relevant teams as needed
• Develop and maintain relationships with customers to increase customer satisfaction and loyalty
• Maintain accurate records of customer interactions and communications
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up to date with industry developments and market trends to provide expert-level knowledge to customers
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.

Requirements:

• 3-5 years of experience in the broking industry, preferably in a customer-facing role
• Fluency in multiple languages, including
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in MS Office, particularly Excel and Word
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on tasks.

Preferred Qualifications:

• Bachelor's degree in business administration, Marketing, or related field
• Experience with CRM software.
• Knowledge of industry-specific regulations and compliance requirements
• NISM/SORM Certification

• New Booking/ welcome process-Documentation
• Agreement registration
• Answering customer queries and co ordinating with Legal dept for documentation.
• Ensure Customer Satisfaction & service quality.
• Allotments, Registration, Cancellation, Bank Loan, etc
• Handover & Possessions,
• Payments Collections against demands.
• Knowledge of MS office.

Looking for a Presentable and pleasant Customer relations Executive to undertake all above said activities

About Magic Billion

We set up Magic Billion ( - a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).

As a 360-degree talent management company, we do the following:

• Generate demand for Indian talent from international employers;

• Mobilisation and sourcing – to the exact job specs provided by the employer;

• Screenings and interviews – including language and soft skills filters;

• All paperwork for work permits and visas;

• Any trainings and up-skilling required by the employer;

• Pre-departure culture training;

• Support to the employer and candidate in the destination country.

We are seeking Customer Relationship Management Specialist– with the following Job

Job Description:

You will be the first point of contact for customers, addressing their queries and concerns via phone, email, or chat. You will actively listen to customers' needs, offer appropriate solutions, and provide exceptional service at all times.

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Maintain customer records and update the relevant information in the CRM system
• Collaborate with other departments to resolve complex customer problems
• Follow up with customers to ensure their issues are fully resolved
• Upsell products or services to customers when appropriate
• Provide feedback to management regarding customer trends and concerns
• Maintain high standards of professionalism, empathy, and patience in all customer interactions

You should be

• Open to work full time from Noida
• Customer Centric
• Gaduate in any stream
• Preferably from Hospitality or Call Centre Background

We are looking for an AM/ Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

• Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
• Coordination with bankers, channel partners, internal team, and other departments
• Strategize & achieve the collection targets
• Monitor the grievances and escalations received from customers
• Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.

Preferred candidate profile

• A bachelors degree with a minimum of 3+ years of relevant experience
• Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
• Familiarity with CRM software and tools.
• Results-driven with a customer-centric mindset.

Dynamics 365 CE Technical

Location: Hyderabad, Bengaluru, Chennai and Noida

Exp Required : 4-10 yrs

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Able to configure, design, build and extend Dynamics 365 Customer Engagement Apps – Sales, Marketing, Customer Service and Field Service
• Good working knowledge of using Power Platform components
• 2-3 years of working experience with Dynamics 365 CE Apps

Good-to-Have

• Able to integrate Dynamics 365 CE Apps with other systems
• Good proficiency in core .Net, C# and Azure components like Logic Apps, Azure Service Bus, Azure Functions, Azure DevOps etc
• Sound functional knowledge of CRM business processes
• Good written and spoken skills
• Experience with data migration
• Good to be Microsoft Certified: Power Apps + Dynamics 365 Developer Associate

Responsibility of / Expectations from the Role

To complete assigned development tasks in defined time line

To prepare technical architecture, design and related documentation

Unit testing, Support system and user acceptance testing, Support User training

Code propagation, Defect fixing

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Role Description

We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.

Key responsibilities

• Respond promptly to all client queries received via Instagram DMs, WhatsApp messages, and phone calls.
• Understand customer needs and recommend the right products or services.
• Follow up with leads regularly to convert them into confirmed sales.
• Maintain a strong relationship with existing clients to encourage repeat business.
• Coordinate with the internal team (sales, operations, or marketing) to ensure smooth client onboarding and order
• Keep track of conversations, leads, and conversions in CRM or designated tools.
• Identify upselling or cross-selling opportunities based on client requirements.

Qualifications

• Excellent communication skills in English and Hindi (spoken and written).
• Prior experience in sales, client servicing, or customer support (1–3 years preferred).
• Strong persuasion and relationship-building skills.
• Comfort using Instagram, WhatsApp Business, and phone-based sales communication.
• Organized and self-motivated with a customer-first mindset.

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

CRM Executive – Mana Projects

About Us

Mana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value! Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the region. Mana Projects focuses on delivering high-quality residential projects, emphasising architectural finesse, sustainable practices, and timely delivery.

Job Title : CRM Executive

Location : Kadubeesanahalli, Bengaluru

Employment Type : Full-time

Working Days : 6 days a week

Office Hours : 10 AM – 6 PM ( may differ based on business requirements )

Required Domain Experience : 1 to 4 years

Roles & Responsibilities

> Build strong customer relationships through engagement and timely query resolution.

> Provide regular project updates to customers and ensure they stay informed.

> Encourage customer referrals by offering incentives and privileges.

> Collect and publish customer testimonials on websites and property-related portals.

> Handle customer escalations and ensure timely resolution.

> Enhance customer service policies and strategies for enhanced service delivery.

> Handle post-booking queries, allotment letters, agreements, and processing cancellations.

> Coordinate with the legal team to ensure seamless documentation and compliance.

> Work with the technical/site teams to facilitate a smooth handover process.

Key Skills & Requirements

> Strong communication and interpersonal skills.

> Ability to handle customer queries and resolve escalations effectively.

> Experience in customer engagement and relationship management.

> Good understanding of real estate customer service processes.

> Proficiency in ERP / CRM software and Microsoft Office Suite / Google Sheets.

Employee Benefits at Mana Projects

Employee Provident Fund

Health insurance

Professional Growth

Employee Recognition

Why Join Us ?

At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environment. As a CRM Executive, you will play a key role in ensuring customer satisfaction and building long-term relationships with our valued clients.