4,149 State Bank Of India jobs in India

"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."