6,374 State Bank Of India jobs in India
Banking Operations
Chennai, Tamil Nadu
Wipro
Posted today
Job Viewed
Job Description
Chennai, India
- DOP
-
**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs._
**Do**
- ** Support process by managing transactions as per requiredquality standards**
- _ Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue_
- _ Update own availability in the RAVE system to ensureproductivity of the process_
- _ Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions_
- _ Follow standard processes and procedures to resolve all clientqueries_
- _ Resolve client queries as per the SLA’s defined in thecontract _
- _Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients_
- _ Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends toprevent future problems_
- _ Maintain and update self-help documents for customers to speedup resolution time_
- _ Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution_
- _ Avoids legal challenges by complying with service agreements_
- **
Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries**
- _ Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions_
- _ Assist clients with navigating around product menus andfacilitate better understanding of product features _
- _Troubleshoot all client queries in a user-friendly, courteousand professional manner_
- _ Maintain logs and records of all customer queries as per thestandard procedures and guidelines_
- _ Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business_
- _ Organize ideas and effectively communicate oral messagesappropriate to listeners and situations_
- _ Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs_
- **
Build capability to ensure operational excellence andmaintain superior customer service levels of the existing
- DOP
-
**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs._
**Do**
- ** Support process by managing transactions as per requiredquality standards**
- _ Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue_
- _ Update own availability in the RAVE system to ensureproductivity of the process_
- _ Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions_
- _ Follow standard processes and procedures to resolve all clientqueries_
- _ Resolve client queries as per the SLA’s defined in thecontract _
- _Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients_
- _ Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends toprevent future problems_
- _ Maintain and update self-help documents for customers to speedup resolution time_
- _ Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution_
- _ Avoids legal challenges by complying with service agreements_
- **
Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries**
- _ Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions_
- _ Assist clients with navigating around product menus andfacilitate better understanding of product features _
- _Troubleshoot all client queries in a user-friendly, courteousand professional manner_
- _ Maintain logs and records of all customer queries as per thestandard procedures and guidelines_
- _ Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business_
- _ Organize ideas and effectively communicate oral messagesappropriate to listeners and situations_
- _ Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs_
- **
Build capability to ensure operational excellence andmaintain superior customer service levels of the existing
This advertiser has chosen not to accept applicants from your region.
0
Banking Operations
Visakhapatnam, Andhra Pradesh
MARINE CORPORATION OF INDIA
Posted today
Job Viewed
Job Description
Coordinate with banks for opening/closing Letters of Credit (LCs),
This advertiser has chosen not to accept applicants from your region.
1
Banking Operations Specialist
Pune, Maharashtra
Citigroup
Posted 3 days ago
Job Viewed
Job Description
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records,
This advertiser has chosen not to accept applicants from your region.
2
Banking Operations Specialist
Chennai, Tamil Nadu
Citigroup
Posted 3 days ago
Job Viewed
Job Description
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records,
This advertiser has chosen not to accept applicants from your region.
3
Banking Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
This advertiser has chosen not to accept applicants from your region.
4
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 7 days ago
Job Viewed
Job Description
Position Overview:
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment.
Position Details:
- Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst
- Status: Full Time
- Hours: Rotational Shifts
- Department: Credit Card Operations
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Alert Review and Investigation:
o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP).
o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).
o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.
- Data Analysis and Reporting:
o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations.
o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.
- Compliance and Risk Management:
o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies.
o Collaborate with other departments to address and mitigate identified risks.
Qualifications and Requirements:
- Educational Background:
o Bachelor's degree in Finance, Business Administration, or a related field preferred.
- Experience:
o 2-3 years of experience in AML operations or related fields.
o 1-2 years of customer service experience is an asset.
- Skills and Competencies:
o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA).
o Demonstrated analytical and problem-solving skills.
o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
o Strong keyboarding skills and working knowledge of PCs.
o Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
o High level of accuracy and attention to detail.
Additional Information:
- This role requires rotational shifts, which may include evenings, weekends, and holidays.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.
This advertiser has chosen not to accept applicants from your region.
5
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 7 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
This advertiser has chosen not to accept applicants from your region.
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6
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 7 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm IST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
This advertiser has chosen not to accept applicants from your region.
7
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 7 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Banking Operations Associate to join our team in Gurgaon, Haryāna (IN-HR), India (IN).
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Banking Operations Associate to join our team in Gurgaon, Haryāna (IN-HR), India (IN).
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
This advertiser has chosen not to accept applicants from your region.
8
Banking Operations Associate
Gurgaon, Haryana
NTT America, Inc.
Posted 7 days ago
Job Viewed
Job Description
"Position Overview:
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations.
Position Details:
- Position: Credit Analyst
- Status: Full Time - Work from Office
- Hours: Monday - Friday, 7:00am - 7:00pm EST
- Department: President's Choice Financial
- Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
- Fraud and Credit Risk Review:
o Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
o Analyze conversations with applicants in real-time to assess potential fraud risk.
o Document and approve requirements based on analysis of credit policies.
- Credit Management:
o Administer and control credit terms and limits.
o Perform credit limit reviews, reinstatements, and
This advertiser has chosen not to accept applicants from your region.
9