5,399 Store Operations jobs in India

Company Overview

Reliance Retail, India's largest and most profitable retailer, revolutionizes retail with its omni-channel presence, serving over 193 million loyal customers. Established in 2006, the company offers superior quality products and exceptional value, operating 15,000+ stores across 42 million square feet. As a partner of choice for major brands, Reliance Retail continues to enhance job security and financial income for millions, bolstered by a robust supply chain and a dedicated workforce. Discover more at .

Job Overview

We are seeking a mid-level Store Operations professional to join our team in Mandya. This is a full-time role at Reliance Retail, where you will be responsible for managing efficient store operations. The ideal candidate will possess strong skills in inventory management and customer relationship management, ensuring a seamless customer experience while coordinating supply chain processes.

Qualifications and Skills

• Proficient in inventory management techniques to ensure optimal stock levels and minimize shrinkage.
• Strong expertise in customer relationship management, fostering loyal customer connections and satisfaction.
• Experience in supply chain coordination to streamline processes and improve operational efficiency.
• Proven ability to lead teams effectively, driving performance and fostering a collaborative environment.
• Competence in inbound and outbound logistics operations, ensuring timely delivery of goods and services.
• Ability to manage fulfilment center operations and maintain efficient workflows to meet customer demands.
• Excellent organizational and multitasking skills, adept at handling various aspects of store operations.
• Effective communication skills to liaise with diverse teams and manage customer interactions smoothly.
• Expertise in outbound logistics processes (Mandatory skill), essential for seamless distribution and delivery.

Roles and Responsibilities

• Oversee daily store operations ensuring smooth and efficient store functionality at all times.
• Manage inventory processes to optimize stock levels and reduce wastage.
• Develop and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Coordinate with the supply chain team to ensure timely delivery and stocking of products.
• Lead and motivate store staff, providing guidance and development opportunities.
• Ensure the fulfilment center's operations meet customer requirements efficiently.
• Implement best practices in logistics management for inbound and outbound processes.
• Handle customer inquiries and resolve issues to maintain high levels of satisfaction.

Company Overview

Reliance Retail, India's largest and most profitable retailer, revolutionizes retail with its omni-channel presence, serving over 193 million loyal customers. Established in 2006, the company offers superior quality products and exceptional value, operating 15,000+ stores across 42 million square feet. As a partner of choice for major brands, Reliance Retail continues to enhance job security and financial income for millions, bolstered by a robust supply chain and a dedicated workforce. Discover more at .

Job Overview

We are seeking a mid-level Store Operations professional to join our team in Mandya. This is a full-time role at Reliance Retail, where you will be responsible for managing efficient store operations. The ideal candidate will possess strong skills in inventory management and customer relationship management, ensuring a seamless customer experience while coordinating supply chain processes.

Qualifications and Skills

• Proficient in inventory management techniques to ensure optimal stock levels and minimize shrinkage.
• Strong expertise in customer relationship management, fostering loyal customer connections and satisfaction.
• Experience in supply chain coordination to streamline processes and improve operational efficiency.
• Proven ability to lead teams effectively, driving performance and fostering a collaborative environment.
• Competence in inbound and outbound logistics operations, ensuring timely delivery of goods and services.
• Ability to manage fulfilment center operations and maintain efficient workflows to meet customer demands.
• Excellent organizational and multitasking skills, adept at handling various aspects of store operations.
• Effective communication skills to liaise with diverse teams and manage customer interactions smoothly.
• Expertise in outbound logistics processes (Mandatory skill), essential for seamless distribution and delivery.

Roles and Responsibilities

• Oversee daily store operations ensuring smooth and efficient store functionality at all times.
• Manage inventory processes to optimize stock levels and reduce wastage.
• Develop and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Coordinate with the supply chain team to ensure timely delivery and stocking of products.
• Lead and motivate store staff, providing guidance and development opportunities.
• Ensure the fulfilment center's operations meet customer requirements efficiently.
• Implement best practices in logistics management for inbound and outbound processes.
• Handle customer inquiries and resolve issues to maintain high levels of satisfaction.

Role- Store Manager Retail

Job Level/ Designation- M1 /manager

Function / Department- Retail

Location- MAH

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

Sales

Achieve TNPS & EQ.

Deliver revenue targets for the store

Increase revenue per footfall by aiding customers’ purchase decisions

Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store

Ensure and monitor quality of acquisition through the store

RoIe

Achieve profitability (Return on investment) targets for the store

Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems

Ensure infrastructure / store upkeep

Maintain availability of stock at the store while adhering to norms

Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

Essential : Graduation - Regular

Desired : post - graduation in business management/MBA

work ex: 1 - 4 years

Experience of retail store and customer relationship management

Revenue Target achievement and cost management.