5 Student Development jobs in India
Student Support Associate
Posted 6 days ago
Job Viewed
Job Description
Location: Rohtak, Haryana
Type : Full-Time, In-Office
Job Summary:
The Student Support member role is a key position within our organization, primarily responsible for providing exceptional support to students who visit our support desk. This role requires strong English communication skills, a dedication to problem-solving, and a commitment to adhering to standard operating procedures to maintain the highest quality of service. If you are passionate about helping students succeed and thrive in their academic journey, this position is an ideal opportunity for you.
Key Responsibilities:
- Student Support: Interact with students who visit the support center, addressing their queries, concerns, and issues with professionalism and empathy.
- Query Resolution: Respond to student inquiries through various communication channels, including in-person visits, phone calls, ensuring prompt and accurate resolution of their queries.
- Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
- Communication : Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
- Documentation : Maintain accurate and detailed records of student interactions, including the nature of queries, actions taken, and resolutions provided.
- Quality Assurance: Continuously strive to improve service quality, adhere to quality standards, and proactively identify opportunities for process enhancement.
- Team Collaboration: Collaborate with colleagues to share knowledge, best practices, and innovative solutions to support students effectively.
- Training and Development: Participate in training sessions and professional development activities to stay up-to-date with the latest information and best practices in student support.
- Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.
- Adaptability : Be open to occasional changes in responsibilities, such as assisting with special projects or other support tasks as needed.
Student Support & Admission Officer
Posted 17 days ago
Job Viewed
Job Description
Job Overview
We are seeking a dedicated and professional Student Support Admission Officer to join our team at Dolyte Global Solutions in New Delhi, Delhi. This is a full-time, junior-level position that requires 1 to 3 years of relevant experience. The ideal candidate will be responsible for facilitating the admission process, providing student support, and coordinating with universities effectively.
Qualifications and Skills
- Experience in handling the admission process and guiding students through various admission stages effectively.
- Proven ability to coordinate with universities for student admissions and related processes. (Mandatory skill)
- Proficiency in providing comprehensive support to students, assisting them with any queries or issues they may face. (Mandatory skill)
- Understanding of the application process and the ability to manage it efficiently for multiple student profiles.
- Excellent communication and counseling skills to assist students in making informed admission decisions.
- Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
- Detail-oriented and capable of ensuring accuracy in all admission-related documentation and records.
- Must possess good interpersonal skills to create a supportive and welcoming environment for students.
Roles and Responsibilities
- Guide prospective students through the entire admission process, ensuring a smooth and efficient experience.
- Coordinate with various universities to secure admissions and gather relevant information for students.
- Provide dedicated support to students, addressing any queries or concerns they have throughout their admission journey.
- Conduct student counseling sessions to provide tailored advice and support for educational decisions.
- Manage and process student applications, ensuring all information is accurate and complete.
- Maintain up-to-date knowledge of admission processes, requirements, and deadlines for different universities.
- Prepare and maintain student records, ensuring data confidentiality and accuracy.
- Collaborate with team members to improve admission processes and enhance student support services.
Associate - Academic and Student Affairs
Posted today
Job Viewed
Job Description
Job Purpose
Execute the operational backend of course delivery: configure systems (Atrium/LMS), run calendars, logistics and IT/AV, drive evaluation triggers, ensure data accuracy, and complete finance/administration workflows.
Job Outline
Systems & content readiness:
- Upload Faculty Profiles and Course Outline on Atrium
- Create LMS courses; grant access to Faculty/AAs/students
- Manage post‑bidding updates; accuracy checks on links/assets; maintain Zoho status.
- Course Pack creation for assigned course in the correct sequence and the right documents
Scheduling & communication:
- Build personalised schedules
- Send weekly schedule to support teams
- Send dry‑run invites for Visiting Faculty; coordinate Pre‑Term meetings (joint with AM)
- Dispatch operational communications (instructor handbook, schedule/pack announcements).
- Block calendars for students and faculty
Logistics & IT/AV:
- Manage end‑to‑end faculty and guest logistics; coordinate IT/AV
- Manage course video recordings.
- Evaluations ops: Trigger LMS mid‑term and end‑term evaluations per AM’s windows; basic collation as needed.
Finance & compliance:
- Collect Visiting Faculty documents
- Upload Faculty Teaching Hours on Salesforce; submit payment documents
- Liaise with Finance for payment release.
- Budget tracking & reporting: Track budget elements; maintain spend logs; flag variances; maintain class schedule data; generate weekly/term reports; support faculty ratings consolidation.
Joint activities:
- Important Activities email & Pre‑Term with AAs (AM leads content; Sr. Associate/ Associate manages invites/minutes); final AA hand‑off (joint).
Job Specification
Knowledge / Education
Bachelor’s degree
Specific Skills
Strong operations execution; LMS/Atrium/Salesforce/Zoho proficiency; logistics & IT/AV coordination; high attention to detail; clear written communication; basic Excel/reporting.
Desirable Experience
2–4 years
Job Interface/Relationships:
Internal
ASA team (AM & SA), IT/AV, Finance, LRC, Commercial, FAO, IAA
External
Faculty, Guest Speakers, Content/LRC vendors, External logistics partners
Key Responsibilities and % Time Spent
Systems & content readiness (Atrium uploads, LMS setup/access, link checks, post‑bid) - 30%
Scheduling ops & comms (personalised schedules, weekly schedule to teams, invites) - 15%
Evaluations ops (LMS triggers for mid/end‑term, basic collation) - 10%
Logistics & IT/AV coordination (faculty/guest logistics, dry‑runs, recordings) - 20%
Finance & compliance (VF docs, teaching hours in Salesforce, payments processing) - 10%
Budget tracking (logs, variance flags) - 5%
Data & reporting (class schedule data, dashboards, ratings consolidation) - 7%
Joint planning & final AA hand‑off - 3%
Total - 100%
KPI - Systems & content readiness
Measure - Atrium uploads + LMS setup/live ≥ T-5 working days before start
Target - 100% live by T-5; 0 Day-1 access blockers
Data Source - Atrium activity log; LMS publish log
KPI - Link/asset accuracy
Measure - Broken links or missing assets at go-live
Target - ≥99.5% accuracy
Data Source - Link checker report; QC checklist
KPI - Evaluation execution
Measure - LMS triggers sent for Mid/End-term as scheduled
Target - 100% on-schedule triggers
Data Source - LMS eval logs
KPI - Logistics reliability
Measure - Class disruptions attributable to logistics/IT-AV
Target - 0 disruptions
Data Source - Incident log; IT/AV tickets
KPI - Finance TAT
Measure - Faculty payments processed within agreed TAT after complete docs
Target - 100% within TAT
Data Source - Finance tracker; Salesforce hours
KPI - Reporting cadence
Measure - Weekly schedules/dashboards sent on time
Target - 100% on-time
Data Source - Weekly distro; Zoho status
KPI - Budget tracking
Measure - Variances vs plan detected and escalated
Target - Flag > threshold within 1 BD
Data Source - Budget tracker; variance log
KPI - Data integrity
Measure - Teaching hours, profiles, Atrium updates recorded promptly
Target - 100% within 1 BD of event
Data Source - Salesforce entries; Atrium logs
KPI - Access SLA
Measure - Student/Faculty access issues turnaround
Target - ≤8 business hours to resolve
Data Source - IT/LMS ticketing system
KPI - Video capture compliance
Measure - Required session recordings completed and stored
Target - 100% where applicable
Data Source - Recording roster; storage log
Any Other Significant Input
Weekend and late evening work involved depending on the requirements of courses /Guest sessions/ Academic area wise info sessions.
Associate - Academic and Student Affairs
Posted today
Job Viewed
Job Description
Job Purpose
Execute the operational backend of course delivery: configure systems (Atrium/LMS), run calendars, logistics and IT/AV, drive evaluation triggers, ensure data accuracy, and complete finance/administration workflows.
Job Outline
Systems & content readiness:
- Upload Faculty Profiles and Course Outline on Atrium
- Create LMS courses; grant access to Faculty/AAs/students
- Manage post‑bidding updates; accuracy checks on links/assets; maintain Zoho status.
- Course Pack creation for assigned course in the correct sequence and the right documents
Scheduling & communication:
- Build personalised schedules
- Send weekly schedule to support teams
- Send dry‑run invites for Visiting Faculty; coordinate Pre‑Term meetings (joint with AM)
- Dispatch operational communications (instructor handbook, schedule/pack announcements).
- Block calendars for students and faculty
Logistics & IT/AV:
- Manage end‑to‑end faculty and guest logistics; coordinate IT/AV
- Manage course video recordings.
- Evaluations ops: Trigger LMS mid‑term and end‑term evaluations per AM’s windows; basic collation as needed.
Finance & compliance:
- Collect Visiting Faculty documents
- Upload Faculty Teaching Hours on Salesforce; submit payment documents
- Liaise with Finance for payment release.
- Budget tracking & reporting: Track budget elements; maintain spend logs; flag variances; maintain class schedule data; generate weekly/term reports; support faculty ratings consolidation.
Joint activities:
- Important Activities email & Pre‑Term with AAs (AM leads content; Sr. Associate/ Associate manages invites/minutes); final AA hand‑off (joint).
Job Specification
Knowledge / Education
Bachelor’s degree
Specific Skills
Strong operations execution; LMS/Atrium/Salesforce/Zoho proficiency; logistics & IT/AV coordination; high attention to detail; clear written communication; basic Excel/reporting.
Desirable Experience
2–4 years
Job Interface/Relationships:
Internal
ASA team (AM & SA), IT/AV, Finance, LRC, Commercial, FAO, IAA
External
Faculty, Guest Speakers, Content/LRC vendors, External logistics partners
Key Responsibilities and % Time Spent
Systems & content readiness (Atrium uploads, LMS setup/access, link checks, post‑bid) - 30%
Scheduling ops & comms (personalised schedules, weekly schedule to teams, invites) - 15%
Evaluations ops (LMS triggers for mid/end‑term, basic collation) - 10%
Logistics & IT/AV coordination (faculty/guest logistics, dry‑runs, recordings) - 20%
Finance & compliance (VF docs, teaching hours in Salesforce, payments processing) - 10%
Budget tracking (logs, variance flags) - 5%
Data & reporting (class schedule data, dashboards, ratings consolidation) - 7%
Joint planning & final AA hand‑off - 3%
Total - 100%
KPI - Systems & content readiness
Measure - Atrium uploads + LMS setup/live ≥ T-5 working days before start
Target - 100% live by T-5; 0 Day-1 access blockers
Data Source - Atrium activity log; LMS publish log
KPI - Link/asset accuracy
Measure - Broken links or missing assets at go-live
Target - ≥99.5% accuracy
Data Source - Link checker report; QC checklist
KPI - Evaluation execution
Measure - LMS triggers sent for Mid/End-term as scheduled
Target - 100% on-schedule triggers
Data Source - LMS eval logs
KPI - Logistics reliability
Measure - Class disruptions attributable to logistics/IT-AV
Target - 0 disruptions
Data Source - Incident log; IT/AV tickets
KPI - Finance TAT
Measure - Faculty payments processed within agreed TAT after complete docs
Target - 100% within TAT
Data Source - Finance tracker; Salesforce hours
KPI - Reporting cadence
Measure - Weekly schedules/dashboards sent on time
Target - 100% on-time
Data Source - Weekly distro; Zoho status
KPI - Budget tracking
Measure - Variances vs plan detected and escalated
Target - Flag > threshold within 1 BD
Data Source - Budget tracker; variance log
KPI - Data integrity
Measure - Teaching hours, profiles, Atrium updates recorded promptly
Target - 100% within 1 BD of event
Data Source - Salesforce entries; Atrium logs
KPI - Access SLA
Measure - Student/Faculty access issues turnaround
Target - ≤8 business hours to resolve
Data Source - IT/LMS ticketing system
KPI - Video capture compliance
Measure - Required session recordings completed and stored
Target - 100% where applicable
Data Source - Recording roster; storage log
Any Other Significant Input
Weekend and late evening work involved depending on the requirements of courses /Guest sessions/ Academic area wise info sessions.
Assistant Manager - Academic and Student Affairs
Posted 2 days ago
Job Viewed
Job Description
Job Purpose
Own the end-to-end academic side of course delivery: lead all faculty conversations, convert pedagogy into a robust course outline and course pack plan, steer schedule decisions and evaluation windows, and govern academic compliance (audit/credit, budget review, commercial coordination). The Sr. Associate/Associate partners with you to execute the operational backend.
Job Outline
Faculty engagement & course design
- Staffing check of faculty in Salesforce and confirmation with FAO.
- First outreach and all subsequent faculty communications (requirements, class plan, quizzes, simulations, software).
- Receive and reconfirm the Course Outline ; ensure completeness against CLTE template; coordinate with IAA where required.
- Drive course pack content decisions (cases, simulations, software) and LRC procurement requests.
- Share/confirm textbook choices; ensure licence needs for Faculty & AAs are captured (ops handled by Sr. Associate/ Associate).
Scheduling & governance
- Build the class schedule (with Sr. Associate/ Associate support on personalisation/calendars) and lock evaluation preference windows (mid-term & end-term).
- Decide audit/credit status and note special approvals/exceptions.
- Coordinate with Commercial team on scope/budget assumptions; conduct budget review (tracking handled by Sr. Associate / Associate).
Evaluation & feedback loop
- Communicate evaluation plan; send faculty emails for evaluation windows; share evaluations with Faculty; request ASA feedback from Faculty.
Stakeholder alignment
- Confirm AA allocation with Academic Associate Manager.
- Lead Pre-Term meetings with AAs (delivered jointly with Sr. Associate/ Associate).
- Own final hand-off meeting with AAs (joint).
Quality & systems
- Oversee Zoho updates for milestones; sign-off on Atrium/LMS accuracy and course readiness before go-live.
Job Specification -
Knowledge / Education
Bachelor’s/Master’s degree
Specific Skills
Strength in stakeholder management, academic policy, scheduling, and content curation (cases/sims/software).
Tools: Salesforce, Atrium, LMS, Zoho, MS Excel/PowerPoint; strong written comms (faculty-facing).
Desirable Experience
5-6 years
Job Interface/Relationships:
Internal
- Within department, Faculty, and other departments in ISB
External
- Vendors
Key Responsibilities
% Time Spent
Faculty engagement & course design (requirements, outline, cases/sims/software decisions) - 35%
Scheduling & academic governance (class plan, audit/credit, eval windows, commercial) - 20%
Faculty communications & evaluation loop (all emails, share results, ASA feedback) - 15%
Stakeholder alignment (AA allocation, pre-term with AAs, cross-function syncs) - 10%
Budget review & academic approvals - 8%
Quality/sign-offs & systems oversight (Atrium/LMS readiness, Zoho oversight) - 7%
Joint planning & final hand-off to AAs - 5%
Total - 100%
KPI - Course readiness on time
Measure - Course packs and LMS status signed off ≥ T-5 working days before course start
Target - 100% sign-off by T-5 (exceptions pre-approved)
Data Source - Pre-term checklist; LMS publish log
KPI - Design completeness
Measure - Critical gaps in outline/pack at sign-off
Target - 0 critical gaps
Data Source - Outline checklist; pack QC report
KPI - Faculty satisfaction (CSAT)
Measure - Post-course faculty survey on communication & preparedness
Target - ≥4.5/5
Data Source - Survey tool; term summary
KPI - Evaluation planning compliance
Measure - Mid/End-term windows set & communicated as per plan
Target - 100% windows set & communicated
Data Source - Email trail; evaluation plan
KPI - Governance compliance
Measure - Audit/Credit & policy adherence
Target - 0 non-conformances
Data Source - Policy audit notes; approvals
KPI - Budget review
Measure - Pre-term budget review completed; variances documented with rationale
Target - 100% reviews done; 100% variances documented
Data Source - Budget sheet; review minutes
KPI - Stakeholder alignment
Measure - AA allocation confirmed; Pre-term with AAs conducted
Target - 100% allocations confirmed; meeting held
Data Source - AA manager note; meeting minutes
KPI - Change management
Measure - Post-bidding updates implemented without impacting go-live
Target - ≤1 BD turnaround; no go-live slippage
Data Source - Atrium change log; Zoho updates
Any Other Significant Input
Weekend and late evening work involved depending on the requirements of courses /Guest sessions/ Academic area wise info sessions.
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