62 Student Support jobs in India
Student Support Executive
Posted today
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Job Description
- Provide product information and assist with orders, returns, and refunds.
- Document customer interactions in the CRM system.
- Collaborate with other teams to address customer concerns.
- Maintain a high level of Student r satisfaction and service standards.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
- Fixed shift
Work Location: In person
Student Support & Admission Officer
Posted today
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Job Description
Purpose of the SSAO role:
The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.
As an SSAO, you are expected to:
1. Contribute towards revenue generation by working on the sales targets, by selling/up- selling/cross-selling the company& exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.
To be successful in the SSAO role you are required to have:
1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
3. Fluency in communication of English and Regional language.
Must have Attitude:
1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.
Qualification:
1. Must have bachelor’s degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.
Experience:
1. Previous experience in counselling of educational services.
2. Previous experience of Business to Customer (B2C) sales across industries.
Gurgaon, Haryana
India, 122018 Experience >2 Years
Student Support & Admission Officer
Posted today
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Job Description
Job Overview
We are seeking a dedicated and professional Student Support Admission Officer to join our team at Dolyte Global Solutions in New Delhi, Delhi. This is a full-time, junior-level position that requires 1 to 3 years of relevant experience. The ideal candidate will be responsible for facilitating the admission process, providing student support, and coordinating with universities effectively.
Qualifications and Skills
- Experience in handling the admission process and guiding students through various admission stages effectively.
- Proven ability to coordinate with universities for student admissions and related processes. (Mandatory skill)
- Proficiency in providing comprehensive support to students, assisting them with any queries or issues they may face. (Mandatory skill)
- Understanding of the application process and the ability to manage it efficiently for multiple student profiles.
- Excellent communication and counseling skills to assist students in making informed admission decisions.
- Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
- Detail-oriented and capable of ensuring accuracy in all admission-related documentation and records.
- Must possess good interpersonal skills to create a supportive and welcoming environment for students.
Roles and Responsibilities
- Guide prospective students through the entire admission process, ensuring a smooth and efficient experience.
- Coordinate with various universities to secure admissions and gather relevant information for students.
- Provide dedicated support to students, addressing any queries or concerns they have throughout their admission journey.
- Conduct student counseling sessions to provide tailored advice and support for educational decisions.
- Manage and process student applications, ensuring all information is accurate and complete.
- Maintain up-to-date knowledge of admission processes, requirements, and deadlines for different universities.
- Prepare and maintain student records, ensuring data confidentiality and accuracy.
- Collaborate with team members to improve admission processes and enhance student support services.
Director of Student Support Services
Posted today
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Job Description
Job Purpose:
The Director of the Department of Student Support Services will lead and oversee all aspects of student support initiatives in a private university setting. This role focuses on creating a student-centric environment by providing holistic support to enhance the academic, emotional, and social well-being of students. The Director will collaborate with various departments to design and implement programs that foster student success, engagement, and retention, ensuring compliance with institutional policies and standards.
Roles and Responsibilities:
1. Leadership and Strategy:
o Develop and execute a comprehensive strategy for student support services aligned with the university’s vision and mission.
o Lead and manage the department, ensuring the effective delivery of services and programs.
o Monitor and assess the effectiveness of support services and implement improvements.
2. Student Welfare and Engagement:
o Oversee programs addressing mental health, career counseling, mentorship, and life skills development.
o Ensure the availability of resources and support for students facing personal, academic, or financial challenges.
o Promote diversity, inclusion, and a safe campus environment by addressing student grievances and fostering community well-being.
3. Academic Support:
o Coordinate with academic departments to provide tutoring, learning assistance, and workshops to enhance academic performance.
o Facilitate the development of support services for differently-abled students and those with special needs.
4. Career Development:
o Collaborate with the Career Services Office to provide career guidance, internships, and job placement opportunities.
o Organize skill-building and professional development programs tailored to student needs.
5. Counseling and Mental Health Services:
o Supervise the counseling and mental health team to provide timely and effective support to students.
o Design awareness programs addressing mental health, stress management, and emotional resilience.
6. Collaboration and Partnerships:
o Build relationships with external organizations, agencies, and alumni to enhance student resources and support networks.
o Work closely with faculty, administrators, and parents to ensure a cohesive support system for students.
7. Administrative and Compliance:
o Ensure compliance with university policies, UGC guidelines, and other regulatory frameworks.
o Manage the department’s budget, staffing, and operations to maintain efficiency and effectiveness.
o Prepare and present reports on student support services, performance metrics, and outcomes to university leadership.
Director of Student Support Services
Posted today
Job Viewed
Job Description
The Director of the Department of Student Support Services will lead and oversee all aspects of student support initiatives in a private university setting. This role focuses on creating a student-centric environment by providing holistic support to enhance the academic, emotional, and social well-being of students. The Director will collaborate with various departments to design and implement programs that foster student success, engagement, and retention, ensuring compliance with institutional policies and standards.
Roles and Responsibilities:
1. Leadership and Strategy:
o Develop and execute a comprehensive strategy for student support services aligned with the university’s vision and mission.
o Lead and manage the department, ensuring the effective delivery of services and programs.
o Monitor and assess the effectiveness of support services and implement improvements.
2. Student Welfare and Engagement:
o Oversee programs addressing mental health, career counseling, mentorship, and life skills development.
o Ensure the availability of resources and support for students facing personal, academic, or financial challenges.
o Promote diversity, inclusion, and a safe campus environment by addressing student grievances and fostering community well-being.
3. Academic Support:
o Coordinate with academic departments to provide tutoring, learning assistance, and workshops to enhance academic performance.
o Facilitate the development of support services for differently-abled students and those with special needs.
4. Career Development:
o Collaborate with the Career Services Office to provide career guidance, internships, and job placement opportunities.
o Organize skill-building and professional development programs tailored to student needs.
5. Counseling and Mental Health Services:
o Supervise the counseling and mental health team to provide timely and effective support to students.
o Design awareness programs addressing mental health, stress management, and emotional resilience.
6. Collaboration and Partnerships:
o Build relationships with external organizations, agencies, and alumni to enhance student resources and support networks.
o Work closely with faculty, administrators, and parents to ensure a cohesive support system for students.
7. Administrative and Compliance:
o Ensure compliance with university policies, UGC guidelines, and other regulatory frameworks.
o Manage the department’s budget, staffing, and operations to maintain efficiency and effectiveness.
o Prepare and present reports on student support services, performance metrics, and outcomes to university leadership.
Director of Student Support Services
Posted today
Job Viewed
Job Description
Job Purpose:
The Director of the Department of Student Support Services will lead and oversee all aspects of student support initiatives in a private university setting. This role focuses on creating a student-centric environment by providing holistic support to enhance the academic, emotional, and social well-being of students. The Director will collaborate with various departments to design and implement programs that foster student success, engagement, and retention, ensuring compliance with institutional policies and standards.
Roles and Responsibilities:
1. Leadership and Strategy:
o Develop and execute a comprehensive strategy for student support services aligned with the university’s vision and mission.
o Lead and manage the department, ensuring the effective delivery of services and programs.
o Monitor and assess the effectiveness of support services and implement improvements.
2. Student Welfare and Engagement:
o Oversee programs addressing mental health, career counseling, mentorship, and life skills development.
o Ensure the availability of resources and support for students facing personal, academic, or financial challenges.
o Promote diversity, inclusion, and a safe campus environment by addressing student grievances and fostering community well-being.
3. Academic Support:
o Coordinate with academic departments to provide tutoring, learning assistance, and workshops to enhance academic performance.
o Facilitate the development of support services for differently-abled students and those with special needs.
4. Career Development:
o Collaborate with the Career Services Office to provide career guidance, internships, and job placement opportunities.
o Organize skill-building and professional development programs tailored to student needs.
5. Counseling and Mental Health Services:
o Supervise the counseling and mental health team to provide timely and effective support to students.
o Design awareness programs addressing mental health, stress management, and emotional resilience.
6. Collaboration and Partnerships:
o Build relationships with external organizations, agencies, and alumni to enhance student resources and support networks.
o Work closely with faculty, administrators, and parents to ensure a cohesive support system for students.
7. Administrative and Compliance:
o Ensure compliance with university policies, UGC guidelines, and other regulatory frameworks.
o Manage the department’s budget, staffing, and operations to maintain efficiency and effectiveness.
o Prepare and present reports on student support services, performance metrics, and outcomes to university leadership.
Director of Student Support Services
Posted 9 days ago
Job Viewed
Job Description
Job Purpose:
The Director of the Department of Student Support Services will lead and oversee all aspects of student support initiatives in a private university setting. This role focuses on creating a student-centric environment by providing holistic support to enhance the academic, emotional, and social well-being of students. The Director will collaborate with various departments to design and implement programs that foster student success, engagement, and retention, ensuring compliance with institutional policies and standards.
Roles and Responsibilities:
1. Leadership and Strategy:
o Develop and execute a comprehensive strategy for student support services aligned with the university’s vision and mission.
o Lead and manage the department, ensuring the effective delivery of services and programs.
o Monitor and assess the effectiveness of support services and implement improvements.
2. Student Welfare and Engagement:
o Oversee programs addressing mental health, career counseling, mentorship, and life skills development.
o Ensure the availability of resources and support for students facing personal, academic, or financial challenges.
o Promote diversity, inclusion, and a safe campus environment by addressing student grievances and fostering community well-being.
3. Academic Support:
o Coordinate with academic departments to provide tutoring, learning assistance, and workshops to enhance academic performance.
o Facilitate the development of support services for differently-abled students and those with special needs.
4. Career Development:
o Collaborate with the Career Services Office to provide career guidance, internships, and job placement opportunities.
o Organize skill-building and professional development programs tailored to student needs.
5. Counseling and Mental Health Services:
o Supervise the counseling and mental health team to provide timely and effective support to students.
o Design awareness programs addressing mental health, stress management, and emotional resilience.
6. Collaboration and Partnerships:
o Build relationships with external organizations, agencies, and alumni to enhance student resources and support networks.
o Work closely with faculty, administrators, and parents to ensure a cohesive support system for students.
7. Administrative and Compliance:
o Ensure compliance with university policies, UGC guidelines, and other regulatory frameworks.
o Manage the department’s budget, staffing, and operations to maintain efficiency and effectiveness.
o Prepare and present reports on student support services, performance metrics, and outcomes to university leadership.
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Director of Student Support Services
Posted today
Job Viewed
Job Description
Job Purpose:
The Director of the Department of Student Support Services will lead and oversee all aspects of student support initiatives in a private university setting. This role focuses on creating a student-centric environment by providing holistic support to enhance the academic, emotional, and social well-being of students. The Director will collaborate with various departments to design and implement programs that foster student success, engagement, and retention, ensuring compliance with institutional policies and standards.
Roles and Responsibilities:
1. Leadership and Strategy:
o Develop and execute a comprehensive strategy for student support services aligned with the university’s vision and mission.
o Lead and manage the department, ensuring the effective delivery of services and programs.
o Monitor and assess the effectiveness of support services and implement improvements.
2. Student Welfare and Engagement:
o Oversee programs addressing mental health, career counseling, mentorship, and life skills development.
o Ensure the availability of resources and support for students facing personal, academic, or financial challenges.
o Promote diversity, inclusion, and a safe campus environment by addressing student grievances and fostering community well-being.
3. Academic Support:
o Coordinate with academic departments to provide tutoring, learning assistance, and workshops to enhance academic performance.
o Facilitate the development of support services for differently-abled students and those with special needs.
4. Career Development:
o Collaborate with the Career Services Office to provide career guidance, internships, and job placement opportunities.
o Organize skill-building and professional development programs tailored to student needs.
5. Counseling and Mental Health Services:
o Supervise the counseling and mental health team to provide timely and effective support to students.
o Design awareness programs addressing mental health, stress management, and emotional resilience.
6. Collaboration and Partnerships:
o Build relationships with external organizations, agencies, and alumni to enhance student resources and support networks.
o Work closely with faculty, administrators, and parents to ensure a cohesive support system for students.
7. Administrative and Compliance:
o Ensure compliance with university policies, UGC guidelines, and other regulatory frameworks.
o Manage the department’s budget, staffing, and operations to maintain efficiency and effectiveness.
o Prepare and present reports on student support services, performance metrics, and outcomes to university leadership.
Student Support Associate | BU: Working Professional
Posted today
Job Viewed
Job Description
Position Title: Customer/Student Support Associate
Business Unit: Working Professional
Experience: 0-5 yr
Location: Marol, Mumbai
No of openings: 10
Shifts: 6 days a week (rotational week off)
Salary Range: 3.5 - 4.5 LPA
Key Responsibilities:
● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms
● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks
● Maintain professionalism and clarity in all learner communications
● Collaborate with internal teams for issue resolution and escalations
● Accurately log and track interactions in the CRM system
● Deliver a seamless and positive learner experience across every interaction
● Work in rotational shifts, including weekends and public holidays, as required Required Skill Set
● Excellent written and verbal communication skills
● Strong problem-solving and interpersonal abilities
● Time management skills with the ability to multitask under pressure
● Familiarity with Freshdesk or other ticketing tools (preferred)
● Proficiency in MS Office or Google Workspace tools Preferred
Qualifications:
● Bachelor’s degree in any discipline
● Prior experience in student support or customer service (experience in EdTech is a plus)
Student Support Associate | BU: Working Professional
Posted today
Job Viewed
Job Description
Business Unit: Working Professional
Experience: 0-5 yr
Location: Marol, Mumbai
No of openings: 10
Shifts: 6 days a week (rotational week off)
Salary Range: 3.5 - 4.5 LPA
Key Responsibilities:
● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms
● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks
● Maintain professionalism and clarity in all learner communications
● Collaborate with internal teams for issue resolution and escalations
● Accurately log and track interactions in the CRM system
● Deliver a seamless and positive learner experience across every interaction
● Work in rotational shifts, including weekends and public holidays, as required Required Skill Set
● Excellent written and verbal communication skills
● Strong problem-solving and interpersonal abilities
● Time management skills with the ability to multitask under pressure
● Familiarity with Freshdesk or other ticketing tools (preferred)
● Proficiency in MS Office or Google Workspace tools Preferred
Qualifications:
● Bachelor’s degree in any discipline
● Prior experience in student support or customer service (experience in EdTech is a plus)