49 Student Support jobs in India

Job Title: Student Support & Admission Officer

Department: Inside Sales

Reports To: Branch Head

Weekly off: Rotational (In Between Mon to Fri)

Female candidates are preferred.

Roles and Responsibilities

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2. Ensure collection of outstanding fee from parents within the specified time.

3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

HR Details:-

Name :-Priyanka Kamble

Contact Number:

Email Id :-

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2. Ensure collection of outstanding fee from parents within the specified time.

3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.

3. Fluency in communication of English and Regional language.

Responsibilities:

1. Serve as the first point of contact for students and parents, offering guidance on study abroad opportunities.
2. Provide counseling and help students choose the right university, course, and country.
3. Greet and assist visitors, handle calls, emails, and inquiries regarding study abroad programs.
4. Help students with university applications, including document preparation and submission.
5. Provide basic information and support on the student visa application process.
6. Maintain and update student records and communication logs in the database.
7. Handle general office tasks, including filing, preparing documents, and managing office supplies.
8. Work closely with the student support and admissions teams to ensure smooth service delivery.
9. Ensure all student applications and records are accurately tracked and updated.

Requirements:

1. Freshers with a Bachelor's degree in any field.
2. Must be based in Madurai
3. A passion for helping students with their study abroad journey.
4. Ability to handle multiple tasks in a fast-paced environment.

Skills:

1. Strong verbal and written communication skills.
2. Excellent interpersonal skills with a customer-service mindset.

Position: Senior Officer – Student Success

Location: Mumbai (Matunga West)

Work Days: Monday to Saturday (10:00 AM – 7:00 PM, Saturday till 4:00 PM)

Experience Required: 2+ years

Salary: Negotiable, based on last drawn and interview

Role Overview

We are an Overseas Education Consultancy specializing in personalized counselling for students aspiring to study in the UK, Ireland, Australia, the US, and Germany. Our services include admission guidance, visa assistance, accommodation support, and end-to-end advisory for students and their families.

We are seeking a Senior Officer – Student Success who will be responsible for managing client (student) relationships and ensuring an excellent support experience throughout their educational journey. The ideal candidate should have strong communication skills, attention to detail, and a passion for guiding students toward achieving their academic goals.

Key Responsibilities

• Act as the primary point of contact for students, addressing inquiries and guiding them through the process.
• Build and maintain strong student relationships, ensuring consistent support and satisfaction.
• Collaborate with team members to deliver high-quality service standards.
• Coordinate with partners, associates, and university representatives to ensure accurate documentation and smooth processing.
• Maintain updated client records and track interactions using the CRM system.
• Stay informed about education industry trends and regulatory changes impacting students.

Qualifications & Skills

• Bachelor's degree in Business, Marketing, Commerce, or related field.
• Minimum 2 years of full-time work experience, preferably in customer service (voice) or sales.
• Strong verbal communication skills in English and Hindi (knowledge of additional local languages is an advantage).
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Confident, proactive, empathetic, and persuasive personality.
• Genuine interest in the education sector and student success.

Job Type: Full-time

Pay: ₹40, ₹45,000.00 per month

Work Location: In person

Role Overview

The Student Support Executive will serve as the primary point of contact for students, ensuring they have a smooth, enriching, and successful learning experience. This role involves guiding students throughout their academic journey, addressing queries, resolving issues, and collaborating with internal teams to continuously improve student services and outcomes.

Key Responsibilities

• Act as the first line of support for student inquiries, providing timely and accurate responses.
• Guide students through onboarding, orientation, and program-related processes.
• Monitor student progress, identify challenges, and proactively offer solutions.
• Maintain accurate student records and prepare periodic performance and support reports.
• Analyze student feedback and academic data to identify trends and suggest improvements.
• Coordinate with faculty, sales, and operations teams to ensure seamless student experience.
• Ensure transparent communication and prevent misinformation or mis-selling of programs.
• Identify process gaps and recommend improvements for efficiency and effectiveness.
• Assist in the planning and execution of student engagement activities and workshops.

Qualifications & Skills

• Bachelor's degree in Education, Business, Psychology, or related field.
• 1–3 years of experience in student support, customer service, or academic operations.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and handle queries with patience and empathy.
• Proficiency in MS Office / Google Workspace; CRM knowledge is a plus.
• Analytical mindset with problem-solving skills.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Job Title: Student Support Executive

Location: MP Nagar, Bhopal

Work Mode: Work from Office

Timings: 12 PM - 9 PM

Job Summary:

We are looking for a dedicated and proactive Student Support Executive to join our team at Toprankers, Bhopal. The ideal candidate will be responsible for assisting students with their inquiries, providing timely solutions, and ensuring a smooth and positive experience for students throughout their journey with us.

Key Responsibilities:

• Assist students with their queries regarding course offerings, registration, and exams.
• Provide guidance on account-related issues, payment processes, and technical support.
• Maintain accurate records of student interactions and ensure follow-up.
• Offer timely and effective resolution of student complaints and concerns.
• Coordinate with other departments to ensure student satisfaction.
• Help students with platform navigation and accessing study materials.
• Ensure students are aware of relevant updates, events, and deadlines.

Requirements:

• Good communication skills (both written and verbal).
• Good understanding of MS Excel.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Previous experience in customer service or student support is a plus.
• Proficiency in using CRM systems or customer support tools is a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you comfortable with the shift timings (12 PM - 9 PM)?
• If Working, what is your current salary in LPA?

Experience:

• total work: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

About the Role:

You will support and implement retention programs aimed at strengthening relationships with current CIMA students/members and encouraging renewals. You will also focus on re-engaging lapsed students/members through structured outreach and re-registration efforts, following CIMA's overall regional strategy and goals. You will report to the Associate Manager - Markets (India). You will work with us on a four month contract using a hybrid work schedule.

You Will:

About the Role:

You will support and implement retention programs aimed at strengthening relationships with current CIMA members and encouraging renewals. You will also focus on re-engaging lapsed members through structured outreach and re-registration efforts, following CIMA's overall regional strategy and goals. You will report to the Associate Manager - Markets (India). You will work with us on a four month contract using an in office work schedule.

You Will:

• Provide guidance to students on transitioning to the FLP (CGMA Finance Leadership Program), highlighting its flexibility and benefits.

• Prepare and deliver accurate, timely reports on outreach activities, call outcomes, renewals, and FLP transitions.

• Engage with students via phone, email, and other outreach channels to provide guidance on renewal processes, highlight membership benefits, and resolve queries effectively.

• Build and maintain positive relationships with members to improve engagement and loyalty throughout the renewal process.
• Prepare and deliver timely, accurate reports on outreach activities, calling efforts and renewal progress.
• Assist the Line Manager in carrying out member engagement and renewal activities.
• Call and follow up with existing and lapsed members to encourage renewal of their CIMA accounts and memberships.
• Carry out structured and consistent calling to the lapsed member database, ensuring timely follow-up until renewal or progression is achieved.
• Support other short-term tasks related to member engagement as assigned.

You Have:

• Diploma or degree in Business Administration, Marketing or any equivalent field
• 1+ years' experience in Business Development

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.