234 Supervisor jobs in Bengaluru

Supervisor

Bengaluru, Karnataka ResultsCX

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Supervisor

Are you positive, motivated, and ready to learn in a fast-paced call center environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.

The Supervisor provides world-class support to the call center agents and our clients, customers, as well as consistently driving to exceed performance targets. In this role, you will support and develop ResultsCX Associates by providing and delivering a best-in-class level of coaching in areas of call center performance, customer service, technology, and professional development.

We expect greater of ourselves. What’s Your Greater? Come find it at ResultsCX

UK/International Banking Experience / Voice inbound call experience a MUST

Rotational schedule - including overnights

Onsite work

In this role you will:
  • Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation
  • Identify, Prioritize and Coach agent development areas
  • Document account resolutions, issues, and general notes.
  • Assist agents with functionality and basic troubleshooting of product or account issues for the customers
  • Maintain target levels of performance required by the client
  • Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
  • Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
  • Help maintain a good team and working environment
  • Multitask, listen, input data, probes, and proves solutions to the agents.
  • Ensure that all Agent reference materials are up to date.
  • Undertake duties of a general nature or additional tasks as business requires from time to time
  • Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.
  • Ensure that agents have working equipment and all items needed to do their job
  • We are looking for someone who has:
  • Consistent attendance and punctuality.
  • Strong English communication skills written and verbal.
  • Previous experience in a similar role in the BPO industry Experience as a Mentor.
  • Ability to exceed KPI’s.
  • Proficient knowledge of inbound contact center environment.
  • Excellent phone skills, customer service skills, analytical and troubleshooting expertise.
  • Solid verbal and written communication skills.
  • The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.
  • A flexible schedule.
  • Analytical and troubleshooting expertise.
  • Ability to develop and motivate a team.
  • Superb listening, probing, negotiation and de-escalation skills
  • About ResultsCX

    ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

    Results-CX

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    Supervisor

    Bengaluru, Karnataka White Force

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    Job description



    Client -Store Space (Onroll)Position -Warehouse SupervisorNo Of Openings -1Locations -BengaluruSkill Set -WarehouseJob Description -

    Warehouse Supervisor Roles & Responsibilities: 1. Executive has to Report to Factory of our client. 2. Work Timing 9:30Am to 7Pm 3. 6 days working. 4.Executive should be aware of system knowledge with the experience in 3PL. 5. Executives should be flexible to travel from Factory to warehouse. 6. Executive should Co-ordinating with the Logistic team for inward & outward vehicles. 7.Executive Should Co-ordinating with the client for production material requirements & to align the warehouse team to shifting the materials. 8.Executive must have knowledge in inventory handling. 9.Executive must follow SOPs. 10.Executive must have a 2 wheeler. 11.Excellent computer skills in Excel or SAP.

    Experience -1 Years - 3 YearsJob Type -Full TimeIndustry -Courier / Transportation / Freight / WarehousingSalary -₹2000-₹2000Gender -male

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    Supervisor

    Bengaluru, Karnataka ResultsCX

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    Job Description

    **Description**
    **Supervisor, Operations**
    Designation : Team Leader - Healthcare Contact Center (Member/Provider Services)

    Location: Bangalore, India

    **Job Type**: Full-Time

    Shift: Fixed Night Shifts
    - **In this role you will**:

    - Supervise and manage a team of contact center executives handling healthcare member and provider services.
    - Monitor team performance to ensure adherence to service level agreements (SLAs), quality standards, and operational metrics.
    - Provide coaching, mentoring, and regular feedback to team members to enhance their skills and productivity.
    - Conduct team huddles, performance reviews, and training sessions to address individual and team development needs.
    - Act as the first point of escalation for complex or unresolved customer queries and ensure timely resolutions.
    - Collaborate with quality analysts and trainers to identify gaps and implement corrective actions.
    - Prepare and present daily, weekly, and monthly performance reports to management.
    - Drive process improvement initiatives to enhance operational efficiency and customer satisfaction.
    - Ensure compliance with company policies, HIPAA regulations, and other industry standards.

    **We are looking for someone who has**:

    - Education: Graduate in any discipline.
    - Experience:

    - Minimum 2-4 years of experience in a healthcare contact center/BPO environment.
    - At least 1 year of experience in a Team Leader or supervisory role.
    - Strong understanding of healthcare processes, insurance claims, and provider services.
    - Exceptional leadership, coaching, and conflict-resolution skills.
    - Ability to analyze data, interpret trends, and make data-driven decisions.
    - Willingness to work fixed night shifts to support international clients.

    Key Skills:

    - Leadership and team management
    - Customer service and problem-solving
    - Performance monitoring and reporting
    - Communication and interpersonal skills
    - Analytical and decision-making abilities
    - Time management and multitasking

    **About ResultsCX**
    ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

    ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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    Field Supervisor, Floor Supervisor

    Bengaluru, Karnataka Docthub Health Tech Private Limited

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    Job Description

    Designation : Field Supervisor/Floor Supervisor
    Education : any Graduate

    Salary : up to 15000/
    - Experience : Fresher any
    Industry : Hospital
    Language : Kannada, English
    Only Male

    Job Roll : (no Field work) have to work for supervising, Floor Management, must have leadership Quality, handling team.

    **Salary**: Up to ₹180,000.00 per year

    Schedule:

    - Day shift

    Ability to commute/relocate:

    - Rajajinagar, Bengaluru - 560010, Karnataka: Reliably commute or planning to relocate before starting work (required)

    **Experience**:

    - fresher: 1 year (required)

    **Speak with the employer**
    +91
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    Supervisor, Training

    Bangalore, Karnataka Conduent

    Posted 1 day ago

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    Job Description

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
    -Supervises and coaches a team of training coordination and logistics support personnel in their day-to-day activities.
    -Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities.
    -Reviews, revises and maintains ownership of all training coordination (TC) and logistics checklists to ensure classroom delivery quality.
    -Key point of contact for client and training participant escalations, issues and concerns and resolves them.
    -Participates in employee performance reviews and improvement efforts.
    -Monitors appropriate staffing.
    -Participates in candidate interviews and oversees new hire training.
    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
    For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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    Stewarding Supervisor

    Bengaluru, Karnataka Marriott

    Posted 11 days ago

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    Job Description

    **Additional Information**
    **Job Number** 25126771
    **Job Category** Food and Beverage & Culinary
    **Location** Marriott Executive Apartments Bengaluru UB City, 24 Vittal Mallya Road UB City, Bengaluru, Karnataka, India, 560001VIEW ON MAP ( Full Time
    **Located Remotely?** N
    **Position Type** Non-Management
    **POSITION SUMMARY**
    Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.
    PREFERRED QUALIFICATIONS
    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: At least 2 years of related work experience.
    Supervisory Experience: At least 1 year of supervisory experience.
    License or Certification: None
    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
    The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
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    Purchase Supervisor

    Bengaluru, Karnataka Marriott

    Posted 11 days ago

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    **Additional Information**
    **Job Number** 25121941
    **Job Category** Procurement, Purchasing, and Quality Assurance
    **Location** The Ritz-Carlton Bangalore, 99 Residency Road, Bengaluru, Karnataka, India, 560 025VIEW ON MAP ( Full Time
    **Located Remotely?** N
    **Position Type** Non-Management
    **POSITION SUMMARY**
    Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items.
    Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested.
    PREFERRED QUALIFICATIONS
    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: At least 2 years of related work experience.
    Supervisory Experience: At least 1 year of supervisory experience.
    License or Certification: None
    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
    Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    This advertiser has chosen not to accept applicants from your region.
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    Housekeeping Supervisor

    Bengaluru, Karnataka Marriott

    Posted 11 days ago

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    Job Description

    **Additional Information**
    **Job Number** 25121092
    **Job Category** Housekeeping & Laundry
    **Location** The Ritz-Carlton Bangalore, 99 Residency Road, Bengaluru, Karnataka, India, 560 025VIEW ON MAP ( Full Time
    **Located Remotely?** N
    **Position Type** Non-Management
    **POSITION SUMMARY**
    Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
    PREFERRED QUALIFICATION
    Education: High school diploma or G.E.D. equivalent.
    Related Work Experience: At least 1 year of related work experience.
    Supervisory Experience: At least 1 year of supervisory experience.
    License or Certification: None
    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
    Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    This advertiser has chosen not to accept applicants from your region.

    Security Supervisor

    Bangalore, Karnataka Hyatt

    Posted 11 days ago

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    Job Description

    **Description:**
    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
    **Qualifications:**
    To assist in the smooth operations of the security operations of the Security team
    **Primary Location:** IN-KA-Bangalore
    **Organization:** Hyatt Centric MG Road Bangalore
    **Job Level:** Full-time
    **Job:** Administrative
    **Req ID:** BAN002056
    Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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    Supervisor Communication

    Bangalore, Karnataka Concentrix

    Posted 11 days ago

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    Job Description

    Job Title:
    Supervisor Communication
    Job Description
    **Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
    **Key Responsibilities:**
    **Build and sustain professional and communication skills for the account's VA trainers**
    **Post TTT certification deliver at least 1 batch every half-year during Process Training**
    **Identify Learning needs of agents/ any other learners/ business as a learning consultant**
    **Design training curriculum using the principles of Instructional Design**
    **Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.**
    **Observe and evaluate trainee performance during real time training sessions**
    **Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month**
    **Track and maintain batchwise attendance and certification records for audit purposes.**
    **Conceptualize, plan and execute training and skilling initiatives for the floor colleagues**
    **Initiate and participate in the projects of the team and the department**
    **Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month**
    **Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)**
    **Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month**
    **When not involved in batches (during hiring freeze) must dedicate time in bolstering and reengineering content for the floor**
    **Maintain key MIS related to all the above activities.**
    **Desired Skills** **:**
    **Ability to clearly articulate to the management -various initiatives and reports**
    **Good analytical skills**
    **High level of proficiency in Power Point and Excel**
    **Planning and Organizing Skills**
    **Excellent verbal and written communication skills.**
    **Should be willing to work in shifts along with the team in customer business time.**
    **Overall, should be a good team player with willingness to learn and drive to achieve**
    **Adequate understanding of training procedures, methods, and techniques**
    **Experience in delivering training (ILT and Virtual)**
    **Reporting skills - To create presentations and data interpretation**
    **Publishing presentations/ for weekly, monthly and quarterly reviews**
    **Graduate/Postgraduate**
    **Relevant experience of 1-2 years**
    **Disclaimer**
    **'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'**
    Location:
    IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4
    Language Requirements:
    Time Type:
    Full time
    **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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