16,886 Support Agent jobs in India
Technical Support Agent
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We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Company Website-
Location- Anywhere in India - Remote
Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS
Role
- Respond to customer inquiries, concerns, and requests through email and chat support.
- Demonstrate excellent written communication skills with a focus on clarity and accuracy.
- Identify and troubleshoot customer issues, providing comprehensive and timely solutions.
- Collaborate with other teams to address complex problems and ensure customer satisfaction.
- Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs).
- Manage and prioritize workload effectively to meet customer needs.
Qualifications:
- Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT.
- Proven experience in customer support, specifically in a chat-based environment.
- Excellent written communication skills with a keen attention to detail.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Familiarity with customer support software and chat platforms.
- Empathy and patience in dealing with customer inquiries and issues.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
Work Location/Shift Timings-Permanent work from home and you will be required to work in any of the shifts like (5.30 am to 1.30 pm IST / 1.30 pm to 9.30 pm IST /9.30 pm to 5.30 am IST)
Customer Support Agent
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Summary/Objective
As a Customer Support Agent for our emergency roadside assistance service, you will play a crucial role in handling emergency tire breakdowns and other tire service for commercial fleet customers. Our agents collect breakdown information from commercial truck drivers and dispatch road service to tire dealerships across the US and Canada.
Our customers expect quick and professional resolution, and you must ensure that it occurs every time a customer calls ERS for help. Our culture generally expects people with a roll-up your-sleeves attitude. Acting with urgency and empathy and resolving our customers problems wins more respect than being only process and hierarchy driven.
Essential Functions
- Handle incoming calls, emails, or tickets from stranded drivers who need immediate assistance due to tire-related issues.
- Gather relevant information from callers to assess the severity of the breakdown and determine the appropriate response.
- Coordinate with technicians to dispatch help to the stranded drivers location.
- Offer calm and reassuring communication to distressed customers, emphasizing safety and prompt assistance.
- Accurately record details of each call, including the nature of the issue, location, and actions taken.
- Ensure follow-up calls to confirm that assistance arrived, and the issue was resolved satisfactorily.
- Strive to exceed customer expectations by delivering exceptional service during stressful situations.
- Work closely with other team members, including dispatchers, technicians, and supervisors.
- Should be cooperative with rotational shifts
Skills Required
Voice Process, Customer Support
Customer Support Agent
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English and Hindi proficiency is required.
Basic Computer and Excel sheet knowledge required.
No experience required.
Overtime pay applicable.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Morning shift
Supplemental pay types:
- Overtime pay
Customer Support Agent
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- Excellent professional verbal and written (English) communication skills
- Should be willing to work on a rotational shift
- Living or willing to relocate to an area in and around OMR.
**Salary**: ₹300,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai - 600096, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Customer Support Agent
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Support will be via written communication via following Channels:
- Social Media - Facebook, Instagram
- Website Live Chat
- Freshdesk ticketing system
Timing 9 AM to 5.30 PM. Including 30 mins lunch break
5 days a week.
Alternate shift on Weekends followed by 2 days off on Monday & Tuesday. Also extra payment for working on weekends.
Office Location - Orange City Hospital Sq., Khamla
A COVER LETTER IS MANDATORY WITH APPLICATION: Please combine your resume and cover letter in a single file if job-portal doesn't support 2 files. Introduce yourself in cover letter as you would to your potential colleauge and also let us know why you want this job and why you want a job with us?
What we offer:
- Fixed working hours. Seldom working late. Work while you are in office, live your life when out of office. Don't mix the two.
- Never work more than 5 days a week.
- Leaves for common holidays beside, 15 paid leaves
- Fair work environment without any office politics
- Salaries paid on time always
- We value you and your work more than your qualification and experience
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Shift allowance
**Language**:
- English (required)
Customer Support Agent
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**Call/Whatsapp - **
**Salary - upto 30k**
**Minimum International working experience - 6 months**
**Hybrid work model 4 DAYS WORK FROM OFFICE AND 2 DAYS WORK FROM HOME**
**Any Graduate & Good English communications required**
**Shift: 11 am - 8 pm shift**
**MONDAY - WEEK OFF**
**TUESDAY TO FRIDAY WORK FROM OFFICE**
**SATURDAY SUNDAY WFH**
JOB KNOWLEDGE, SKILLS & EXPERIENCE
- Good communication skill
- Well versed with MS Office (especially MS Excel)
- Knowledge of MS Access would be added benefit
- Good overall computer knowledge
- Experience with 1 to 2 years
- Well versed with background verification profile if experienced
- Should have Customer Service experience.
ACCOUNTABILITIES
- Outbound calling to customers to verify their profile.
- Resolving customer queries.
- Co-ordinate with network marketing companies and clients with respect to different
requirements.
- Preparing MIS reports on daily, weekly and monthly basis.
- Data Maintenance
- Coordinating with multiple stakeholders.
**Job Types**: Full-time, Regular / Permanent, Contractual / Temporary, Volunteer
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
**Speak with the employer**
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Customer Support Agent
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- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Borivali, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
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Customer Support Agent
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**Responsibilities**:
- Lead Generation
- Voice process
- Handling the customer
- Resolving the issues of the customer
- Time management skills
- Problem solving skills
Qualification: Min. 12th pass and Max. Graduation
Salary Range : 11k-18k per month
**Work Schedule**:
- Rotational Off: Enjoy scheduled rotating days off as per the company's rotation policy.
- Day Rotational Shift: Work on a rotating shift basis, covering different time slots to accommodate customer requirements.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹11,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
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Customer Support Agent
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Timings: UAE (11am - 8pm)
Languages: English And Urdu
Interview: Wilkin (3 Rounds)
Gender: Male and Female
Age Limit: Below 35
6 Days Working
**Salary**: ₹22,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Customer Support Agent
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Eligibility: Undergraduate / Graduate Freshers Experienced both can apply.
Good with English communication skills.
**Salary**: Freshers 12,000 in hand.
Experienced 13,500.
Working Shift : Male Day rotational.
Day shift for females.
Work Location: Vimannagar, Pune.
**Job Types**: Full-time, Permanent
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)