10,832 Support Analyst jobs in India
Mining System Application Support Analyst
Posted today
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Job Description
As a Mining Systems Application Support Analyst, you will play a key role in keeping Autonomous Mining Systems technology updated, reliable, and running smoothly. You will be the first point of contact for application support, working on-site to maintain uptime and performance while collaborating with Product teams in Perth and Operations teams at site.
Key resonsibilities:
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Ensure system uptime and stability on site, restoring services quickly and managing communications with affected users.
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Act as the primary on-site contact for software users, technicians, and product development teams.
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Deploy, configure, and maintain Fleet Management System applications and services, including during planned outages.
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Configure and maintain monitoring, alerting, and logging tools to ensure overall system health.
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Proactively respond to system alerts, troubleshoot issues, and escalate to appropriate teams as needed.
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Perform routine Linux system administration, ensuring compliance with internal security standards.
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Provide L1 and L2 technical support to manage inquiries and application support issues.
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Document and improve support processes, monitoring practices, and change management procedures.
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Collaborate with Product Managers and Owners on system upgrades, bug fixes, and issue resolution.
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Significant experience responding to production incidents, restoring services, and managing communications.
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Hands-on Linux system administration (RedHat, Debian).
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Proficiency in Python and Bash scripting.
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Experience with monitoring and logging tools (Dynatrace preferred).
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Strong knowledge of Docker containers, orchestration tools, and virtual machine management (VMware, Hyper-V).
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Familiarity with SQL Server or other relational databases.
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Experience supporting Fleet Management Systems or other production-critical technology (highly regarded).
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Understanding of cyber security concepts for application and network security.
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Skills in automated configuration and deployment tools (Ansible preferred).
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Excellent problem-solving skills and ability to explain technical issues to non-technical audiences.
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Tertiary qualification in Computer Science, Systems Engineering, or equivalent experience
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FIFO roster 8/6 or 7/7 from Perth
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Competitive contract rate
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Work with cutting-edge mining autonomy technology
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Opportunity to support critical production systems within a high-performing team
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Backed by Brunel's global network and local expertise, offering career support and development
- Career progression opportunities
Support Analyst
Posted today
Job Viewed
Job Description
Job Description
Our Manufacturing Execution System is a mission-critical system running 24×7 on various locations worldwide. Any issues related to this system will cause a system failure. The Support Desk is our backbone and it provides our client instant support via Email/Phone/Business ticketing application to get the system back on track.
Responsibilities
1. Responding to queries via Chat, Email, or Phone.
2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
3. Record events and problems and their resolution into the Internal ticketing system.
4. Logging and processing support calls
5. Direct unresolved issues to the next level of support personnel.
6. There will be slight amount of development, if required.
Educational Qualification
1. Bachelor’s degree in Engineering (ECE/EE/CS/IT) with first class and an excellent academic background.
Or 2. Bachelor’s Degree in any science discipline with First Class + MCA with a first class.
3. Freshers, 0 – 1 Year Experience (Only 1-year gap is allowed)
4. Good written and oral communication skills in English is essential.
Support Shifts
1. Helpdesk will be functioning on 3 Shifts (Morning/Noon/Night).
2. Shifts will be on rotational basis.
Customer Support Analyst
Posted 2 days ago
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Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
+ Based out of the customer locations and interacting with the officials on the project and services.
+ Ensuring optimum customer satisfaction by providing maximum uptime to the machines under NCR Managed Services
+ Continuous interaction with Customer and Vendors to discuss performance and initiate steps for improvement.
+ To undertake constant in-depth reviews through various performance reports and analyze it to further enhance the service delivery
+ Continuous working on overall issues (including issues with Bank ownership) to achieve optimum uptime of ATM Machines
+ Scrutinizing vendor issues, FLM delays and take appropriate actions for improvements.
+ Continuous working on chronic Issues by taking up the same with the concerned stakeholder for final closure.
+ Close monitoring of various daily availability reports to drive field for early closure.
+ Conducting monthly meetings with vendors to review their individual performance and regular interaction with their field staff to understand the challenges at the ground level
+ Organizing/Attending periodical reviews with the customer and vendors to understand the various challenges; guiding/motivating team and suggesting solutions to overcome these.
+ Ensuring timely processing of decentralized and zonal Bills with Nil/minimum deductions through proper data cleansing and upkeep, sharing penalty calculations under various dependencies for necessary exclusion as per SLA.
+ Rendering the best of services to retain the current business and bring in the new.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Customer Support Analyst
Posted 17 days ago
Job Viewed
Job Description
Openings: 2 Location: Surat, Gujarat Employment
Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational
Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.
Key Responsibilities:
Provide specialized support for HMS/PMS-related queries.
Troubleshoot application issues and provide resolution or escalate to relevant technical teams.
Guide customers through system usage, updates, and feature explanations.
Collaborate with internal product and engineering teams for bug fixes or enhancements.
Train end-users when necessary and document best practices.
Requirements:
1–3 years of experience in HMS/PMS support or similar software systems.
Strong understanding of healthcare or hospitality workflows.
Excellent problem-solving skills and attention to detail.
Familiarity with ticketing systems, SQL, or database concepts is a plus.
Strong communication skills and customer-first mindset.
Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST
Customer Support Analyst
Posted 3 days ago
Job Viewed
Job Description
Openings: 2 Location: Surat, Gujarat Employment
Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational
Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.
Key Responsibilities:
Provide specialized support for HMS/PMS-related queries.
Troubleshoot application issues and provide resolution or escalate to relevant technical teams.
Guide customers through system usage, updates, and feature explanations.
Collaborate with internal product and engineering teams for bug fixes or enhancements.
Train end-users when necessary and document best practices.
Requirements:
1–3 years of experience in HMS/PMS support or similar software systems.
Strong understanding of healthcare or hospitality workflows.
Excellent problem-solving skills and attention to detail.
Familiarity with ticketing systems, SQL, or database concepts is a plus.
Strong communication skills and customer-first mindset.
Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST
Customer support analyst
Posted today
Job Viewed
Job Description
Openings: 2 Location: Surat, Gujarat Employment Type: Full-Time Experience Level: 1–3 years Shift: US Shift RotationalJob Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.Key Responsibilities:Provide specialized support for HMS/PMS-related queries.Troubleshoot application issues and provide resolution or escalate to relevant technical teams.Guide customers through system usage, updates, and feature explanations.Collaborate with internal product and engineering teams for bug fixes or enhancements.Train end-users when necessary and document best practices.Requirements:1–3 years of experience in HMS/PMS support or similar software systems.Strong understanding of healthcare or hospitality workflows.Excellent problem-solving skills and attention to detail.Familiarity with ticketing systems, SQL, or database concepts is a plus.Strong communication skills and customer-first mindset.Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST
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Customer Support Analyst
Posted today
Job Viewed
Job Description
Openings: 2 Location: Surat, Gujarat Employment
Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational
Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.
Key Responsibilities:
Provide specialized support for HMS/PMS-related queries.
Troubleshoot application issues and provide resolution or escalate to relevant technical teams.
Guide customers through system usage, updates, and feature explanations.
Collaborate with internal product and engineering teams for bug fixes or enhancements.
Train end-users when necessary and document best practices.
Requirements:
1–3 years of experience in HMS/PMS support or similar software systems.
Strong understanding of healthcare or hospitality workflows.
Excellent problem-solving skills and attention to detail.
Familiarity with ticketing systems, SQL, or database concepts is a plus.
Strong communication skills and customer-first mindset.
Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST