8,298 Support Associate jobs in India

Designation: Technical Support Associate (Contractual) Department: Technical Support Type: Contractual (1 Year) Work Mode: Remote Experience: 0–6 Months Education: Any Graduate (preferably in Computer Science, IT, or Engineering) Key Skills (Must Have): Basic understanding of web applications, SaaS platforms, and assessment tools Good troubleshooting and problem-solving skills Clear and effective written and verbal communication Familiarity with CRMs/ticketing systems (preferred but not mandatory) Other Skills: Time management Attention to detail Adaptability and learning agility Ability to work in shifts and under pressure Customer-first mindset JD / Key Responsibilities: Customer Issue Resolution: Respond promptly to user queries via email, chat, or any designated support channel.

Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.

Technical Troubleshooting: Understand how the platform functions and assist users in resolving basic technical issues.

Ticket Management: Log and track customer issues via support tools.

Ensure timely follow-ups and accurate updates.

Escalate complex issues to relevant teams with proper context.

Documentation and Reporting: Maintain internal knowledge base and contribute to documentation to reduce recurring queries.

Share insights and trends with the team.

Cross-functional Collaboration: Work closely with Content, Engineering, Product, and QA teams to resolve critical issues and improve support readiness.

Shift & Schedule Management: Be available for rotational shifts as required.

Follow a 6-day workweek with 1 rotational weekly off.

Additional Contractual Terms: Shifts: Rotational (including weekends/public holidays) Work Week: 6 days a week Weekly Off: 1 rotational off Designation: Technical Support Associate (Contractual) Department: Technical Support Type: Contractual (1 Year) Work Mode: Remote Experience: 0–6 Months Education: Any Graduate (preferably in Computer Science, IT, or Engineering) Key Skills (Must Have): Basic understanding of web applications, SaaS platforms, and assessment tools Good troubleshooting and problem-solving skills Clear and effective written and verbal communication Familiarity with CRMs/ticketing systems (preferred but not mandatory) Other Skills: Time management Attention to detail Adaptability and learning agility Ability to work in shifts and under pressure Customer-first mindset JD / Key Responsibilities: Customer Issue Resolution: Respond promptly to user queries via email, chat, or any designated support channel.

Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.

Technical Troubleshooting: Understand how the platform functions and assist users in resolving basic technical issues.

Ticket Management: Log and track customer issues via support tools.

Ensure timely follow-ups and accurate updates.

Escalate complex issues to relevant teams with proper context.

Documentation and Reporting: Maintain internal knowledge base and contribute to documentation to reduce recurring queries.

Share insights and trends with the team.

Cross-functional Collaboration: Work closely with Content, Engineering, Product, and QA teams to resolve critical issues and improve support readiness.

Shift & Schedule Management: Be available for rotational shifts as required.

Follow a 6-day workweek with 1 rotational weekly off.

Additional Contractual Terms: Shifts: Rotational (including weekends/public holidays) Work Week: 6 days a week Weekly Off: 1 rotational off Powered by JazzHR

Position: Technical Support Associate

Experience: 0-2yr

Location: Pune

Notice period: 0-15 Days

Role: 

-Provide Level 2 (L2) support for software products and assist with technical troubleshooting

-Diagnose and resolve technical issues related to both software and hardware servers

-Collaborate with internal teams to ensure timely resolution of client queries

-Handle support requests through various communication channels in a professional and efficient manner

-Work in rotational shifts and be available for a 6-day work week

Requirement:

-1 yr year of relevant experience in technical support or related fields

-Strong communication skills, both written and verbal (English & Hindi are essential; knowledge of any regional language is a plus)

-Basic understanding of hardware server environments

-Must be based in Delhi or willing to relocate immediately

-Flexibility to work in rotational shifts

-Familiarity with programming or coding concepts is an added advantage

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people .

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT team focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, business intelligence and database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.

Technical Support Associate

We are seeking an experienced professional to join us as a Technical Support Associate in our Pune, India office.

What you’ll do:

What you’ll bring: 

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

About OZiva

OZiva is India’s leading clean, plant-based nutrition and wellness brand. We are on a mission to empower every individual to be a better version of themselves by providing holistic wellness solutions rooted in science, nature, and innovation. Backed by science and guided by purpose, we offer a range of products that promote better health, fitness, skin, and hair - all made with the cleanest, most effective plant-based ingredients.

About this Role:

We’re looking for empathetic, well-spoken, and driven individuals to join our Customer Support & Experience Team. You’ll play a key role in helping them navigate our offerings, identify the right products for their needs, and offer tailored support to drive conversions - all with a focus on compassion, trust-building, and meaningful conversations.

Key Responsibilities

• Communicate with customers via calls to address queries, resolve concerns, and provide effective solutions.
• Offer personalised recommendations tailored to customer needs, ensuring a positive and seamless experience.
• Deliver professional, empathetic, and high-quality support while adhering to defined processes and service standards.
• Resolve customer concerns promptly and efficiently to maintain high levels of satisfaction and loyalty.
• Share customer insights and feedback with internal teams to drive continuous improvement in products, services, and processes.
• Achieve defined performance metrics and service benchmarks consistently.

What We’re Looking For

1. Strong verbal communication skills in English and Hindi (other languages are a plus).
2. A compassionate, customer-first approach - you genuinely want to help.
3. Ability to follow processes accurately and consistently.
4. Comfortable working in a target-driven, fast-paced environment.
5. Prior experience in sales, customer service, or tele-calling is a plus, but not mandatory.

Qualification:

HSC (12th) with 0-3 years of work experience. Graduates are also welcome.

• Must have a strong internet connection and a pair of headphones with a mic.
• Immediate joiners preferred.

What We Offer

Work-from-home flexibility

Group Mediclaim Policy & Personal Accident Insurance.

Training and guidance on OZiva’s product range and communication techniques

An opportunity to be part of a high-impact team working on one of the most important growth levers at OZiva.

Note: Candidate must be from Delhi-NCR or ready to relocate | Work from office only|

Immediate Joiner (preferred)

Position Overview:

As a Customer Service Representative with an experience of 2-3 years or above specialising in

Inbound Sales, you will be responsible for converting incoming inquiries into sales(No Target) and ensuring

exceptional customer service. Your primary role is to respond to customer inquiries, identify sales

opportunities, and guide customers about the product through the purchasing process. You will

also handle after-sales support to ensure customer satisfaction and retention.

Key Responsibilities:

Inbound Sales:

• Respond promptly to inbound customer inquiries via phone, email, and chat.

• Qualify leads by understanding customer needs and matching them with appropriate products

or services.

• Provide detailed product information and assist customers in making informed purchasing

decisions.

• Convert inbound inquiries into sales by offering tailored solutions and closing deals.

Customer Support:

• Offer after-sales support to customers, ensuring their satisfaction with the products or services.

• Resolve customer issues related to product usage efficiently.

• Handle and escalate complex inquiries or complaints to ensure timely resolution.

• Follow up with customers after sales to build strong relationships and encourage repeat

business.

Sales Administration:

• Record all customer interactions, sales activities, and follow-ups in the CRM system.

• Collaborate with the marketing team to optimize inbound sales strategies.

• Stay updated on product offerings, promotions, and industry trends.

• Sharing feedback and insights from customer interactions to improve products.

Qualifications and Requirements:

• Proven experience in Customer services or customer service environment.

• Excellent verbal and written communication skills with the ability to engage and connect with

customers effectively.

• Ability to understand customer needs and provide appropriate solutions.

•Good product knowledge and the ability to learn and adapt to new products and services

quickly.

• Effective problem-solving skills to resolve customer issues efficiently.

• Critical thinking and the ability to make decisions under pressure.

• Proficiency with computer systems, including familiarity with customer service software and

tools.

• Excellent time management and organizational skills to prioritize and handle multipleleads

simultaneously.

• Strong teamwork and collaboration skills to work effectively with cross-functional teams.

• Resilience and the ability to handle rejection or difficult customers with professionalism.

Compensation:

• The salary for this position is open and will be determined based on the candidate's

qualifications and experience. We are committed to offering a compensation package that

attracts top talent to join our dynamic team.

Location : E-2, Jangpura Extension, New Delhi – 110014

Landmark : Opposite Sanatan Dharam Mandir

Nearest Metro station : Jangpura Metro, Gate No. 2

Shifts:

Rotational Shift Timings

Rotational working Days

Compensation package: 3.0 to 4 LPA

About company:

Founded in the year 2012, ONESTORE INDIA PVT LTD brings together a group of highly motivated individuals that focus on delivering the best cyber surveillance and cell phone monitoring service to employers and parents across the globe. ONESTORE INDIA PVT LTD has been leading the phone monitoring & tracking industry for more than a decade now, and is perpetually making products and services to meet customer demands with exceptional monitoring solutions. Our "ONEMONITAR Android monitoring application" is rated among the best and is much admired by numerous users across the globe.

Company Website:

Product Website:

If interested, share your CV at:

Phone: +91-

Job Title: Blended Customer Support Executive (Voice, Chat & Email)

Location: HSR Layout Sector 6 Bangalore

Job Type: Customer support associate

Shift: General Shift

Experience: 6 Months – 1 years (in Voice, Chat & Email support)

Job Summary:

We are seeking a dynamic and customer-focused Blended Customer Support Executive to manage customer interactions through voice calls, live chat, and email. The ideal candidate will have prior experience in handling all three support channels, a problem-solving mindset, and excellent communication skills.

Key Responsibilities:

• Handle incoming customer calls, emails, and chats in a timely and professional manner.
• Resolve customer queries, complaints, or requests efficiently while maintaining high customer satisfaction.
• Provide product/service-related information to customers and assist in troubleshooting issues.
• Document all interactions accurately in the CRM/ticketing system.
• Coordinate with internal teams to ensure prompt issue resolution and feedback to customers.
• Adhere to defined quality and performance metrics (AHT, CSAT, FCR, etc.).
• Escalate complex issues to higher levels as per the escalation matrix.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Education: Minimum Graduate or equivalent.
• Experience: 6 Months – 1 year of experience in a blended support role (voice, chat, and email).
• Strong verbal and written communication skills in English (and regional language, if applicable).
• Proficiency in using CRM platforms and support tools.
• Ability to multitask, prioritize, and manage time effectively.
• Customer-centric attitude with a willingness to go the extra mile.

Preferred Skills:

• Experience in BPO/KPO or customer service environments.

Role Overview

We are seeking an experienced Customer Support Associate who can not only handle customer interactions but also manage and guide a small support team . The ideal candidate should have strong communication skills, problem-solving abilities, and prior experience in team handling and customer service operations.

Key Responsibilities

• Handle inbound and outbound customer queries related to Metal Mandi operations.
• Lead and mentor a team of support executives, ensuring smooth daily operations.
• Manage and resolve escalated customer complaints in a timely manner.
• Track customer support performance metrics and ensure SLA adherence.
• Coordinate with sales, operations, and logistics teams to ensure customer satisfaction.
• Prepare weekly reports on team performance, issue resolution, and customer feedback.
• Assist in setting up and improving processes to enhance the customer support experience.
• Train and guide new team members on product knowledge, processes, and communication.

Requirements

• Graduate in any discipline (MBA preferred but not mandatory).
• 3–5 years of customer support experience, with at least 1 year in a team-handling role.
• Strong interpersonal and communication skills (Hindi & English mandatory; knowledge of South Indian languages is a plus).
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in MS Office and CRM tools.
• Exposure to inside sales / telesales processes will be an advantage.

About OZiva

OZiva is India’s leading clean, plant-based nutrition and wellness brand. We are on a mission to empower every individual to be a better version of themselves by providing holistic wellness solutions rooted in science, nature, and innovation. Backed by science and guided by purpose, we offer a range of products that promote better health, fitness, skin, and hair - all made with the cleanest, most effective plant-based ingredients.

About this Role:

We’re looking for empathetic, well-spoken, and driven individuals to join our Customer Support & Experience Team. You’ll play a key role in helping them navigate our offerings, identify the right products for their needs, and offer tailored support to drive conversions - all with a focus on compassion, trust-building, and meaningful conversations.

Key Responsibilities

• Communicate with customers via calls to address queries, resolve concerns, and provide effective solutions.
• Offer personalised recommendations tailored to customer needs, ensuring a positive and seamless experience.
• Deliver professional, empathetic, and high-quality support while adhering to defined processes and service standards.
• Resolve customer concerns promptly and efficiently to maintain high levels of satisfaction and loyalty.
• Share customer insights and feedback with internal teams to drive continuous improvement in products, services, and processes.
• Achieve defined performance metrics and service benchmarks consistently.

What We’re Looking For

• Strong verbal communication skills in English and Hindi (other languages are a plus).
• A compassionate, customer-first approach - you genuinely want to help.
• Ability to follow processes accurately and consistently.
• Comfortable working in a target-driven, fast-paced environment.
• Prior experience in sales, customer service, or tele-calling is a plus, but not mandatory.

Qualification:

HSC (12th) with 0-3 years of work experience. Graduates are also welcome.

• Must have a strong internet connection and a pair of headphones with a mic.
• Immediate joiners preferred.

What We Offer

Work-from-home flexibility

Group Mediclaim Policy & Personal Accident Insurance.

Training and guidance on OZiva’s product range and communication techniques

An opportunity to be part of a high-impact team working on one of the most important growth levers at OZiva.

Job Title: Blended Customer Support Executive (Voice, Chat & Email)

Location: HSR Layout Sector 6 Bangalore

Job Type: Customer support associate

Shift: General Shift

Experience: 6 Months – 1 years (in Voice, Chat & Email support)

Job Summary:

We are seeking a dynamic and customer-focused Blended Customer Support Executive to manage customer interactions through voice calls, live chat, and email. The ideal candidate will have prior experience in handling all three support channels, a problem-solving mindset, and excellent communication skills.

Key Responsibilities:

• Handle incoming customer calls, emails, and chats in a timely and professional manner.
• Resolve customer queries, complaints, or requests efficiently while maintaining high customer satisfaction.
• Provide product/service-related information to customers and assist in troubleshooting issues.
• Document all interactions accurately in the CRM/ticketing system.
• Coordinate with internal teams to ensure prompt issue resolution and feedback to customers.
• Adhere to defined quality and performance metrics (AHT, CSAT, FCR, etc.).
• Escalate complex issues to higher levels as per the escalation matrix.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Education: Minimum Graduate or equivalent.
• Experience: 6 Months – 1 year of experience in a blended support role (voice, chat, and email).
• Strong verbal and written communication skills in English (and regional language, if applicable).
• Proficiency in using CRM platforms and support tools.
• Ability to multitask, prioritize, and manage time effectively.
• Customer-centric attitude with a willingness to go the extra mile.

Preferred Skills:

• Experience in BPO/KPO or customer service environments.