9,193 Support Coordinator jobs in India

Customer Support Coordinator

Thane, Maharashtra F and J Direct

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Job Description

Our client is a manufacturer of Food Ingredients and has an office in Thane, Mumbai. We need some suitable profiles for a Customer Support Coordinator role.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Cold calling to develop new potential clients.
- Ensuring recovery from credit based relationship with clients.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support: 3 years (preferred)

**Speak with the employer**

+91-XXX
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Customer Support Coordinator

Chennai, Tamil Nadu Adduco

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Job Description

Raising Order Acknowledgement
- Sending Quotation
- Working on Cost Sheet
- Prepare Costing
- Raise Invoice
- Communication with customer on material readiness and shipment.
- Following up on customer schedule and deliveries.
- SAP

Manufacturing Industry

**Salary**: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- total work: 7 years (preferred)

Work Location: In person
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Support Coordinator

Mumbai, Maharashtra Pivotree

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**Introduction**:
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Role & Responsibilities
- Manage billing of new sales and credit support for customers without a designated Technical Account Manager (TAM)
- Track Customer exit and service changes and manage service decommissioning
- Track operational client health for Managed Services customers without a dedicated TAM
- Investigate and generate reports on Cloud Billing and Optimization
- Setup budgets, cost tracking and monitoring to prevent cost overruns
- Support the renewal processes including coordinating Performance and Capacity Assessments for non-TAM customers
- Act as primary interface for questions from the Revenue or other internal teams for non-TAM customers
- Maintain Software and Infrastructure Versions to support Roadmap planning with the support of the technical operations teams
- Gather service information details manually from contracts
- Collaborate with Technical Account Management, Project Management and Operations Managers with a goal of working to achieve customer business objectives, renewals, and resolution of contract issues.

Skills & Competencies
- Strong customer interfacing skills and experience supporting and advocating on the behalf of customers
- Minimum of 2 years’ experience in a customer facing role
- Possess an excellent work ethic and strong skills to work in a cross-functional environment
- Excellent written and verbal communication skills
- Excellent time management and prioritization skills
- Be able to work independently in a remote working culture

Technical Skills
- Working knowledge of public cloud (AWS, Azure, Google Cloud) including cost analysis
- Adept with organizing data using spreadsheet tools
- Experience with Atlassian tools set including Confluence, JIRA & Service Desk

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
This advertiser has chosen not to accept applicants from your region.

Support Coordinator

Delhi, Delhi Pivotree

Posted today

Job Viewed

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Job Description

**Introduction**:
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Role & Responsibilities
- Manage billing of new sales and credit support for customers without a designated Technical Account Manager (TAM)
- Track Customer exit and service changes and manage service decommissioning
- Track operational client health for Managed Services customers without a dedicated TAM
- Investigate and generate reports on Cloud Billing and Optimization
- Setup budgets, cost tracking and monitoring to prevent cost overruns
- Support the renewal processes including coordinating Performance and Capacity Assessments for non-TAM customers
- Act as primary interface for questions from the Revenue or other internal teams for non-TAM customers
- Maintain Software and Infrastructure Versions to support Roadmap planning with the support of the technical operations teams
- Gather service information details manually from contracts
- Collaborate with Technical Account Management, Project Management and Operations Managers with a goal of working to achieve customer business objectives, renewals, and resolution of contract issues.

Skills & Competencies
- Strong customer interfacing skills and experience supporting and advocating on the behalf of customers
- Minimum of 2 years’ experience in a customer facing role
- Possess an excellent work ethic and strong skills to work in a cross-functional environment
- Excellent written and verbal communication skills
- Excellent time management and prioritization skills
- Be able to work independently in a remote working culture

Technical Skills
- Working knowledge of public cloud (AWS, Azure, Google Cloud) including cost analysis
- Adept with organizing data using spreadsheet tools
- Experience with Atlassian tools set including Confluence, JIRA & Service Desk

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
This advertiser has chosen not to accept applicants from your region.

Support Coordinator

Bengaluru, Karnataka Pivotree

Posted today

Job Viewed

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Job Description

**Introduction**:
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Role & Responsibilities
- Manage billing of new sales and credit support for customers without a designated Technical Account Manager (TAM)
- Track Customer exit and service changes and manage service decommissioning
- Track operational client health for Managed Services customers without a dedicated TAM
- Investigate and generate reports on Cloud Billing and Optimization
- Setup budgets, cost tracking and monitoring to prevent cost overruns
- Support the renewal processes including coordinating Performance and Capacity Assessments for non-TAM customers
- Act as primary interface for questions from the Revenue or other internal teams for non-TAM customers
- Maintain Software and Infrastructure Versions to support Roadmap planning with the support of the technical operations teams
- Gather service information details manually from contracts
- Collaborate with Technical Account Management, Project Management and Operations Managers with a goal of working to achieve customer business objectives, renewals, and resolution of contract issues.

Skills & Competencies
- Strong customer interfacing skills and experience supporting and advocating on the behalf of customers
- Minimum of 2 years’ experience in a customer facing role
- Possess an excellent work ethic and strong skills to work in a cross-functional environment
- Excellent written and verbal communication skills
- Excellent time management and prioritization skills
- Be able to work independently in a remote working culture

Technical Skills
- Working knowledge of public cloud (AWS, Azure, Google Cloud) including cost analysis
- Adept with organizing data using spreadsheet tools
- Experience with Atlassian tools set including Confluence, JIRA & Service Desk

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
This advertiser has chosen not to accept applicants from your region.

Administrative Support Coordinator

Delhi, Delhi Ruhela Coaching Classes

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Job Description

Perform day-to-day office activities of a coaching institute, and coordinate with the teaching staff and the students. Actively responding to the parents' queries like admission and fee structure etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Fixed shift

COVID-19 considerations:
COVID-19 Fully Vaccinated mandatory

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (required)
This advertiser has chosen not to accept applicants from your region.

Administrative Support Coordinator

Delhi, Delhi Ruhela Coaching Classes

Posted today

Job Viewed

Tap Again To Close

Job Description

Perform day-to-day office activities of a coaching institute, and coordinate with the teaching staff and the students. Actively responding to the parents' queries like admission and fee structure etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Fixed shift

COVID-19 considerations:
COVID-19 Fully Vaccinated mandatory

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (required)
This advertiser has chosen not to accept applicants from your region.
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Dispatch & Customer Support Coordinator

Mumbai, Maharashtra Beckman Coulter Diagnostics

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Job Description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The ‘Dispatch & Customer Support Coordinator’ for Beckman Coulter Diagnostics is responsible for ‘customer satisfaction related to service response as well as meeting company goals and objectives’.

This position is part of the ‘Service Department BCIPL-Dx’ located in ‘Mumbai’ H.O. and will be of ‘Hybrid persona’. ‘As a Service Division of an esteemed organization, our vision is to ensure that every instrument is to be maintained at its good workability by providing timely support to customers and field service associates’.

You will be a part of the ‘Despatch Coordination / Service Administration Team’ and report to the ‘Supervisor-Service Administration’. This position is responsible for Building a strong interface between Field Service and Technical Excellence Center (TEC) to facilitate faster resolution of issues regarding services provisions; Providing support to customers by way of efficiently handling customer inquiries, orders, quotations and service requests thereby leading to maintain high level of customer satisfaction; Monitoring ‘Install Base (IB)’ ensuring current updates, accurate and consistent with company requirements. If you thrive in a fast-paced, agile, multifaceted supporting role and want to work to build a world-class Service / Despatch Coordination in Service Organization—read on.

**In this role, you will have the opportunity to**:
Work closely with National Service Manager and Service Leadership Team.
Monitor KPIs for service function, generating and analyzing relevant reports for the same, taking necessary measures at various phases of implementation - including facilitating DM calls for tracking progress and success of the processes.
Manage and coordination of service contracts renewals and end-of warranties proposals with customers.
Monitor and control Service Parts requirements for FSE’s and Direct Customer shipments. Manage parts order (normal, Mayday & HP) and Min-Max.
Operate on and explore usage of advance technological tools as Service Max, Power BI.
Participate actively in and work for process audits under ISO 9001:2015

**The essential requirements of the job include**:
Technical or Administrative qualification - Minimum Graduation Level of any stream.
Minimum 1 - 3 years experience in service call handling, customer coordination.
Advance expertise on MS Excel, PPT.
Understanding of Service & Maintenance Process flow and dispatch and ability to work in a team environment.

It would be a plus if you also possess previous experience with:
Oracle / Service Max for call handling.
Organization having ISO certification.
Power BI.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.
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Sales & Customer Support Coordinator

Kochi, Kerala Mr. Light

Posted today

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Job Description

**1. Attend to Customer Calls and Inquiries**:

- Respond to incoming calls and inquiries from customers in a prompt and professional manner. - Provide assistance and information regarding products, orders, and services as required.

**3. Estimate and Sales Order Creation**:

- Create estimates and sales orders accurately and in a timely manner using company-ERP system. - Do data entry job for all the necessary functionalities related to this.

**4. MIS Report Management**: - Generate and maintain customer outstanding reports. - Collect franchise reports on a monthly basis to ensure accurate tracking and reporting.

**5. E-Commerce Website Management**: - Handle order processing for various websites, including customer account management, order creation, status updates, and item management. - Ensure accurate stock updates on all websites to reflect current inventory levels. - Do data entry work for product catalogues in website and manage its integrity properly.

**Salary**: From ₹13,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Data entry: 1 year (preferred)

**Language**:

- English, Hindi, Malayalam (preferred)

Work Location: In person

**Speak with the employer**

+91
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Project Support Coordinator

Rajasthan, Rajasthan Azure Power

Posted 2 days ago

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Job Description

Position: Sr. Engineer/AM

Reports to: Project Manager / Construction Manager


Key Responsibilities:

  • Project Documentation & Coordination:
  • Assist with maintaining project documentation including schedules, site diaries, MOMs, permits, and approvals.
  • Coordinate between site execution teams, vendors, contractors, and engineering departments for smooth project flow.
  • Schedule Tracking & Progress Monitoring:
  • Monitor project timelines, identify slippages, and escalate delays to the Construction Manager.
  • Track daily and weekly progress and update central tracking tools.
  • Material Management Support:
  • Coordinate material delivery and site inventory in collaboration with the procurement and logistics teams.
  • Support tracking of critical electrical components like transformers, HT cables, switchgear, and PV modules.
  • Quality & HSE Coordination:
  • Ensure that quality checklists and safety guidelines are being followed by site teams and contractors.
  • Maintain logs of NCRs (Non-Conformance Reports) and corrective actions in coordination with the QA/QC team.
  • Stakeholder Communication:
  • Schedule and coordinate review meetings between project stakeholders, ensuring effective communication and documentation.
  • Act as a bridge between on-site teams and the corporate office to share timely updates and requirements.
  • Support During Testing & Commissioning:
  • Assist with documentation and coordination for grid synchronization, testing protocols, and third-party inspections.
  • Ensure readiness of documentation required by DISCOMs or transmission authorities.


Qualifications:

  • Education: Diploma or Bachelor’s degree in electrical / mechanical / civil engineering, Renewable Energy, or Project Management.
  • Experience:
  • 4–7 years of experience in solar or renewable energy project coordination.
  • Exposure to utility-scale solar projects or hybrid renewable projects is preferred.
  • Skills:
  • Proficient in MS Excel, MS Project/Primavera, and reporting tools.
  • Familiarity with electrical and civil work packages in solar EPC.
  • Strong organizational and interpersonal communication skills.
  • Ability to multitask across multiple workstreams with attention to detail.
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