5,733 Support Engineer jobs in India
Support Engineer
Noida, Uttar Pradesh
IBM
Posted 1 day ago
Job Viewed
Job Description
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
**Your role and responsibilities**
HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving.
Reporting to the Senior Manager, Support Engineering, the Senior Support Engineer - Vault Backline will be a key member of the Support Engineering organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly meetings with engineering. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback.
In this role you can expect to:
* Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role
* Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases
* Document and record all activity and communication with customers in accordance to both internal and external security standards
* Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support
* Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls
* Contribute to product documentation, customer knowledge base, and best practices guides
* Continuously improve process and tools for normal, repetitive support tasks
* Periodic on-call rotation for Secure Backline
* Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues
* Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire's requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them
* Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on "Bring Your Questions" sessions and drive them effectively. Also, assist on release readiness planning and deliverables.
* Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR.
* Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it.
* Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc.
* Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency.
* Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives.
* Continuous self technical improvement that will enhance competency levels that also include certifications.
30 days:
* Provision and bootstrap a Vault cluster without assistance.
* Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite.
* Begin preparation for the Vault Certification Exam.
* Complete the Vault Certification Exam
60 days:
* Ride along on 1-2 live customer debugging calls
* Effectively triage and respond to all severity inquiries independently.
* Contribute to Support 1 Knowledge Base articles.
* Complete 10 Support Tickets with the guidance of more senior team members.
* Effectively triage customer support tickets and understand the difficulty of tickets being submitted.
* Begin working on Sev 2 tickets towards the end of the first 60 days.
90 days:
* Respond to Sev 1/production down issues with minimal assistance.
* Independently find points of error and identify root cause by examining log files.
* Create ongoing KB articles that will benefit all customers, 1 article per month.
* Meet performance goals set by management for ticket closure per month, SLA, and CSAT.
* Start preparing for Vault Professional Certification and try to acquire it within the probation period.
**Required technical and professional expertise**
* 6+ years of DevOps Engineering, Software Engineering, or System Administration experience.
* 3+ years of experience in product support engineering.
* Strong customer management skills and enterprise-level support experience.
* Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform)
* Ability to read complex code for troubleshooting and familiarity with Github.
* Experience with REST APIs and command line tools. (E.g. Postman, Shell etc.)
* Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes.
* Proficient in working within Linux-based environments.
* Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc.
* Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes
**Preferred technical and professional experience**
* Basic understanding of RDB & no-SQL type databases
* Security inclined with an interest in identity, access & secrets management.
* Experience in basic network troubleshooting and commands.
* Strong understanding of Docker and Kubernetes.
* Good understanding of SSL/TLS and OpenSSH.
* Good understanding of Linux environment and commands for effective troubleshooting and log analysis.
* Experience with Vault Enterprise is a huge plus.
* Experience with GoLang is preferred.
* Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus.
* Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus.
* Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need.
* Strong written and verbal communication skills. (Technical writing experience is a plus).
* Bachelor's degree in Computer Science 'or' IT, Technical Writing, or equivalent professional experience.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
**Your role and responsibilities**
HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving.
Reporting to the Senior Manager, Support Engineering, the Senior Support Engineer - Vault Backline will be a key member of the Support Engineering organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly meetings with engineering. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback.
In this role you can expect to:
* Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role
* Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases
* Document and record all activity and communication with customers in accordance to both internal and external security standards
* Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support
* Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls
* Contribute to product documentation, customer knowledge base, and best practices guides
* Continuously improve process and tools for normal, repetitive support tasks
* Periodic on-call rotation for Secure Backline
* Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues
* Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire's requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them
* Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on "Bring Your Questions" sessions and drive them effectively. Also, assist on release readiness planning and deliverables.
* Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR.
* Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it.
* Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc.
* Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency.
* Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives.
* Continuous self technical improvement that will enhance competency levels that also include certifications.
30 days:
* Provision and bootstrap a Vault cluster without assistance.
* Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite.
* Begin preparation for the Vault Certification Exam.
* Complete the Vault Certification Exam
60 days:
* Ride along on 1-2 live customer debugging calls
* Effectively triage and respond to all severity inquiries independently.
* Contribute to Support 1 Knowledge Base articles.
* Complete 10 Support Tickets with the guidance of more senior team members.
* Effectively triage customer support tickets and understand the difficulty of tickets being submitted.
* Begin working on Sev 2 tickets towards the end of the first 60 days.
90 days:
* Respond to Sev 1/production down issues with minimal assistance.
* Independently find points of error and identify root cause by examining log files.
* Create ongoing KB articles that will benefit all customers, 1 article per month.
* Meet performance goals set by management for ticket closure per month, SLA, and CSAT.
* Start preparing for Vault Professional Certification and try to acquire it within the probation period.
**Required technical and professional expertise**
* 6+ years of DevOps Engineering, Software Engineering, or System Administration experience.
* 3+ years of experience in product support engineering.
* Strong customer management skills and enterprise-level support experience.
* Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform)
* Ability to read complex code for troubleshooting and familiarity with Github.
* Experience with REST APIs and command line tools. (E.g. Postman, Shell etc.)
* Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes.
* Proficient in working within Linux-based environments.
* Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc.
* Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes
**Preferred technical and professional experience**
* Basic understanding of RDB & no-SQL type databases
* Security inclined with an interest in identity, access & secrets management.
* Experience in basic network troubleshooting and commands.
* Strong understanding of Docker and Kubernetes.
* Good understanding of SSL/TLS and OpenSSH.
* Good understanding of Linux environment and commands for effective troubleshooting and log analysis.
* Experience with Vault Enterprise is a huge plus.
* Experience with GoLang is preferred.
* Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus.
* Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus.
* Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need.
* Strong written and verbal communication skills. (Technical writing experience is a plus).
* Bachelor's degree in Computer Science 'or' IT, Technical Writing, or equivalent professional experience.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Support Engineer
Hyderabad, Andhra Pradesh
LiveRamp
Posted 8 days ago
Job Viewed
Job Description
**LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.**
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
**The mission of our Business Technology (BT) team is to empower LiveRamp's workforce through technology solutions that make their work easier, faster and more effective. Within BT, our Client Services team plays a fundamental role in this work. Our Support Engineers are the face of our IT operations, providing** **in-office support** **to our office-based teams, virtual support to our remote employees, and serving as application administrators for the platforms we use to deliver services.**
**Key Responsibilities:**
+ Office Build-out: support the build-out of new office space in Hyderabad, including
+ Setting up workstations with monitors and other peripherals
+ Working with a Network Engineer to build-out and connect on-premise hardware stack
+ Install all of the necessary equipment in conference rooms and ensure it is functional
+ Ensure office employees are able to connect to the internet and LiveRamp applications
+ Troubleshoot and resolve any issues that arise in employee's ability access the systems they need to perform work
+ Customer Support: provide in-person and remote support with empathy, understanding and care, leaving our customers feeling delighted by every interaction with you
+ Endpoint Management:
+ perform physical tasks, builds, conference room support and other duties for laptops, printers, servers, video conferencing, iPad and network hardware
+ maintain an inventory of hardware and software assets
+ Tier 1 - 4 Support: respond to support requests that are made through our ticketing system, troubleshooting and resolving issues across a wide variety of platforms, through clear, concise, jargon-free communication with the requestor
+ Optimize & Innovate: continuously look for opportunities to improve processes, automate work and improve our employees' experiences
+ System Administration: serve as the system administrator for one or more applications, maintaining, monitoring, securing, supporting and enhancing the application
+ Educate: provide proactive guidance, direction and training to users, helping them become self-reliant and proficient on their toolsets
**You Possess:**
+ An insatiable need to help people and feel the satisfaction of delighting your customers
+ Incredible patience and empathy when helping people who may be less technologically savvy
+ A deep appreciation for how important it is to support an Executive team in such a way that their interaction with technology is seamless and worry-free
+ At least 5 years' experience working in IT, with at least 3 of those years being in desktop support
+ The need to keep busy, constantly looking for ways to contribute to the productivity of the wider team
+ Stellar communication skills, which enable you to take complex matters and explain them in a way that anyone can understand, without condescension or judgment
+ A love of technology and a curiosity that drives you to always look for new and exciting ways to use it in making work easier and more effective
+ Significant experience in building and supporting Macs, which comprise 80% of our desktop fleet
+ Experience building and supporting Windows desktop
+ Experience as a system administrator for an ITSM system, preferably FreshService or Jira Service Management
+ Experience with Google gSuite, and Microsoft Office
+ Familiarity with the following tools:
+ Jamf, Workspace One, or MS Intune Administration
+ Crowdstrike, Netskope and other security tools
+ asset management software
+ Experience with hardware procurement, with vendor management experience a bonus
+ An ISO, ITIL or other certification(s) or a strong desire to obtain them
**Benefits** **:**
+ Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
**The mission of our Business Technology (BT) team is to empower LiveRamp's workforce through technology solutions that make their work easier, faster and more effective. Within BT, our Client Services team plays a fundamental role in this work. Our Support Engineers are the face of our IT operations, providing** **in-office support** **to our office-based teams, virtual support to our remote employees, and serving as application administrators for the platforms we use to deliver services.**
**Key Responsibilities:**
+ Office Build-out: support the build-out of new office space in Hyderabad, including
+ Setting up workstations with monitors and other peripherals
+ Working with a Network Engineer to build-out and connect on-premise hardware stack
+ Install all of the necessary equipment in conference rooms and ensure it is functional
+ Ensure office employees are able to connect to the internet and LiveRamp applications
+ Troubleshoot and resolve any issues that arise in employee's ability access the systems they need to perform work
+ Customer Support: provide in-person and remote support with empathy, understanding and care, leaving our customers feeling delighted by every interaction with you
+ Endpoint Management:
+ perform physical tasks, builds, conference room support and other duties for laptops, printers, servers, video conferencing, iPad and network hardware
+ maintain an inventory of hardware and software assets
+ Tier 1 - 4 Support: respond to support requests that are made through our ticketing system, troubleshooting and resolving issues across a wide variety of platforms, through clear, concise, jargon-free communication with the requestor
+ Optimize & Innovate: continuously look for opportunities to improve processes, automate work and improve our employees' experiences
+ System Administration: serve as the system administrator for one or more applications, maintaining, monitoring, securing, supporting and enhancing the application
+ Educate: provide proactive guidance, direction and training to users, helping them become self-reliant and proficient on their toolsets
**You Possess:**
+ An insatiable need to help people and feel the satisfaction of delighting your customers
+ Incredible patience and empathy when helping people who may be less technologically savvy
+ A deep appreciation for how important it is to support an Executive team in such a way that their interaction with technology is seamless and worry-free
+ At least 5 years' experience working in IT, with at least 3 of those years being in desktop support
+ The need to keep busy, constantly looking for ways to contribute to the productivity of the wider team
+ Stellar communication skills, which enable you to take complex matters and explain them in a way that anyone can understand, without condescension or judgment
+ A love of technology and a curiosity that drives you to always look for new and exciting ways to use it in making work easier and more effective
+ Significant experience in building and supporting Macs, which comprise 80% of our desktop fleet
+ Experience building and supporting Windows desktop
+ Experience as a system administrator for an ITSM system, preferably FreshService or Jira Service Management
+ Experience with Google gSuite, and Microsoft Office
+ Familiarity with the following tools:
+ Jamf, Workspace One, or MS Intune Administration
+ Crowdstrike, Netskope and other security tools
+ asset management software
+ Experience with hardware procurement, with vendor management experience a bonus
+ An ISO, ITIL or other certification(s) or a strong desire to obtain them
**Benefits** **:**
+ Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
This advertiser has chosen not to accept applicants from your region.
1
Support Engineer
Hyderabad, Andhra Pradesh
IBM
Posted 8 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction.
Primary Duties:
Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.
Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
Communicates action plans to the client or IBM representative as appropriate.
Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
Provide world class customer services to large enterprise users.
Investigate and resolve support issues independently and productively.
Handle critical customer issues and hot-line support issues independently.
Handle urgent customer situation and provide emergency solutions or fixes to customers.
Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently.
Develop Knowledge-Base, procedures and support tools to improve services efficiency
**Required technical and professional expertise**
*
Minimum 6+Years of Experience required.
*
Bachelor's Degree
System-level knowledge on Unix/Linux/Windows
Communication and inter-personal skills
Experience in problem troubleshooting, analysis, and resolution.
Demonstrated productivity and quality results at customer issue handlin
Support Positions - additional datapoints on skillset requiered
1.Strong technical foundation in Linux and Windows. It's hard to train a candidate in both Linux, Windows and Spectrum products.
2.Demonstrated examples showing how a candidate has picked up and owned a skill.
3.Great communication skills, since this is a customer facing role. 4.Also, our teams are so remote and spread out, so this is essential!
Experience or exposure to HPC is a big plus, but we can relax on this for lower bands.
**Preferred technical and professional experience**
*
1). Experience of using github to manage source code
2). Good communication (verbal and written) and interpersonal skills
3). UX and UI Design experience is an asset.
4). Knowledge and experience of IBM Websphere, Webpack, Spring framework are highly desired
5). experience of scikit-learn and pandas for data processing, prediction and inferencing
6). Knowledge and experience of IBM Watson Machine Learning is highly desired
7). Knowledge of IBM Spectrum LSF is desired
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction.
Primary Duties:
Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.
Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
Communicates action plans to the client or IBM representative as appropriate.
Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
Provide world class customer services to large enterprise users.
Investigate and resolve support issues independently and productively.
Handle critical customer issues and hot-line support issues independently.
Handle urgent customer situation and provide emergency solutions or fixes to customers.
Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently.
Develop Knowledge-Base, procedures and support tools to improve services efficiency
**Required technical and professional expertise**
*
Minimum 6+Years of Experience required.
*
Bachelor's Degree
System-level knowledge on Unix/Linux/Windows
Communication and inter-personal skills
Experience in problem troubleshooting, analysis, and resolution.
Demonstrated productivity and quality results at customer issue handlin
Support Positions - additional datapoints on skillset requiered
1.Strong technical foundation in Linux and Windows. It's hard to train a candidate in both Linux, Windows and Spectrum products.
2.Demonstrated examples showing how a candidate has picked up and owned a skill.
3.Great communication skills, since this is a customer facing role. 4.Also, our teams are so remote and spread out, so this is essential!
Experience or exposure to HPC is a big plus, but we can relax on this for lower bands.
**Preferred technical and professional experience**
*
1). Experience of using github to manage source code
2). Good communication (verbal and written) and interpersonal skills
3). UX and UI Design experience is an asset.
4). Knowledge and experience of IBM Websphere, Webpack, Spring framework are highly desired
5). experience of scikit-learn and pandas for data processing, prediction and inferencing
6). Knowledge and experience of IBM Watson Machine Learning is highly desired
7). Knowledge of IBM Spectrum LSF is desired
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
2
Support Engineer
Hyderabad, Andhra Pradesh
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Support Engineer
Hyderabad, Andhra Pradesh
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Imagine being part of a team where your data analysis skills can impact millions of consumers worldwide. In Fulfillment by Amazon (FBA), you will help third-party businesses (our Selling Partners) leverage the robust data and analytics capabilities that Amazon has built over the last 25 years. FBA enables these sellers to offload the heavy lifting of warehousing, payment processing, delivery, returns, and customer service to Amazon. Today, thousands of Amazon Sellers from more than 130 countries fulfill orders to customers in 185 countries using FBA, generating over 3 billion units served in the EU last year alone. In this role, you will use your expertise in data engineering, business analytics, and problem-solving to provide critical insights that drive the success of the FBA program and our selling partners.
Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? FBA is seeking a Support Engineer to assist our business intelligence engineers, investigation specialists, and ML data associates in developing, maintaining, and automating tech solutions with a focus on end-to-end Seller Experience (SX). This includes, but is not limited to, Seller reimbursements, Seller coaching, Seller abuse, Seller Returns, FC operations, AWS security breaches, tech solution documentation, and automating and improving repetitive processes. You will frequently collaborate with program and product managers, who work with global and regional teams to launch new web pages, portals, and tools for our Sellers. Your role will be instrumental in ensuring that all tech-related, business-critical issues preventing Sellers from adopting FBA programs and services are resolved. While we obsess over issue resolution, you will also develop tools to scale our support and service quality, and provide critical input for product prioritization to address root causes of SX issues.
Key job responsibilities
In a typical day, as a Support Engineer, you will:
- Trace Seller specific defects across upstream systems and data lake to detect, investigate, and fix the root causes (e.g., algorithmic bottlenecks, data quality issues, software flaws).
- Develop the tools for the efficient Seller coaching.
- Assess the health and compliance of Seller-facing and internal web portals used to resolve Seller escalations.
- Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines.
- Automate standardized processes using Python scripts.
- Provide ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing.
- Apply case management tools to manage and prioritize issues based on multiple factors, including Seller impact.
- Develop visual SX monitoring solutions with alerts (e.g., in Amazon QuickSight).
- Architect tech solutions on AWS to support standardized processes or feed internal systems.
- Conduct regular assessments and document technical artifacts created by BIEs to ensure compliance and error-free execution.
- Proactively seek solutions to Seller needs, communicate trends to leadership, and suggest innovative tech solutions to make a step change in SX.
- Drive internal projects that improve support-related processes and FBA programs' SX.
- Build and contribute to tech training materials and documentation.
We are open to hiring candidates to work out of the following location: Hyderabad, TS, IND
Basic Qualifications
- - Bachelor's degree in computer science or a related quantitative field
- - 5+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- - 5+ years of experience working with and extracting data from relational databases (SQL)
- - 3+ years of experience troubleshooting and debugging technical systems
- - Experience scripting in modern programming languages (Python)
- - Experience in agile/scrum or a similar collaborative workflow
- - Demonstrated skills and passion for operational excellence
- - ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles.
- - BIG PICTURE: You solve problems at their root by stepping back to understand the broader context.
- - PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done.
Preferred Qualifications
- Experience working with cloud services (preferably AWS services for databases, compute, storage, or analytics)
- Experience working with business intelligence solutions (e.g., Tableau, Power BI, Amazon QuickSight)
- Knowledge of web services or e-commerce operations
- Proven documentation skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Imagine being part of a team where your data analysis skills can impact millions of consumers worldwide. In Fulfillment by Amazon (FBA), you will help third-party businesses (our Selling Partners) leverage the robust data and analytics capabilities that Amazon has built over the last 25 years. FBA enables these sellers to offload the heavy lifting of warehousing, payment processing, delivery, returns, and customer service to Amazon. Today, thousands of Amazon Sellers from more than 130 countries fulfill orders to customers in 185 countries using FBA, generating over 3 billion units served in the EU last year alone. In this role, you will use your expertise in data engineering, business analytics, and problem-solving to provide critical insights that drive the success of the FBA program and our selling partners.
Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? FBA is seeking a Support Engineer to assist our business intelligence engineers, investigation specialists, and ML data associates in developing, maintaining, and automating tech solutions with a focus on end-to-end Seller Experience (SX). This includes, but is not limited to, Seller reimbursements, Seller coaching, Seller abuse, Seller Returns, FC operations, AWS security breaches, tech solution documentation, and automating and improving repetitive processes. You will frequently collaborate with program and product managers, who work with global and regional teams to launch new web pages, portals, and tools for our Sellers. Your role will be instrumental in ensuring that all tech-related, business-critical issues preventing Sellers from adopting FBA programs and services are resolved. While we obsess over issue resolution, you will also develop tools to scale our support and service quality, and provide critical input for product prioritization to address root causes of SX issues.
Key job responsibilities
In a typical day, as a Support Engineer, you will:
- Trace Seller specific defects across upstream systems and data lake to detect, investigate, and fix the root causes (e.g., algorithmic bottlenecks, data quality issues, software flaws).
- Develop the tools for the efficient Seller coaching.
- Assess the health and compliance of Seller-facing and internal web portals used to resolve Seller escalations.
- Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines.
- Automate standardized processes using Python scripts.
- Provide ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing.
- Apply case management tools to manage and prioritize issues based on multiple factors, including Seller impact.
- Develop visual SX monitoring solutions with alerts (e.g., in Amazon QuickSight).
- Architect tech solutions on AWS to support standardized processes or feed internal systems.
- Conduct regular assessments and document technical artifacts created by BIEs to ensure compliance and error-free execution.
- Proactively seek solutions to Seller needs, communicate trends to leadership, and suggest innovative tech solutions to make a step change in SX.
- Drive internal projects that improve support-related processes and FBA programs' SX.
- Build and contribute to tech training materials and documentation.
We are open to hiring candidates to work out of the following location: Hyderabad, TS, IND
Basic Qualifications
- - Bachelor's degree in computer science or a related quantitative field
- - 5+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- - 5+ years of experience working with and extracting data from relational databases (SQL)
- - 3+ years of experience troubleshooting and debugging technical systems
- - Experience scripting in modern programming languages (Python)
- - Experience in agile/scrum or a similar collaborative workflow
- - Demonstrated skills and passion for operational excellence
- - ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles.
- - BIG PICTURE: You solve problems at their root by stepping back to understand the broader context.
- - PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done.
Preferred Qualifications
- Experience working with cloud services (preferably AWS services for databases, compute, storage, or analytics)
- Experience working with business intelligence solutions (e.g., Tableau, Power BI, Amazon QuickSight)
- Knowledge of web services or e-commerce operations
- Proven documentation skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Support Engineer
Bengaluru, Karnataka
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Amazon Global Selling is a business that enables sellers from across the world to sell exports their products to customers in USA shopping on Amazon.com and is looking for a SE to join us & help deliver strategic goals for Amazon ecommerce systems. The growth of this business is directly dependent on the ability for sellers across the world to register with Amazon Global Selling and conduct their business in a friction free manner. A core part of the growth of the Global selling business is building solutions for Sellers from "Emerging marketplaces" (which are countries that are relatively newer in the e-commerce domain when compared to USA and Europe, such as India, Vietnam, Thailand, Australia, Singapore etc.), to register for and grow within the Global Selling business.
To drive the growth of this business, "Global Selling Foundations Technology team" has a mission to "Offer a Global Selling experience that enables new and existing Global Selling Emerging Marketplaces (GSE) sellers to easily Start, Manage and Grow their business globally".
The team comprises of 3 sub-teams, which are called the "Exports Compliance Technology team", "Exports Seller Growth Technology team", and "Exports Seller Fulfilment team", which support multiple aspects of Amazon Global Selling's core businesses such as Registration, Payments, Compliance, Business Growth, Cross border Fulfilment, for both Desktop and Mobile users.
The team also builds ML, AI, and LLM solutions for Sellers across different Emerging marketplaces.
So join us to build the next gen platforms that will enable millions of sellers across the world to Sell Globally.
Key job responsibilities
- Write codes accomplishing some small task or address small scale business problems.
- Understand and debug minor issues occurring in a service when a TT comes/ PE raised.
- Prod deployment and sanity.
- Write scripts for automations to fix commonly occurring issues.
- Understand and work on AWS services like Lambda, SQS, DDB.
- automate select systems administration tasks through creation and maintenance of scripts and tools
Basic Qualifications
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Bachelor's degree
Preferred Qualifications
- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis
- Knowledge of programming languages such as C/C++, Python, Java or Perl
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Global Selling is a business that enables sellers from across the world to sell exports their products to customers in USA shopping on Amazon.com and is looking for a SE to join us & help deliver strategic goals for Amazon ecommerce systems. The growth of this business is directly dependent on the ability for sellers across the world to register with Amazon Global Selling and conduct their business in a friction free manner. A core part of the growth of the Global selling business is building solutions for Sellers from "Emerging marketplaces" (which are countries that are relatively newer in the e-commerce domain when compared to USA and Europe, such as India, Vietnam, Thailand, Australia, Singapore etc.), to register for and grow within the Global Selling business.
To drive the growth of this business, "Global Selling Foundations Technology team" has a mission to "Offer a Global Selling experience that enables new and existing Global Selling Emerging Marketplaces (GSE) sellers to easily Start, Manage and Grow their business globally".
The team comprises of 3 sub-teams, which are called the "Exports Compliance Technology team", "Exports Seller Growth Technology team", and "Exports Seller Fulfilment team", which support multiple aspects of Amazon Global Selling's core businesses such as Registration, Payments, Compliance, Business Growth, Cross border Fulfilment, for both Desktop and Mobile users.
The team also builds ML, AI, and LLM solutions for Sellers across different Emerging marketplaces.
So join us to build the next gen platforms that will enable millions of sellers across the world to Sell Globally.
Key job responsibilities
- Write codes accomplishing some small task or address small scale business problems.
- Understand and debug minor issues occurring in a service when a TT comes/ PE raised.
- Prod deployment and sanity.
- Write scripts for automations to fix commonly occurring issues.
- Understand and work on AWS services like Lambda, SQS, DDB.
- automate select systems administration tasks through creation and maintenance of scripts and tools
Basic Qualifications
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Bachelor's degree
Preferred Qualifications
- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis
- Knowledge of programming languages such as C/C++, Python, Java or Perl
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Support Engineer
Hyderabad, Andhra Pradesh
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Imagine being part of a team where your data analysis skills can impact millions of consumers worldwide. In Fulfillment by Amazon (FBA), you will help third-party businesses (our Selling Partners) leverage the robust data and analytics capabilities that Amazon has built over the last 25 years. FBA enables these sellers to offload the heavy lifting of warehousing, payment processing, delivery, returns, and customer service to Amazon. Today, thousands of Amazon Sellers from more than 130 countries fulfill orders to customers in 185 countries using FBA, generating over 3 billion units served in the EU last year alone. In this role, you will use your expertise in data engineering, business analytics, and problem-solving to provide critical insights that drive the success of the FBA program and our selling partners.
Are you passionate about driving operational excellence? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? FBA is seeking a Support Engineer to join our team in supporting business intelligence engineers, investigation specialists, and ML data associates in maintaining and executing tech solutions across the FBA ecosystem. This includes working with inbound operations, inventory management, fulfillment center operations, delivery performance, customer returns, quality control, and reimbursement processes. You will work alongside program and product managers to support existing systems and tools that enhance our fulfillment operations. Your role will focus on ensuring day-to-day technical operations run smoothly and efficiently while developing expertise in specific operational areas.
Key job responsibilities
- Write and Execute SQL queries to analyze data and support operational investigations
- Create and maintain standard reports using existing templates and dashboards
- Use Amazon QuickSight to monitor established operational metrics and respond to alerts
- Support the maintenance of existing automated reporting solutions
- Conduct basic root cause analysis on operational issues using established frameworks
- Execute and maintain existing ETL processes
- Use existing Python scripts to process data and run standard analytical workflows
- Work with team members to understand and implement business requirements
- Use established AWS solutions to support operational processes
- Troubleshoot and resolve common technical issues using existing documentation
- Contribute to technical documentation and knowledge bases
- Identify opportunities for process improvements within your assigned area
- Learn from senior team members and begin developing expertise in specific focus areas
- Participate in scheduled on-call rotations with team support
We are open to hiring candidates to work out of the following location: Hyderabad, TS, IND
Basic Qualifications
- Bachelor's degree in computer science or a related quantitative field
- 2+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- 2+ years of experience working with and extracting data from relational databases (SQL)
- 1+ years of experience troubleshooting and debugging technical systems
- Basic experience with scripting languages (Python)
- Familiarity with agile/scrum or similar collaborative workflows
- ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles.
- BIG PICTURE: You solve problems at their root by stepping back to understand the broader context.
- PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done.
Preferred Qualifications
- Experience working with cloud services (preferably AWS services for databases, compute, storage, or analytics)
- Experience working with business intelligence solutions (e.g., Tableau, Power BI, Amazon QuickSight)
- Knowledge of web services or e-commerce operations
- Proven documentation skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Imagine being part of a team where your data analysis skills can impact millions of consumers worldwide. In Fulfillment by Amazon (FBA), you will help third-party businesses (our Selling Partners) leverage the robust data and analytics capabilities that Amazon has built over the last 25 years. FBA enables these sellers to offload the heavy lifting of warehousing, payment processing, delivery, returns, and customer service to Amazon. Today, thousands of Amazon Sellers from more than 130 countries fulfill orders to customers in 185 countries using FBA, generating over 3 billion units served in the EU last year alone. In this role, you will use your expertise in data engineering, business analytics, and problem-solving to provide critical insights that drive the success of the FBA program and our selling partners.
Are you passionate about driving operational excellence? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? FBA is seeking a Support Engineer to join our team in supporting business intelligence engineers, investigation specialists, and ML data associates in maintaining and executing tech solutions across the FBA ecosystem. This includes working with inbound operations, inventory management, fulfillment center operations, delivery performance, customer returns, quality control, and reimbursement processes. You will work alongside program and product managers to support existing systems and tools that enhance our fulfillment operations. Your role will focus on ensuring day-to-day technical operations run smoothly and efficiently while developing expertise in specific operational areas.
Key job responsibilities
- Write and Execute SQL queries to analyze data and support operational investigations
- Create and maintain standard reports using existing templates and dashboards
- Use Amazon QuickSight to monitor established operational metrics and respond to alerts
- Support the maintenance of existing automated reporting solutions
- Conduct basic root cause analysis on operational issues using established frameworks
- Execute and maintain existing ETL processes
- Use existing Python scripts to process data and run standard analytical workflows
- Work with team members to understand and implement business requirements
- Use established AWS solutions to support operational processes
- Troubleshoot and resolve common technical issues using existing documentation
- Contribute to technical documentation and knowledge bases
- Identify opportunities for process improvements within your assigned area
- Learn from senior team members and begin developing expertise in specific focus areas
- Participate in scheduled on-call rotations with team support
We are open to hiring candidates to work out of the following location: Hyderabad, TS, IND
Basic Qualifications
- Bachelor's degree in computer science or a related quantitative field
- 2+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- 2+ years of experience working with and extracting data from relational databases (SQL)
- 1+ years of experience troubleshooting and debugging technical systems
- Basic experience with scripting languages (Python)
- Familiarity with agile/scrum or similar collaborative workflows
- ADAPTABLE: You willingly undertake a variety of tasks, switching from complex to routine tasks as needed. You quickly adapt to new technologies and products and work effectively with a variety of personalities and work styles.
- BIG PICTURE: You solve problems at their root by stepping back to understand the broader context.
- PROACTIVE: You demonstrate energy and initiative in solving problems, exploring all possible avenues to get the job done.
Preferred Qualifications
- Experience working with cloud services (preferably AWS services for databases, compute, storage, or analytics)
- Experience working with business intelligence solutions (e.g., Tableau, Power BI, Amazon QuickSight)
- Knowledge of web services or e-commerce operations
- Proven documentation skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Support Engineer
Hyderabad, Andhra Pradesh
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Support Engineer
Bengaluru, Karnataka
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?
We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
- Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
- Design, develop, test, launch and improve self-service software products such as Paramount workflows.
- Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
- Engage with software development teams to understand and guide evolving program technology
- Understand and leverage Amazon technology and services
- Deep dive technical product or operational issues to propose and implement simple and effective solutions
- Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
- You persistently drive others to discover and resolve root cause when needed.
About the team
Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don't want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in Python or Javascript
- Experience troubleshooting and debugging technical systems
- Experience with SQL databases (querying and analyzing)
Preferred Qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Support Engineer
Hyderabad, Andhra Pradesh
Amazon
Posted 8 days ago
Job Viewed
Job Description
Description
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Amazon Business launched in 2015 with a vision to give businesses a simple, personalized and transparent online B2B experience. An extension of this vision was to simplify the integration for businesses connecting their e-procurement systems to Amazon Business, while giving them access to a broader selection of products and sellers.
Amazon Business is looking for a full-time team member to join our Integration Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies. You are excited by the prospect of being the first in a new support organization. You combine passion for customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.
Amazon Business is looking for an Integration Support Engineer to partner with customers, partners and Amazon business teams in EU and APAC to identify new offerings and continuously improve the B2B integration process, current offerings and data quality. Additional tasks include maintenance of the Amazon B2B specifications, mapping and supplier configurations. To be successful, this candidate requires mastery of a variety of proven analytical, communication and leadership skills. Our Integration Support Engineers are experienced technologists with technical breadth and depth coupled with strong interpersonal and customer facing skills. Amazon Business Integration Support Engineers have technical expertise in Enterprise Resource Planning (ERP), eProcurement integrations, Single Sign-On systems, and REST API based integrations.
Key job responsibilities
- Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
- Manage high severity incidents independently till resolution.
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
- Become an expert on Amazon Business Integration Technologies and APIs and how to best deploy them and troubleshoot them.
- Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects
- Business case development to support new and improved processes for customers that leverage our integrations and APIs.
- Influence and advocate for our Business Partners on how best to use our APIs.
- Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
- Act as a portal for technical communication between outside developers and our product teams.
- Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.
- Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction.
- Makes decisions while understanding the trade-off between risk and speed/impact.
- Proposes new ideas based on thoughtful understanding of the business. Ideas/plans are backed by data, methodical analysis, and clear operational plan
- Effective and proactive communicator across markets and cross-functional central and regional teams.
- Articulates data-driven insights in a clear way that drives thoughtful business actions.
- Fosters strong relationships in cross-functional and global teams and able to persuade outcomes
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- * Note: This role involves covering 24x7 shift rotation.
Preferred Qualifications
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Amazon Business launched in 2015 with a vision to give businesses a simple, personalized and transparent online B2B experience. An extension of this vision was to simplify the integration for businesses connecting their e-procurement systems to Amazon Business, while giving them access to a broader selection of products and sellers.
Amazon Business is looking for a full-time team member to join our Integration Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies. You are excited by the prospect of being the first in a new support organization. You combine passion for customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.
Amazon Business is looking for an Integration Support Engineer to partner with customers, partners and Amazon business teams in EU and APAC to identify new offerings and continuously improve the B2B integration process, current offerings and data quality. Additional tasks include maintenance of the Amazon B2B specifications, mapping and supplier configurations. To be successful, this candidate requires mastery of a variety of proven analytical, communication and leadership skills. Our Integration Support Engineers are experienced technologists with technical breadth and depth coupled with strong interpersonal and customer facing skills. Amazon Business Integration Support Engineers have technical expertise in Enterprise Resource Planning (ERP), eProcurement integrations, Single Sign-On systems, and REST API based integrations.
Key job responsibilities
- Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
- Manage high severity incidents independently till resolution.
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
- Become an expert on Amazon Business Integration Technologies and APIs and how to best deploy them and troubleshoot them.
- Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects
- Business case development to support new and improved processes for customers that leverage our integrations and APIs.
- Influence and advocate for our Business Partners on how best to use our APIs.
- Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
- Act as a portal for technical communication between outside developers and our product teams.
- Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.
- Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction.
- Makes decisions while understanding the trade-off between risk and speed/impact.
- Proposes new ideas based on thoughtful understanding of the business. Ideas/plans are backed by data, methodical analysis, and clear operational plan
- Effective and proactive communicator across markets and cross-functional central and regional teams.
- Articulates data-driven insights in a clear way that drives thoughtful business actions.
- Fosters strong relationships in cross-functional and global teams and able to persuade outcomes
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- * Note: This role involves covering 24x7 shift rotation.
Preferred Qualifications
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
9