7,130 Support Executive jobs in India

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded.

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location.
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas.
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package, ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded .

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location .
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas .
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package , ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).

Job Title: Support Executive

Work Location: CHENNAI,TN/KOCHI,KL

Skill Required: Enterprise Architecture

Experience Range: 10 & above

Package: 10LPA

• In-depth experience in Google cloud platform, Big query, SQL and data warehousing.

• Solid experience with GCP services (Cloud Storage, Dataflow, Pub/Sub, Composer, etc.)

• Flexibility to work odd hours from time to time given various shifts and global time zones in IHG.

• Well experienced in handling Google Cloud Platform and Bigquery

• Architect and build enterprise-grade data solutions using BigQuery and GCP.

• Collaborate with data engineers, analysts, and business teams to understand requirements and translate them into scalable solutions.

• Ensure performance, security, and cost optimization of BigQuery environments.

• Guide data modeling and governance practices.

• Establish standards and automate deployment processes

• Google certified Professional Data engineer

• Experience with Python, BigQuery, SQL and data warehousing

• Familiarity with AI/ML integrations within BigQuery (add on)

Job Title:

Support Executives – English/Tamil/Telugu/Malayalam/Kannada

We are hiring Support Executives to handle customer interactions and promote our products/services over the phone. Candidates must be fluent in English and at least two South Indian languages (Tamil, Telugu, Malayalam, Kannada).

• Handle inbound customer calls and resolve queries effectively
li>Explain product features and benefits
• Build rapport and ensure customer satisfaction
• Maintain CRM records and follow up on leads
• Meet weekly/monthly performance targets
• Stay updated on product and industry knowledge

• Minimum 1 year of experience in customer service/support/sales
• Proficient in English and any two languages : Tamil, Telugu, Malayalam, Kannada
• Good communication and interpersonal skills
• Basic computer knowledge & CRM familiarity
• Goal-driven and able to work in a fast-paced environment

• Bachelor's degree preferred
• Prior customer support or telesales experience is a plus

• Competitive salary + performance incentives
• Ongoing training & growth opportunities
• Friendly and collaborative team culture

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Email:

The Support Executive will be responsible for providing excellent customer service and technical support to clients. They will handle incoming inquiries, troubleshoot technical issues, and ensure customer satisfaction.

• Responding to customer queries via phone, email, and chat
li>Diagnosing and resolving technical issues
• Escalating complex problems to the appropriate teams
• Providing product information and guidance to customers
• Maintaining accurate records of customer interactions

• Bachelor's degree in a related field
• Previous experience in customer support or a similar role
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work well under pressure

• Customer Service
• Technical Support
• Communication
• Problem-Solving
• Time Management

Job Title: Support Executive

Work Location: CHENNAI,TN/KOCHI,KL

Skill Required: Enterprise Architecture

Experience Range: 10 & above

Package: 10LPA

• In-depth experience in Google cloud platform, Big query, SQL and data warehousing.

• Solid experience with GCP services (Cloud Storage, Dataflow, Pub/Sub, Composer, etc.)

• Flexibility to work odd hours from time to time given various shifts and global time zones in IHG.

• Well experienced in handling Google Cloud Platform and Bigquery

• Architect and build enterprise-grade data solutions using BigQuery and GCP.

• Collaborate with data engineers, analysts, and business teams to understand requirements and translate them into scalable solutions.

• Ensure performance, security, and cost optimization of BigQuery environments.

• Guide data modeling and governance practices.

• Establish standards and automate deployment processes

• Google certified Professional Data engineer

• Experience with Python, BigQuery, SQL and data warehousing

• Familiarity with AI/ML integrations within BigQuery (add on)

Job Title: Support Executive

Work Location: CHENNAI,TN/KOCHI,KL

Skill Required: Enterprise Architecture

Experience Range: 10 & above

Package: 10LPA

• In-depth experience in Google cloud platform, Big query, SQL and data warehousing.

• Solid experience with GCP services (Cloud Storage, Dataflow, Pub/Sub, Composer, etc.)

• Flexibility to work odd hours from time to time given various shifts and global time zones in IHG.

• Well experienced in handling Google Cloud Platform and Bigquery

• Architect and build enterprise-grade data solutions using BigQuery and GCP.

• Collaborate with data engineers, analysts, and business teams to understand requirements and translate them into scalable solutions.

• Ensure performance, security, and cost optimization of BigQuery environments.

• Guide data modeling and governance practices.

• Establish standards and automate deployment processes

• Google certified Professional Data engineer

• Experience with Python, BigQuery, SQL and data warehousing

• Familiarity with AI/ML integrations within BigQuery (add on)