5,808 Support Executive jobs in India

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded.

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location.
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas.
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package, ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).

DEPARTMENT: Customer Service

DESIGNATION: Executive

Experience: 3-4 Years

Employment Type: Full-Time

1. Material Inward

• When faulty material is received from sites, it must be recorded properly in the system.
• A clear entry should be made with details of site, dealer, and product issue.
• The faulty material should then be handed over to the QA (Quality Assurance) Department for inspection and analysis.

2. Material Outward

Whenever material is sent from production to a site engineer for complaint resolution, it should be systematically recorded .

An Excel Sheet must be maintained with details like:

• Site name
• Material description & quantity
• Dispatch date & Invoice details
• Name of engineer receiving material

3. Complaint Validation (Pre-call with Dealer)

• Before site visit, hotline validates complaints on call with dealer.
• Ensures dealer arranges ladder, manpower, and access to location .
• Saves engineer’s time and avoids unnecessary site visits.

4. Engineers’ Guidance on Call

• Hotline provides technical guidance remotely.
• Many minor issues (like wiring polarity, fuse replacement, driver reset) can be solved without sending an engineer.

5. Material Packing

Material send on site to engineers.

6. On-call Resolution of Display Issues

• For signage (Monolith, Totem, Smart Pylon), hotline helps adjust brightness, rate display, or reset errors.
• Many rate-changing issues can be solved by hotline engineers guiding the dealer live.
• Improves first-time resolution rate.

7. Electrical Support (Finding Local Electrician)

• For quick site resolution, when company engineers are unavailable, the hotline should coordinate with dealers to arrange electricians from local areas .
• After resolution, the hotline must also follow up with the dealer to confirm the issue is closed.
• The electrician charges should be within a standardized, low-cost package , ensuring cost-effectiveness and transparency.
• This process reduces downtime, saves travel time for engineers, and keeps the petrol pump operational.

Skill Set Required

1. Technical & Domain Knowledge

• Understanding of material inward & outward processes
• Knowledge of Quality Assurance (QA) and inspection procedures
• Basic electrical and electronics knowledge (wiring polarity, fuses, drivers, signage displays)
• Familiarity with signage systems (Monolith, Totem, Smart Pylon, Smart Displays)

2. Documentation & System Handling

• Proficiency in MS Excel (tracking dispatches, maintaining records)
• Ability to document complaints and resolutions clearly in system/software
• Record keeping of invoice, site, dealer, and engineer details

3. Communication & Coordination

• Strong verbal and written communication skills (for dealer/engineer coordination)
• Ability to validate complaints with dealers before site visits
• Skill in explaining technical solutions over calls to engineers/dealers
• Capability to coordinate with local electricians and negotiate standardized charges

4. Problem-Solving & Troubleshooting

• Remote technical troubleshooting ability (guiding dealers on polarity, fuse, reset, display errors)
• Quick decision-making to avoid unnecessary site visits
• Ability to prioritize complaints and escalate major issues timely

5. Customer Handling & Service Orientation

• Customer-first approach to ensure downtime is minimized
• Polite but firm communication with dealers regarding support requirements (ladder, manpower, site access)
• Ensuring first-time resolution (FTR) rate improvement

6. Planning & Logistics

• Knowledge of material packing standards for safe dispatch
• Monitoring material movement (inward & outward) to ensure accountability
• Ensuring timely follow-ups after resolution

7. Behavioral Skills

• Team collaboration with QA, Production, and Service Engineers
• Attention to detail and accuracy in data entry
• Ability to work under pressure and handle multiple complaints simultaneously

Qualifications & Experience:

Diploma/Degree in Electrical, Electronics, or related field.

1–3 years of experience in customer support, service coordination, or hotline technical support (preferred in manufacturing, signage, or electrical equipment industry).

Job Title: Support Executive

Work Location: CHENNAI,TN/KOCHI,KL

Skill Required: Enterprise Architecture

Experience Range: 10 & above

Package: 10LPA

• In-depth experience in Google cloud platform, Big query, SQL and data warehousing.

• Solid experience with GCP services (Cloud Storage, Dataflow, Pub/Sub, Composer, etc.)

• Flexibility to work odd hours from time to time given various shifts and global time zones in IHG.

• Well experienced in handling Google Cloud Platform and Bigquery

• Architect and build enterprise-grade data solutions using BigQuery and GCP.

• Collaborate with data engineers, analysts, and business teams to understand requirements and translate them into scalable solutions.

• Ensure performance, security, and cost optimization of BigQuery environments.

• Guide data modeling and governance practices.

• Establish standards and automate deployment processes

• Google certified Professional Data engineer

• Experience with Python, BigQuery, SQL and data warehousing

• Familiarity with AI/ML integrations within BigQuery (add on)

Job Title: Support ExecutiveWork Location: CHENNAI, TN/KOCHI, KLSkill Required: Enterprise ArchitectureExperience Range: 10 & abovePackage: 10 LPA• In-depth experience in Google cloud platform, Big query, SQL and data warehousing.• Solid experience with GCP services (Cloud Storage, Dataflow, Pub/Sub, Composer, etc.)• Flexibility to work odd hours from time to time given various shifts and global time zones in IHG.• Well experienced in handling Google Cloud Platform and Bigquery• Architect and build enterprise-grade data solutions using Big Query and GCP.• Collaborate with data engineers, analysts, and business teams to understand requirements and translate them into scalable solutions.• Ensure performance, security, and cost optimization of Big Query environments.• Guide data modeling and governance practices.• Establish standards and automate deployment processes• Google certified Professional Data engineer• Experience with Python, Big Query, SQL and data warehousing• Familiarity with AI/ML integrations within Big Query (add on)

Job Title: Support Executive

Work Location: CHENNAI,TN/KOCHI,KL

Skill Required: Enterprise Architecture

Experience Range: 10 & above

Package: 10LPA

• In-depth experience in Google cloud platform, Big query, SQL and data warehousing.

• Solid experience with GCP services (Cloud Storage, Dataflow, Pub/Sub, Composer, etc.)

• Flexibility to work odd hours from time to time given various shifts and global time zones in IHG.

• Well experienced in handling Google Cloud Platform and Bigquery

• Architect and build enterprise-grade data solutions using BigQuery and GCP.

• Collaborate with data engineers, analysts, and business teams to understand requirements and translate them into scalable solutions.

• Ensure performance, security, and cost optimization of BigQuery environments.

• Guide data modeling and governance practices.

• Establish standards and automate deployment processes

• Google certified Professional Data engineer

• Experience with Python, BigQuery, SQL and data warehousing

• Familiarity with AI/ML integrations within BigQuery (add on)

The Support Executive will be responsible for providing excellent customer service and technical support to clients. They will handle incoming inquiries, troubleshoot technical issues, and ensure customer satisfaction.

• Responding to customer queries via phone, email, and chat
li>Diagnosing and resolving technical issues
• Escalating complex problems to the appropriate teams
• Providing product information and guidance to customers
• Maintaining accurate records of customer interactions

• Bachelor's degree in a related field
• Previous experience in customer support or a similar role
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work well under pressure

• Customer Service
• Technical Support
• Communication
• Problem-Solving
• Time Management

Job Title:

Support Executives – English/Tamil/Telugu/Malayalam/Kannada

We are hiring Support Executives to handle customer interactions and promote our products/services over the phone. Candidates must be fluent in English and at least two South Indian languages (Tamil, Telugu, Malayalam, Kannada).

• Handle inbound customer calls and resolve queries effectively
li>Explain product features and benefits
• Build rapport and ensure customer satisfaction
• Maintain CRM records and follow up on leads
• Meet weekly/monthly performance targets
• Stay updated on product and industry knowledge

• Minimum 1 year of experience in customer service/support/sales
• Proficient in English and any two languages : Tamil, Telugu, Malayalam, Kannada
• Good communication and interpersonal skills
• Basic computer knowledge & CRM familiarity
• Goal-driven and able to work in a fast-paced environment

• Bachelor's degree preferred
• Prior customer support or telesales experience is a plus

• Competitive salary + performance incentives
• Ongoing training & growth opportunities
• Friendly and collaborative team culture

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