156 Support Functions jobs in India

FP&A - Support Functions

Pune, Maharashtra NielsenIQ

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Job Description

Job Description

About the job :-

India remains one of the largest and most rapidly growing developing economies in the world—presenting a tremendous opportunity for NielsenIQ.  India must become one of our key investment markets, so that we can meaningfully accelerate our clients' and NielsenIQ’ s growth in this country.  To best tap into the power of this market, truly scale our operations, and achieve our growth, we have an exciting plan for India.  Imagine being in the heart of this transformation journey and ambition! 

As the Finance Planning & Analysis Hub Associate, you will play a pivotal role in supporting our FP&A hub services, in particular supporting our Corporate Function division (Finance, Legal, Marketing, HR). You will be responsible for ensuring that financial planning and analysis activities performed in our center of excellence for your portfolio of services meet the highest standards of efficiency, effectiveness and customer centricity while being in accordance with clearly defined service level agreements with the various internal stakeholders. Your attention to detail will be critical in driving informed decision-making and transforming the way we work in Finance. 

Key responsibilities :-

  1. Corporate Functions Support:
    • Particular focus on one or more of the following core areas:
      1. Finance
      2. Marketing
      3. Legal
      4. Human Resources
      5. Real Estate
      6. Procurement
      7. Transformation/Strategy
  1. Financial Planning and Analysis (FP&A) Team Participation:
    • Participate in local FP&A team activities, rhythms, and output consolidation.
    • Ensure planning cycle and reporting deadlines are met.
  1. Month-End Processes:
    • Participate in month-end close activities.
    • Pre-close expense status updates.
  2. Budgeting and Forecasting:
    • Support in the annual budget/3-year plan and forecast processes.
    • Monthly and quarterly financial reporting.
  3. Data Analysis and Reporting:
    • Use PBI and SAP business objects for data analysis, visualization, and presentation.
    • Analysis and P&L management for expenses.
    • Analyze and provide variance analysis and drivers.
    • Regular updates on finance master.
  4. Financial Control and Automation:
    • Control and analysis of monthly closing against USGAAP policies.
    • Participate in automation and process standardization.
  5. KPI Monitoring and Reporting:
    • Meet KPIs for effectiveness and efficiency of FP&A services.
    • Continuously assess and report on data quality and process performance.
  6. Trend Analysis and Ad Hoc Work:
    • Analyze current and past trends with key performance indicators.
    • Handle ad hoc tasks like purchase orders, accruals, and prepayments.
    • Perform ad hoc analysis for finance and leadership.
    • Assist with key pitches for senior management.
  7. Collaboration and Liaison:
    • Liaise between finance and non-finance teams.
    • Close cooperation with other FP&A Hub colleagues
    • Work closely with global FP&A peers.
  8. Finance Business Partners (FBPs) Support:
    • Support FBPs of Global Functions.
    • Assist with monthly operational meetings and forecasting submissions.
    • Manage operating expenses, one-time costs, and capital budgets.
  9. Systems and Automation:
    • Work with systems like SAP4 Hanna, NEA, and PowerBI.
    • Align system data and ensure proper controls and procedures are followed.
  10. Quality Assurance and Compliance:
    • Ensure quality and control of productivity trackers.
    • Ensure proper controls, procedures, and policies are followed.

Qualifications

  • CA/CFA/CIMA/CPA/MBA Degree (full qualification is mandatory)
  • At least 5+ years of experience in Financial Analysis or Business Analytics
  • Multi national company experience
  • Global exposure
  • Fluent in Microsoft Office tools (Excel, Powerpoint, Word etc.) and ERP systems 
  • Experience using data visualization tools (PowerBI etc.) is highly preferred 
  • Critical Thinking- able to analyze and demonstrate problem-solving skills 
  • Track record of success in FP&A roles
  • Adaptability and change-oriented mindset – able to thrive in a fast-paced setting while working on projects across various fields 
  • Communication skills (Ability to communicate effectively at all levels, both verbally and in writing, with senior stakeholders) 
  • Can demonstrate Customer Centricity
  • Strong interpersonal skills and capable of collaborating within multifunctional teams 
  • Bachelor's Degree in Accounting or Finance / qualified accountant
  • Deep knowledge of accounting (USGAAP, Accruals/matching concept, capitalization rules)
  • Experience of a EPM, such as Anaplan, One Stream, Hyperion, etc
  • Fluency in English, both verbal and written. 
  • Highest standards of accuracy and precision.  
  • Very organized and detail oriented with an ability to be flexible and independent 
  • Ability to think creatively and be self-motivated. 
  • Ability to work well under pressure and within tight deadlines


Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn  | Instagram  | Twitter  | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 

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FP&A - Support Functions

Pune, Maharashtra NielsenIQ

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

About the job :-

India remains one of the largest and most rapidly growing developing economies in the world—presenting a tremendous opportunity for NielsenIQ. India must become one of our key investment markets, so that we can meaningfully accelerate our clients' and NielsenIQ’ s growth in this country. To best tap into the power of this market, truly scale our operations, and achieve our growth, we have an exciting plan for India. Imagine being in the heart of this transformation journey and ambition! 

As the Finance Planning & Analysis Hub Associate, you will play a pivotal role in supporting our FP&A hub services, in particular supporting our Corporate Function division (Finance, Legal, Marketing, HR). You will be responsible for ensuring that financial planning and analysis activities performed in our center of excellence for your portfolio of services meet the highest standards of efficiency, effectiveness and customer centricity while being in accordance with clearly defined service level agreements with the various internal stakeholders. Your attention to detail will be critical in driving informed decision-making and transforming the way we work in Finance. 

Key responsibilities :-

  • Corporate Functions Support: Particular focus on one or more of the following core areas:FinanceMarketingLegalHuman ResourcesReal EstateProcurementTransformation/Strategy
  • Financial Planning and Analysis (FP&A) Team Participation: Participate in local FP&A team activities, rhythms, and output planning cycle and reporting deadlines are met.
  • Month-End Processes: Participate in month-end close expense status updates.
  • Budgeting and Forecasting: Support in the annual budget/3-year plan and forecast processes.Monthly and quarterly financial reporting.
  • Data Analysis and Reporting: Use PBI and SAP business objects for data analysis, visualization, and presentation.Analysis and P&L management for expenses.Analyze and provide variance analysis and drivers.Regular updates on finance master.
  • Financial Control and Automation: Control and analysis of monthly closing against USGAAP policies.Participate in automation and process standardization.
  • KPI Monitoring and Reporting: Meet KPIs for effectiveness and efficiency of FP&A services.Continuously assess and report on data quality and process performance.
  • Trend Analysis and Ad Hoc Work: Analyze current and past trends with key performance ad hoc tasks like purchase orders, accruals, and prepayments.Perform ad hoc analysis for finance and with key pitches for senior management.
  • Collaboration and Liaison: Liaise between finance and non-finance cooperation with other FP&A Hub colleaguesWork closely with global FP&A peers.
  • Finance Business Partners (FBPs) Support: Support FBPs of Global with monthly operational meetings and forecasting operating expenses, one-time costs, and capital budgets.
  • Systems and Automation: Work with systems like SAP4 Hanna, NEA, and system data and ensure proper controls and procedures are followed.
  • Quality Assurance and Compliance: Ensure quality and control of productivity proper controls, procedures, and policies are followed.
  • Qualifications

  • CA/CFA/CIMA/CPA/MBA Degree (full qualification is mandatory)
  • At least 5+ years of experience in Financial Analysis or Business Analytics
  • Multi national company experience
  • Global exposure
  • Fluent in Microsoft Office tools (Excel, Powerpoint, Word etc.) and ERP systems 
  • Experience using data visualization tools (PowerBI etc.) is highly preferred 
  • Critical Thinking- able to analyze and demonstrate problem-solving skills 
  • Track record of success in FP&A roles
  • Adaptability and change-oriented mindset – able to thrive in a fast-paced setting while working on projects across various fields 
  • Communication skills (Ability to communicate effectively at all levels, both verbally and in writing, with senior stakeholders) 
  • Can demonstrate Customer Centricity
  • Strong interpersonal skills and capable of collaborating within multifunctional teams 
  • Bachelor's Degree in Accounting or Finance / qualified accountant
  • Deep knowledge of accounting (USGAAP, Accruals/matching concept, capitalization rules)
  • Experience of a EPM, such as Anaplan, One Stream, Hyperion, etc
  • Fluency in English, both verbal and written. 
  • Highest standards of accuracy and precision.
  • Very organized and detail oriented with an ability to be flexible and independent 
  • Ability to think creatively and be self-motivated. 
  • Ability to work well under pressure and within tight deadlines
  • Additional Information

    Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)
  • About NIQ

    NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

    For more information, visit

    Want to keep up with our latest updates?

    Follow us on: | | | 

    Our commitment to Diversity, Equity, and Inclusion

    NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 

    This advertiser has chosen not to accept applicants from your region.

    Business Support

    Gurugram, Uttar Pradesh JLL

    Posted today

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    Job Description

    JLL supports the Whole You, personally and professionally.
    Business Support
    Property and Asset Management
    What this job involves
    **Overview**:
    This position is based in Gurugram and would be responsible for internal coordination within various divisions in PAM as well as site-based follow-ups.
    **Primary Responsibilities**:
    Maintaining repository of all client contracts
    Internal communication and follow-ups regarding the execution of contracts within legal, risk, operations, BD departments
    Preparation of reports and BD pitches / presentations.
    Carrying out process improvement
    Supporting the site teams in KYN activities
    Review market reports and carry out market research
    **Sound like you? Here is what we’re looking for**:
    Skills Required
    Communication and presentation skills
    MS office - Excel and PowerPoint
    Ability to engage with Stake holders and drive for results
    Drive to gather and implement global best practices

    **Qualifications**:
    **Educational Qualification**:
    Graduate in any field
    **Work Experience**:
    3-4 years of relevant experience preferably in admin and business processes
    Roll-up-your sleeves attitude
    Do you have the skills, passion and aptitude to take on this role? Are you ready and excited to champion business goals and continuous improvement initiatives that empower both our clients and our people? Do you know how to build a diverse team and inclusive culture that brings out the best in everyone? If yes, then this job is for you.
    **What we can do for you**:
    At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
    Personalized benefits that support personal well-being and growth:
    JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
    About JLL
    - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
    Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
    Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
    This advertiser has chosen not to accept applicants from your region.

    Business Support Administrator

    Bengaluru, Karnataka WSP USA

    Posted 5 days ago

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    Job Description

    WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
    With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
    At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Uni?ed under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
    ** are**
    + Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
    + A collaborative team that thrives on challenges and unconventional thinking.
    + A network of experts channeling our curiosity into creating solutions for complex issues.
    **_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
    **Working with Us**
    At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
    **Our Hybrid Working Module**
    With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
    + Maximize collaboration.
    + Maintain product quality and cultural integrity.
    + Balance community, collaboration, opportunity, productivity, and efficiency.
    **Health, Safety and Wellbeing**
    Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
    **Inclusivity and Diversity**
    WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
    **Imagine a better future for you and a better future for us all.**
    Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
    **With us, you can.**
    **Apply today.**
    **NOTICE TO THIRD PARTY AGENCIES:**
    _WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
    **Role Summary**
    Professional administrator. Expert problem solver. Impeccable organizer. These are just a few attributes of a WSP Business Support Administrator.
    + Responsible for providing a professional and effective administrative and business support service.
    + You will be required to collaborate with multiple teams across the business to successfully support a range of requests.
    + You will engage with colleagues to fulfil a range of support requests and ensure service level agreements (SLA's), and performance standards are met.
    + This is an exciting and varied role, and a snapshot of your typical tasks might include (but are not restricted to):
    + Preparation of presentations, documents, reports, accessibility and work winning material to a high standard in line with WSP brand guidelines.
    + Purchases and system support.
    + Support project tasks and requests.
    + Provide a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
    + Act as the first point of contact for questions and queries and provide support in relation to current systems, policies, procedures and business continuity.
    + You will gain invaluable insight and experience of working for one of the world's leading engineering professional services firms and will work with internal stakeholders across our many and varied different functions and projects.
    **Your Team**
    The UK GCC Business Administration team is the backbone of the UK WSP business and is vital to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, Concierge, Travel and Fleet. We also have a Personal Assistant network providing support to our senior leaders.
    + As a Business Support Administrator, you will report to a Business Support Lead.
    + You will be able to meet your colleagues, share tips and best practice, proactively contribute to ensuring a safe and healthy working environment and get involved in new initiatives and ideas.
    + An eye for detail, can communicate effectively and work independently and efficiently.
    + Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel. Knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps is advantage.
    + Strong verbal and written communication skills, with excellent attention to detail.
    + A university degree / Diploma.
    + Display a flexible and adaptable approach.
    + Have excellent prioritization skills.
    + Have a minimum of 3+ years' experience working as a Business Support Administrator, Documentation Specialist, in delivering a high-quality business administration service in demanding and pressurized environments.
    + Be very comfortable using their own initiative.
    + Have the ability to collaborate and communicate effectively with other colleagues.
    This advertiser has chosen not to accept applicants from your region.

    Business Support Associate

    Chennai, Tamil Nadu NTT America, Inc.

    Posted 5 days ago

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    Job Description

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "BPO Business Support Associate" to join our team in "Chennai,India."
    We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
    To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
    Position's General Duties and Tasks
    We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
    To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
    In these roles you will be responsible for:
    Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
    Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
    Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
    Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
    Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
    Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
    Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
    Coordinating training and mentoring activities for new team members.
    Maintaining confidentiality of information.
    Performing other duties as the need arises.
    Required Skills for this role include:
    Candidate should have a minimum of 2+ years' experience in Chat support that required you to work regularly scheduled shifts.
    Possesses excellent verbal and written communication skills
    Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
    2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.
    Typing speed of 35 wpm.
    Ready to work in complete night shifts
    Any Graduation with English as a compulsory subject.
    Ability to sit at a desk/remote for extended periods.
    Proficient with MS Office suites and leading CRM tools such as Salesforce
    Preferred Skills include:
    Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.
    Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
    This advertiser has chosen not to accept applicants from your region.

    Business Support Associate

    Chennai, Tamil Nadu NTT DATA North America

    Posted 5 days ago

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    Job Description

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "BPO Business Support Associate" to join our team in "Chennai,India."
    We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
    To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
    Position's General Duties and Tasks
    We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
    To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
    In these roles you will be responsible for:
    Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
    Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
    Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
    Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
    Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
    Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
    Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
    Coordinating training and mentoring activities for new team members.
    Maintaining confidentiality of information.
    Performing other duties as the need arises.
    Required Skills for this role include:
    Candidate should have a minimum of 2+ years' experience in Chat support that required you to work regularly scheduled shifts.
    Possesses excellent verbal and written communication skills
    Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
    2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.
    Typing speed of 35 wpm.
    Ready to work in complete night shifts
    Any Graduation with English as a compulsory subject.
    Ability to sit at a desk/remote for extended periods.
    Proficient with MS Office suites and leading CRM tools such as Salesforce
    Preferred Skills include:
    Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims.
    Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
    This advertiser has chosen not to accept applicants from your region.

    Business Support Administrator

    Pune, Maharashtra Leidos

    Posted 5 days ago

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    Job Description

    **Description**
    **Business Support Administrator**
    **Based at our office in Pune (Baner)**
    Are you a **Business Support Administrator** seeking a stimulating role with a variety of assignments, playing a crucial role in ensuring the efficient functioning of Leidos' Pune office by handling a wide range of administrative tasks?
    As our **Business Support Administrator,** you will ensure provide a smooth administration service to the various teams, maintaining records and facilitating smooth operations across departments. This could include supporting onboarding and organizing company events.
    The role demands excellent organizational skills, attention to detail, and the ability to multitask in a dynamic environment while taking ownership & accountability for tasks.
    Some of the tasks our **Business Support Administrator** will be responsible for include;
    **Office Administration**
    + Liaise with building management and other vendors for security, cleaning, and other facility-related services, ensuring a clean, hygienic and efficient workplace.
    + Manage timely availability of office supplies, e.g. cafeteria, stationary, utilities.
    + Ensuring documentation of office general administration, facilities, compliances are updated.
    + Provide support services to all local managers/teams in a timely and responsive manner.
    + To support compliance activities onsite regarding Health & Safety and environmental matters and escalate concerns accordingly.
    + Host visitors on site relating to facilities / H&S work, etc.
    + Oversee security procedures locally in line with Leidos policy and escalate as appropriate.
    **Employee Related**
    + Arranging and presenting Welcome kits to new hires.
    + Support in employee engagement activities throughout the year.
    **Vendor Management**
    + New Vendor Registration support, as required
    + Raising PR and managing PO's and invoices
    + Interacting with external courier services and providing tracking and document uploads
    + To support exploring, evaluating and recommending vendors for cost and service optimization, as required.
    **About You**
    Strong administration skills - used to gathering information, producing and providing various documentation to managers and employees.
    Experience in a similar administration role, ideally 3-4 years previous experience.
    Good working knowledge of MS Office (Word, Excel, PowerPoint).
    Assured in organising and prioritising tasks.
    Comfortable in communicating with different people inside and outside of our organisation, you will be used to being in a customer facing position.
    Great attention to detail - you will be dealing with various documentation which requires a high degree of accuracy.
    Comfortable working in a team and independently.
    **Original Posting:**
    For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
    **Pay Range:**
    Pay Range -
    The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
    REQNUMBER: R-00162989
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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    Assistant – Business Support

    Bengaluru, Karnataka Rx100 Ventures

    Posted today

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    Job Description

    Job Description

    Job Title: Assistant - Business Support

    Location : Bangalore, India

    Experience : 1–2 years


    Role Overview:

    We are looking for a detail-oriented and proactive Assistant – Business Support to provide day-to-day administrative, scheduling, and coordination assistance across the business. This role involves working closely with internal teams, external stakeholders, and leadership to ensure smooth communication and operational efficiency.


    About Us:

    Rx100 Ventures is a sector-focused deep tech Venture based in Bangalore, India. We support deep tech businesses developing cutting-edge solutions for Industry4.0 and 5.0 by providing partnership investment and foundational technology. This integration significantly reduces their time and cost requirements.

    We are a mix of seasoned professionals and fresh talent, all dedicated to driving innovation in deep tech. At Rx100 Ventures, we also place a high value on company culture and character, fostering an environment where innovation and integrity thrive.


    Key Responsibilities:

    • Manage calendars, schedule meetings, and coordinate appointments across teams and stakeholders.
    • Coordinate with internal teams to ensure timely updates, task follow-ups, and alignment on key priorities.
    • Organise and manage meetings with external stakeholders including investors, partners, and vendors.
    • Prepare agendas, take meeting notes, and track action items and follow-ups.
    • Act as a single point of contact for all internal and external communication, ensuring timely and professional responses.
    • Handle stakeholder communication and assist in maintaining effective working relationships.
    • Manage digital and physical records, ensuring documents are filed systematically and are easily retrievable.
    • Support relationship management efforts with external stakeholders, acting as a reliable touchpoint.
    • Maintain discretion and confidentiality with sensitive company information.



    Candidate Requirements

    • Immediate joiner preferred.
    • 1–2 years of relevant experience in administrative or coordination roles.
    • Bachelor’s degree in any discipline.
    • Strong communication, organisational, and time management skills.
    • Ability to handle multiple tasks and work in a fast-paced environment.
    • Proficiency with tools like Zoho, Google Workspace or Microsoft Office Suite.
    • Professional, dependable, and detail oriented.


    Top Skills:

    • Calendar & Schedule Management
    • Stakeholder Communication
    • Organisational Skills
    • Time Management
    • Coordination & Follow-Up
    • Documentation & Record Management
    • Meeting Support (Agendas, Minutes, Action Tracking)
    • Proficiency in Productivity Tools (Zoho, Google Workspace, Microsoft Office)
    • Attention to Detail
    • Professionalism & Confidentiality
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    Travel Business Support

    Noida, Uttar Pradesh Vrinda Global

    Posted 1 day ago

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    Job Description

    Hi

    Greetings! Hope you are doing great!


    We have an exciting Job opportunity of :


    Position : Travel Business Support

    Location : Noida


    Key Responsibilities:


    • Oversee all aspects of travel arrangements, including flights, hotels, transport, visas, and documentation.

    • Ensure compliance with budget and company travel policies.

    • Negotiate with vendors and monitor contracts to ensure cost-effective service delivery.

    • Maintain travel records, reports, and high-level MIS for internal audits and management review.

    • Track and optimize travel spend through ongoing analysis and reporting.

    • Resolve travel-related issues and ensure a positive travel experience.

    • Stay updated on travel industry trends to enhance departmental operations.

    • Collaborate with internal departments to address travel needs and discrepancies.

    • Maintain strong vendor relationships to ensure timely and efficient services.

    • Support audit processes and financial reporting related to travel.

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    Business Support Administrator

    Bengaluru, Karnataka WSP in India

    Posted 1 day ago

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    Job Description

    About Us

    WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

    With approximately 4,500 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally , in 550 offices across 40 countries , we engineer projects that will help societies grow for lifetimes to come.

    At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.


    Job Role- Business Support Administrator

    Job Location - Bengaluru, Karnataka, India


    Responsibilities

    Role Summary

    Professional administrator. Expert problem solver. Impeccable organizer. These are just a few attributes of a WSP Business Support Administrator.

    • Responsible for providing a professional and effective administrative and business support service.
    • You will be required to collaborate with multiple teams across the business to successfully support a range of requests.
    • You will engage with colleagues to fulfil a range of support requests and ensure service level agreements (SLA’s), and performance standards are met.
    • This is an exciting and varied role, and a snapshot of your typical tasks might include (but are not restricted to):
    • Preparation of presentations, documents, reports, accessibility and work winning material to a high standard in line with WSP brand guidelines.
    • Purchases and system support.
    • Support project tasks and requests.
    • Provide a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
    • Act as the first point of contact for questions and queries and provide support in relation to current systems, policies, procedures and business continuity.
    • You will gain invaluable insight and experience of working for one of the world's leading engineering professional services firms and will work with internal stakeholders across our many and varied different functions and projects.


    Your Team

    The UK GCC Business Administration team is the backbone of the UK WSP business and is vital to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, Concierge, Travel and Fleet. We also have a Personal Assistant network providing support to our senior leaders.

    • As a Business Support Administrator, you will report to a Business Support Lead.
    • You will be able to meet your colleagues, share tips and best practice, proactively contribute to ensuring a safe and healthy working environment and get involved in new initiatives and ideas.

    Qualifications

    • An eye for detail, can communicate effectively and work independently and efficiently.
    • Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel. Knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps is advantage.
    • Strong verbal and written communication skills, with excellent attention to detail.
    • A university degree / Diploma.
    • Display a flexible and adaptable approach.
    • Have excellent prioritization skills.
    • Have a minimum of 3+ years' experience working as a Business Support Administrator, Documentation Specialist, in delivering a high-quality business administration service in demanding and pressurized environments.
    • Be very comfortable using their own initiative.
    • Can collaborate and communicate effectively with other colleagues.
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