468 Support Functions jobs in India
India - Manager – LPA Support Functions
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Who are Inchcape?
At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organisations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Contract type: Permanent
Location: Navi Mumbai-Airoli
We have an exciting opportunity for a Manager in our LPA Support Functions team. You will be responsible for;
Team Management
- Lead, mentor, and manage teams to ensure operational objectives and process requirements are consistently achieved.
- Conduct performance reviews, prepare performance reports, and support the career development of team members.
- Develop and expand training and development programs tailored to organizational and individual needs.
- Monitor team productivity and quality to ensure KPIs and business targets are met.
- Enhance efficiency by supporting teams operationally and administratively.
- Optimize management of overhead activities to maintain effective productivity across teams.
Operations
- Oversee the completion of all processes and procedures while maintaining high-quality standards.
- Identify, recommend, and drive process improvements through effective programs and initiatives.
- Represent the function in discussions with regional/local offices, addressing progress updates and areas for improvement.
Financial & Cash Flow Management
- Lead and manage the timely cash flow by ensuring 100% prefunding/prepayment turnaround, wherever necessary, in line with customer credit terms.
Reporting
Prepare, analyze, and submit regular and ad-hoc reports to Management, ensuring accuracy and timeliness.
What you'll do: (Key Accountabilities & Key Deliverables)
Provide strategic leadership to the Local Performing Agent (LPA) Support Functions Department, comprising 4 teams with 23 members, ensuring seamless execution of the business plan in alignment with organizational goals.
- Manage the Agency Support teams of Australia and New Zealand, handling comprehensive vessel husbandry services, including crew changes, cash to master, spare deliveries, medical attendance, bunkering, vessel repairs, and dry-docking.
- Manage Agency Support teams of North Europe and Singapore, responsible for the administration of tanker vessel port operations. These teams maintain complete vessel operation data in Optic, while also managing the Optic database for husbandry jobs and CLS customer activities.
- Define and implement long-term objectives to achieve operational excellence and meet business expectations, ensuring adherence to KPIs such as PDA (Port Cost Estimate) submissions, final cost submissions, accurate data entry in Optic and OneDA, vendor bookings, and compliance with government authorities.
- Ensure strict compliance with Inchcape compliance standards and HSSE policies.
- Lead the review, implementation, and continuous improvement of Working Instructions, SOPs, and checklists, ensuring alignment with local regulations and operational requirements.
- Act as the primary business contact for the VSC Hub with regional and local offices, while ensuring exceptional customer service delivery and effective representation of client needs.
Who you are: (Required-Knowledge, Experience, Education & Skills)
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Experience of the CLS working process.
- Customer-facing.
- Knowledge of vendor management.
- Team handling.
- Familiar with tanker-related data management.
- Handling customer grievances.
- Process transitions
Skills
- Excellent communication skills: Verbal & Written.
- Adaptable to changing conditions and an excellent team player.
- Managing Work Process
- Honest, transparent, and trustworthy
- Proactive, dynamic, and innovative
- Culturally aware and diplomatic
- Accountability
- Presentation
- Leadership quality
- Problem solving
- Strategic planning
- Team management
- Mentoring team
Academic Qualification
- Mandatory - Graduate in any stream.
- Desirable – Shipping and port operations-related courses will be added advantage
Experience
- 6 to 7 years of Working experience in the Port agency business and/or with Ship/crew Management companies an assistant. Manager level.
- Experience in handling husbandry and commercial jobs.
- Experience in vendor management.
- Must be experienced in leading a team.
- Experience in training & development
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
- A retirement savings plan
- Life assurance
- Holiday
- Competitive salary
- Employee Assistance Programme
- Career development and progression opportunities
- Values Award celebration events
Plus, much more
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert
ISSthebiggerpictureAppointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location.
Inchcape is an Equal Employment Opportunity Employer, and equality, diversity, and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
Business & Office Support
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Business & Operations Support
Cafe Nutrition is a leading wellness company offering expert nutrition guidance, corporate wellness programs, and a growing healthy product brand – GoodEats . Our mission is simple: Nutrition Simplified. We are now seeking a motivated and resourceful intern to support our Founders in business operations and outreach as we scale our impact.
Role Overview
As an intern, you will work closely with the Founders on a wide range of business and operational activities. This role offers hands-on exposure to client management, corporate outreach, business development support, and administrative functions. It is ideal for someone who is proactive, detail-oriented, and eager to learn how a nutrition and wellness brand operates.
Key Responsibilities
- Scheduling & Coordination
- Assist Founders in managing schedules and booking appointments with corporate clients, institutions, and business partners.
- Maintain accurate calendars and ensure timely follow-ups.
- Corporate Outreach & Data Mining
- Research and identify prospective clients on platforms such as LinkedIn.
- Support in building a strong corporate contact database.
- Reach out to Purchase Officers of hotels, institutions, and academies to secure appointments for GoodEats product presentations.
- Business Support & Record Management
- Maintain records of meetings, leads, and follow-ups in a structured manner.
- Handle basic documentation, filing, and reporting.
- Field Engagement
- Visit offices and institutions when required to deliver documents, coordinate meetings, or represent Cafe Nutrition.
- Administrative Support
- Assist with miscellaneous tasks including vendor coordination, internal documentation, and office management support.
Requirements
- Bachelor's degree (preferred) or currently pursuing graduation in Business, Commerce, Nutrition, or related fields.
- Minimum 1 year of experience in a similar role (internship/assistant/business development/administration).
- Strong communication and interpersonal skills – confident in approaching corporates and institutions.
- Proficiency in MS Office (Word, Excel, PowerPoint) and comfort with online tools/platforms (Google Workspace, LinkedIn, etc.).
- Highly organized with strong attention to detail and ability to multitask.
- Proactive, self-motivated, and willing to take ownership of responsibilities.
- Flexible and comfortable with field visits within Mumbai.
What You Will Gain
- Practical exposure to client engagement, corporate outreach, and business operations.
- An opportunity to be part of the growth journey of a fast-emerging nutrition and wellness brand.
- Certificate of Internship and potential for extended opportunities based on performance.
Job Type: Full-time
Pay: ₹7, ₹11,000.00 per month
Work Location: In person
Business Support
Posted today
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Senior Analyst - Voice (Outbound)
Location: Chennai
Shift: Rotational
Experience: 1 to 6 Years
Responsibilities:
- Monitor and manage live food orders
- Handle refunds and ensure swift customer resolutions
- Address post-delivery client and customer queries
- Support onboarding of new clients into our delivery system
- Track and resolve delivery issues with drivers in real time
- Identify and implement revenue opportunities
What Were Looking For:
2+ years experience in International Calling (Voice Process)
Experience in Inbound/Outbound calls
- Excellent verbal and written communication
- Strong knowledge in upselling
- Great problem-solving, analytical thinking, and teamwork skills
To Apply:
WhatsApp your profile to
Business Support
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Job Title:
Business Support & Telesales- Enterprise Mobility & Communication
About the Role:
We are looking for an experienced Business Support & Telesales- Enterprise Mobility & Communication to strengthen our mobility & CPaaS services team at Arihant Global, Jaipur. The role involves customer interaction, lead conversion, and service promotion in the field of communication platforms (SMS, Voice, WhatsApp, IVR, etc.).
Key Responsibilities:
- Handle inbound and outbound calls with professionalism
- Promote CPaaS solutions (SMS, WhatsApp, Voice, IVR, etc.) to potential clients
- Understand customer requirements and suggest suitable mobility solutions
- Maintain accurate customer records and follow-up actions
- Work closely with sales team to achieve business targets
Requirements:
- 1–2 years of experience in customer support / telesales / mobility / CPaaS industry
- Strong communication skills in Hindi & English
- Knowledge of SMS, WhatsApp, IVR, or cloud communication services preferred
- Proficiency in computer operations (MS Office, CRM tools)
- Target-driven and customer-focused approach
What We Offer:
- Performance-based incentives
- Professional training and development opportunities
- Exposure to the fast-growing CPaaS & mobility sector
- Supportive work environment with career growth paths
Job Type:
Full-Time | Day Shift | Work from Office
Job Types: Full-time, Permanent
Pay: ₹9, ₹39,886.73 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
Work Location: In person
Business Support
Posted today
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Division
EMB-SBU 1 COMMON
Job posted on
Sep 08, 2025
Employee Type
C-C8-Confirmed-HO Executive
Experience range (Years)
5 years - 10 years
Key Deliverables:
1.) Meeting & Calendar Coordination:
- Schedule and manage monthly MPRM meetings and other common meetings for SBU 1.
- Organize and facilitate CFT meetings across teams.
2.) Financial & Invoice Management:
- Ensure timely processing of invoices related to regulatory affairs, courier services, stationery, legalizations, petty cash, and other miscellaneous expenses.
- Manage Field Force Application-related expenses including license fees and digitalization costs.
- Oversee and process local expenses for subsidiaries as needed.
3.) Procurement & Asset Management:
- Initiate and raise Capex requests for tablets, laptops, printers, and other assets
-Create and manage FRNs, POs, and PRs for various operational needs- Procure inputs, mementos, and gifts for events and stakeholders
4.) Sales Data & Reporting:
- Compile and consolidate secondary sales data across countries
- Prepare MPRM formats for tracking secondary sales (division-wise, MDC, global brand, NP-specific).
- Generate EAPI data for Uganda, Kenya, and the Philippines.
- Prepare dashboards for primary and secondary sales of global brands.
5.) Logistic support:
- Coordinate and manage comprehensive domestic and international travel logistics including bookings, accommodations, Forex, and hospitality for senior leadership, overseas partners and visiting doctors, while ensuring adherence to SOPs.
- Plan, coordinate and execute diverse local and virtual events for the SBU, managing logistics, budgets, vendor relations and cross-functional collaboration to ensure seamless delivery and impactful experiences.
6.) Documentation & Approvals:
- Obtain necessary approvals for NPOs, field policies, MAT documents, and other regulatory or operational documents.
Provide support to markets as and when required.
Preferred Attributes: a.) Experience in a multinational or multi-market environment. b.) Familiarity with sales data reporting and dashboard preparation. c.) Exposure to regulatory and compliance documentation processes.
Assistant Vice President-Business Support-Business Support
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Job Description: As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. You will lead periodic reviews, drive execution of strategic projects for the Insurance and Healthcare Industry Market Units, support company-wide initiatives, and ensure rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment.
Responsibilities: Strategic Execution & Alignment
- Lead execution of key initiatives across the HLS IMU, ensuring alignment with EXL's broader enterprise goals.
- Support the GLC agenda by contributing to OKR setting and ensuring enterprise-wide execution discipline.
Performance Tracking & Accountability
- Define, monitor, and report on KPIs and OKRs to measure business health and progress against strategic objectives.
- Drive periodic Business Reviews for HLS IMU, ensuring leadership accountability and structured tracking of outcomes.
Leadership Advisory & Strategic Planning
- Act as a thought partner to senior leaders (e.g., in board strategy, strategic account planning, structuring reviews).
- Lead GLC (forum of EXL's SVP+ leaders) strategic meetings by shaping the agenda, defining key results, and ensuring follow-through on decisions.
- Develop executive-level materials such as board/investor updates, and business reviews
Innovation & Growth Enablement
- Identify and accelerate opportunities for growth and innovation within Health IMU.
- Support AI in workflow initiatives that transform business processes and enable future scalability.
- Support the design and execution of strategic account planning and new business models
Operational Excellence
- Drive continuous improvement initiatives that streamline operations and enhance scalability.
Build processes and governance frameworks that support sustained delivery of strategic initiatives.
Qualifications: 5+ years of experience in Business Analysis, Finance, Program management roles .
- Proficiency in Excel, PowerPoint, Salesforce .
- Strong analytical, problem-solving, and communication skills.
- Exposure to AI tools .
- Strong financial acumen and senior stakeholder management skills.
Business Support Specialist
Posted 7 days ago
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At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Overview**
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity.
**Technology for today and tomorrow**
The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
**People-driven culture**
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
About Position / Position Summary
This is a position for Associate Business Support Specialist located in Bangalore and in support of the Boeing International Enterprise Services (BIES) organization. The position will report to the Business Support Manager and will receive day-to-day directions from this manager. The candidate will work closely with local agencies and vendors to proactively support the business needs related to Boeing personnel because of emerging business needs. This includes but is not limited to Boeing infrastructure (office facilities), employee services, and safety and security (disaster planning and business continuity) within the assigned location, payment process for vendors.
Candidate should have good command over English language.
The responsibilities for this position include, but are not limited to, the following:
+ Implement innovative principles of Space planning in tune with Business requirement
+ Orienting the new joiners with Boeing India and BIES function
+ Responsible for all Employee services including but not limited to Food, transport, vending, events, telecommunications etc.
+ Maintaining excellent relationships with various Business Units (BU) & taking care of any related business requirements.
+ Engage with BU's and proactively anticipate business requirements
+ Coordinating with Landlord to ensure smooth building operations
+ The candidate should be able to manage end-to-end technical services including equipment maintenance required to operate facility & ensure 100% uptime of services at all times.
+ Manages and support integration of activities like facilities occupation including facilities planning, analysis, project administration, property administration, facilities provisioning as required from time to time
+ Should have managed small and large projects. Ability to lead and manage small minor project works on-site.
+ Will be responsible for facility takeover from Project team which includes snagging / de-snagging / track and maintain all facility related documentation etc.
+ Responsible for Asset management i.e. end to end life cycle of an asset until disposal & taking care of quarterly/annual physical verification of assets.
+ Responsible for complete Procure to Pay cycle (P2P) & coordinating with relevant business partners(s)
+ Responsible for ensuring safety & security at workplace and implementation of Employee Health and Safety policies
+ Ability to collaborate with other functions like Global Real Estate/Finance/HR/Security etc. as & when required to deliver the assigned scope of work.
+ Responsible for representing BIES for various audits like Quality/ISO/BCP including recertification(s)
+ Sharing input on annual budget allocation & tracking planned vs actual spent along with proper reasoning of deviations (if any).
+ Monitor emergency response procedures such as dialogic/call tree/ERT members.
+ Manage end-to-end site operations with special focus on driving value through service delivery improvements, cost saving initiatives etc.
+ The candidate should have knowledge of required permits to maintain compliant facility operations.
+ Ability to idea, develop, lead and execute operational excellence projects.
+ Plan and manage operational budgets.
This role will be based out of Bengaluru, India.
**Position Responsibilities:**
**Basic Qualifications (Required Skills/Experience):**
+ A minimum of Bachelor of Engineering degree required (Mechanical or Electrical) OR Graduate in hospitality / administration.
+ At least 8 years' relevant experience working in Real Estate/IFM/Shared Services/Administrative environment.
+ Entrepreneurial mindset.
+ Ability to foster two-way collaboration.
+ Ability to facilitate decision making.
+ Proactive risk management.
+ Effective Communicator with good verbal and written communication skills.
+ Knowledge of advanced Microsoft office tool.
+ Intermediate analytical skills.
+ People Management with good inter & intrapersonal skills.
+ Quick learner & has eye for detail.
+ Customer focused.
+ Capability to manage and lead teams.
**Preferred Qualifications (Desired Skills/Experience):**
+ Post graduate qualifications will be an added advantage.
+ Previous work experience with multinationals in similar environments is preferable
**Typical Education & Experience:**
+ Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of education and experience (e.g. Master with 7+ years' related work experience)
**Relocation:**
This position does not offer relocation.
Applications for this position will be accepted until **Oct. 13, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Education**
Bachelor's Degree or Equivalent Required
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (India)
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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Business Support se
Posted 8 days ago
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NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
Position's General Duties and Tasks
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
- Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Required Skills for this role include:
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
Business Support Associate
Posted 1 day ago
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Business Support Analyst
Posted today
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Position's General Duties and Tasks
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
• Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
• Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
• Processing and logging incoming chats/emails into the CRM system.
• Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
• Coordinating training and mentoring activities for new team members.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.
Required Skills for this role include:
Candidate should have a minimum of 3-5 years experience in Chat support /Email Support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
Interested please share resume to