9,274 Support Leader jobs in India

• This role is critical for driving product quality, ensuring timely issue resolution, and fostering cross-functional collaboration.
• You'll be responsible for leading, mentoring, and developing a large field support team while serving as the highest technical authority for complex issues related to industrial diesel and gas engines, alternators, control panels, and synchronization systems.
• A significant part of your role will involve leading New Product Introduction (NPI) support and ensuring PBIT (Product Introduction Team & Training) readiness for new industrial products, collaborating closely with R&D, Quality, and Manufacturing.
• The ideal candidate will have deep technical expertise in industrial engines, a minimum of 15 years of experience in product support or field service within the industrial sector, with at least 5 years in a senior leadership or managerial role. A Bachelor's degree in Mechanical or Electrical Engineering is required. Exceptional communication, problem-solving, and analytical skills are essential.
• Work closely with distributed field service teams to ensure effective on-site support, provide advanced technical assistance, and streamline diagnostic procedures for customers.
• Serve as a pivotal liaison, facilitating seamless communication and alignment between product support and various internal departments (engineering, sales, service operations, quality, manufacturing, supply chain), with a strong emphasis on NPI integration.
• Communicate highly technical information clearly, concisely, and effectively to diverse audiences, from technical engineers to non-technical executive stakeholders and customers.

• This role is critical for driving product quality, ensuring timely issue resolution, and fostering cross-functional collaboration.
• You'll be responsible for leading, mentoring, and developing a large field support team while serving as the highest technical authority for complex issues related to industrial diesel and gas engines, alternators, control panels, and synchronization systems.
• A significant part of your role will involve leading New Product Introduction (NPI) support and ensuring PBIT (Product Introduction Team & Training) readiness for new industrial products, collaborating closely with R&D, Quality, and Manufacturing.
• The ideal candidate will have deep technical expertise in industrial engines, a minimum of 15 years of experience in product support or field service within the industrial sector, with at least 5 years in a senior leadership or managerial role. A Bachelor's degree in Mechanical or Electrical Engineering is required. Exceptional communication, problem-solving, and analytical skills are essential.
• Work closely with distributed field service teams to ensure effective on-site support, provide advanced technical assistance, and streamline diagnostic procedures for customers.
• Serve as a pivotal liaison, facilitating seamless communication and alignment between product support and various internal departments (engineering, sales, service operations, quality, manufacturing, supply chain), with a strong emphasis on NPI integration.
• Communicate highly technical information clearly, concisely, and effectively to diverse audiences, from technical engineers to non-technical executive stakeholders and customers.

• This role is critical for driving product quality, ensuring timely issue resolution, and fostering cross-functional collaboration.
• You'll be responsible for leading, mentoring, and developing a large field support team while serving as the highest technical authority for complex issues related to industrial diesel and gas engines, alternators, control panels, and synchronization systems.
• A significant part of your role will involve leading New Product Introduction (NPI) support and ensuring PBIT (Product Introduction Team & Training) readiness for new industrial products, collaborating closely with R&D, Quality, and Manufacturing.
• The ideal candidate will have deep technical expertise in industrial engines, a minimum of 15 years of experience in product support or field service within the industrial sector, with at least 5 years in a senior leadership or managerial role. A Bachelor's degree in Mechanical or Electrical Engineering is required. Exceptional communication, problem-solving, and analytical skills are essential.
• Work closely with distributed field service teams to ensure effective on-site support, provide advanced technical assistance, and streamline diagnostic procedures for customers.
• Serve as a pivotal liaison, facilitating seamless communication and alignment between product support and various internal departments (engineering, sales, service operations, quality, manufacturing, supply chain), with a strong emphasis on NPI integration.
• Communicate highly technical information clearly, concisely, and effectively to diverse audiences, from technical engineers to non-technical executive stakeholders and customers.

Job Responsibilities :

• The help desk service will serve for all ICT related incidents and service requests.
• The service will provide a Single Point of Contact (SPOC) and also resolution of all the incidents with root cause analysis that may arise during the Operations phase.
• The team should have adequate knowledge to resolve basic problems on their own.
• If a person or team is not able to resolve the problem within stipulated time frame then needs to escalate accordingly to the concerned user/administrator. 
• This helpdesk system should align with ITIL based incident and problem management applications. 

The Help Desk shall undertake the following activities:

• Log issues / complaints related to ICT infrastructure at the Data Centre under the scope of work and issue an ID number against the issue / complaint in the CA service-desk.
• Assign severity level to each issue / complaint so as to maintain categorization and differentiate the criticality of the incident via the priority levels, severity levels and impact levels.
• Track each issue / complaint to resolution.
• Provide feedback to the callers.
• Analyze the issue / complaint statistics.
• Escalate the problems to the 3rd party Vendors / concerned Service in-charge if necessary as per defined escalation matrix.

Skills/Expertise:

• Knowledge of operating systems i.e. Windows (all server versions), Red Hat Linux and Red Hat Advance Server etc.
• Knowledge of clustering technology (Linux & Windows),
• basic knowledge of backup operations.
• Knowledge of Networking protocols such as FTP, HTTP, HTTPS, SSH, DNS etc.
• Work experience on CA Service-desk.
• Should have good communication skills.
• Handling L1 / L2 level escalations on windows and linux servers.
• L2 desktop engineer.
• L1 Server troubleshooting.
• Experience on ticketing tool.
• Group policy, hardware, networking, firewall, trunk and access port.

Description

Eligibility:

Description

Eligibility: