15,398 Support Officer jobs in India

Company Description

Meenakshi Speech & Hearing Clinics Pvt. Ltd. is a leading centre for hearing, speech, and language disorders in Delhi and North India, established by Mrs. Meenakshi Wadhera. With over 25+ years of experience, MSHC is committed to improving the lives of individuals with hearing and speech impairments using state-of-the-art technology. Renowned for its quality of service and high standards of professionalism, MSHC stands out among its competitors. Our mission is to provide exceptional care and make a significant difference in the lives of our patients.

We are looking for a dynamic and experienced Customer Support Officer to join our team in Agra. The ideal candidate should bring professionalism, organisational skills, and a patient-first approach to ensure smooth clinic operations. The Front Desk Receptionist will be responsible for managing front desk operations, attending to visitors, handling phone calls with proper etiquette, and providing excellent customer service. Additionally, the role includes clerical tasks, including maintaining records, scheduling appointments, and ensuring the smooth operation of the Clinics.

• Welcome and courteously assist patients and visitors.
• Manage front desk operations, including calls, appointments, and patient records.
• Handle data entry, reports, and maintain accurate databases using MS Excel.
• Coordinate with Head office, audiologists, branches and clinic staff for daily workflow.
• Daily follow-up with the customer and closing the Sale.
  

• Education: Bachelor’s degree (mandatory).
• Experience: 4–5 years of experience as a Receptionist in a Clinic or Hospital.
• Location: Agra
• Proficiency in MS Excel and data handling.
• Strong communication and interpersonal skills.
• Ability to multitask, stay organised, and maintain a professional demeanour.

Company Description

Meenakshi Speech & Hearing Clinics Pvt. Ltd. is a leading centre for hearing, speech, and language disorders in Delhi and North India, established by Mrs. Meenakshi Wadhera. With over 25+ years of experience, MSHC is committed to improving the lives of individuals with hearing and speech impairments using state-of-the-art technology. Renowned for its quality of service and high standards of professionalism, MSHC stands out among its competitors. Our mission is to provide exceptional care and make a significant difference in the lives of our patients.

We are looking for a dynamic and experienced Customer Support Officer to join our team in Agra. The ideal candidate should bring professionalism, organisational skills, and a patient-first approach to ensure smooth clinic operations. The Front Desk Receptionist will be responsible for managing front desk operations, attending to visitors, handling phone calls with proper etiquette, and providing excellent customer service. Additionally, the role includes clerical tasks, including maintaining records, scheduling appointments, and ensuring the smooth operation of the Clinics.

• Welcome and courteously assist patients and visitors.
• Manage front desk operations, including calls, appointments, and patient records.
• Handle data entry, reports, and maintain accurate databases using MS Excel.
• Coordinate with Head office, audiologists, branches and clinic staff for daily workflow.
• Daily follow-up with the customer and closing the Sale.
  

• Education: Bachelor’s degree (mandatory).
• Experience: 4–5 years of experience as a Receptionist in a Clinic or Hospital.
• Location: Agra
• Proficiency in MS Excel and data handling.
• Strong communication and interpersonal skills.
• Ability to multitask, stay organised, and maintain a professional demeanour.

Job Description

Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

Analytical skills

Technical Skills:

perating the computer- Intermediate

S Office - Intermediate

vaya/Phone Operating skills – Beginner

 ent in Spoken and written English with effective Business Communication

ommunication in neutral accent over phone

ctive listening and probing skills

asic knowledge of Insurance

yping Speed 30 WPM

Process Skills:

espond to customer queries via inbound/outbound calls and emails within defined SLA’s

 ord interaction using client system with proper classification

efer Knowledge base and perform task as per defined process

ollow up and closure of interactions to ensure customer satisfaction

assionate about customer service

omfortable with Rotational shifts, extended working hours and weekly offs.

andidate should clear the V&A and online typing tests

Behavioral Skills :

ositive energy

ositive attitude

elf learner

Qualification:

ny Graduate, Freshers can apply

Job Description

Job Summary -

Soft Skills:

Technical Skills:

Company Description

Meenakshi Speech & Hearing Clinics Pvt. Ltd. is a leading centre for hearing, speech, and language disorders in Delhi and North India, established by Mrs. Meenakshi Wadhera. With over 25+ years of experience, MSHC is committed to improving the lives of individuals with hearing and speech impairments using state-of-the-art technology. Renowned for its quality of service and high standards of professionalism, MSHC stands out among its competitors. Our mission is to provide exceptional care and make a significant difference in the lives of our patients.

We are looking for a dynamic and experienced Customer Support Officer to join our team in Agra. The ideal candidate should bring professionalism, organisational skills, and a patient-first approach to ensure smooth clinic operations. The Front Desk Receptionist will be responsible for managing front desk operations, attending to visitors, handling phone calls with proper etiquette, and providing excellent customer service. Additionally, the role includes clerical tasks, including maintaining records, scheduling appointments, and ensuring the smooth operation of the Clinics.

• Welcome and courteously assist patients and visitors.
• Manage front desk operations, including calls, appointments, and patient records.
• Handle data entry, reports, and maintain accurate databases using MS Excel.
• Coordinate with Head office, audiologists, branches and clinic staff for daily workflow.
• Daily follow-up with the customer and closing the Sale.
  

• Education: Bachelor’s degree (mandatory).
• Experience: 4–5 years of experience as a Receptionist in a Clinic or Hospital.
• Location: Agra
• Proficiency in MS Excel and data handling.
• Strong communication and interpersonal skills.
• Ability to multitask, stay organised, and maintain a professional demeanour.

We are seeking a motivated Customer Support Officer to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved promptly.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide accurate information about products and services to customers.
• Document customer interactions and maintain detailed records of issues and resolutions.
• Collaborate with team members and other departments to enhance customer experience.
• Identify opportunities for process improvements to increase customer satisfaction.

• Excellent verbal and written communication skills in English and local languages.
• Proficiency in using customer support software and CRM tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills and a customer-centric attitude.

Role & responsibilities

Handle Inbound and Outbound calls

• Coordinating with Operations and other support functions for any help related on calls
• Follow the guidelines set out for calls handling
• All the KPI/KRAs assigned to be met

Skills required:

• Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.

• Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.

• Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.

• Flexible to work in rotational and night shift.

Years of experience needed 6 to 12 months in International Customer Service and Collections