21,804 Support Role jobs in India

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management: Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support EngineerLocation: Ahmedabad, GujaratExperience Required: 6 months - 2 years (Fresher's are also welcomed)Job Description:We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.Key Responsibilities:Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.Assets Management: Manage the inventory of All the IT Assets.Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.Skills & Qualifications:Educational Background: Diploma/Degree in IT, Computer Science, or a related field.Technical Skills:Proficiency in troubleshooting Windows OS and Microsoft Office Suite.Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).Familiarity with helpdesk ticketing tools and remote desktop support.Soft Skills:Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Ability to multitask and prioritize tasks effectively.Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 6 months - 2 years (Fresher's are also welcomed)

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.

Technical Skills:

• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.

Soft Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.

Experience: 6 months -2 years in a helpdesk or IT support role.

Job Title: ERP & Automation Support Specialist

Work Mode- Flexible

Experience-3 to 6 years

Location-Hadapsar, Pune

Budget- Upto 18 LPA

Position Overview:

Provide logic-driven, expert-level support for IFS ERP transactions, handling everything from basic tasks

to highly complex issues. This role also involves supporting key applications such as DocuSign, Power BI,

PL/SQL, OpenAI tools and automation platforms like Zapier, n8n, and Power Automate. Ideal candidates

stay current with technology updates and thrive in a global, multi-shift environment.

Key Roles and Responsibilities:

• Resolve severe-complexity support tickets related to IFS ERP—including transaction

workflows, user authorizations, data integrations and reporting logic.

• Provide expert support for automation and analytics tools, specifically:

o DocuSign digital signature workflows.

o Power BI reporting integrations with IFS ERP, including iFrame embedding in IFS

Cloud/Aurena Web Client.

o Script-based troubleshooting using PL/SQL or equivalent.

o OpenAI tools (e.g., ChatGPT, RAG systems) for support automation and knowledge

management.

o Automation platforms such as Zapier, n8n, and especially Power Automate, with

proven capability to integrate with IFS via SOAP Gateway or custom APIs .

• Keep systems updated with the latest patches, releases, and enhancements for IFS and

associated tools.

• Manage rotating global support shifts to ensure seamless operation across Romania, China,

and India.

• Document incident root causes, solutions, and maintain accurate knowledge base articles and

guides.

• Escalate unresolved or mission-critical issues to Level 3 support while ensuring clear

communication and SLA adherence.

Required Skills:

• Language Proficiency: Fluent in English (written & verbal); other languages are a plus.

• IFS ERP: Minimum 3 years of experience in support or administration, handling transaction

configurations, integrations, user roles and workflows.

• DocuSign: Experience configuring and troubleshooting electronic signature workflows.

• Power BI: Practical experience embedding or integrating Power BI dashboards with IFS Cloud or

IFS Applications (IEE)

• PL/SQL: Solid database scripting skills for diagnostics and data operations.

• AI Tools: Familiarity with OpenAI technologies or RAG-style automation.

• Automation Platforms: Hands-on experience with Zapier, n8n, and Power Automate, including

building flows that connect with IFS Cloud through SOAP Gateway or REST APIs.

• Shift Experience: Proven ability to operate in a rotating-shift setup across multiple time zones.

• Soft Skills: Excellent analytical thinking, strong documentation, customer service orientation,

and communication skills.

Preferred Qualifications

• Experience with IFS Cloud, data migration projects or IFS reporting tools.

• Familiarity with ITSM platforms like ServiceNow or Jira.

• Prior involvement with AI-powered service desks or RAG-based support systems.

• Recognized for proactive problem ownership, SLA focus and quality-driven support

Please find the below skill matrix, if suits your profile, please fill the below form.

Skill

AXIOM Controller View

Oracle PL/SQL

UNIX

Thanks & Regards,

Manjunath H S

Job Title: ERP & Automation Support Specialist

Work Mode- Flexible

Experience-3 to 6 years

Location-Hadapsar, Pune

Budget- Upto 18 LPA

Position Overview:

Provide logic-driven, expert-level support for IFS ERP transactions, handling everything from basic tasks

to highly complex issues. This role also involves supporting key applications such as DocuSign, Power BI,

PL/SQL, OpenAI tools and automation platforms like Zapier, n8n, and Power Automate. Ideal candidates

stay current with technology updates and thrive in a global, multi-shift environment.

Key Roles and Responsibilities:

• Resolve severe-complexity support tickets related to IFS ERP—including transaction

workflows, user authorizations, data integrations and reporting logic.

• Provide expert support for automation and analytics tools, specifically:

o DocuSign digital signature workflows.

o Power BI reporting integrations with IFS ERP, including iFrame embedding in IFS

Cloud/Aurena Web Client.

o Script-based troubleshooting using PL/SQL or equivalent.

o OpenAI tools (e.g., ChatGPT, RAG systems) for support automation and knowledge

management.

o Automation platforms such as Zapier, n8n, and especially Power Automate, with

proven capability to integrate with IFS via SOAP Gateway or custom APIs .

• Keep systems updated with the latest patches, releases, and enhancements for IFS and

associated tools.

• Manage rotating global support shifts to ensure seamless operation across Romania, China,

and India.

• Document incident root causes, solutions, and maintain accurate knowledge base articles and

guides.

• Escalate unresolved or mission-critical issues to Level 3 support while ensuring clear

communication and SLA adherence.

Required Skills:

• Language Proficiency: Fluent in English (written & verbal); other languages are a plus.

• IFS ERP: Minimum 3 years of experience in support or administration, handling transaction

configurations, integrations, user roles and workflows.

• DocuSign: Experience configuring and troubleshooting electronic signature workflows.

• Power BI: Practical experience embedding or integrating Power BI dashboards with IFS Cloud or

IFS Applications (IEE)

• PL/SQL: Solid database scripting skills for diagnostics and data operations.

• AI Tools: Familiarity with OpenAI technologies or RAG-style automation.

• Automation Platforms: Hands-on experience with Zapier, n8n, and Power Automate, including

building flows that connect with IFS Cloud through SOAP Gateway or REST APIs.

• Shift Experience: Proven ability to operate in a rotating-shift setup across multiple time zones.

• Soft Skills: Excellent analytical thinking, strong documentation, customer service orientation,

and communication skills.

Preferred Qualifications

• Experience with IFS Cloud, data migration projects or IFS reporting tools.

• Familiarity with ITSM platforms like ServiceNow or Jira.

• Prior involvement with AI-powered service desks or RAG-based support systems.

• Recognized for proactive problem ownership, SLA focus and quality-driven support

Please find the below skill matrix, if suits your profile, please fill the below form.

Skill

AXIOM Controller View

Oracle PL/SQL

UNIX

Thanks & Regards,

Manjunath H S