10,361 Support Roles jobs in India

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for French & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for French & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for Portuguese/Spanish & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

About Sakon:

Sakon ( simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

About the Job:

The Mobility Support Desk is the centralized support hub that bridges the gap between client

employees and technical solutions. It’s the first point of contact for users facing issues with

technology, software, or services.

Role Overview:

1) This role will handle and take ownership of multiple customer support activities to

include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical

and general support resolution to the end user.

2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.

3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint

operations document.

4) Ensuring SLA’s and KRA’smeet day to day, month to month.

What will you do:

We are looking for French & English-speaking candidate to support our SaaS

product (Mobility Practice)

1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues

2) Answer incoming calls & chats.

3) Troubleshooting device and networking issues reported by the users, acting as a liaison

between customers, mobile carriers, client policy and internal Sakon teams to provide

accurate and timely resolution.

4) Working customer service/tech support via incoming phone calls, email and chat.

5) Identify and assist to resolve all issues identified during regular operations. No scripts

are used. You must be able to think on your feet and ask the appropriate questions to

identify and resolve the issue as it arises.

6) Ticketing all calls, chats and email support in English and Portuguese/Spanish

7) Review deliverables ofsupport team members and provide the required support and

guidance to ensure timely deliverables to client.

8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all

communications are professional and accurate.

9) Act as a single point of contact for managing the communications with the client.

Skill set & Qualifications:

1) We are looking for French & English-speaking candidate to support our

SaaS product (Mobility Practice)

2) Candidate should be willing to work in 24/7 rotationalshift.

3) Extremely organized with an appreciation for process and documentation

4) A team player who thrives in a kind and collaborative environment.

5) Ability to quickly learn how to troubleshoot devices and step by step instructions.

6) Identification, prioritization and resolution ofreported problemsthrough various

7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with

the specified SLA.

8) Working closely with the international telecom carriers/ service providersto resolve the

requests and incidents raised by customers.

9) Technical Support experienced highly regarded.

Benefits and Perks

• Flexible Holiday Policy (choose your own holidays)

• Hybrid Working Options

• Life & Medical Insurance

• Focus on Skill Development, Re-imbursement for Certifications

• Wifi-Mobile bill reimbursement

• Employee well-being activities

How to Apply and Interview Process:

To apply, kindly share the resume with

Interview Process:

Level 1 operations/ Technical Round

Level 2 operations/ Technical Round

Level 3 operations/ Technical Round

HRBP Round – Salary discussion & Cultural fitment check

Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position Summary:

We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.

Key Responsibilities :

• Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
• Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
• Conduct quality audits of agent interactions and ensure compliance with QA standards.
• Support new process rollouts by creating training materials, triage documents, and FAQs.
• Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
• Collaborate with internal teams to address issues from detractor and low-rated cases.
• Maintain and update training documents and process articles regularly.
• Assist in preparing monthly performance summaries for business reviews.
• Participate in regular calibration sessions with internal QA teams.

Requirements:

• Minimum education: Graduate degree in any discipline.
• 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
• Proficiency in German (minimum B2 level) and strong English communication skills.
• Solid understanding of customer experience metrics like NPS, CSAT, AHT.
• Experience in preparing training materials and quality guidelines.
• Analytical mindset with the ability to derive insights from customer feedback and performance data.
• Strong interpersonal skills with the ability to multitask and prioritize effectively.
• Willingness to work in shift: 12 PM – 9 PM (Mumbai office).

Client Support Associate

Mode of work: Work From Office (Vadodara, Gujarat)

Rotational Shift

Max pay - 32K in hand

What We Offer:

• Transportation allowance

• Canteen Subsidy

• Night Shift allowance as per process

• Schedule Adherence Bonus

• Health Insurance

• Tui>on Reimbursement

• Incentive components campaign wise

• Work Life Balance

• Rewards & Recognition

• Internal movement through IJP

What You Will Be Doing:

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to

troubleshoot and understand issues. You will work to resolve issues upon initial

contact (i.e., “first call resolution”), and prevent future issues whenever possible by

educating our Clients and reviewing their accounts. You will oversee all problems to

resolution, even when delegated to other teams.

• You will provide engaging, responsive, timely telephone and email support to

Consumer Clients, Sales, and other internal team members. You will be the point of

contact for the Consumer and/or Sales team member as you keep them informed of

the status of open issues while actively working to troubleshoot and resolve them.

You will play a role in retention as you communicate collaboratively with Sales to

address any Consumer issues.

• Client Support Associate must maintain a strong understanding of the products and

services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand

the organization (departments, personnel, and their responsibilities). Develop or

improve on internal systems knowledge.

• Being a Client Support Associate, you will need to be flexible as you adjust to

changing du>es and responsibilities as the department and the company evolve.

Additional projects, assignments or responsibilities may be assigned in order to assist

the department/company meet their objectives and providing the ultimate Service

to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any

stream graduate degree with 1 year of experience.

• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other

Internet-based tools.

• Strong understanding of business operations (spreadsheets, trends, data)

• Be Flexible in working hours which is a must.

• Excellent oral and written communication skills;

• An unerring attention to detail;

• The ability to multitask, answering numerous chats/calls and navigating smoothly

between both mediums.

• A professional demeanor with the ability to take ownership of every chat, call or

email and find a solution for every customer.

• The ability to think on your feet in a fast-paced environment where messages over

chat, call and email come fast and furious;

• Experience working as part of a collaborative team – we work together to make sure

customers are able to use our products and services without any trouble and

excellent experience is provided during every interaction.

Job Opening: Customer Support Specialist (International Voice/Non-Voice)

Position: Customer Support Specialist

Location: Mohali (Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab, )

Interview Timings: 11:30 AM – 3:00 PM (Monday to Friday)

️ Mode of Interview: Face-to-Face

️ Working Model: Work From Office

️ Working Days: 5.5 days with rotational shifts & weekly offs

Qualification:

10+2 / Graduate with excellent verbal & written communication skills

Good computer knowledge & typing speed

Experience:

Prior customer service experience preferred

Freshers can also apply

Job Opening: Customer Support / Customer Service / Technical Support

• Experience: Open to both freshers and candidates with customer service experience (0-3 Years)
• Shift: Rotational shifts with rotational weekly offs
• Location: Malad, Mumbai
• Requirement: Strong English communication skills
• Notice period : Immediate only

ADP is hiring a Client Support Specialist .

• Are you ready to join a company offering career advancement opportunities throughout your career journey?

• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have between 1 - 1000+ employees. You may provide support using any combination of phone, email, or chat-based communication, depending on your specific team or role.

The nature of what you do every day will not change your #1 goal is to help clients when they reach out. However, every day will be different since questions will vary, and so will each client's solutions. There will be no shortage of questions, which will keep things interesting, and our top-ranked training will help to position you for success!

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through being that one person who saves the day for our clients . All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP , watch here:

WHAT YOU'LL DO:

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships . You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations . You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize to Thrive. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up.

TO SUCCEED IN THIS ROLE:

-- 2 - 6 years of experience working in client service/customer service environment or systems integration environment

-- Excellent verbal and written communication, analytical and interfacing skills

-- Willingness to work in US shifts

-- Any Graduate / Postgraduate with experience in international voice

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click t o learn more about ADP's culture and our full set of values.

Direct Walk-in drive at TCS Mumbai on 03rd, 04th & 5th Sep 2025 | Time: 12:00 PM – 03:00 PM

Job Role: Process Associate / Senior Process Associate

Location: Tata Consultancy Services Ltd, Intellion Square (TRIL IT4), A Wing, 1st Floor, Infinity IT Park, General A.K. Vaidya Marg, Malad (East), Mumbai -

Please go through Norms and Eligibility criteria.

•Excellent communication skills and flexible to work in shifts.

•Candidates with international customer service (VOICE) experience preferred.

•Candidates with excellent communication skills from any industry shall be considered.

•BE/BTech and Postgraduates are not eligible

Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years of experience in the contact center industry.

Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV.

PFB the norms to be followed during the Interview process.

• We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two/four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of cafeteria.

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately".

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