67 Support Services jobs in Jamnagar

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Job Title: Technical Support Engineer II

Location: India, Remote

Shift 1: 4:00 PM to 1:00 AM IST

Shift 2: 10:30 PM to 7:30 AM IST

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

• Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customers.
• Working knowledge of main Aspect products and strategy.

Ideal Experience:

• Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.

Qualifications:

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Limited travel, after-hours, or on-call work may be required.
• Flexibility to work early AM or late US hours, including weekends.
• Technical Certifications and second or third languages a plus but not required.

Why Join Us?

• Work on impactful and challenging projects that make a difference
• Be part of a collaborative and inclusive culture
• Enjoy competitive compensation and benefits
• Access professional development and growth opportunities
• Join a team passionate about innovation and excellence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital transformation.

We are seeking a full-time Technical Support Specialist for a remote position. The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions. Additionally, the specialist will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.

• Technical Support and Troubleshooting skills
• Analytical Skills for diagnosing and resolving technical issues
• Customer Support and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Bachelor's degree in IT, Computer Science, or related field preferred
• Experience with AI and cloud solutions is a plus

Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized solutions cater to unique travel requirements, guaranteeing a hassle-free journey. Trust Vasu Travel & Tourism LLC for all your travel needs and visit us at to start planning your next trip.

This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, diagnosing technical problems, and providing step-by-step solutions. This role requires strong analytical skills to understand and resolve customer issues efficiently.

• Technical Support and Troubleshooting skills
• Customer Support and ensuring Customer Satisfaction skills
• Strong Analytical Skills to diagnose and resolve issues
• Excellent communication skills
• Ability to work independently and remotely
• Experience in the travel and tourism industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.