10 Support Specialist jobs in Panchkula

Position Title:

Senior Associate, Technical Support

Location:

Mohali, Punjab

Position Type:

Full Time

Who we are:

Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier, and more joyfulworld. We work to achieve this by investing in and developing new technology, sharingknowledge, and focusing on action for the good of the individual, their community, and the wider world.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About Roundglass Foundation

Roundglass Foundation is pursuing a bold vision to bring abundance and prosperity back to the stateof Punjab in India throughphilanthropic initiatives supporting under-served rural and urban communities. Since our founding in 2018, we have been engaged in a wide range of far-reaching projects, directly involving village communities in building opportunity and sustainable development in the region. Our Model Village and Model City initiatives have impacted the lives of 1,724,000 local people in over 1724 unique villages across the state through projects in pillars of: Sustain Punjab, Learn Punjab (Education and Sports), Her Punjab (Women’s Initiatives) and Relief. We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

The Sr. Associate (Technical Support) will be responsible for providing technical, operational, and application support to Change Makers, Block Change Makers, and internal teams in Roundglass Foundation. This role involves troubleshooting issues related to the Roundglass apps & business applications, ensuring smooth onboarding, managing change requests, providing user training, and supporting basic IT and desktop operations.

The ideal candidate is passionate about technology for social good, possesses strong troubleshooting abilities, and can communicate effectively in both Punjabi and Hindi.

What you’ll do:

Application & User Support

• Provide day-to-day technical support for the Roundglass apps, Business applications and related platforms.
• Manage onboarding, user registration, and account activation for Change Makers and Block Change Makers (BCMs) & other associates.
• Troubleshot app-related issues (login, sync, device compatibility, data errors, etc.).
• Assist in resolving user tickets received via phone, WhatsApp, or email.
• Coordinate with the Product & Engineering teams for bug fixes and feature rollouts.
• Able to add/update configuration, master data of programs through Backoffice management console and generate pre-configured reports.

Training & Onboarding

• Conduct remote and on-site training sessions for Change Makers and Block Change Makers.
• Prepare user manuals, video tutorials, and FAQs for the Roundglass Apps.
• Support new deployments and feature updates with structured communication and training plans.

Change & Configuration Management

• Capture user feedback and change requests for continuous improvement.
• Implement approved changes and updates across user groups.
• Document technical and operational processes for consistency.

IT & Desktop Support

• Provide basic desktop, mobile, and network troubleshooting.
• Support device setup, OS updates, and connectivity issues for field teams.
• Maintain records of hardware, software, and user configurations.

Skills and Qualifications

• Bachelor’s degree in computer applications (BCA, B.Sc. or equivalent)
• 5+ years of experience in technical support, application support, or IT helpdesk roles.
• Strong understanding of mobile apps, cloud-based platforms, and user management systems.
• Proficiency in MS Office, MS Excel, Mobile apps troubleshooting, remote desktop tools, and ticketing systems.
• Excellent problem-solving and communication skills.
• Fluency in Punjabi and Hindi (required).

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellnessecosystem. Together, we’vebuilt an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Corporate Website.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteranstatus, and any other characteristic protected by applicable law.

Werely on legitimate interest as a legalbasis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

• Provide remote support and case management to clients via phone, email, and video calls.
• Assess client needs and connect them with appropriate social services and resources.
• Assist clients with application processes for benefits and programs.
• Maintain accurate and confidential client records using CRM software.
• Offer emotional support and guidance to clients facing various challenges.
• Collaborate with internal teams and external agencies to coordinate client care.
• Advocate for clients' needs within the community support system.
• Conduct follow-up calls to ensure client satisfaction and program effectiveness.
• Stay informed about available community resources and social policies.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in community support, social services, or case management.
• Proven ability to work independently and manage a remote workload.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using digital communication tools and CRM software.
• Strong understanding of social issues and community resources.
• Empathy, patience, and a strong commitment to client well-being.
• Ability to handle sensitive information with discretion and professionalism.
• Previous experience in a remote work setting is a plus.

We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Your role:

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks:

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 1+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Fluency in English, Hindi and at least one regional language.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

• Prior experience managing a team of customer service representatives.
• Soft skills such as patience, adaptability, and empathy.

Greetings,

Job Location : Chandigarh

Job Role : Process AssociateWork from home

* Should have excellent communication (read/write/speak)

* Should be smart and have convincing skills 

* Doing outbound calls and providing information 

* Selling products and promos

* Helping customer 

* Comfortable to work in rotational shift

Shift time:

Rotational 8 hours shift (5 days a week)

Location:

Remote

Job Description:

As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.

Responsibilities:

Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.

Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).

Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).

Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.

Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.

Document each incident, troubleshooting process, and resolution in the service management system.

Participate in shift rotation for 24×7 support coverage, including weekends as required.

Skills Required:

1 - 3 years of experience in technical IT support, preferably in a production environment.

Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.

Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).

Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.

Strong communication skills and the ability to handle multiple support requests concurrently.

Ability to follow predefined troubleshooting processes and escalate technical issues effectively.

Job description

Company Secretary / SMSF Accountant / Tax Accountant- Client Legal Technical Support

Chandigarh Office

YOU MUST BE IN CHANDIGARH / MOHALI TO APPLY FOR THIS POSITION - 5 AM Start

We are a leading Online SMSF Trust Deed setup and Company Formation (Over 50 - 100 a day) platform.

We set up over 200 online legal documents every day for our 4,000 Australian customer base of Australian Accountants, lawyers and financial planners via our websites such as:

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We are seeking a Company Secretary or an experienced SMSF Accountant or Australian Trained Accountant for Legal Technical Support for our Chandigarh Office where the member will be helping a portfolio of clients on their day to day needs. 

We are about to launch our new online software where all company changes documents will be created online, signed digitally and lodged with Australian Securities and Investment Commission (ASIC Govt. Body responsible) online. Many of clients have expressed an interest in us acting as their registered ASIC agent and lodging various company changes forms for them.

Main features of the job are:

1. Early morning start at 5.00 am IST to 2 PM IST (8 hours of work)

2. Office in Chandigarh - this is NOT a WFH opportunity.

3. Providing Legal Technical product support over the phone / online Chat or via email

Including Marketing our products and Services to existing and new clients

Job description

We are seeking a person to assist with company formation, post-formation changes, and Trust creation matters. No prior experience is required — minimal experience is preferable. Please note that spoken and written English should be at least 8/10, as you will be communicating directly with our Australian clients over the phone and chat.

Your Role:

You will be assisting our online users with their queries and provide guidance on various corporation law matters via VoIP computer phone / Chat / Email

Helping our clients in making changes to companies by lodging Form 484 online via our portal by us acting as their registered agent

Attending all queries on their Trust formation and set up of Self Managed Super Funds (SMSF) and other related legal documents

We will provide training how companies are formed in Australia with the government authority - Australian Securities and Investment Commission (ASIC) and give you an insight of how our administration panel works to create over 3,000 legal document & companies per month.

Salary

We pay higher than average salary, 10 days Sick leave, 10 days Public Holidays and 15 days Annual leave and most importantly - only 8 hours of work

How to Apply

Please note this is NOT a work from home position and will be from 5 AM to 2 PM IST from our Chandigarh Office - Please do not apply if you cannot reach our office at that time.

Those who have experience with company formation process and seeking a stable long term employment are encouraged to apply directly with their resume and salary expectation (compulsory requirement) to:

Malik Akif at