23,664 Support Specialists jobs in India
Help Desk Technical Support
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Overview
We are seeking a highly skilled Support Specialist to join our team. The ideal candidate will have expertise in providing Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
The successful candidate will also be responsible for creating, maintaining, and updating golden images for various user groups, including application packaging, patching, and configuration.
Key Responsibilities:
- Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
Requirements
To succeed in this role, you will need:
- 2+ years in IT support roles with at least 1 year supporting VDI environments
- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
- Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
- Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- 3+ years supporting end-user computing or VDI in enterprise environments
- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
- Working knowledge of FSLogix, profile redirection, and user data management
- Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
- Familiarity with Jira or similar ticketing and ITSM platforms
- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
- Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
- Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable
Help Desk Support Specialist
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Help Desk Support Specialist
We are seeking an experienced and skilled Help Desk Support Specialist to join our team. As a critical point of contact for users experiencing technical issues, you will provide timely and effective solutions to ensure minimal disruption.
Your primary responsibilities will include:
- Providing technical assistance via various communication channels, including phone, email, chat, or ticketing systems
- Monitoring tools and diagnosing incidents in a fast-paced environment
- Resolving requests and inquiries, and escalating unresolved issues as needed
- Logging incidents and actions in IT Service Management (ITSM) systems
- Maintaining accurate documentation and contributing to a knowledge base
Key skills and qualifications include:
- Excellent communication and problem-solving skills
- Strong background in IT infrastructure and service management
- Ability to manage multiple tasks and priorities in a dynamic environment
We offer a competitive pay package, comprehensive benefits, ongoing training and development opportunities, and a dynamic and inclusive work environment. We are an equal-opportunity employer committed to Diversity, Inclusion & Belonging, and welcome applications from candidates of all backgrounds.
If you are passionate about delivering exceptional customer service and resolving technical issues, we encourage you to apply.
Help Desk Support I
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Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.
For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.
We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
Why System Soft Technologies?
At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.
Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.
By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.
This keeps us nimble, ahead of the competition, and on top of our industry.
Our continued success begins with you.
Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals.
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodations by contacting us at
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Help Desk Technical Support Specialist
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Technical Support Specialist Job Description
We are seeking an experienced Help Desk Technician to provide expert support for Horizon VDI environments. The successful candidate will be responsible for providing high-quality support, creating and maintaining golden images, and troubleshooting application functionality within VDI sessions.
Key Responsibilities:
- Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
Required Skills and Qualifications:
- 2+ years of experience in IT support roles with at least 1 year supporting VDI environments
- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
- Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
- Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
Benefits:
- Opportunity to work on complex technical projects
- Collaborative team environment
- Professional development opportunities
Others:
- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
- Working knowledge of FSLogix, profile redirection, and user data management
- Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
- Familiarity with Jira or similar ticketing and ITSM platforms
- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
- Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
- Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable
Help Desk Professional for Tech Support
Posted today
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Job Title: Technical Support Specialist
Overview:
We are seeking a skilled Technical Support Specialist to join our team. This individual will provide technical assistance to internal and external users, collaborate with the development team, and assist in quality assurance activities.
Responsibilities:
- Offer technical support to customers, partners, and client service teams
- Communicate feedback and inputs to the development team
- Assist the QA lead with quality assurance activities
- Troubleshoot technical issues with minimal support from the development team
- Propose workarounds to customers when fixes take time
- Provide timely and accurate customer feedback
- Follow up with clients to ensure problems are resolved
- Support new application roll-outs
- Provide procedural documentation
- Manage multiple cases at once
Requirements:
- Bachelor's degree in computer science or information technology
- US hours (9 am - 6 pm central time) work schedule
- Experience with tech support for web-based business applications and mobile interfaces
- Working knowledge of Linux, Java, JavaScript, MySQL, AWS
- Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
- Experience with remote desktop applications and help desk software
- Experience with ticket management tools like Clickup, Jira, Trello
- Certifications in Linux, Java, Web development, AWS desirable but not required
- Development mindset to quickly scale into a developer
IT Help Desk /Technical Help Desk
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IT Help Desk /Technical Help Desk
Posted today
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Help Desk Representative
Posted 5 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.