203 Support Staff jobs in Anand

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Job Role: Customer Support Executive – Chat/Call/Email Support

Job Location: Marol, Andheri, Mumbai(On-site)

Compensation: Up to ₹30,000 In-Hand per month + Attractive Monthly Incentives

Working Days: 6 days a week

About the Role:

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers.

You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities:

• Handle inbound customer queries via chat, call, and email for all brand platforms. 

• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

• Accurately document all interactions using CRM and proprietary tools.

• Follow up with customers for pending or escalated issues through appropriate channels.

• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

• Ensure every customer interaction leads to an Outstanding Customer Experience.

• Share feedback and suggestions with team leads/managers to improve internal processes.

• Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile:

• Education: 10+2 or Graduate in any discipline.

• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).

• Strong communication skills (both verbal and written).

• Familiarity with CRM tools is a plus.

• Customer-first attitude with the ability to remain calm under pressure.

• Shift Timings: any one fixed 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts).

Please feel free to share your resume at

Job Role: Customer Support Executive – Chat/Call/Email Support

Job Location: Marol, Andheri, Mumbai(On-site)

Compensation: Up to ₹30,000 In-Hand per month + Attractive Monthly Incentives

Working Days: 6 days a week

About the Role:

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers.

You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities:

• Handle inbound customer queries via chat, call, and email for all brand platforms. 

• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

• Accurately document all interactions using CRM and proprietary tools.

• Follow up with customers for pending or escalated issues through appropriate channels.

• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

• Ensure every customer interaction leads to an Outstanding Customer Experience.

• Share feedback and suggestions with team leads/managers to improve internal processes.

• Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile:

• Education: 10+2 or Graduate in any discipline.

• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).

• Strong communication skills (both verbal and written).

• Familiarity with CRM tools is a plus.

• Customer-first attitude with the ability to remain calm under pressure.

• Shift Timings: any one fixed 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts).

Please feel free to share your resume at

Job Description

We are seeking a highly organized and detail-oriented Administrative and Accounting Assistant to support our Finance department. As a key member of the team, you will be responsible for managing various administrative tasks and ensuring seamless communication across departments.

The ideal candidate will have excellent time management skills, strong analytical abilities, and experience with financial software.