345 Support Staff jobs in Ernakulam
Customer Support (Application Support)
Kochi, Kerala
Botree Software International Pvt Ltd
Posted today
Job Viewed
Job Description
Resolve service issues by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Troubleshooting technical issues
- Speaking to customers to quickly get to the root of their problem.
- Worked in FMCG/ Logistics Industry
- Knowledge of **SQL, DMS**:
- Immediate Joiners Preferred
- **Language known - **English and local languages
**Salary**: ₹20,000.00 - ₹26,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Indiranagar, Bengaluru, Karnataka : Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
**Speak with the employer**
- Troubleshooting technical issues
- Speaking to customers to quickly get to the root of their problem.
- Worked in FMCG/ Logistics Industry
- Knowledge of **SQL, DMS**:
- Immediate Joiners Preferred
- **Language known - **English and local languages
**Salary**: ₹20,000.00 - ₹26,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Indiranagar, Bengaluru, Karnataka : Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
**Speak with the employer**
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Lead
682001 Kochi, Kerala
₹550000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking an experienced Customer Support Lead to manage and enhance their customer service operations in Kochi, Kerala, IN . This role is vital for ensuring exceptional customer satisfaction and building strong customer relationships. The Customer Support Lead will be responsible for overseeing the day-to-day operations of the customer service team, providing guidance and training to support agents, and implementing strategies to improve service delivery. Key duties include handling escalated customer inquiries, monitoring service metrics, identifying areas for improvement, and developing customer service protocols. You will also be involved in creating knowledge base articles and training materials to empower the support team. A Bachelor's degree in a relevant field is preferred, along with proven experience in a customer service role and demonstrated leadership capabilities. Excellent communication, problem-solving, and interpersonal skills are essential. The ability to motivate and manage a team effectively is critical. We are looking for a proactive and customer-centric individual who is passionate about delivering outstanding service. This is a fantastic opportunity to lead a dedicated team and make a significant impact on customer loyalty and retention in a growing company based in Kochi.
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1
Customer Support Specialist
682001 Kochi, Kerala
₹45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their dynamic team in **Kochi, Kerala**. This role focuses on providing exceptional support to customers, resolving inquiries efficiently and effectively through various channels, including phone, email, and chat. While this position is primarily based in Kochi, we are offering a fully remote working arrangement for qualified candidates, providing flexibility and work-life balance. As a Customer Support Specialist, you will be the primary point of contact for customers, addressing their questions, concerns, and technical issues. Your goal will be to ensure a positive customer experience and foster strong customer loyalty. Key responsibilities include responding promptly to customer inquiries, troubleshooting technical problems, guiding customers through product features and functionalities, and escalating complex issues to appropriate departments. You will also be responsible for documenting customer interactions, maintaining customer records, and contributing to the improvement of support processes. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a passion for problem-solving. Previous experience in customer service or a helpdesk environment is highly desirable. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be a quick learner, able to adapt to new products and procedures, and comfortable working independently in a remote setting. Join our client and be a vital part of their customer success journey.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical assistance and product support to customers.
- Troubleshoot and diagnose customer problems effectively.
- Guide customers through product features and usage.
- Escalate complex issues to relevant teams or departments.
- Maintain accurate customer records and interaction logs.
- Document customer feedback and suggest improvements.
- Strive to achieve high levels of customer satisfaction.
- Adhere to company policies and support procedures.
- Contribute to team goals and knowledge base.
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service or technical support.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Patience and empathy when dealing with customers.
- Familiarity with CRM and helpdesk software.
- Ability to work independently and manage time effectively.
- Adaptability and willingness to learn new products.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
682001 Kochi, Kerala
₹50000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Customer Support Lead to manage and enhance their customer service operations in **Kochi, Kerala, IN**. This pivotal role involves leading a team of customer support representatives, ensuring the delivery of exceptional service, and resolving complex customer issues. You will be responsible for setting performance standards, providing training and coaching to the team, and monitoring key customer service metrics. Key duties include developing and implementing customer support policies and procedures, managing customer feedback, and identifying areas for service improvement. The ideal candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer service best practices. You should be adept at handling challenging customer interactions and de-escalating situations effectively. This position requires a proactive approach to customer satisfaction and the ability to inspire and motivate a team. You will also be involved in analyzing customer support data to identify trends and implement solutions. The successful applicant will work closely with other departments, such as sales and product development, to ensure a cohesive customer experience. A commitment to continuous improvement and a passion for exceeding customer expectations are essential. We are seeking an individual who is organized, efficient, and capable of managing multiple priorities in a dynamic environment. Your ability to foster a positive team culture and champion customer advocacy will be crucial for success. Experience in managing a customer support team, preferably in a hybrid work setting, is highly desirable. A bachelor's degree in a relevant field or equivalent experience is preferred. You will play a key role in shaping the customer support strategy and ensuring high levels of customer retention and satisfaction. Proficiency in CRM software and helpdesk ticketing systems is expected. This role requires a blend of technical understanding and strong interpersonal skills to effectively guide the support team.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
682001 Kochi, Kerala
₹35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Support Specialist to join their team in Kochi, Kerala, IN . This role is crucial in providing exceptional assistance to our customers, ensuring their needs are met promptly and professionally. You will be responsible for handling customer inquiries via phone, email, and chat, troubleshooting issues, and providing solutions to customer queries. The ideal candidate will have excellent communication skills, patience, and a genuine desire to help others. You should be proficient in using customer support software and possess strong problem-solving abilities. Building rapport with customers and maintaining a high level of customer satisfaction are key objectives. You will also be involved in documenting customer interactions, identifying recurring issues, and contributing to the improvement of support processes. This position requires attention to detail and the ability to multitask effectively in a fast-paced environment. A Bachelor's degree or equivalent experience is preferred. Previous experience in customer service or a related field is a strong advantage. This role offers a hybrid work arrangement, with a mix of remote work and on-site duties at our Kochi, Kerala, IN office, providing flexibility while maintaining team cohesion.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative
682001 Kochi, Kerala
₹45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Support Representative to join their team, primarily working remotely from **Kochi, Kerala, IN**. This position is crucial for ensuring customer satisfaction by providing timely and accurate assistance. As a Customer Support Representative, you will handle incoming customer inquiries via phone, email, and chat, addressing questions, resolving issues, and providing information about products and services. You will be expected to maintain a high level of professionalism and empathy in all customer interactions.
The ideal candidate will possess excellent communication skills, both written and verbal, and a patient, customer-centric approach. You will be responsible for troubleshooting common customer problems, guiding users through processes, and escalating complex issues to higher levels of support when necessary. Maintaining detailed records of customer interactions, transactions, comments, and inquiries is a key part of the role. Furthermore, you will contribute to improving customer service by providing feedback on common issues and suggesting potential solutions.
Key responsibilities include:
The ideal candidate will possess excellent communication skills, both written and verbal, and a patient, customer-centric approach. You will be responsible for troubleshooting common customer problems, guiding users through processes, and escalating complex issues to higher levels of support when necessary. Maintaining detailed records of customer interactions, transactions, comments, and inquiries is a key part of the role. Furthermore, you will contribute to improving customer service by providing feedback on common issues and suggesting potential solutions.
Key responsibilities include:
- Responding to customer inquiries promptly and professionally.
- Providing accurate information about products, services, and policies.
- Troubleshooting and resolving customer issues efficiently.
- Escalating unresolved issues to appropriate departments.
- Documenting all customer interactions and resolutions.
- Identifying and communicating trends in customer issues.
- Building rapport and maintaining positive customer relationships.
- Adhering to company service standards and procedures.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative
682001 Kochi, Kerala
₹25000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for dedicated and empathetic Customer Support Representatives to join their team, supporting customers from **Kochi, Kerala, IN**. This is a fully remote position where you will be the first point of contact for customers seeking assistance with products and services. Your primary goal will be to provide exceptional customer service, resolve inquiries efficiently, and ensure customer satisfaction. Responsibilities include responding to customer queries via phone, email, and chat; troubleshooting technical issues; guiding customers through product features; and processing orders or requests. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and friendly demeanor, and a strong problem-solving aptitude. You should be adept at handling challenging situations with professionalism and a positive attitude. Proficiency in using customer relationship management (CRM) software and other support tools is required. We are seeking individuals who are reliable, self-motivated, and committed to delivering a superior customer experience. Training will be provided, but prior experience in a customer service or helpdesk role is highly advantageous. This role offers the flexibility of working from home, with a supportive team environment and opportunities for growth. If you are passionate about helping people, have excellent listening skills, and thrive in a fast-paced environment, we encourage you to apply and become a valuable part of our client's customer success team.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical assistance and product support to customers.
- Guide customers through product features and functionalities.
- Process customer orders, requests, and escalations.
- Troubleshoot and diagnose customer problems.
- Maintain accurate records of customer interactions and transactions.
- Identify and report trends in customer inquiries and feedback.
- Escalate complex issues to appropriate departments when necessary.
- Strive to achieve high levels of customer satisfaction and retention.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using computers and customer support software (CRM).
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; associate's degree preferred.
- Prior experience in customer service or a helpdesk role is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
682001 Kochi, Kerala
₹40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a motivated and customer-centric Customer Support Specialist to join their team in the beautiful city of Kochi, Kerala, IN . In this role, you will be the primary point of contact for customers, providing high-quality assistance, resolving issues, and ensuring customer satisfaction. The ideal candidate possesses excellent communication skills, a problem-solving aptitude, and a commitment to delivering outstanding service.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.
- Provide comprehensive information regarding products, services, policies, and procedures.
- Effectively troubleshoot and resolve customer complaints and technical issues.
- Process customer orders, returns, and exchanges accurately.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Gather customer feedback and relay it to management for service improvement.
- Adhere to all company policies and service level agreements.
- Assist customers with
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
682001 Kochi, Kerala
₹30000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a diligent and empathetic Customer Support Specialist to join their growing team. This role offers the flexibility of working remotely, contributing to exceptional customer experiences from anywhere in India. You will be the first point of contact for customers, providing timely and accurate assistance across various communication channels, including phone, email, and live chat. Your primary goal will be to resolve customer inquiries, troubleshoot issues, and ensure a high level of customer satisfaction. Key responsibilities include understanding and explaining product features, guiding customers through processes, and documenting customer interactions. You will also identify recurring issues and provide feedback to the product development team for continuous improvement. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and customer-centric approach. Previous experience in customer service or a related field is highly desirable. Proficiency in using CRM software and helpdesk platforms is a plus. Strong problem-solving abilities, attention to detail, and the capacity to remain calm and professional under pressure are essential. You must be a self-starter, able to manage your time effectively in a remote work environment, and committed to delivering outstanding support. We are looking for individuals who are passionate about helping others and contributing to a positive customer journey. Join a supportive team dedicated to customer success and explore a rewarding career in customer service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues and complaints effectively.
- Document all customer interactions and resolutions in the CRM system.
- Guide customers through product usage and troubleshooting steps.
- Escalate complex issues to appropriate departments when necessary.
- Identify trends in customer inquiries and report them to management.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
- Continuously improve product knowledge and service skills.
- High school diploma or equivalent; Associate's degree is a plus.
- Proven customer support experience or experience in a similar role.
- Excellent communication skills (verbal and written).
- Strong active listening and problem-solving skills.
- Patience and empathy when dealing with customers.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in computer applications and CRM software.
- Ability to work independently in a remote setting.
- A positive attitude and a commitment to customer service excellence.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
682001 Kochi, Kerala
₹45000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Kochi, Kerala, IN**. This role involves providing exceptional assistance to customers across various channels, including phone, email, and chat. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and resolving complaints with efficiency and professionalism. A key aspect of this position is understanding customer needs, providing accurate information, and guiding them through solutions. You will maintain a high level of customer satisfaction by delivering prompt and effective support. Responsibilities include logging customer interactions, escalating complex issues to appropriate departments, and contributing to the knowledge base with solutions and FAQs. The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is preferred. Familiarity with troubleshooting common software or hardware issues would be advantageous. This is a hybrid role, requiring flexibility to work both remotely and from our **Kochi, Kerala, IN** office as needed. You should be a proactive problem-solver, able to work independently and as part of a team. Strong organizational skills and the ability to manage time effectively are crucial. Join our client's growing support team and make a tangible difference in the customer experience.
This advertiser has chosen not to accept applicants from your region.
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