27,575 Support Team jobs in India
Customer Service Support
Posted today
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- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Document knowledge in the form of solution articles
- Establishing relationships with the clients of the company.
- Attending meetings with clients or interacting with them via telephone or written communication.
**REQUIRED EXPERIENCE, SKILLS AND QUALIFICATIONS**
- Excellent English Communication skills
- Go-getter attitude
- Should be able to face challenges
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,399.23 - ₹3,977.07 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- , Sahibzada Ajit Singh Nagar, Punjab, Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ,081.26 - ,982.60 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Sahibzada Ajit Singh Nagar, Mohali - 160066, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Customer Service Support
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Job Description
**Job Title**: Customer Service Support
**Location**:Hyderabad, India
**Responsibilities**:
**Customer Focus**:Provide outstanding customer service by creating positive experiences and demonstrating empathy in all interactions.
**Communication**:Engage with customers through clear and articulate verbal and written communication. Proficiency in vernacular languages is a plus.
**Problem Resolution**: Manage and resolve customer issues effectively, ensuring clear communication throughout the process.
**Proactive Problem-Solving**:Take a proactive approach to identify and resolve customer queries promptly.
**Record Keeping**:Maintain accurate records of customer interactions and transactions.
**Team Collaboration**:Work closely with team members to ensure customer satisfaction and consistent service delivery.
**Requirements**:
**Experience**: 0-3 years in a customer service role.
**Education**:Bachelor’s degree in a relevant field.
**Zealous Customer Focus**:Utilize your experience in fast-paced customer service and hospitality roles to create positive customer experiences.
**Articulate Communication**:Possess strong written and verbal communication skills in **English**, with proficiency in vernacular languages being a plus.
**Analytical Mindset**: Excel at managing problem resolution with clear and concise communication.
**Problem-Solving Skills**:Passionate about seeking solutions and proactively resolving customer queries in a timely manner.
**Job Types**: Full-time, Permanent
Pay: ₹9,836.86 - ₹32,983.94 per month
Ability to commute/relocate:
- Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Hyderabad District, Telangana (preferred)
Work Location: In person
Customer Service Support
Posted today
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Job Description
- **Order Processing**: Assisting customers with placing orders, processing returns, and managing exchanges.
- **Product Knowledge**: Maintaining up-to-date knowledge of Croma's product offerings to effectively assist customers.
- **Problem Resolution**: Identifying customer concerns and collaborating with relevant departments to find timely solutions.
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Customer Service Technical Support Administrator
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Job Description
Pearson VUE is seeking dedicated Customer Service Technical Support Administrators to deliver a first-class level of customer service to our candidates and clients. Our teams prioritize empathy and focus on addressing candidate concerns, fostering an environment of real-time feedback and continuous development to meet our overarching team, department, and company goals.
Primary Responsibilities Technical Support and Troubleshooting- Respond to candidate issues by analyzing the situation and performing necessary actions to reach a resolution, utilizing internal processes and critical thinking skills.
- Actively demonstrate the application of concepts and guidelines .
- Use an internal case management system to complete tasks and find optimal solutions for candidates, adhering to client policies and internal procedures.
- Collect essential and relevant information to highlight trends , sharing findings with internal stakeholders to drive solutioning.
- Follow through on commitments and take responsibility for results, effectively prioritizing tasks .
- Identify and propose solutions for barriers to leadership.
- Understand the expectations of a test taker and adapt your communication style to meet the needs of a conversation, delivering service that exceeds customer needs within department guidelines.
- Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
- Anticipate candidate needs, identify, and resolve issues that impact the delivery of quality service.
- Use active listening to understand candidate concerns, demonstrating comprehension through probing questions, supportive directions, and empathetic reassurance during high-stress situations.
- Ability to research, analyze, interpret, and document candidate interactions .
- Exhibit a positive 'can-do' attitude and approach to tasks; meet new challenges and changes with an open mind; demonstrate commitment to the role and supporting candidates.
- Education and Experience:
- Minimum High School Diploma or equivalent.
- Customer service experience preferred.
- Basic technical troubleshooting experience preferred.
- Passion for customer service and finding joy in helping others succeed.
- Possesses a patient, positive, compassionate, and friendly demeanor .
- Thrive working with a team and technology .
- Eagerness to learn and willingness to adapt to situations as business needs change and demand for service grows.
- Proficient in standard technology including Windows, Microsoft 365 (OneDrive, Excel, Word), and other related applications.
- Conflict management skills ; diplomatic and sees feedback as an opportunity for growth.
- Time management skills ; can quickly and effectively adapt to changes.
- Ability to deal with ambiguity and overcome objections .
- Strong attention to detail .
Skills Required
Technical Support, Troubleshooting, Case Management, Customer Service, Microsoft 365, Time Management
Customer Service Lead - Technical Support
Posted today
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You will also be responsible for developing and updating customer support documentation, FAQs, and knowledge base articles to empower customers and support agents. Collaborating with product development and quality assurance teams to identify and resolve recurring technical issues will be an integral part of the role. The Customer Service Lead will also analyze customer feedback and support data to identify trends and recommend improvements to products and services. Strong communication, problem-solving, and conflict-resolution skills are essential. The ability to remain calm and professional when dealing with difficult customer situations is paramount. This position offers an excellent opportunity to lead a dedicated team and make a significant impact on customer retention and loyalty. You will play a key role in shaping the customer support strategy and ensuring a positive brand image.
The successful candidate will possess a Bachelor's degree in a related field, with a minimum of 3 years of experience in customer service, preferably in a technical support environment. At least 1 year of experience in a supervisory or lead role is required. Excellent communication skills, both written and verbal, are mandatory. Proven ability to manage a team, resolve complex customer issues, and maintain high service standards is essential. Experience with CRM software and ticketing systems is highly desirable. This role offers a competitive salary, benefits, and the chance to grow within a supportive and dynamic organization.
Technical Support Lead - Customer Service
Posted today
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Job Description
Key Responsibilities:
- Lead, train, and mentor a team of technical support representatives.
- Oversee the daily operations of the customer support helpdesk, ensuring efficient ticket resolution.
- Handle escalated customer technical issues and provide advanced troubleshooting.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Monitor customer satisfaction levels and implement strategies for improvement.
- Analyze support trends to identify recurring issues and provide feedback to product development teams.
- Ensure adherence to service level agreements (SLAs) and performance metrics.
- Manage support queues and allocate resources effectively to meet demand.
- Contribute to the development and refinement of support processes and tools.
- Act as a point of contact for complex technical inquiries and customer escalations.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or customer service, with at least 1 year in a leadership or supervisory role.
- Strong understanding of common operating systems, software applications, and hardware.
- Excellent problem-solving and diagnostic skills.
- Superior communication and interpersonal skills, with a customer-centric approach.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage and motivate a team effectively.
- Proficiency in documenting technical procedures and customer interactions.
- Adaptability to a hybrid work environment and commitment to delivering exceptional support.
Customer Service Lead - Technical Support
Posted today
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Job Description
- Lead and manage a team of remote technical support agents.
- Monitor customer interactions and provide coaching to improve service quality.
- Handle escalated customer complaints and resolve issues efficiently.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and operational data to identify areas for improvement.
- Train new team members on products, services, and support protocols.
- Ensure all customer inquiries are handled promptly and professionally.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or leadership role.
- Proven experience in technical support environments.
- Proficiency in CRM software and helpdesk ticketing systems.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong organizational and time-management abilities.
- Ability to effectively manage and motivate a remote team.
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Technical Support Specialist - Customer Service
Posted today
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Job Description
Fresher [ Customer Service & Support ]
Posted 5 days ago
Job Viewed
Job Description
Shift Timings : 06:00 AM TO 03:00 PM/ 11:00 PM TO 08:00 AM / 06:00 PM TO 03:00 AM
Job Description
Responsible for providing correct & effective communication to existing & prospective customers about products & their applications
Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice
Responsible for collecting data and managing it
Responsible for identifying customer needs and closing query calls
Conduct telephonic interaction with customers provide information about product and services.
Acquire and analyze relevant information to evaluate validity of concern.
Education:
Minimum qualification: 12th Pass
Preferred Experience:
0-6 Months post graduation; experience in Customer Support to UK/USA/Australian Client
Mandatory Skills:
Self motivated
Good Communication Skills
Core Selling Skills
Good Customer Relationship Management Skills
Job Types: Full-time, Permanent
Benefits:
Food provided
Paid time off
Provident Fund
Language:
English (Required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹19,000.00 - ₹25,000.00 per month
Benefits:
Food provided
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Evening shift
Fixed shift
Night shift
UK shift
US shift
Experience:
Total work: 1 year (Preferred)
Location:
Navrangpura, Ahmedabad, Gujarat (Preferred)
Technomine (92740 18561)
Fresher [ Customer Service & Support ]
Posted 1 day ago
Job Viewed
Job Description
Shift Timings : 06:00 AM TO 03:00 PM/ 11:00 PM TO 08:00 AM / 06:00 PM TO 03:00 AM
Job Description
Responsible for providing correct & effective communication to existing & prospective customers about products & their applications
Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice
Responsible for collecting data and managing it
Responsible for identifying customer needs and closing query calls
Conduct telephonic interaction with customers provide information about product and services.
Acquire and analyze relevant information to evaluate validity of concern.
Education:
Minimum qualification: 12th Pass
Preferred Experience:
0-6 Months post graduation; experience in Customer Support to UK/USA/Australian Client
Mandatory Skills:
Self motivated
Good Communication Skills
Core Selling Skills
Good Customer Relationship Management Skills
Job Types: Full-time, Permanent
Benefits:
Food provided
Paid time off
Provident Fund
Language:
English (Required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹19,000.00 - ₹25,000.00 per month
Benefits:
Food provided
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Evening shift
Fixed shift
Night shift
UK shift
US shift
Experience:
Total work: 1 year (Preferred)
Location:
Navrangpura, Ahmedabad, Gujarat (Preferred)
Technomine (92740 18561)