9,326 Support Technician jobs in India
Customer Support Technician
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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers, and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers, mentor, line manager) to successfully support the Customers, with frequent communication towards other functions (Sales, Customer Growth, Customer Success, or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.
Provide Technical Customer Support
Ensure high-level of customer satisfaction
Contribute to internal improvement initiatives
Focus on Continuous Development
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities .
Talk about a balanced lifestyle!
Customer Support Technician
Posted today
Job Viewed
Job Description
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers, and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers, mentor, line manager) to successfully support the Customers, with frequent communication towards other functions (Sales, Customer Growth, Customer Success, or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.
Provide Technical Customer Support
Ensure high-level of customer satisfaction
Contribute to internal improvement initiatives
Focus on Continuous Development
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities .
Talk about a balanced lifestyle!
SUPPORT TECHNICIAN
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RESPONSIBILITIES
QUALIFICATIONS
IT Support Technician Help Desk Support
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1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience.
2. In lieu of degree, high school diploma or GED and 2+ years of relevant experience.
3. Excellent verbal and written communication skills.
4. Customer service driven.
5. Strong team player
**The Company**:
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
**The Philosophy**:
People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
**The Culture**:
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
**The Mission**:
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
IT Support Technician
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Responsibilities:
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Diagnose and resolve technical hardware and software issues in a timely manner.
- Provide end-user support, responding to support requests via ticketing system, email, and phone.
- Assist with network troubleshooting, including connectivity issues and basic network configuration.
- Manage user accounts, permissions, and access rights.
- Perform routine system maintenance, updates, and security checks.
- Document all support activities, resolutions, and configurations in the knowledge base.
- Install and maintain company-specific applications and software.
- Assist in setting up new employee workstations and onboarding IT equipment.
- Troubleshoot and resolve issues with mobile devices and peripherals.
- Escalate complex technical issues to senior IT staff or specialized teams.
- Ensure all IT equipment is properly maintained and inventory is kept up-to-date.
- Provide technical guidance and support to end-users on best practices.
- Collaborate with the IT team on various projects and system upgrades.
- Maintain a high level of customer service and user satisfaction.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 2-3 years of experience in IT support or helpdesk roles.
- Proven experience with hardware and software troubleshooting.
- Knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with Microsoft Office Suite and common business applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple support tickets simultaneously.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Experience with remote support tools is beneficial.
- Customer-focused attitude with a commitment to providing excellent service.
- Ability to work effectively in an on-site environment.
Network Support Technician
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Company Overview
Easa College Of Engineering & Technology is a premier higher education institution situated in Coimbatore, Tamil Nadu, India. With a dynamic team of 201-500 employees, Easa College offers a robust platform for academic excellence and innovation in the field of engineering and technology. The college prides itself on delivering quality education and fostering a collaborative environment for both personal and professional growth.
Job Overview
Easa College Of Engineering & Technology is seeking a skilled Network Support Technician to join our team in Coimbatore. This mid-level, full-time position requires a professional with 4-6 years of experience in network management and support. The ideal candidate will have expertise in managing network infrastructures and troubleshooting issues to ensure seamless connectivity and security within our educational environment.
Qualifications and Skills
- Bachelor Engineering or related field is preferable
- Proficiency in Cisco Networking, with the ability to troubleshoot and configure Cisco devices to optimize network performance.
- Strong understanding of TCP/IP fundamentals and the capability to apply this knowledge in identifying and resolving network problems.
- Experience in firewall configuration and maintenance to guarantee network integrity and security against threats and vulnerabilities.
- Hands-on experience with VPN setup, ensuring secure remote access for staff and students as part of the college's network strategy.
- Proficient in using network diagnostics tools to monitor, analyze, and resolve network issues swiftly.
- Skilled in LAN/WAN maintenance to ensure stable and high-performing network infrastructures.
- In-depth knowledge of network security protocols to safeguard sensitive information and uphold compliance requirements.
- Capability to manage and troubleshoot Wi-Fi networks, ensuring reliable connectivity throughout the campus premises.
Roles and Responsibilities
- Monitor and maintain the college's network infrastructure, ensuring high availability and optimal performance at all times.
- Diagnose and troubleshoot network issues, implementing solutions to restore connectivity and prevent recurrence.
- Configure and manage firewalls, routers, switches, and other network devices to enhance network security and efficiency.
- Provide support for VPN connections to facilitate secure remote access for users, ensuring data confidentiality and integrity.
- Conduct regular network performance assessments and audits, suggesting improvements for efficiency and reliability.
- Implement and maintain LAN/WAN solutions, ensuring seamless integration and operation within the existing network architecture.
- Develop and enforce network security measures, including access control and intrusion detection systems, to protect against unauthorized access.
- Collaborate with the IT department to plan and execute network upgrades and expansions to support the college's growing technological needs.
Field Support Technician
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Field Support Technician
Do you naturally step in to support others and take pride in being the dependable go to' person? Are you driven by the satisfaction of seeing tasks through to completion with precision and care, always aiming for excellence and stakeholder delight?
About the role
We are looking for a Field Support Technician at Permobil Australia Pty Ltd, you will be responsible for providing exceptional technical support to our customers and the local territory managers. Your focus will be on providing high quality after-sales technical support, including troubleshooting, diagnostics, basic repairs, and training to customers. You will also assist team members with the setup of trials, delivery of equipment, and generation of quotes. This full-time position is based in Queensland and is crucial in ensuring our clients receive the highest quality of care and assistance with their Permobil products.
What you'll be doing
What we're looking for
What we offer
At Permobil, we are committed to supporting our employees' growth and development. You will have access to ongoing training, mentorship opportunities, and the chance to work with a dedicated and passionate team. We also offer a competitive salary and a collaborative work environment that values work-life balance.
About us
Permobil Australia Pty Ltd is a leading provider of high-quality power wheelchairs and mobility solutions. With a focus on innovation, customer service, and improving the lives of our clients, we have established ourselves as a trusted partner in the assistive technology industry. Join our team and be a part of our mission to empower individuals with mobility challenges to live their best lives, putting a smile on their faces.
Apply now to become our next Field Support Technician!
More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit .
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Software Support Technician
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XPEL, Inc. (NASDAQ: XPEL), a leading supplier of automotive paint protection films, window films, ceramic coatings, and commercial/residential flat glass film, is currently seeking a Software Support Technician for its Pune, India office.
Summary
IT Service Desk Technician to assist our customers and internal employees to provide Level 1 technical support, on hardware (computers, tablets, printers, plotters, etc.) and software (windows 10/11, DAP (Design Access Program), Office 365), managing the Access Control system and managing licenses for other applications, create IT knowledge articles for end-users and re-imaging computers.
Core Duties
Answering calls from customers and internal employees:
- Assisting with the installation, operation, and troubleshooting of cutting plotters
- Provide end user training on basic use and functionality of plotter, XPEL DAP software and other common applications.
- Document and train on troubleshooting steps to resolve common errors.
- Works with the DAP team to conduct software testing prior to customer updates.
- Provide troubleshooting support via direct person-to-person support, chat room communication, and training sessions.
- Provide Tier 1 Tech Support to: Hardware (Laptops, Tablets, Printers, Plotters and Cell phones) and Software (MS Office, XPEL DAP Software, MS Edge and others).
- Create and Delete new Active Directory Accounts
- Create, and Delete New O365 Accounts
- Manage permissions in Active Directory
- Manage Software Licenses.
- Manage IT Procurement for Laptops, Dock Stations, keyboards, mouse, printers and Software.
- Manage Access Control System: Add and Remove Badges and provide door access.
- Maintain clear communication with customers and team members to ensure all issues are thoroughly resolved with a focus on customer satisfaction.
- Consistently follow documented processes and procedures.
- Create thorough resolution documentation based on XPEL procedures.
- Participate in pre-release testing for new products when appropriate.
- Provide feedback to other departments to continue to improve our products and services.
- Perform other duties as assigned.
Job Requirements:
Education :
- Associate degree in Computer Science or business-related field.
Experience :
- Minimum of 4 years in Helpdesk Support Tier 1 Hardware and Software
- Minimum of 2 years in O365.
- Minimum of 3 years in Windows 10/11
- Maintenance support to Plotters is a plus.
Minimum Knowledge and Skills :
- Strong communication skills
- Must be Solution Oriented, organized, self-motivated, work well independently and on a team.
- Must have good written and verbal communication skills.
- Must have good critical thinking and problem-solving skills.
Benefits:
Competitive salary and comprehensive benefits package.
Opportunity to lead and contribute to innovative projects in the automotive technology sector.
Access to cutting-edge technologies and professional development opportunities.
- Collaborative and inclusive company culture that values creativity and innovation.
Languages Required :
- English
Travel requirements : 10% of the time.
XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
Skills Required
O365, plotters , Active Directory, It Procurement, Ms Office, Windows 10