523 Swiggy jobs in India
Food Delivery Driver
Posted today
Job Viewed
Job Description
Two wheeler and smart phone required.
Location -Triprayar,ഇടമുറ്റം, vadanapally.
**Job Types**: Full-time, Part-time, Freelance, Fresher
**Salary**: From ₹12,000.00 per month
Jadwal:
- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
Tunjangan:
- Health insurance
Upah Tambahan:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Thrissur, Kerala, Trichur - 680566, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Driving 2-Wheeler: 1 year (preferred)
**Language**:
- Hindi (preferred)
License/Certification:
- LMV License (preferred)
- Motorcycle (preferred)
**Speak with the employer**
+91-XXX
Food Delivery Driver
Posted today
Job Viewed
Job Description
- Delivering different types of packages like apparels, appliances, and food items
- Verifying recipient’s details before handing over the package
- Updating delivery status upon completion
- Accepting payments and maintaining transaction records
- Ensuring proper handling of the company vehicle
- Adhering to road safety guidelines and traffic rules at all times
- Checking for alternate and shorter routes to avoid heavy traffic
- Executing all deliveries within the given time frame
- Loading and unloading packages carefully
- Addressing customer queries and complaints in a timely and professional manner
- Checking for any discrepancies or irregularities in the packages
- Obtaining the recipient’s signature upon delivery
- Reporting to the supervisor in case of any road accidents or traffic violations
- Seeking customer feedback on the service provided
- Preparing and maintaining logs and reports
- Ensuring the safety of products during the delivery process
- Prioritizing deliveries as per locations and deliverable items
- Reviewing and verifying invoices
- Arranging for return shipments when needed
- Coordinating with dispatchers and other team members
- Keeping track of shipments and inventory stock
- Reporting any suspicious or damaged packages to the supervisor Immediately
**Requirements**:
- Degree or Diploma in any field
- Prior experience of working as a Delivery Boy in Logistics industry
- Holding a valid identification card and driver’s license
- Knowledge of traffic rules and road safety guidelines
- Excellent time management and communication skills
- Physically fit
- Ability to work at irregular hours and in extreme weather conditions
- Familiarity with GPS and other navigation technologies
- Demonstrating reliability and punctuality
- Vigilant
- Ability to work independently
- Ability to multitask
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹6,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Performance bonus
- Shift allowance
Application Question(s):
- DO U HAVE BIKE
Ability to Relocate:
- Bengaluru, Karnataka: Relocate before starting work (required)
Work Location: In person
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
Associate Consultant- delivery (Service Portal Developer)
Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThis is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
Development of New Features:
Systems and Modules:
MMP Service:
TASK Merchant Portal:
Keycloak – Identity Provider:
CI/CD:
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
Programming Languages:
Web Development:
CMS and Frameworks:
APIs and Protocols:
Database:
Additional Skills (Nice-to-Have):
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
Associate Consultant- delivery (Service Portal Developer)
Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThis is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
Development of New Features:
Systems and Modules:
MMP Service:
TASK Merchant Portal:
Keycloak – Identity Provider:
CI/CD:
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
Programming Languages:
Web Development:
CMS and Frameworks:
APIs and Protocols:
Database:
Additional Skills (Nice-to-Have):
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
- Maintain and enhance the functionality of the existing eBS ServicePortal/SHS web portal.
- Oversee the ongoing maintenance of the MMP Service, focusing on seamless integration with SAP.
- Ensure the stability and performance of the TASK Merchant Portal, allowing customers to download invoices and manage users effectively.
Development of New Features:
- Collaborate with the team to develop new features for the existing portal systems.
- Participate in the design and implementation of enhancements to the MMP Service and TASK Merchant Portal.
Systems and Modules:
- eBS ServicePortal/SHS:
- Web portal based on CMS Sitefinity by Progress.
- Utilizes ASP.NET MVC, C#, and Sitefinity framework.
- Server-side rendering of widgets.
MMP Service:
- Interfaces with SAP for registration processes and post-box functionality.
- Base technology includes ASP.NET and C#.
TASK Merchant Portal:
- ASP.NET MVC, C# based web portal.
- Allows customers to download invoices and manage users.
Keycloak – Identity Provider:
- Integration with Identity Provider for secure authentication.
- Uses technologies such as SAML, OpenIDConnect over RHSSO/Keycloak.
CI/CD:
- Utilize tools such as TeamCity (build server), Octopus Deploy (deployment server), and Artifactory (NuGet and deployment artifact repository) for continuous integration and deployment.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
- Capability to understand and work with existing code bases.
- Ability to improve and enhance different parts of the system.
Programming Languages:
- 4+ Years experience in .NET and C# programming.
Web Development:
- Experience with ASP.NET MVC for web and API.
- Familiarity with ASP.NET Web Forms.
CMS and Frameworks:
- Expertise in Sitefinity CMS.
- Knowledge of SignalR for real-time functionality.
APIs and Protocols:
- Experience with ReST and SOAP based APIs.
- Familiarity with SAML, OpenIDConnect over RHSSO/Keycloak.
Database:
- General understanding of Windows Server and Internet Information Server.
- MSSQL database development skills.
Additional Skills (Nice-to-Have):
- Experience with API gateways.
- Frontend development skills, including Flexbox, Bootstrap, CSS, HTML, and JavaScript.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
- Maintain and enhance the functionality of the existing eBS ServicePortal/SHS web portal.
- Oversee the ongoing maintenance of the MMP Service, focusing on seamless integration with SAP.
- Ensure the stability and performance of the TASK Merchant Portal, allowing customers to download invoices and manage users effectively.
Development of New Features:
- Collaborate with the team to develop new features for the existing portal systems.
- Participate in the design and implementation of enhancements to the MMP Service and TASK Merchant Portal.
Systems and Modules:
- eBS ServicePortal/SHS:
- Web portal based on CMS Sitefinity by Progress.
- Utilizes ASP.NET MVC, C#, and Sitefinity framework.
- Server-side rendering of widgets.
MMP Service:
- Interfaces with SAP for registration processes and post-box functionality.
- Base technology includes ASP.NET and C#.
TASK Merchant Portal:
- ASP.NET MVC, C# based web portal.
- Allows customers to download invoices and manage users.
Keycloak – Identity Provider:
- Integration with Identity Provider for secure authentication.
- Uses technologies such as SAML, OpenIDConnect over RHSSO/Keycloak.
CI/CD:
- Utilize tools such as TeamCity (build server), Octopus Deploy (deployment server), and Artifactory (NuGet and deployment artifact repository) for continuous integration and deployment.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
- Capability to understand and work with existing code bases.
- Ability to improve and enhance different parts of the system.
Programming Languages:
- 4+ Years experience in .NET and C# programming.
Web Development:
- Experience with ASP.NET MVC for web and API.
- Familiarity with ASP.NET Web Forms.
CMS and Frameworks:
- Expertise in Sitefinity CMS.
- Knowledge of SignalR for real-time functionality.
APIs and Protocols:
- Experience with ReST and SOAP based APIs.
- Familiarity with SAML, OpenIDConnect over RHSSO/Keycloak.
Database:
- General understanding of Windows Server and Internet Information Server.
- MSSQL database development skills.
Additional Skills (Nice-to-Have):
- Experience with API gateways.
- Frontend development skills, including Flexbox, Bootstrap, CSS, HTML, and JavaScript.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Associate Consultant- delivery (Service Portal Developer)
Posted today
Job Viewed
Job Description
Associate Consultant- delivery (Service Portal Developer)
Date posted 01/11/ Location Pune | India, Chennai | India Company WorldlineThis is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a skilled and motivated eBS Service Portal Developer to join our team. The successful candidate will be responsible for the maintenance, improvement, and development of features for our existing portal systems, including eBS ServicePortal/SHS, MMP Service, and TASK Merchant Portal. The role involves working with technologies such as ASP.NET MVC, C#, Sitefinity CMS, and various other tools within our CI/CD pipeline.
Day-to-Day Responsibilities
Maintenance and Improvement:
Development of New Features:
Systems and Modules:
MMP Service:
TASK Merchant Portal:
Keycloak – Identity Provider:
CI/CD:
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
General Skills:
Programming Languages:
Web Development:
CMS and Frameworks:
APIs and Protocols:
Database:
Additional Skills (Nice-to-Have):
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
Customer Service/delivery Driver
Posted today
Job Viewed
Job Description
- Safely drive and operate delivery vehicle at all times.
- Read, analyse, and interpret general invoices and delivery sheets.
- Help with work orders as part of daily delivery route.
- Maintain the vehicle in a clean and proper condition.
- Will also bend to retrieve, lift, and carry supplies and equipment.
- Verify delivery of items with customer and obtain proper signatures.
- Use hand held device for routing information, customer delivery information.
- Work in a safe manner by complying with all procedures, rules and regulations.
- Inspect loads are properly secured for compliance and safety.
**Qualifications**
- Certification to operate commercial vehicles or commercial driver's license.
- Able to load and unload vehicles in a timely and professional manner.
- A problem solver with a good work ethic, product knowledge, and demonstrated decision making skills.
- Can multitask and address concerns professionally and on time.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91
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Service Delivery Manager (SOC Service)
Posted 8 days ago
Job Viewed
Job Description
This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.
Company Profile:
3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.
About the Role:
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.
You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.
This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.
A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.
Key Responsibilities
- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Ensure L1 and L2 analysts are meeting SLA and following the procedures.
- Great report writing skills.
- Onboarding of new Clients.
- Continuously improve operations and client engagement.
- Continual Service Improvement Plans (CSIP) for client patch
- Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
- Risk and Issue Management
- Problem Management
- Scope Management
- Change Management
- Major incident management
Skills and Experience:
- Minimum of 5 years of work experience in Service Management
- Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
- Experienced working in an MSP environment
- ITIL Service Management accreditation
- Proven experience with Incident response.
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated skills in time management ·
- Strategic thinking with a get-up-and-go attitude
- A willingness to work and adapt to a fast-growing & changing environment.
- Self-sufficiency and a high degree of autonomy.
- Ability to work within a team and achieve results through others
- Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
- Lead the incidents to resolution.
Desirable
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
- Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role
Service Delivery Manager (SOC Service)
Posted 8 days ago
Job Viewed
Job Description
Company Profile:
3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.
About the Role:
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.
You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.
This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.
A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.
Key Responsibilities
Preparing and presenting client operational reporting at monthly meetings
Client SLAs and Reporting (including driving enhancements)
Ensure L1 and L2 analysts are meeting SLA and following the procedures.
Great report writing skills.
Onboarding of new Clients.
Continuously improve operations and client engagement.
Continual Service Improvement Plans (CSIP) for client patch
Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
Risk and Issue Management
Problem Management
Scope Management
Change Management
Major incident management
Skills and Experience:
Minimum of 5 years of work experience in Service Management
Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
Experienced working in an MSP environment
ITIL Service Management accreditation
Proven experience with Incident response.
Strong working knowledge of ITSM service delivery concepts
Demonstrated ability to position and present at a C-suite level
Demonstrated ability to lead and collaborate with a multi-disciplined team
Demonstrated skills in time management ·
Strategic thinking with a get-up-and-go attitude
A willingness to work and adapt to a fast-growing & changing environment.
Self-sufficiency and a high degree of autonomy.
Ability to work within a team and achieve results through others
Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
Lead the incidents to resolution.
Desirable
Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role
Service Delivery Manager (SOC Service)
Posted today
Job Viewed
Job Description
This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.
Company Profile:
3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.
About the Role:
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.
You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.
This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.
A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.
Key Responsibilities
- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Ensure L1 and L2 analysts are meeting SLA and following the procedures.
- Great report writing skills.
- Onboarding of new Clients.
- Continuously improve operations and client engagement.
- Continual Service Improvement Plans (CSIP) for client patch
- Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
- Risk and Issue Management
- Problem Management
- Scope Management
- Change Management
- Major incident management
Skills and Experience:
- Minimum of 5 years of work experience in Service Management
- Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
- Experienced working in an MSP environment
- ITIL Service Management accreditation
- Proven experience with Incident response.
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated skills in time management ·
- Strategic thinking with a get-up-and-go attitude
- A willingness to work and adapt to a fast-growing & changing environment.
- Self-sufficiency and a high degree of autonomy.
- Ability to work within a team and achieve results through others
- Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
- Lead the incidents to resolution.
Desirable
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
- Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role