250 Systems Analysis jobs in India

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Responsibilities

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Oracle E-Bis SCM Consultant do at Fiserv?

As an Oracle Sr Application Analyst, you are the first point of contact to support all Oracle E- Business Suite users. You will be primarily involved in the Functional team of Payment Acceptance Billing Platform serving in EMEA built on Oracle EBS technology platform. You will closely work with peer BAs, SMEs on highly complex projects, BAU issues and defects. You should collaborate with Developers, Architects and DBAs to implement various Project. You should work pro-actively on improving existing solutions and processes to optimize the usage of the system covering the business needs. You will also be responsible for user and team member training.

Your overall general expertise in all E-Business Suite modules is required to propose solutions which will contribute to the success of the Company and to make it competitive in the market.

What you will do:

What you will need to have:

What would be great to have:

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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Summary of Position:

IT Systems Software Analysis & Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). The work includes: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the IT System •Developing programming specifications, diagrams, and flowcharts •Writing code in lower-level programming languages to optimize the performance and efficiency of an organization’s IT platform/infrastructure •Configuring, customizing, diagnosing, and enhancing vendor systems software (e.g., operating systems software and utilities that manage access to peripherals, facilitate networking, manage memory allocation, manage file storage on hard drives, etc.) •Writing diagnostic programs to test integrated software/hardware systems and resolve system faults •Creating functional and technical documentation of systems software programs and code.

Key Responsibilities:

Key Requirements/Minimum Qualifications:

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager- Business/Systems Analysis - Revenue Systems Ops

Overview:

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

• The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

• The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.

• The Manager- Business/Systems Analysis, will lead strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support to include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to include Order Management, Sales (Saleforce.com), FinancialForce/PSA, and other new platforms implemented related to operations globally.

Role

• Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organization.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
Provide system engineering for products you manage including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the Salesforce.com Revenue operational systems' user base.
• Provide technical and process support for inquiries for Revenue Business Operation’s platforms, to include support related to system records that drive delivery, billing and revenue recognition
• Operational support of our product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
• Under general supervision, support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits

All About You

• BS/BA degree or combination of experience and formal education
• Relevant experience (e.g. senior business analyst, product owner, consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquires.
• Demonstrates ability to contribute to support projects/ inquiries related to CRM, ERP or other RevenueOps operational systems (Oracle, Salesforce.com, Billing, etc.)
• Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Visio is a plus
• Proven team player with excellent interpersonal skills, verbal and written communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach
• Ability to work independently and maintain confidentiality

Preferred qualifications

• Experience in implementing or managing CRM/ Order Management / ERP solutions. Salesforce.com is a plus.
• Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $102,000 - $58,000 USD

Arlington, Virginia: 117,000 - 182,000 USD

Purchase, New York: 117,000 - 182,000 USD