1,411 Systems Analyst jobs in India
Systems Analyst
Posted 1 day ago
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About the role
Systems Analysts provide first level of technology support to our colleagues across the organisation. You use technology tools to record, diagnose and resolve the issues or transfer to support teams for further investigation/resolution. You address issues holistically and prioritise them according to the business impact. You exhibit excellent interpersonal skills to ensure customer satisfaction.
You will be responsible for
- Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only)
- Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only)
- Able to accurately capture all information required for investigation and diagnose technology issues
- Prioritise issues based on impact and urgency, transfer or escalate where required
- Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
- Collaborate with colleagues, peers, senior systems analysts and managers to resolve/escalate incidents/problems
- Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
- Work with colleagues to provide resolution in an effective, empathic and timely manner
- Customer focussed, demonstrates empathy, even when under pressure with clear and concise communications
- Keep up to date with technology and use this knowledge to improve resolution times
- Self-motivated, team player & adaptable to new technology
- Possesses knowledge of relevant SLA's and their implications for support
- Identify, recommend process improvements where relevant
- Seek to pass on knowledge to others and manage time efficiently
You will need
Working knowledge (must have):
ITIL processes (Incident Management)
Excellent communication Skills
Microsoft Windows and Office Troubleshooting
Network Troubleshooting
Ticketing systems & SLA
Windows Desktop Support
Whats in it for you?
At Tesco, we are committed to providing the best for you.
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.
Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.
Salary - Your fixed pay is the guaranteed pay as per your contract of employment.
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
About Us
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues
Tesco Technology
Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles.
At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations – from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.
Systems Analyst
Posted 1 day ago
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Job Description
Location: Chennai
Experience: 3 - 5 Years
Must Have Skills-
The Skills that are Key to this role
Knowledge on Scheduler tool (preferred Control M)
Mainframe JCL, COBOL Basics, SDSF
SNOW – Incident, Change & Service Request processing.
Technical / Behavioral-
Collaborative Team worker
Flexible to work in shifts
Good Communication skills
Systems Analyst
Posted 1 day ago
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Job Description
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa's Corporate IT (CIT) organization is adding a Support Specialist for ServiceNow in Bangalore to its People Technology team to help provide support to key stakeholders and solutions within our ServiceNow environment.
We have a passion for architecting, designing, building, and connecting software solutions for Visa. Our portfolio includes SaaS and hosted packaged applications such as Workday, ServiceNow, ADP, SmartRecruiters, and some homegrown solutions. We are seeking a talented and motivated Production Support Specialist with experience in ServiceNow HRSD to join our team. In this role, you will be responsible for providing technical support and troubleshooting for our HR Service Delivery platform, ensuring the smooth operation of our HR services and processes.
If this sounds exciting, we want to chat and tell you more about our work culture and environment to see if this will be a good fit for both of us.
Essential Functions
- Provide day-to-day production support for the ServiceNow HR Service Delivery (HRSD) platform including incident management, problem resolution, and service request fulfillment
- Collaborate with cross-functional teams to resolve user issues and ensure the timely resolution of technical problems related to HRSD
- Monitor system performance and proactively identify and address potential issues or bottlenecks
- Develop and maintain system documentation including standard operating procedures, troubleshooting guides, and knowledge base articles
- Assist in the implementation of system enhancements, upgrades, and patches ensuring minimal impact on production systems
- Conduct regular system audits to ensure data integrity and compliance with HR policies and regulations
- Provide training and guidance to end users on HRSD system functionality and best practices
- Stay up to date with the latest ServiceNow HRSD features and industry trends to continuously improve system performance and user experience
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays, with a general guidepost of being in the office 50 percent of the time based on business need.
Governance, Risk and Compliance
- Participate in internal audits and ensure adherence to ITIL processes including Incident, Change, and Problem Management
- Complete application risk assessments and support security and privacy documentation
- Coordinate with vendors and Operational Resiliency teams for disaster recovery planning and service impact assessments
- Execute tasks as per IAM procedures including user access reviews and entitlements management
- Manage patching and remediation plans in collaboration with infrastructure and security teams
- Report and manage noncompliance situations and support audit issue resolution and tracking
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Bachelor's degree in Computer Science, Information Systems, or a related field
1 to 3 years of experience in production support, preferably in a ServiceNow HRSD environment
Strong knowledge of ServiceNow HR Service Delivery (HRSD) module including Incident Management, Case Management, and Knowledge Management
Experience in troubleshooting and resolving technical issues related to HRSD
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities simultaneously
ServiceNow HRSD certification is a plus
Strong follow-through and the ability to drive closure and resolution of complex system issues
Excellent problem identification, analysis, and solving skills
Exceptional communication and customer-facing skills, able to interact effectively with diverse groups of global partners, both technical and business users
Active listener, relationship builder, and team player
Experience working in an Agile environment
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Systems Analyst
Posted today
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Working closely with operations and engineering teams, the System Analyst 2 will primarily focus on supporting the Back-End tier of the Millennium architecture.
The ideal candidate should possess a solid understanding and hands on experience with Linux environment, understanding of networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment. In this role, you will perform daily system operations tasks to verify system integrity and availability, daily software updates across multiple customer base, responding to customer service requests, system upgrades and resource optimization, security implementations. You will implement monitoring for servers and systems and respond to alarms to prevent or resolve impacts to production systems. You will manage change and project activities while communicating with impacted stakeholders.
Responsibilities
Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond to various Customer Service Request. Perform security implementation. Collaborate with project managers and other technical teams.
Qualifications:
- Experience with working on Linux systems.
- Knowledge of Windows Operating Systems
- Basic networking knowledge
- Strong problem-solving skills.
- Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage.
- Able to work in a collaborative team environment.
- Bachelors degree in computer science, information systems or equivalent.
- Min. 3-6 years experience
Systems Analyst
Posted 1 day ago
Job Viewed
Job Description
Location: Chennai
Experience: 3 - 5 Years
Must Have Skills-
The Skills that are Key to this role
Knowledge on Scheduler tool (preferred Control M)Mainframe JCL, COBOL Basics, SDSFSNOW Incident, Change & Service Request processing.
Technical / Behavioral-
Collaborative Team worker Flexible to work in shifts Good Communication skills
Systems Analyst
Posted today
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Job Description
As part of this role, you will have the opportunity to:
Requirements:
Systems Analyst
Posted today
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About The Role
Key Responsibilities
Code and develop business applications based on requirement using Core Java, Java2 Enterprise Edition (J2EE) components, React JS , web services and Oracle SQL &No SQL DB
Experience and Skills Required
Qualifications
Technology
Additional Information Not SpecifiedBe The First To Know
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Systems Analyst
Posted today
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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
The 3PAS (Third Party Application Support) Analyst is responsible for supporting all third-party applications for both downstream and upstream applications. The Analyst will serve as a primary point of contact to identify and support third party applications and involve in upgrade and transformation projects.
ESSENTIAL JOB FUNCTIONS:
SUPPLEMENTAL JOB FUNCTIONS:
Rotational shift – weekdays On-call responsibilities – weekend
Qualifications
EDUCATION & EXPERIENCE:
Business Systems Analyst
Posted 2 days ago
Job Viewed
Job Description
Other
**Environmental Conditions**
Office
**Job Description**
**Summarized Purpose:**
We are presenting an outstanding opportunity to join Thermo Fisher Scientific as a Business Systems Analyst! In this role, you will play a crucial part in analyzing business and user needs, documenting requirements, and crafting functional specifications for systems and reports. Your expertise will help us precisely define systems scope and objectives through detailed research and understanding of business systems and industry requirements.
**Education/Experience:**
+ Requires a 4-year degree in Computer Science or a related area.
+ 2-4 years of experience in a software development environment, with at least 2 years directly involved in requirement gathering.
**Major Job Responsibilities:**
+ Gather and write requirements and design specifications for large or moderately complex systems.
+ Analyze issues with requirements and design.
+ Define interaction of data with other systems/databases at Thermo Fisher or client companies.
+ Collaborate with developers, QA testers, validation team members, and managers to build and analyze various project documentation.
+ Provide mentorship to associate level Business System Analyst staff.
+ Stay updated with the latest developments in related technologies and share knowledge with team members.
+ Train on new technologies and tools related to job duties.
+ Work on problems of moderate scope, applying company policies and procedures to resolve various issues.
+ Build productive internal and external working relationships.
**Knowledge, Skills, and Abilities:**
+ Good understanding of the system development life cycle and requirements methodology.
+ Proficiency in requirement gathering methodologies such as waterfall, Agile, Spiral, JAD sessions, and standard methodologies.
+ Ability to write use cases and specifications for moderately complex systems.
+ Good MS Office skills.
+ Excellent business skills, including documentation, presentation, interpersonal, and communication.
+ Strong problem-solving, analytical, planning, and organizational skills.
+ Intermediate interaction with relational databases.
**Must Have Skills:**
+ Ability to collaborate with end-users to build test scenarios.
+ Assess situations to identify causes, gather and process relevant information, and generate possible solutions.
+ Highly organized, diligent, and able to accommodate shifting priorities.
+ Must possess positive attitude, enthusiasm, and energy.
+ Strong work ethic and comfort under tight deadlines.
+ Familiarity with collaboration tools for communication and document sharing.
+ Dedication to professional development.
**Good to Have Skills:**
+ Experience with 21 CFR part 11 and SDLC standard methodologies.
+ Experience in healthcare and/or clinical research.
**Working Hours:**
**India:** 05:30 PM to 02:30 AM IST
**Philippines:** 08:00 PM to 05:00 AM PST
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Business Systems Analyst
Posted 2 days ago
Job Viewed
Job Description
Other
**Environmental Conditions**
Office
**Job Description**
**Summarized Purpose:**
We are presenting an outstanding opportunity to join Thermo Fisher Scientific as a Business Systems Analyst! In this role, you will play a crucial part in analyzing business and user needs, documenting requirements, and crafting functional specifications for systems and reports. Your expertise will help us precisely define systems scope and objectives through detailed research and understanding of business systems and industry requirements.
**Education/Experience:**
+ Requires a 4-year degree in Computer Science or a related area.
+ 2-4 years of experience in a software development environment, with at least 2 years directly involved in requirement gathering.
**Major Job Responsibilities:**
+ Gather and write requirements and design specifications for large or moderately complex systems.
+ Analyze issues with requirements and design.
+ Define interaction of data with other systems/databases at Thermo Fisher or client companies.
+ Collaborate with developers, QA testers, validation team members, and managers to build and analyze various project documentation.
+ Provide mentorship to associate level Business System Analyst staff.
+ Stay updated with the latest developments in related technologies and share knowledge with team members.
+ Train on new technologies and tools related to job duties.
+ Work on problems of moderate scope, applying company policies and procedures to resolve various issues.
+ Build productive internal and external working relationships.
**Knowledge, Skills, and Abilities:**
+ Good understanding of the system development life cycle and requirements methodology.
+ Proficiency in requirement gathering methodologies such as waterfall, Agile, Spiral, JAD sessions, and standard methodologies.
+ Ability to write use cases and specifications for moderately complex systems.
+ Good MS Office skills.
+ Excellent business skills, including documentation, presentation, interpersonal, and communication.
+ Strong problem-solving, analytical, planning, and organizational skills.
+ Intermediate interaction with relational databases.
**Must Have Skills:**
+ Ability to collaborate with end-users to build test scenarios.
+ Assess situations to identify causes, gather and process relevant information, and generate possible solutions.
+ Highly organized, diligent, and able to accommodate shifting priorities.
+ Must possess positive attitude, enthusiasm, and energy.
+ Strong work ethic and comfort under tight deadlines.
+ Familiarity with collaboration tools for communication and document sharing.
+ Dedication to professional development.
**Good to Have Skills:**
+ Experience with 21 CFR part 11 and SDLC standard methodologies.
+ Experience in healthcare and/or clinical research.
**Working Hours:**
**India:** 05:30 PM to 02:30 AM IST
**Philippines:** 08:00 PM to 05:00 AM PST
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.