57 Systems Architecture jobs in Bengaluru
Cloud Solution Architecture
Bangalore, Karnataka
Microsoft Corporation
Posted today
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Data and AI solution area to join the Customer Success Team. As part of this role. you will be responsible
for technical Customer engagements, working with the most challenging and exciting projects within
Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning
across design, build, and operations with a focus on issue. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Customer Centricity
· Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
· Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
· Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
Business Impact
· Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
· Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
· Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
Technical Leadership
· Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
· Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
· Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
· Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property (MIP), Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
Important key criteria:
- Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team
- Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
Additional details
**Qualifications**
**Required/minimum qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**Additional or preferred qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Level 300-400 advanced/experienced resource on SQL Server. Fundamentals should be clear with basic concepts, architecture of SQL Server.
- Strong with SQL Server Core/Engine - Concepts, Architecture, Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, Security, Maintenance, Well versed with evolution of SQL server & enhancements with each version of SQL server, Hands on & practical experiences.
- Breadth skills on other components like Power BI & SSRS, SSIS, SSAS and Azure (Data services).
- Exceptional Hands on & practical experiences working on Reactive scenarios. Troubleshooting skills on Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, SQL setup/patches, Security, Maintenance. Should be able to handle SQL Server Administration & Operational troubleshooting reactive scenarios as needed. On reactive scenarios should be able to drive clear action plans, follow up to closure.
- Technical Leadership quality and escalation handling skills.
- Should be able to converse with stakeholders/business/application owners.
- Collaborating & Partnering with team members internally & externally.
- Ready to deliver as soon as possible. Should not be dependent on ramp up/training to start delivering on SQL related work.
Demonstrate hands-on expertise in:
- Azure Data Factory, Azure Data Lake, SQL Pools, Spark Pools
- Azure ML, Cognitive Services, OpenAI, Power BI, Microsoft Fabric
- Databricks, Delta Lake, Unity Catalog, Synapse Pipelines
- Ensure solutions meet enterprise-grade standards for performance, security, scalability, and governance.
Technical Leadership
- Serve as a trusted advisor to customer executives, architects, and developers on AI strategy, data governance, and analytics modernization.
- Drive proof-of-concepts (POCs) and minimum viable products (MVPs) for AI and analytics use cases.
- Guide customers in deploying ML models, building data pipelines, and operationalizing AI solutions
- Lead technical engagements with enterprise customers focused on data modernization, advanced analytics, and AI/ML solutioning.
- Architect and implement scalable solutions using Azure Synapse, Azure Databricks, Azure Machine Learning, Power BI, and Microsoft Fabric.
- Translate business requirements into technical architectures that leverage AI services, data lakes, real-time intelligence, and predictive analytics.
AI-900: Azure AI Fundamentals (Required)
DP-100: Azure Data Scientist Associate
DP-600: Fabric Analytics Engineer Associate
DP-700: Fabric Data Engineer Associate
PL-300: Power BI Data Analyst Associate
DP-300: Azure Database Administrator Associate
DP-420: Azure Cosmos DB Developer
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Data and AI solution area to join the Customer Success Team. As part of this role. you will be responsible
for technical Customer engagements, working with the most challenging and exciting projects within
Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning
across design, build, and operations with a focus on issue. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Customer Centricity
· Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
· Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
· Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
Business Impact
· Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
· Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
· Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
Technical Leadership
· Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
· Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
· Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
· Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property (MIP), Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
Important key criteria:
- Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team
- Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
Additional details
**Qualifications**
**Required/minimum qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**Additional or preferred qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Level 300-400 advanced/experienced resource on SQL Server. Fundamentals should be clear with basic concepts, architecture of SQL Server.
- Strong with SQL Server Core/Engine - Concepts, Architecture, Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, Security, Maintenance, Well versed with evolution of SQL server & enhancements with each version of SQL server, Hands on & practical experiences.
- Breadth skills on other components like Power BI & SSRS, SSIS, SSAS and Azure (Data services).
- Exceptional Hands on & practical experiences working on Reactive scenarios. Troubleshooting skills on Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, SQL setup/patches, Security, Maintenance. Should be able to handle SQL Server Administration & Operational troubleshooting reactive scenarios as needed. On reactive scenarios should be able to drive clear action plans, follow up to closure.
- Technical Leadership quality and escalation handling skills.
- Should be able to converse with stakeholders/business/application owners.
- Collaborating & Partnering with team members internally & externally.
- Ready to deliver as soon as possible. Should not be dependent on ramp up/training to start delivering on SQL related work.
Demonstrate hands-on expertise in:
- Azure Data Factory, Azure Data Lake, SQL Pools, Spark Pools
- Azure ML, Cognitive Services, OpenAI, Power BI, Microsoft Fabric
- Databricks, Delta Lake, Unity Catalog, Synapse Pipelines
- Ensure solutions meet enterprise-grade standards for performance, security, scalability, and governance.
Technical Leadership
- Serve as a trusted advisor to customer executives, architects, and developers on AI strategy, data governance, and analytics modernization.
- Drive proof-of-concepts (POCs) and minimum viable products (MVPs) for AI and analytics use cases.
- Guide customers in deploying ML models, building data pipelines, and operationalizing AI solutions
- Lead technical engagements with enterprise customers focused on data modernization, advanced analytics, and AI/ML solutioning.
- Architect and implement scalable solutions using Azure Synapse, Azure Databricks, Azure Machine Learning, Power BI, and Microsoft Fabric.
- Translate business requirements into technical architectures that leverage AI services, data lakes, real-time intelligence, and predictive analytics.
AI-900: Azure AI Fundamentals (Required)
DP-100: Azure Data Scientist Associate
DP-600: Fabric Analytics Engineer Associate
DP-700: Fabric Data Engineer Associate
PL-300: Power BI Data Analyst Associate
DP-300: Azure Database Administrator Associate
DP-420: Azure Cosmos DB Developer
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Manager of Solution Architecture
Bengaluru, Karnataka
Indegene
Posted today
Job Viewed
Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out
Looking to jump-start your career?
We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast track career where you can grow along with Indegene’s high-speed growth.
We are purpose-driven. We enable healthcare organizations be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
If this excites you, then apply below.
Manager – Enterprise Business Solutions (Data & Analytics)
You will be responsible to
- Strategize, lead and design functional and technical solution development for new business acquisition activities related Indegene’s data, analytics, insights oriented solutions.
- Architect pricing models, solution construct and orchestrate between clients and internal stakeholders.
- Drive business solutions design and proposal development activities for Indegene services
- Conduct discovery sessions with customers to shape opportunities and contribute to the overall pipeline development.
- Maximize top line growth by focusing on both incremental and strategic/large deals focused on multi-year contracts at global level
- Evaluate client requirements in collaboration with internal SME/tech experts, aligning them with Indegene's right service proposition.
- Drive end-to-end bid management, author proposal responses, and actively participate in proposal defence discussions.
- Develop a deep understanding of our products and services to identify opportunities for business solutions. Propose value-add solutions and explore avenues for business expansion
- Lead ideation sessions with internal leadership teams to identify innovative win themes and value propositions during proposal development.
- Articulate Indegene value proposition to clients in both written as well live mediums
Must have:
- MBA graduate with overall 9-12 years experience
- Prior experience in managing complex solution development for data management and analytics areas are mandatory
- Experienced in pricing estimations, client discovery discussions and solution architecture related to data & analytics workstreams
- Hands-on experience in bid management, solution design, client presentations and legal agreements (SOWs)
- Prior experience in creating new solutions, POVs and industry benchmarking collateral related to data and analytics areas
- Exposure/understanding of pharma ecosystem will be preferred.
- Skills: Excellent communication and presentation skills, along with an analytical and problem-solving mindset.
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
This advertiser has chosen not to accept applicants from your region.
1
Cloud Solution Architecture - Data & AI
Bangalore, Karnataka
Microsoft Corporation
Posted today
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Are you looking for a role where you can interact directly with large enterprise customers to improve their Azure Data and SQL related technologies? If so, we are looking for you!
We are seeking a Cloud Solution Architect in the CSA Global Delivery organization with deep expertise in Azure Data and SQL. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
The CSA Global Delivery team is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
You will be planning and delivering proactive and reactive support including onsite presence as needed
· You will Identify and manage customer goals and SfMC opportunities to improve the quality, consumption, and health of the customer's solution.
· You will drive and participate in proactive delivery management: spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution.
· You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
· You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
· You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
· You will share and gain knowledge through technical communities.
Technical Leadership
· Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
· Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
· Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
· Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property (MIP), Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
Important key criteria:
- Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team
- Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
Additional details
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 10+ years of Data & AI related experience with at least three of the following technologies: SQL Server 2012 or later on-premises, SQL Server 2012 or later running on Azure VMs, Azure SQL Database, Azure SQL Managed Instance, Azure SQL Hyper-Scale, SQL AAG Clusters, Azure Integration Services
- Strong knowledge of SQL Server Internals
- Practical experience designing / building large OLTP DB systems
- Knowledge of other SQL technologies on Azure (PostgreSQL, MySQL, MariaDB)
- Data & AI Certifications in Microsoft and competing Cloud Technologies.
- Outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
- Strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
- Experience leading and driving projects as well as motivating others.
- Self-motivated, resourceful, and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect
- Ability to develop strong strategic customer relationships that gain the trust and respect of customers.
- Ability to handle critical technical issues and work in difficult support situations.
- Ability to handle difficult or sensitive situations with customers.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Are you looking for a role where you can interact directly with large enterprise customers to improve their Azure Data and SQL related technologies? If so, we are looking for you!
We are seeking a Cloud Solution Architect in the CSA Global Delivery organization with deep expertise in Azure Data and SQL. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
The CSA Global Delivery team is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
You will be planning and delivering proactive and reactive support including onsite presence as needed
· You will Identify and manage customer goals and SfMC opportunities to improve the quality, consumption, and health of the customer's solution.
· You will drive and participate in proactive delivery management: spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution.
· You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
· You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
· You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
· You will share and gain knowledge through technical communities.
Technical Leadership
· Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
· Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
· Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
· Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property (MIP), Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
Important key criteria:
- Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team
- Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
Additional details
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 10+ years of Data & AI related experience with at least three of the following technologies: SQL Server 2012 or later on-premises, SQL Server 2012 or later running on Azure VMs, Azure SQL Database, Azure SQL Managed Instance, Azure SQL Hyper-Scale, SQL AAG Clusters, Azure Integration Services
- Strong knowledge of SQL Server Internals
- Practical experience designing / building large OLTP DB systems
- Knowledge of other SQL technologies on Azure (PostgreSQL, MySQL, MariaDB)
- Data & AI Certifications in Microsoft and competing Cloud Technologies.
- Outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
- Strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
- Experience leading and driving projects as well as motivating others.
- Self-motivated, resourceful, and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect
- Ability to develop strong strategic customer relationships that gain the trust and respect of customers.
- Ability to handle critical technical issues and work in difficult support situations.
- Ability to handle difficult or sensitive situations with customers.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
2
Cloud Solution Architecture - Cloud Infra
Bangalore, Karnataka
Microsoft Corporation
Posted today
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure IaaS, on-premises and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure and Windows infrastructure in on-premises? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed. This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes.
Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering.
Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability.
Coordinating the onboarding phase which includes the Consolidated Assessment Week Delivery.
Remediate proactive recommendations for the specified workloads identified
Plan and implement both a Workload-Specific Service Improvement Plan and a Customer Success Plan
Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts.
Monitoring & Observability: Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer's observability capabilities.
Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation. Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners.
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Broad knowledge of on-premises Microsoft products with deep understanding of Azure HCI /Hyper-V. Other technologies touched are Azure IAAS/Entra ID/Azure arc/Azure monitor /Azure update manager / Windows Server and Networking.
Working experience with developing, debugging, performance tuning and supporting any of the following:
Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall
Azure PaaS, Service Fabric, Azure App Services
AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth
Kubernetes Services/Containers
API Management, API Connections
Logic Apps/Function Apps
Notification Hubs
C#, .NET Framework/.NET Core, Java, Python or related
Experience with troubleshooting, configuring and supporting Network and Hybrid scenarios
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code
Solid understanding of client/server, networking, and Internet technologies fundamentals.
Understanding of n-tier solutions
Experience in systems management, network operations, software support, IT consulting, or related roles.
Solid understanding of client/server, networking, and Internet technologies fundamentals.
The ability to handle customer critical issues and work in difficult situations.
Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure IaaS, on-premises and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure and Windows infrastructure in on-premises? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed. This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes.
Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering.
Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability.
Coordinating the onboarding phase which includes the Consolidated Assessment Week Delivery.
Remediate proactive recommendations for the specified workloads identified
Plan and implement both a Workload-Specific Service Improvement Plan and a Customer Success Plan
Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts.
Monitoring & Observability: Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer's observability capabilities.
Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation. Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners.
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Broad knowledge of on-premises Microsoft products with deep understanding of Azure HCI /Hyper-V. Other technologies touched are Azure IAAS/Entra ID/Azure arc/Azure monitor /Azure update manager / Windows Server and Networking.
Working experience with developing, debugging, performance tuning and supporting any of the following:
Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall
Azure PaaS, Service Fabric, Azure App Services
AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth
Kubernetes Services/Containers
API Management, API Connections
Logic Apps/Function Apps
Notification Hubs
C#, .NET Framework/.NET Core, Java, Python or related
Experience with troubleshooting, configuring and supporting Network and Hybrid scenarios
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code
Solid understanding of client/server, networking, and Internet technologies fundamentals.
Understanding of n-tier solutions
Experience in systems management, network operations, software support, IT consulting, or related roles.
Solid understanding of client/server, networking, and Internet technologies fundamentals.
The ability to handle customer critical issues and work in difficult situations.
Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
3
Cloud Solution Architecture - Azure Infra
Bangalore, Karnataka
Microsoft Corporation
Posted today
Job Viewed
Job Description
International Customer Success Unit (iCSU) brings scale, agility, and cross solution coverage to our largest, most strategic Global Account customers in their international downstream locations outside of headquarters. We operate out of key geographic locations around the world enabling global execution of our customer's digital transformation strategies. We bring a seamless customer experience that crosses functional and geographic boundaries empowering customers to realize the business value of their investments in our technology.
The CSA role is responsible for driving customer satisfaction in adopting and effective use of Microsoft's cloud platforms, consumption, growth with using the array of Cloud services, and the governance of delivery for their portfolio of accounts.
We are looking for a highly motivated and passionate Azure Infra Cloud Solution Architect to drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft field in Enterprise accounts segment of our business. This is a customer facing role, owning overall technical relationship between customer and Microsoft Azure Infrastructure Platform.
You will own the Azure Infra technical support for both pre and post sales including architectural design sessions, specific implementation projects, build MVPs and trouble solving and prevent the issues and support to build more efficient systems with Well-Architect framework. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers to drive Azure Infrastructure solutions to production.
**Responsibilities**
**Scale Customer Engagements**
+ Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering.
+ Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.
+ Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.
+ Engages other internal resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.
**Scale Through Partners**
+ Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
**Build Strategy**
+ Shares competitive insights from customer sessions with colleagues and escalates/resolves competitive situations to influence compete strategies.
+ Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.
+ Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized.
+ Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.
+ Collaborates with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer's business outcomes. Identifies opportunities to promote usage.
**Solution Design and Proof**
+ Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations (e.g., architectural design sessions (ADS), proof of concept (POC) sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.
+ Presents and applies reference architectures across technologies/solution areas to partners or customers for their technology sets.
+ Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).
**Technical Leadership**
+ Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
+ Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.
+ Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.
**Other**
+ Embody our culture ( and values ( Qualifications**
+ Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experience
+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience
+ OR equivalent experience.
**Additional or Preferred Qualifications**
+ 7+ years technical pre-sales or technical consulting, or related experience.
+ 4+ years experience with Azure Infra, hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
+ Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Azure Architect and Development exams, Cloud Platform Technologies, Architecture).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The CSA role is responsible for driving customer satisfaction in adopting and effective use of Microsoft's cloud platforms, consumption, growth with using the array of Cloud services, and the governance of delivery for their portfolio of accounts.
We are looking for a highly motivated and passionate Azure Infra Cloud Solution Architect to drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft field in Enterprise accounts segment of our business. This is a customer facing role, owning overall technical relationship between customer and Microsoft Azure Infrastructure Platform.
You will own the Azure Infra technical support for both pre and post sales including architectural design sessions, specific implementation projects, build MVPs and trouble solving and prevent the issues and support to build more efficient systems with Well-Architect framework. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers to drive Azure Infrastructure solutions to production.
**Responsibilities**
**Scale Customer Engagements**
+ Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering.
+ Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.
+ Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.
+ Engages other internal resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.
**Scale Through Partners**
+ Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
**Build Strategy**
+ Shares competitive insights from customer sessions with colleagues and escalates/resolves competitive situations to influence compete strategies.
+ Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.
+ Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized.
+ Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.
+ Collaborates with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer's business outcomes. Identifies opportunities to promote usage.
**Solution Design and Proof**
+ Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations (e.g., architectural design sessions (ADS), proof of concept (POC) sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.
+ Presents and applies reference architectures across technologies/solution areas to partners or customers for their technology sets.
+ Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).
**Technical Leadership**
+ Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
+ Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.
+ Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.
**Other**
+ Embody our culture ( and values ( Qualifications**
+ Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experience
+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience
+ OR equivalent experience.
**Additional or Preferred Qualifications**
+ 7+ years technical pre-sales or technical consulting, or related experience.
+ 4+ years experience with Azure Infra, hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
+ Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Azure Architect and Development exams, Cloud Platform Technologies, Architecture).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
4
Martech Solution Architecture - Analytics & AI Lead
Bangalore, Karnataka
Diageo
Posted 5 days ago
Job Viewed
Job Description
**Job Description :** ROLE PROFILE Job Title: Martech Solution Architecture - Analytics & AI Lead Location: INDIA or UK (London) Reports To: Head of Martech Solution Architecture & Enterprise Integration Department Marketing CDT Context/Scope: Diageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Arthur Guinness, Alexander Walker, and many other dedicated people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated. Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit. We are a spirited company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray®, Baileys® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong. Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community. In CDT, our objective is to provide world-class consumer experiences that drive brand & business growth - whilst doing so in the most efficient and sustainable way. We have stood-up 5 engines, supported by a transversal MarTech Transformation Office, to scale these outcomes in repeatable way - consistent technology, capabilities and operating models across marketing disciplines. We strive to create global tools to support markets and brands to deliver their shape of A&P in a productive manner. Financial - Indirect management responsibility for optimising cost of Analytics & AI technologies used across CDT, while maximising long-term value delivery in line with Martech strategy. Market Complexity - Global span Leadership Responsibilities & capabilities + Large matrix team leadership across domain Product Leads, Tech Leads and SMEs (~10) + 1-2 CDT senior stakeholders Engine Directors + 3-5 D&T senior stakeholders Consumer & Customer EA, other EAs and domain specific stakeholders Purpose of Role The Martech Solution Architecture - Analytics & AI Lead ensures that Diageo's marketing and consumer analytics technologies are architected to be secure, scalable, and innovative, enabling actionable insights, decision intelligence, and performance optimisation. This role drives architecture excellence across analytics domains including Consumer Planning and Insights, Digital Pulse of Consumer, Marketing Effectiveness and Media Optimisation, Experiential, Consumer Engagement, Commerce Experience, Digital Monitoring and Performance. They will also lead the design and implementation of AI and GenAI solution architectures across all Martech domains, ensuring consistency, compliance, and forward-looking innovation. Top Accountabilities **Technology Roadmaps, Architecture & Design** + Define and maintain domain-specific architecture roadmaps across analytics and AI, aligned with business priorities and enterprise standards. + Lead the definition and documentation of architecture supporting advanced analytics, real-time dashboards, marketing KPIs, and predictive models. + Translate business and marketing requirements into AI/analytics architecture patterns, technical solutions, and implementation blueprints. + Develop architecture patterns and reference implementations for responsible, compliant and scalable AI and GenAI use cases across Martech. <>· **System Integration & Data Flows** + Architect data pipelines and models across Martech domains and enterprise systems to enable real-time insights, experimentation and performance tracking. + Collaborate with data engineering teams to deliver a connected view of the consumer and marketing activity across platforms. **Tool Evaluation & Stack Rationalization** + Evaluate and recommend analytics platforms (BI, experimentation, customer intelligence) and AI solutions with fit-for-purpose capabilities. + Maintain strategic relationships with key analytics/AI vendors, contributing to their product roadmaps. + Identify opportunities to consolidate or sunset legacy tools and reduce stack complexity. **Governance, Privacy & Compliance** + Implement AI ethics, data privacy, and responsible use frameworks across AI/analytics solutions. + Partner with Legal, Security and Compliance to ensure adherence to data protection regulations (e.g., GDPR, CCPA). **Cross-Functional Collaboration** + Partner with Product, Data Science, Media, Insights, and Martech Platform teams to align architecture with business outcomes. + Work closely with Enterprise Architects to ensure analytics/AI solutions fit into the broader technology strategy **Performance Optimization & Scalability** + Design for data scale, system performance and latency minimisation across analytical workflows. + Monitor system health and implement continuous optimisation across AI and analytics pipelines. **Documentation & Knowledge Sharing** + Produce and maintain architectural documentation, data flows, AI models architecture, and compliance controls. + Share best practices across teams and coach domain architects in AI and analytics technologies. Qualifications and Experience Required + 10+ years of experience in IT, data, or software engineering, including 5+ years in analytics and AI architecture roles. + Strong background in consumer and marketing analytics technologies, data platforms, and experience with experimentation platforms. + Hands-on experience with AI/ML, including GenAI architecture, LLMs, prompt engineering frameworks, and MLOps practices. + Proven leadership in designing and scaling data-driven solutions across global, matrixed organisations. + Strong stakeholder engagement skills, with the ability to translate complex technical concepts to non-technical audiences. Barriers to Success in Role Success is seen as: + A scalable, secure, and performant analytics and AI architecture aligned with strategic goals. + Increased marketing agility and decision making through robust insights and predictive intelligence. + Consistent implementation of responsible AI and GenAI practices across domains. + Consolidation of analytics tools and reduction of technical debt. + Effective partnerships with Product, D&T, Data Science, and Insights functions to unlock business value from data. **Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. _If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._ **Worker Type :** Regular **Primary Location:** Bangalore Karle Town SEZ **Additional Locations :** 1HQ **Job Posting Start Date :** With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
This advertiser has chosen not to accept applicants from your region.
5
Lead Solution Architecture - Optimizely DXP CMS
Bengaluru, Karnataka
ITC Infotech
Posted 5 days ago
Job Viewed
Job Description
Lead Solution Architecture - Optimizely DXP CMS
Location : Bangalore / Kolkata / Pune / Hyderabad
Experience : 8+ Years
Job Description:
- Lead solution architecture for Optimizely CMS, CMP, and Personalization/Content Recommendations.
- Define technical roadmaps for multi-site and headless deployments.
- Architect integrations between CMP, CMS, CRM, DAM, and marketing automation systems.
- Oversee setup of personalization engines: segmentation, targeting, and content affinity modelling.
- Ensure compliance with data governance, GDPR/CCPA, and security standards.
- Provide technical leadership, code reviews, and guidance to front-end and back-end teams.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Solution Architecture - Optimizely DXP CMS
Bengaluru, Karnataka
ITC Infotech
Posted today
Job Viewed
Job Description
Lead Solution Architecture - Optimizely DXP CMS
Location : Bangalore / Kolkata / Pune / Hyderabad
Experience : 8+ Years
Job Description:
- Lead solution architecture for Optimizely CMS, CMP, and Personalization/Content Recommendations.
- Define technical roadmaps for multi-site and headless deployments.
- Architect integrations between CMP, CMS, CRM, DAM, and marketing automation systems.
- Oversee setup of personalization engines: segmentation, targeting, and content affinity modelling.
- Ensure compliance with data governance, GDPR/CCPA, and security standards.
- Provide technical leadership, code reviews, and guidance to front-end and back-end teams.
Location : Bangalore / Kolkata / Pune / Hyderabad
Experience : 8+ Years
Job Description:
- Lead solution architecture for Optimizely CMS, CMP, and Personalization/Content Recommendations.
- Define technical roadmaps for multi-site and headless deployments.
- Architect integrations between CMP, CMS, CRM, DAM, and marketing automation systems.
- Oversee setup of personalization engines: segmentation, targeting, and content affinity modelling.
- Ensure compliance with data governance, GDPR/CCPA, and security standards.
- Provide technical leadership, code reviews, and guidance to front-end and back-end teams.
This advertiser has chosen not to accept applicants from your region.
7
Lead Solution Architecture - Optimizely DXP CMS
Bengaluru, Karnataka
ITC Infotech
Posted today
Job Viewed
Job Description
Lead Solution Architecture - Optimizely DXP CMS
Location : Bangalore / Kolkata / Pune / Hyderabad
Experience : 8+ Years
Job Description:
- Lead solution architecture for Optimizely CMS, CMP, and Personalization/Content Recommendations.
- Define technical roadmaps for multi-site and headless deployments.
- Architect integrations between CMP, CMS, CRM, DAM, and marketing automation systems.
- Oversee setup of personalization engines: segmentation, targeting, and content affinity modelling.
- Ensure compliance with data governance, GDPR/CCPA, and security standards.
- Provide technical leadership, code reviews, and guidance to front-end and back-end teams.
This advertiser has chosen not to accept applicants from your region.
8
Lead Solution Architecture - Optimizely DXP CMS
Bangalore, Karnataka
ITC Infotech
Posted 6 days ago
Job Viewed
Job Description
Lead Solution Architecture - Optimizely DXP CMS
Location : Bangalore / Kolkata / Pune / Hyderabad
Experience : 8+ Years
Job Description:
- Lead solution architecture for Optimizely CMS, CMP, and Personalization/Content Recommendations.
- Define technical roadmaps for multi-site and headless deployments.
- Architect integrations between CMP, CMS, CRM, DAM, and marketing automation systems.
- Oversee setup of personalization engines: segmentation, targeting, and content affinity modelling.
- Ensure compliance with data governance, GDPR/CCPA, and security standards.
- Provide technical leadership, code reviews, and guidance to front-end and back-end teams.
This advertiser has chosen not to accept applicants from your region.
9